www.officinatres.com.br

O

FFICINATRES. FREEdOm TO IN

NOvATE

Innovation is a key feature of the way Officinatres develops and manages projects. Having the initial idea or the proposed problem as the starting point, we draw up a general map which allows us a thorough assessment. We use design thinking techniques to analyze the processes and sketches in order to obtain a better understanding. This methodology enables us to create operation models and controls and develop indicators to measure the results.

The famous management, marketing and operational tools are easily implemented. The hospitality training courses approach we adopt is based in personal development, drama techniques and other pedagogical resources.

Hotels

Shoppings Centers

Clubs Service, Governance, Food

and Beverages

Restaurants, Bars and

Emporiums

Small size industries

Officinatres’ team is proud

to have built a broad and

diversified clIents and

partners pOrtfOlIO:

Our Services

Enterprise concept development

Costs, controls and purchases, finances and

managerial accounting

ASSESSmENTCorporate

restructuring

Cuisine, Nutrition and Production

HOSPITAlITy

Business planning and management

models

Outsourcing

Behavioral training, professional training

and coaching

IT – automation projects and systems

Team training and

development

ImPlEmENTATION

Customer service

quality and

sales quality

Who we are

Officinatres is an experienced, professional and committed group of people. We are realistic, strategic and pragmatic.

Our excellence’s cornerstone is the high

quality of our team. Thorough knowledge, logical theoretical basis, acute observation

ability, intense practice, perception, hands-on learning, real experience and commitment to deliver.

HelOIsa MÄder VellOsO

“ Tell the truth smoothly straight”.

Heloisa has a globe-trotter, entrepreneurial and creative spirit; her operational vision is the result of 35 years of hands on experience. She can sensibly and audaciously translate that into projects, training programs and operation models.

She has graduated in the first university course on Tourism in Brazil at the Paraná Federal University and Hotel & Catering management at Greenwich College in london.

IZaBel crIstIna sOares

Believe in anything as long as it is incredible.

Her excellent analytical skills are sharpened by a smart eye. For her it is key to keep an eye on the whole operation. Cristina is responsible for the management, planning and diagnosis of our clients’ businesses.

Her consistent educational background reflects her personality. She has a Anhembi-morumbi major in law, Finances post graduation at FAAP, Hotel Business post graduation at SENAC, Controllership extension course at FGv, mBA in Services marketing at ESPm and Asset management course at Cornell University.

Hosp it a l it y

Hospitality should not be considered only as a concept but also as a competitive

edge guiding actions of hosting, promptness and kindness.

In other words, it may be the key point for client satisfaction, the increase in the number of new ones and the loyalty of

already existing customers.

Sound competitive STRATEGIES

mOTIvATING staff

Keeping brands on consumers’ TOP OF mINd

consolidating cOMMercIal

relations

Spreading concepts that help to modernize management practices with the goal of strengthening the quality and innovation in services, processes, systems and costs control.

the tax legislation that takes great part of the business’ operational results, leaving the entrepreneur with the obligation of executing a plan and having an efficient management model.

All the different aspects of the business interact and connect the two dimensions “front of the house” and “heart of the house”, we understand that the main challenge of our organization is to be flexible within our own management model in order to understand the client.

We systematically monitor the operation and the results establishing targets and performance assessment.

The highlight in the people development area is perceived through the quality of the staff selection and training in both implementation or restructuring projects.

the success of any project relies on sharing the acquired knowledge, and therefore, the human factor, besides other resources, is essential. Business owners must be aware of the importance of keeping their talents.

Officinatres development and training programs are based on performance excellence, which is perceveid through the technical and behaviorial analysis of all the people that have been involved in our projects along the years.

DevelopmentP r o f e s s i o n a l

T r a i n i n g

Talent Management

Training courses

match hospitality - soccer world cup 2014

new land group

fashion mall

trench rossi & watanabeLaw Firm

riomar fortaleza

villa lobos

paulistano club

rede oláPetrol Sations

fiespFederation of the Industries of

the State of São Paulo

riomar recife

titãs band

shopping centers

our clients

hotels

guest urban são paulo

lar santana são paulo

almentat extensão corporativa - são paulo

refúgio ecologico caiman pantanal

guest 607 são paulo bourbon

atibaia

txai resort itacaré

cristalino lodge amazonia

vila naia corumbau

le canton teresópolis

insólito búzios

bars and restaurants

insalata

o navegador

miya

duidalva e dito

a bela cintra

suri cevicheria

affarila tambouille

folha de uva

les amis rotisserie

arturito

cooking buffet

tian restaurante venchi chocolates

trindade

club a

botequim do conversa

dom

seletti

club du vin

bar do copa copacabana palace

clube chocolate

brasil a gosto

rodeio iguatemi

viegas bistrot

PRESS