About our client: as one of the construction leader in Qatar, QDVC has met an unprecedented growth on the Qatari market thanks to major and strategic projects rising its workforce by 50%. To respond to such increase of employees and be in line with international standards of quality, safety and welfare, QDVC, has built its own labor camp in Qatar to accommodate its entire workforce for the next 15 years.

About the project: the workers community camp of QDVC is named Serge Moulene and has been built as per Qatar Foundation standards. Able to host more than 6,000 workers, it includes all the necessary facilities such as mess halls, sports fields (indoor and outdoor), entertainment, shopping or barbershop and provides all the services of daily life such as catering, housekeeping, cleaning and laundry.

PROJECT SCOPE: facilities design, catering, cleaning and housekeeping, laundry, logistic and maintenanceMISSION SNAPSHOT: welcome all residents back from work with a clean room, clean bed and fresh washed clothes before eating a tasty meal at the mess hall.

2,500 Sq feet kitchen

260Newrest employees

6,000Workers camp capacity

600kmDaily meals transport

to workers onconstruction sites

7Types of menu

24/24Hours activity in kitchen

and laundry

3,500Seats capacity in

the mess hall

1260kgOf laundry

washed everyday

QDVC Workers CommunityBusiness Case

QDVC Workers CommunityBusiness Case

Build a labor community based on international standards • Design a camp based on safety and durability for a 15 years term project.

• Obtain assistance and guidance for the set up of service facilities such as kitchen, mess halls, laundry etc…

Project Challenges:Project Challenges:

Guaranty a smooth delivery of services at the camp• Serve and deliver meals on time

• Set up a rigorous housekeeping and cleaning program

• Schedule a laundry plan for all residents

• Manage 100km of logistic route for the food delivery between the camp kitchen and 8 working sites

• Obtain visibility and transparency on the actions of the service provider

• Guarantee the safety, hygiene and cleanliness of the camp and its residents at all time

• Be in a “hassle free” situation to focus on core business

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Implement welfare standards for all residents on camp• Tend to Qatar Foundation standards of excellence

• Serve tasty and warm meals on continuous basis

• Cater for a multi-ethnic population

• Manage community expectations and requirement

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4 Optimize cost efficiency• Demonstrate competitiveness of each service

• Implement cost saving measures and processes

• Anticipate changes be it local regulations or new projects

ArabicNorth IndianSouth IndianFilipinoSri LankanBengali

1%21%

13%

3%

3%

59%

S I T E D E M O G R A P H I C

Our Solutions:Our Solutions:Design the catering and laundry facilities • Assist the client with kitchen design in line with ISO 22,000 standards

• Conceptualize the mess hall to guarantee smooth flow of people and minimize queuing

• Assist the client with the identification and sourcing of the kitchen/laundry equipment

• Propose safe and efficient alternatives to reduce hazard risks: fire sprinkler, exhaustion system, non heavy fire equipment etc…

Innovate and ensure operational cost efficiency

• Propose seasonable products to offer most competitive offer

• Boost staff productivity through machinery for kitchen and laundry. eg: chapatti machines, heavy flatwork dryer/ironer etc…

• Set up automated assembly line for food packing

• Conduct regular communication campaign towards residents to avoid wastage and littering

• Prioritize implementation of service counter on working site to minimize use of disposables for food delivery

Implement new set of standards • Commit to continuous improvement with ISO 9001 & 22,000 certification

• Implement a panel of KPI for each service deployed on site

• Deploy Newrest Group food safety policy on site

• Conduct monthly laboratory test on water and meals sample

• Ensure the food delivery through isothermal and chilled transportation

Track and measure our performance• Monitor monthly KPI with client representative

• Conduct weekly food tasting with the workers community

• Bi monthly QHSE review with client

• Conduct monthly HACCP audit and safety check list on camp and working sites

• Monitor safety events and near miss with weekly communication

• Conduct a yearly internal audit by Newrest Group

Engage our staff to success• Monitor constant and regular staff training

- Each employee go through 5 trainings per semester- 50 toolboxes per week

• Commit to an employee of the month system

• Focus on internal promotion

• Transfer of know-how between Newrest a�liates

Improve the welfare of the workers• Provide a specific balanced and nutritious menu for each labor community

• Regularly organize events and special menu for all community• Enhance the atmosphere and ambiance of the mess hall

Engage a dialogue with the camp community• Provide a dedicated chef cook for each labor community

• Conduct weekly food tasting with residents

• Commit to a monthly meeting with residents representatives and maintain a constant dialogue

• Adapt the menu as per the request of the communities

Newrest Gulf proposed kitchen layout for QDVC

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S A M P L E O F K P I

NEWREST GROUP: With origins in Group Catair in 1996, and founded by its Co-CEO’s Olivier Sadran and Jonathan Stent-Torriani, Newrest is the only major catering company active in all catering and related hospitality segments including airline catering, buy-on-board, duty-free on board, rail catering, airport and motorway retail concession, contract catering, remote site and support services. With 2014 revenues under management of 1,386 Billion Euros and more than 28,000 employees world-wide in 49 countries, Newrest is also the second largest ‘independent’ airline caterer world-wide. At year end closing 2014 (September) Newrest is 90,1% management-owned, with its managers holding its capital (200 managers). The remaining capital is held by Naxicap Partners (5,5%), Ardian (ex. Axa PE) (2,895%) and BNP Paribas Dvpt (1,505%).

Newrest is committed to constant improvement and innovation for its clients, the well-being and progress of its employees and managers, a sustainable and durable development of the company, and total respect of social and environmental values in all of its activities.

NEWREST GULF AT A GLANCE: Established in Qatar in 2013, Newrest Gulf as member of Newrest Group aims to bring a fresh eye in the Catering and Soft services market in Qatar, UAE, Bahrain & Kuwait, by bringing innovation, QHSE international obligations and high standard values into a competitive offer. Our strong presence in the Gulf through Saudi Arabia and Oman brings a solid development base with know how transfer and expertise back up.

Newrest recognized footprint within the region with endeavoring tie-up with each of its local partners broadens horizons and strengthens Newrest Gulf locally and internationally.

www.newrest .comOCT 2015

Results:

• Achievement of KPI targets_ Monthly KPI results constantly above 75% of compliance_ Weekly food testing survey results above 76% of satisfaction

Results:• World class kitchen fully adapted to massive production • International standards accreditation

• Extension of scope of work:_ Kitchen and laundry maintenance_ Barbershop service_ Grocery shop management

• Cost efficiency with competitive offer matching client budget

• Extension of project:_ Food delivery to NOH2 project in JV with Bin Omran trading & contracting _ Food delivery to LRT project for Qatar rail subcontractors