RICHARD DEMERSMississauga, Ontario ● Cell 416-912-2212 ● Home 905-824-9592 ● Demers.Den@Gmail.com

PROFILE I am a bilingual (English/French) results oriented individual with strong technical analyst problem solving skills which come from my extensive experience in system virtualization design, development and maintenance. I demonstrate strong planning, troubleshooting and interpersonal skills.

TECHNICAL EXPERIENCE

Discipline Duration

Details

VMware 11 Years

VMWare versions 2.1 – 5.5 (ESX/ESXi), VMware Virtual Center (VCS/vCSA), VMware Distributed Virtual Switches (DVS), VMware VMotion, VMware Consolidate Backup (VCB), VMware Converter, High Availability (HA), Fault Tolerance (FT), vSphere Data Protection (VDP), Distributed Resource Scheduler (DRS), Real Time VM Replication Appliance, installations, configuration and maintenance. (VCS) Symantec Veritas Cluster Server – Application Fault Tolerance – Cluster Apps.

Microsoft 20+ Years

Hyper-V 2012, MS IIS 8.5 Webserver, DHCP, DNS, AD, TCP/IP networks LAN, WAN, VPN, Firewall, Remote Desktop, Group Policy, System Center Configuration Manager 2012 (SCCM), Network Load Balancing, Office 2003 – 2010, Exchange 2010.

OS Platforms

20+ Years

Windows Server 2012, Windows Server 2008 R2, Windows Server 2003, Windows XP, Windows Vista, Windows 7, Windows 8.1, Unix Darwin, SunOS (Solaris), Red Hat Linux, Linux SUSE Enterprise 11, CentOS 7, Ubuntu 14, Debain 7.8.

Web 20+ Years

MS IIS SME Webmaster (versions 3,4,5, 6, 7, 8, 8.5), MCSE +Internet, WebLogic server, SSL, Certificates and Wildcards, AD Site Authentication, Redirections, MIME types, Bit Rate Throttling, Live Streaming, Dot Net Launch Points, infrastructure virtualization hosting administration, architectural design and web development programming.

Citrix 2 Years Citrix XenApp 5.0/6.0, Citrix Web Interface 5.4, NetScaler Citrix Access Gateway, Citrix License Server, EdgeSight.

Technical Writing 14 Years Produce technical documentation for supporting systems,

Disaster Recovery, Technical Installation Plan (TIP).Backup & Recovery 8 Years Symantec/Veritas NetBackup 7.0, Symantec Backup Exec 2012.

Netapp 3 Years For VMware storage and personal file share services.Programmi

ng20+

YearsPowerShell, Objective C, ASP, Visual Basic, VBScript, HTML, DHTML, JavaScript, C++, DOT NET. Registered Apple Developer.

Databases 8 Years SQL Server, MS Access.

EDUCATION VMware vSphere 5.5Windows Server 2012Hyper-V 2012Microsoft IIS Webserver 8.5Windows 8.1Windows Server 2008 R2Microsoft Exchange 2010Apple’s Objective C for iPad, iPhone, MacintoshComputer Forensics FoundationSymantec/Veritas NetBackup 7/ Symantec Backup Exec 2012Coding Languages: C, Objective-C, PHP, VB, VBScript, ASP, JavaScript, HTML, DHTMLBEA WebLogic ServerMCSE +Internet

MUN UniversityJ.R. Smallwood Collegiate

PROFESSIONAL SUMMARY Physical-to-Virtual

(P2V) & Physical-to-Physical (P2P) Migrations

Performed several data center migrations P2V migrations using VMware Converter and PlateSpin. P2P were migrated by Symantec Ghost for legacy systems and Symantec tape backup restores.

Daily Maintenance Building from the ground up Enterprise VMware virtual environment while maintaining existing VMware environments. Performed snapshots and cloning of critical virtual machines. Creating and maintaining numerous Hypervisor clusters. Creating virtual machines as required. Converting, maintaining and administering VMware ESX, ESXi, Virtual Center, VMotion, DRS, HA. Applying hypervisor patches and updates.

Problem Resolutions Due to my extensive infrastructure experience and programming background I excel greatly in resolving complicated corporate issues using tools like Wireshark, Cacti. I proactively act on network link bandwidth issues before incurring any business impact using Plixer’s Scrutinizer.

Disaster Recovery Responsible for server recovery of Wintel servers for physical and VMware servers. Technical supporting documentation for each system in DR plan. Updating and reviewing DR Tool Kit DVD’s and documentation. Live annual recovery including Business Continuity Plan (BCP) testing at SunGard (36 hour window).

Application Virtualization

Citrix Administrator in XenApp 6.0, Citrix Presentation Server/ XenApp 5.0, Secure Gateway, Citrix Web Interface and NetScaler Citrix Access Gateway.

Other Skills Bilingual, fluent in both French and English. Excellent verbal and written communication skills.

A fast learner as well as a strong team player. Performs confidently and effectively under pressure and thrives on challenges while committed to a high quality of work.

Registered Apple Software Developer: created Real Estate 6in1 Calculator, Helicopter Simulator, etc.

Web designing and hosting services: owner of Web hosting services and website design.

PROFESSIONAL EXPERIENCE

TD Bank (Financial Group) / IBM Aug 2014 - Nov 2014

SME - VMWARE / Wintel / IISTD Bank is a Canadian multinational banking and financial services corporation headquartered in Toronto. It is the second-largest bank in Canada by market capitalization and based on assets, and is the sixth largest bank branch network in North America.

TD Bank Data Centre Migration project of Windows 2003 to Windows server 2008/2012.

Member of Server Optimization & Virtualization team performing OS builds and P2V migrations.

Primary IIS SME Systems Engineer for builds and SSL certificate installations. Project scope of 5000 OS windows servers 2003/2008/2012 and Linux SUSE 10

migrations to VMware 4.1 and 5.1 using VMware Converter and PlateSpin including fresh builds.

Assign SAN storage to VM’s by requesting LUN’s or attached RDM (Raw Disk Map) and configuring disk partitions.

Resolve ad hoc application requests issues/unknowns during/after site migrations. Remediate software and patch policies using HPSA (HP Server Automation

Software). System agent configurations of Cirba, TSM (IBM Tivoli Storage Manager) and

Symantec Endpoint Protection. Collaborated with Design Leads, Infra Architects, Application/Server owners,

Middleware teams and PM’s. Technical writing of ASDP (Application Support Documentation Portfolio) 18 master

documents per application.

Summary of Technologies used: VMware 5.x, IIS SME, HP Server Automation (HPSA), Microsoft Deployment Toolkit (MDT), SharePoint, AppZero, Rivermine , HP BL460C G7, ILO, PlateSpin, VMware Converter, Windows 2003/2008/2012.

AmerisourceBergen Nov 2011 – Dec 2013

Senior Technical Services Analyst / VMware SME / Wintel SMEAmerisourceBergen is a market leader in pharmaceutical distribution handling about 20% of all of the pharmaceuticals sold and distributed throughout the country and ranked 32nd on the Fortune 500 list for 2013.

Responsible for the Infrastructure Problem management process. Troubleshoot and resolve major incidents and problems at a 3rd tier senior level. Data center migration onto VMware EMC Vblock converting Physical to Virtual

(P2V) Innomar systems using VMware converter and PlateSpin. Re-configured DMZ web servers to best practice standards for encrypted web

sites. Re-configured FTP servers to minimize weekly service interruptions. Manage Citrix XenApp and Xen Server’s as required. Implemented Scrutinizer and Cacti to monitor LAN/WAN/MPLS traffic latencies. Maintain all company SSL certificates, external and internal. Maintain DNS records and DHCP configurations. Solving Lync 2010 communication issues. Present new technologies and solutions to Directors for company initiatives. Implemented a new content management system Drupal for the corporate

website. Deep dive analysis of application failures causing Citrix XenApp server crashes. Reconfigured Backup Exec backups experiencing 100% failures. Scripted SolarWinds monitoring polling service to remove false triggers from Linux

OS. Troubleshoot Terminal Server sessions to resolve sessions and network latency

issues. Present solutions for existing long term issues to improve system uptimes. Microsoft Exchange Server 2010 administration and support. Technical writing of existing core virtualized systems for Disaster Recovery

objectives. IIS Build documentation to support DMZ expansion for a major customer

onboarding. Documented primary action steps for when a disaster recovery event occurs. Wrote DR handbook guidelines for the missing DR documents. Assisted with the on boarding of a major customer:

o Expansion of DMZ web servers to support extra load.o Responsible for all production web code deployments and IIS server

changes.o Configured handheld ET1 Motorola tablets as an ordering solution.o Instructed new customers to reconfigure their network routers.o Implemented DMZ network load balanced (NLB) solution for reporting

services.

Summary of Technologies used: VMware SME, Windows Server (2000,2003,2008,2012), Citrix XenServer, Citrix XenApp, IIS SME, AD, DNS, DHCP, Orion SolarWinds, EMC Vblock, Lync Server, Scrutinizer, SNMP, Cacti, Symantec Backup Exec, Symantec NetBackup, Technical Writing, DR Planning, MS Exchange, NLB, Drupal, DMZ, SSL Certificates, FTP/Gene6, OCS Office Communicator, Heat Ticketing system, IBM BladeCenter (HS20,HS21,HX5), Citrix NetScaler, PlateSpin, VMware Converter.

GlaxoSmithKline Jan 2000 – Apr 2011

SME - VMware / Wintel / IISGlaxoSmithKline manufactures drugs and vaccines for major disease areas such as asthma, cancer, infections, diabetes, digestive and mental health conditions.

Built first GSK VMware ESX version 2.1 infrastructure environment reducing physical inventory by 40% using NetApp and Hitachi Fiber Channel SAN for storage.

Windows administration of 200 servers. Administration of 50+ Web servers consisting of IIS, Load Balancers, Flash

Streaming, GxP Validated servers, Documentum, Compuware QALoad. Provide direction, support and strategy for the web’s infrastructure. Writing DR documentation for physical and virtual builds.

o WebLogic web application hosting servers.o NetApp solution for File Services to replace Wintel based implementation.o Documentum Web Publisher for deployment control of web applications.o Produce documents for IIS build to support 200+ applications on a single

server. Responsible for migrations, server upgrades, monthly VMware and Windows

patches. Resolving Remedy tickets system to 98% of SLA’s. Partnered with vendors and business teams for application installations and

maintenance. Responsible for Veritas NetBackup (SunOS Solaris) restores for all infra Wintel and

VMware servers.

GMS 2009 data center migration, Physical to 2 Virtual (P2V) using VMware:o Built new VMware ESX cluster environment for migration.o Migrated eBRS (Batch Records System) onto SFN (Secure Function

Network).o Fiber Channel connections to Hitachi SAN for VMware storage.

Responsible for DR of Wintel servers in the ITCP (IT Continuity Plans). DR planning, documenting and executing server restores. Web Master for Intranet and Internet web hosting of 200+ web applications. Supporting and giving direction to 30+ programmers.

Summary of Technologies used: DR, VMware, Windows Server (2000,2003,2008), IIS, Technical Writer, WebLogic, AD, DNS, DHCP, BMC Patrol, SNMP, Symantec NetBackup, SSL Certificates, FTP, OCS Office Communicator, Remedy Ticketing System, HP Server Hardware, NetApp, QALoad, WebTrends.