2016-2017 COORDINATED GRANT COMPETITION:

PROJECT SPONSOR FOLLOW-UP QUESTIONS

AGENCY: Mt. Si Community Center

PROJECT: Expand Snoqualmie Valley Transportation

Question #1: Please explain what is meant by the term “mixed use demand response service” found in

the project description. Please clarify how this differs from other types of demand response service.

Answer #1:

SVT doesn’t run a service that separates riders by type. In other words, there isn’t a senior-only service

and a low-income service and a service for individuals with disabilities. We provide service for everyone

on the same bus; a mixed-use service for seniors, individuals with disabilities, at-risk youth, and low

income riders who live more than ¾ of a mile from fixed route service.

Question #2: This application calls for expansion of service to Duvall and Carnation, yet the Sustain

Snoqualmie Valley Transportation application describes an existing service to Carnation and Duvall.

Please explain.

Answer #2:

The existing service to Carnation and Duvall is the Valley Shuttle (aka: King County Metro Alternative

Route 629) which travels M-F every 90 minutes along a fixed route through this area. The application for

expansion of service is to provide services to people who cannot walk to this fixed route service. The

only other service that currently exists in this area is the Hyde Shuttle which is inadequate to meet the

needs in this area, has limited capacity and limited usage by rider type.

Question #3: Does your agency use any performance measures for quality of service provided, i.e. rider

satisfaction?

Answer #3:

Yes. We track complaints, do rider satisfaction surveys, have onboard comment cards, do ride-alongs

with a driver coach, and track the rides per hours, miles per ride, and average ride time. We also do

extensive outreach in the area.

Question #4: If yes to question #3, what data collection methods will your organization use to record

performance measures?

Answer #4:

We will use what we currently use to track performance; Trapeze, the routing software, which is

provided as an in-kind donation to us from King County Metro Transit. Trapeze is how we track metrics

on the routes. We will also use hotsheets through dispatch, comment card tracking, incident report

tracking and driver alerts to stay in touch with what is happening on the routes.

Question #5: Please provide more detail on the measurable targets your organization has established

for each measure cited and how well the program has performed in meeting its objectives, i.e., met,

exceeded expectations, etc.?

Answer #5:

This application to expand will have the same performance measures as demand response in the upper

valley cites of North Bend, Snoqualmie, Fall City & Preston. Our goal is flawless execution (100%) and

while we haven’t reach that goal at all times, our current stats are fairly good: 98% on time, drivers are

well trained and can recite the rules for the service, 99% satisfaction with the drivers and 95%

satisfaction with the ride times, routes are working within the parameters set for them in terms of rides

per hour, miles per ride, and we have had zero Title VI complaints. Driver alerts and incidents are

followed up within 48 hours with all parties involved. We don’t wait for customer feedback to become

an issue. We swarm each bit of feedback, regardless of how small, to determine the likelihood that it will

occur again and stop it before it becomes a complaint or a more major issue.

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Route 628

Route 628 Flex Service AreaKing County Metro Bus Routes

Major ArterialsKing County CitiesParks

### Route Number

9/1/20160 2 41Miles

­SVT Call-Ahead Service Area

Hyde Shuttle Area

The information included on this map has been compiled by King County staff from a variety of sources and is subject to change without notice. King Countymakes no representations or warranties, express or implied, as to accuracy, completeness, timeliness, or rights to the use of such information. This documentis not intended for use as a survey product. King County shall not be liable for any general, special, indirect, incidental, or consequential damages including,but not limited to, lost revenues or lost profits resulting from the use or misuse of the information contained on this map. Any sale of this map or informationon this map is prohibited except by written permission of King County.

Phone: (206) 553-3000Website: http://metro.kingcounty.gov/

King County Metro Transit

Phone: 425-888-7001 Website: SVTBus.org

Snoqualmie Valley Transportation

***zoomed in on back***

Valley Shuttle Flex Service AreaValley Shuttle

This is the area in which SVT performed service prior to 2012 and the subject of this expansion application. The area is

vast there is very little accurate census data available other than 2010 census data which has a high margin of error.

We’ve created the info below from City Data and census data using growth data available from the incorporated areas

wherever it was available. The two maps look slightly different because it was necessary to tip/angle the satellite map to

show the whole area. It is easier, however, to identify the area from a satellite view than it is to identify it on a regular

flat map. Because there are no grid-type road patterns due to the topography in the foothills, actual travel distances by

road are generally between 2X – 4X longer than they appear.

Block groups within area shown aboveon :