2014 mha resume book

HEA

LTH PO

LICY

ANDMAN

AG

EMEN

T

Master of Health AdministrationRESUMEBOOK

2014

William Bell 10Nathan Bleak 11Eddy Charles 12Sunayana Chopra 13Victoria Cruz 14Lauren Derting 15Jennnifer Estrada 16Andrew Fox 17Taylor Huffman 18Rachel Johnson 19Daniel Bryan Kendall 20Vanessa Lee 21Brandi Lynch 22Madison McMahon 23Tyler McMullin 24Keira Miller 25Olivia Montgomery 26William Mott 27Dan Nguyen 28Phillip O’Malley 29Hillary Parker 30John Pisquiy 31Krystal Ramirez 32Jacob Simpson 33Chandrell Stephens 34Brittany Sutherland 35Brandon Velasquez 36Candi Young 37

TABLE OF CONTENTS

PROGRAM DESCRIPTION

2

FACULTY 6-7

RESUMES 9-37

COURSESEQUENCE

3

COURSEDESCRIPTIONS

4-5

2

The Master of Health Administration (MHA) within the Texas A&M Health Science Center’s Department of Health Policy and Management is a professional degree program for students pursuing administrative practice in health service related settings – provider organizations

(e.g., hospitals, physician offices/groups, clinics, nursing homes), health insurers, consulting firms, trade associations, or other organizations that supply or otherwise support public/private health service organizations. The vision of the MHA program is to develop healthcare managers who will provide leadership for their organizations and communities based on a strong commitment to public health, ethics, integrity, and service as well as demonstrate an ability to foster and implement innovative ways of meeting needs of a diverse society. The MHA program is CAHME accredited, ranked as one of the top healthcare management programs in the nation by U.S. News & World Report, and is one of ten demonstration sites for the National Center for Healthcare Leadership.

Individuals can complete the 57 hour MHA program within 21 months. We provide support to students who work and extend the degree to 36 months, in order to graduate with the MHA plus work experience. Our program builds upon the core disciplines of the schools of public health, preparing students for competitive opportunities post-graduation. Students engage in rigorous academic courses, including a required 10 week summer internship, which allows students to apply industry knowledge within a health services organization. An additional 12 credits address related public health topics critical to a population health perspective. The MHA degree program embraces the ethic and philosophy that health services manag-ers must provide leadership in attending to the interests of the populations their organizations serve.

The MHA program has a network of professional relationships with healthcare providers around the country. The program benefits from Texas A&M’s very strong national alumni network. Stu-dents with less professional experience are encouraged to seek a year-long Administrative Fellow-ship offered by healthcare organizations. All eligible MHA Students are encouraged to compete for these positions as part of their post-graduate experience. Texas A&M MHA graduates have been very successful in competing for Administrative Fellowships. These fellowships are very important in the development of future hospital and medical group practice leaders in the health system. Preparation for Administrative Fellowships begins during the second semester of the first year and continues through the Fall and Spring semesters of the second year. Still others may pursue regu-lar full-time administrative positions in any of a number of health service organizations, consulting firms, trade associations, health plans or other organizations. With the strong network of alumni our program provides, as well as faculty dedicated to the success of students, we provide many op-portunities for students to become effective health leaders in today’s health services organizations.

PROGRAM DESCRIPTION

3

FIRST YEAR FALL PHPM 601 Foundations of Public Health PHPM 606 Health Systems Management PHPM 623 Healthcare Financial Management I PHPM 602 Managerial Statistics PHPM 661 Introduction to Health Economics

FIRST YEAR SPRING PHPM 614 Strategic Planning & Marketing I PHEB 600 Fundamentals of Epidemiology PHPM 624 Healthcare Financial Management II PHPM 631 Health Information Management Systems PHPM 617 Health Care Quality Evaluation and Utilization Management

FIRST YEAR SUMMER PHPM 684 Practicum

SECOND YEAR FALL PHPM 615 Strategic Planning and Marketing II PHEO 600 Principles of Environmental/Occupational Health PHPM 616 Introduction to Management of Human Resources PHPM 620 Operations Management

SECOND YEAR SPRING PHPM 633 Health Law & Ethics PHPM 640 Health Policy and Politics HPCH 603 Social & Behavioral Determinants of Health PHPM 680 Health Systems Leadership (capstone)

COURSE SEQUENCE

4

PHEO 600 PRINCIPLES OF ENVIRONMENTAL AND OCCUPATIONAL HEALTH. Overview of nature and magnitude of environmental and occupational disease; sources of exposure, methods of monitoring and modeling exposure; review of target organs and potential effects of specific chemicals; discussion of workplace hazards and monitoring programs.

PHEB 600 FUNDAMENTALS OF EPIDEMIOLOGY. An overview intended to familiarize students with the basic principles and applications of epidemiological concepts in the study of disease occurrence in populations.

PHPM 602 MANAGERIAL STATISTICS. This course will cover analytical techniques to support managerial decision making in health care. The course will cover descriptive statistical techniques for the presentation of health care data and applicability of descriptive statistical techniques, a survey commonly used inferential statistical techniques for data analysis is presented. Throughout the course material, emphasis is on the sources and uses of health care data and information for decision-making, and on the interpretation and evaluation of health care research.

HPCH 603 SOCIAL AND BEHAVIORAL DETERMINANTS OF HEALTH. An overview of theories and principles focusing on social and behavioral determinants of health, the social-ecological approach to the examination of health and health behaviors, social patterns of health behavior, and an introduction to health promotion and public health interventions. Intended for non-majors.

PHPM 601 FOUNDATIONS OF PUBLIC HEALTH. An introduction to the field of public health and to rural health conditions, issues, professions, organizations and policies relevant to the health of rural communities.

PHPM 606 HEALTH SYSTEMS MANAGEMENT. This course introduces conceptual frameworks and practices associated with key functions in the management of complex health organizations.

PHPM 614 STRATEGIC PLANNING AND MARKETING I. This course offers an introduction to strategic planning and management in health services organizations. Processes and formats employed in strategic planning and marketing are presented and applied in case studies and a final project. Elements of market assessment, environmental analysis and strategy development are presented and applied to course practices. Prerequisite: PHPM 605 or 606 prior or concurrently.

PHPM 615 STRATEGIC PLANNING AND MARKETING II. This course builds upon strategic planning and marketing concepts introduced in PHPM 614. It provided an overview of marketing and how it can be applied effectively to health care organizations. The course covers the history of health care marketing, basic marketing concepts and tools, the process of developing and managing a marketing plan, and the nature of health care markets and consumers. Prerequisites: PHPM 605 or 606 prior or concurrently and PHPM 614.

PHPM 616 MANAGEMENT OF HUMAN RESOURCES. An introduction to the range of human resources issues facing the health delivery system administrator from benefits to grievances and human resources management in health organizations. Course also covers personnel practices such as job analysis and description, recruitment, selection and compensation in various health delivery system settings. Prerequisite: PHPM 601 prior or concurrent.

PHPM 617 HEALTH CARE QUALITY EVALUATION AND UTILIZATION MANAGEMENT. Overview of evolving health delivery system quality mechanisms and approaches for maximizing quality control in health care organizations. Includes concepts and practices of quality assessment, control and improvement, and accreditation and outcome analysis in service delivery systems. Prerequisites: PHPM 601 or PHPM 605 or 606, PHEB 602 or STAT 651 or STAT 652, PHPM 631 prior or concurrently.

COURSE DESCRIPTIONS

5

PHPM 620 OPERATIONS MANAGEMENT. This course is organized around the types of tactical and operational decisions made by health care operations managers. Tactical decisions are medium- and long-term decisions that together determine the processes by which health care services are produced and delivered, while operational decisions are short-term decisions concerned with utilizing resources to meet the objectives of the organization in an efficient manner. Building on a “system-based” approach to the health care environment, analytical tools are examined to aid problem solving and decision-making in health care organizations. Where appropriate, spreadsheets will be used to ease computational work, facilitate analysis, and aid in the presentation of results. This course examines operational decisions through a combination of lectures, problem sets, organizational analysis, and readings. Prerequisites: PHPM 617 & 631.

PHPM 623 HEALTH CARE FINANCIAL MANAGEMENT I. Course is designed as an overview of health financing and techniques for financial management in health services settings, blending theory and practice through lecture, discussion and case analysis. This course also examines major sources of public and private health services funding. Prerequisites: PHPM 601 and PHPM 605 or PHPM 606.

PHPM 624 HEALTH CARE FINANCIAL MANAGEMENT II. An intermediate course on health finance and managerial accounting - the second in a two-course sequence. Advanced financial decision analysis and cost accounting concepts and tools will be covered. Cases are extensively used. The final third of the course is structured as a series of workshops for a team project in which students develop a long-range financial plan, including the impact of strategic projects and sensitivity analysis, for a hypothetical hospital. Prerequisites: PHPM 601, PHPM 605 or PHPM 606, PHPM 623.

PHPM 631 HEALTH INFORMATION MANAGEMENT SYSTEMS. Course introduces computer-based information systems, architectures and applications in the management of health services organizations. It addresses systems designs, data management systems, data access and communications, and the implications of expanding technological capacities for information management systems. Prerequisites: PHPM 601, PHPM 605 or 606.

PHPM 633 HEALTH LAW & ETHICS. Course covers torts, contract law, corporate liability, malpractice, key federal and state regulations, and records management relative to health care. Important health case law is discussed. Ethical considerations are discussed as they relate to the law and management of health delivery systems. Prerequisites: PHPM 601, PHPM 605 or 606.

PHPM 640 HEALTH POLICY AND POLITICS. This course examines public and private sector institutions responsible for health policy development at the national and state levels, the interaction of national and regional health systems to create and implement rural health policies, and public programs providing health coverage, particularly those targeting rural residents. Prerequisite: PHPM 601.

PHPM 661 INTRODUCTION TO HEALTH ECONOMICS. Provides basic concepts in economic theory and analysis applied to health care delivery in the United States. Course addresses supply and demand issues for health services, reimbursement systems and health insurance. Course addresses issues in health delivery in a competitive market and public sector involvement. Prerequisite: PHPM 601.

PHPM 680 HEALTH SYSTEMS LEADERSHIP. Provides opportunity to integrate essential content presented in health policy and management curriculum by assessing issues confronted by health service organizations leaders and employing tools acquired in prior courses to address the issues. Prerequisites: PHPM 601, PHPM 606, PHPM 614, PHPM 617, PHPM 623, MHA students only.

PHPM 684 PRACTICUM. Field placement experience where students work closely with a departmental faculty member and (an) appropriate field professional(s) applying skills and techniques acquired through course work. Prerequisite: Approval by student’s academic advisor. Satisfactory/Unsatisfactory grade option only.

6

FACULTY MEMBERSJAMES ALEXANDER, PhD Associate Professor; Coordinator of Practicum Services. Research Interest: Small rural hospital leadership

JANE BOLIN, BSN, JD, PhD Interim Department Head; Profes-sor; Director, Southwest Rural Health Research Center. Research Interest: Disability research, chronic disease management, health law and ethics

MURRAY CÔTÉ, PhDAssociate Professor; Director, MHA Program. Research Interest: Health care opera-tions, including patient flow, capacity planning and management, demand forecasting, and nurse staffing and scheduling

LARRY GAMM, PhD Regents Professor; Director, Center for Health Organization Transformation. Research Interest: Information systems, disease management, organizational and community systems

JENNIFER GRIFFITH, DrPH, MPH Assistant Professor. Research Interest: Program evaluation using mixed methods, public health emergency preparedness

JACK BUCKLEY, MBAHPM Executive in Residence.Research Interest: Governance and economic impact of health care in the community

CATHERINE HAWES, PhD Regents Professor. Research Interest: Long-Term Care (LTC) Policy, identifying Effective Regu-latory Policies, Defining, Measuring, and Assuring Quality in LTC, and Develop-ing and Evaluating Interventions.

BITA KASH, PhD, MBA, FACHE Associate Professor. Research Interest: Organizational perfor-mance, nursing home staffing and costs, workforce issues, strategic planning and marketing in the healthcare sector

ALVA FERDINAND, DrPHAssistant Professor.Research Interest: effectiveness of public health laws, state and federal regulation of health care, community health devel-opment, and obesity

SEAN GREGORY, PhDAssistant Professor.Research Interest: integrated delivery system performance, impacts of physi-cian integration, and decision science applications in health care

7

ROBERT OHSFELDT, PhD Professor. Research Interest: Economics of health system regulation, cost effectiveness analysis

CIRO SUMAYA, MD, MPHTM Professor; John and Maureen Cox Endowed Chair. Research Interest: Public health work-force

CHARLES D. PHILLIPS, PhD Regents Professor. Research Interest: Development of MDS-Compatible Assessment Instru-ments for other Health Care Settings Providing Care to the Elderly

TIFFANY RADCLIFF, PhD Associate Professor. Research Interest: health econom-ics, health policy, and health services research

BARBARA QUIRAM, PhD Professor; Director, Office of Special Programs and USA Center for Rural Public Health Preparedness. Research Interest: Public health infra-structure, rural community emergency planning

DARCY McMAUGHAN, PhD Assistant Professor.Research Interest: Estimating the preva-lence of elder abuse in nursing homes, encouraging antibiotic stewardship in long term care, and investigating unli-censed board and care homes

REBECCA WELLS, PhDProfessor.Research Interest: Intra-and inter-organizational cooperation within and among safety net providers

HYE-CHUNG KUM, PhDAssociate Professor.Research Interest:Data Science, Dat-amining, Analytics, Health Informatics, Health services research using large administrative and EHR data, health information systems

MICHAEL A. MORRISEY, PhD Associate Professor.Research Interest: network adequacy in health insurance exchanges, price trans-parency, and physician services markets

9

RESUMES2014

“Building an excellent school and educational program is like building an excellent health care system...

It is about good people pursuing an ambitious vision.”

10

William C. Bell503 SOUTHWEST PARKWAY

COLLEGE STATION, TEXAS 77840(770)-899-0343 ∙ [email protected]

EDUCATION2013-Present Texas A&M University Health Science Center,

School of Public Health, College Station, Texas Master of Health Administration (MHA) Degree expected May 2015.

2008 - 2012 University of North Texas, Denton, TexasBachelor of Science, Kinesiology (Minor in Social Sciences)

WORK EXPERIENCESummer 2014 Central Texas Veterans Health Care System, Temple, Texas

• Graduate Administrative Intern

2014 - Present Registration Specialist, A. P. Beutel Health Center, College Station, Texas• Check-in patients for procedures• Collect student medical payments

Fall 2013 Admission Receptionist, Central Texas Endoscopy Center, Bryan, Texas• Checked in patients for procedures• Created endoscopy medical records• Assembled patient charts

2009 - 2012 Resident Assistant, University of North Texas Housing, Denton, TEXAS• Worked the front desk and on-call shifts• Handled emergency situations that arose in the dormitories• Created programs that catered to residential needs

LEADERSHIP ACTIVITIES AND AWARDS• Student Volunteer, Brazos County Health Department Public Health Week, 2014 • Team Member, Alternative Spring Break, San Antonio Metropolitan Ministries, 2012• Spring Break Camp Counselor, World Impact Ministries, 2010• Historian, Students for Sickle Cell Awareness, University of North Texas Chapter, 2008-2010

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013-present• Student Member, Institute for Healthcare Improvement, 2013-present• Student Member, Association for Future Healthcare Leaders, 2013-present

CERTIFICATIONS• Certified Professional in Healthcare Quality, Institute For Healthcare Improvement, 2013-Present• White Belt Certified, Lean Six Sigma, 2013-Present• Yellow Belt Certified, Lean Six Sigma, 2014-Present• Privacy and HIPPA Focused Training, U.S. Department of Veteran Affairs, 2014-Present

11

Nathan Bleak8085 ATLAS PEAR DR. BRYAN, TEXAS 77807

(801) 380-4205 ∙ [email protected]

EDUCATION2013-Present Texas A&M University Health Science Center,


2008 - 2012 Brigham Young University, Provo, UtahBachelor of Arts, Portuguese

WORK EXPERIENCESummer 2014 Southern Hills Hospital (HCA), Las Vegas, Nevada

• Administrative Intern

2011 - 2013 Emergency Department Registrar, Intermountain Healthcare, Provo, Utah• Verified patient account information and insurance eligibility• Achieved an average of 48 percent collection rate, 3 percent above dept. goal• Worked alongside clinical staff to carry out the hospital’s mission

2011 Training Facilitator, Duke Corporate Education, Durham, North Carolina• Facilitated innovative and flexible learning methods to help organizations achieve their goals • Invited to assist in new senior training for PricewaterhouseCoopers (PWC) in São Paulo,

Brazil• Translated subtitles for “3 Client Principles” PWC training video for Brazil conference

LEADERSHIP ACTIVITIES AND AWARDS• VP of Program Events Association of Future Healthcare Leaders, 2014

PROFESSIONAL AFFILIATIONS• Student Member, American College of Healthcare Executives, 2013 to present• Student Member, Medical Group Management Association, 2013 to present • Student Member, Institute for Healthcare Improvement, 2013 to present• Member, American Society for Quality, 2014

CERTIFICATIONS• Certified Quality Improvement Associate, American Society for Quality, 2014

12

Eddy F. Charles701 LUTHER STREET W. APT 206

COLLEGE STATION, TEXAS 77840 (337) 501-1321 ∙ [email protected]

EDUCATION2013 - Present Texas A&M University Health Science Center,


2011 - 2013 University of Phoenix, Lafayette, LouisianaMaster of Business Administration (MBA)

2006 - 2010 University of Louisiana at Lafayette, Lafayette, LouisianaBachelor of Political Science Pre-Law with minor in Business Administration

WORK EXPERIENCESummer 2014 Trinitas Regional Medical Center, Elizabeth, NEW JERSEY


Spring 2014 College Station Medical Center, College Station, TEXAS• Graduate Administrative Intern

2012 - 2013 Sales Consultant, Hampton Automotive Group, Lafayette, LOUISIANA• Develop the ability to learn and market an employer’s products to the consumers • Demonstrate strong negotiation skills, long-lasting relationship, and follow-up with customers• Facilitate products demonstration

2010 - 2012 Sales Consultant, Hampton Automotive Group, Lafayette, LOUISIANA• Develop the ability to learn and market an employer’s products to the consumers • Demonstrate strong negotiation skills, long-lasting relationship, and follow-up with customers• Facilitate products demonstration

Summer 2010 Campaign Volunteer, U.S. Mayor Raymond Harris Jr., Franklin, LOUISIANA• Obtain experience in the operations of a political campaign• Interact regularly with political and governmental figures• Obtain superior constituent skills

LEADERSHIP ACTIVITIES AND AWARDS• Founder, Haitian Relief Group (NGO), 2010• Distinguish Member of Black Faculty & Staff Caucus, University of Louisiana at Lafayette, 2009• Distinguish Member of Dean’s Honor Roll, University of Louisiana at Lafayette, 2008• Employee of the year, Hampton Automotive Group, Lafayette, Louisiana, 2011

PROFESSIONAL AFFILIATIONS• Student Member, American College of Healthcare Executives, 2013 to present• Student Member, Medical Group Management Association, 2013 to present • Student Member, Institute for Healthcare Improvement, 2013 to present

13

Sunayana Chopra3645 WELLBORN ROAD APT NO 1324

BRYAN, TEXAS 77802 (409) 771-8952 ∙ [email protected]



2012 - 2013 Rice University, Houston, TexasGraduate Certificate in Healthcare Management

2008 - 2012 Texas A&M University, College Station, TexasBachelor of Science, Biology

WORK EXPERIENCESummer 2014 Emory University Hospital, Atlanta, Georgia

• Graduate Administrative Intern for Department of Perioperative Services

2013 - 2014 Point Health Information Assistant, Texas ENT and Allergy Associates, College Station, Texas• Focused on process management and patient flow within the clinic

2012 - 2013 Business Office Assistant, Texas ENT and Allergy Associates, College Station, Texas • Interacted with patients and families regarding healthcare billing

2011 - 2012 Research Lab Assistant, Texas A&M University, College Station, Texas• Worked with data inputted into the EcoliWiki database

LEADERSHIP ACTIVITIES AND AWARDS• Founder and President, Healthcare Finance Association SPH Student Chapter, 2014• Finalist, ACHE-SouthEastTexasChapter Academic Scholarship, American College of Healthcare Executives, 2014• Arden Jean Biggar Scholarship, Healthcare Financial Management Association, 2014• ACHE-SouthEastTexasChapter Congress Scholarship, American College of Healthcare Executives, 2014• First Place Winner, 3rd Annual George McMillan Fleming Center for Healthcare Management Case Competition,

University of Texas School of Public Health, 2014• Committee Member, American Cancer Society Relay for Life, 2012-2014• Participant, Unlimited Potential (UP) for Emerging Leaders Program, Healthcare Financial Management Association,

2014• Participant, North Texas Chapter Case Competition, American College of Healthcare Executives, 2013• Hospital Volunteer, University Texas of Medical Branch and Hillcrest Hospital, 2005-2011• Gold Award Recipient, Girl Scouts of the United States, 2007

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Medical Group Management Association, 2013 to present • Student Member, Institute of Healthcare Improvement, 2013 to present• Student Member, Healthcare Financial Management Association, 2013 to present

CERTIFICATION• Six Sigma Green Belt Certification, American Society of Quality. Cert No. 11577

14

Victoria C. CruzVICTOR BRAEGGER 20

SAN JUAN, PUERTO RICO 00966 (787) 234-7507 ∙ [email protected]



2009 - 2013 Bentley University, Boston, Massachusetts Bachelor of Science, Finance and Minor in Marketing

WORK EXPERIENCESummer 2014 Patient Safety Intern, Walt Disney Pavilion at Florida Hospital for Children, Orlando,

FLORIDA• Wrote business proposal for Handtevy™ System acquisition • Designed NICU Safety and Quality Improvement Program for medical students • Assisted with Handoff Communications project • Planned events and activities for National Patient Safety Week 2015

Summer 2013 Intern, Human Resources, Boston Children’s Hospital, Boston, MASSACHUSETTS • Participated in hiring process of COACH Program Interns • Administered COACH Program daily operations for 65 high school interns • Handled COACH Program events and professional development seminars • Managed COACH Program budget

Spring 2013 Intern, Public Relations, Shriners Hospital for Children, Boston, MASSACHUSETTS• Assisted with the publication of the Shrine Vine, internal quarterly magazine • Wrote articles for the Shrive Vine• Designed excel database for patient consent forms

Summer 2012 Intern, Human Resources, Boston Children’s Hospital, Boston, MASSACHUSETTS• Supported COACH Program daily operations for 64 high school and college interns• Handled COACH Program events and professional development seminars • Posted job ads in different websites and reviewed job applications

Summer 2011 Intern, Billings and Collections, First Medical Health Plan Inc., San Juan, PUERTO RICO• Handled a call line averaging 15-25 calls a day to assist customers with inquiries and

payments• Sent billing statement letters to customers

Summer 2010 Intern, Human Resources, San Jorge Children’s Hospital, San Juan, PUERTO RICO• Created the Educative Sheets for an average of 300 hospital employees• Organized financial documents

LEADERSHIP ACTIVITIES AND AWARDS• Team Leader, Missionary Trip, Guatemala, 2009 • Service Learning, Bentley University, 2010• External Committee Member, Association for Future Healthcare Leaders, 2013-2014• Volunteer, Reed Arena Cleanup & Big event, Texas A&M University, 2013-2014• Volunteer, Habitat for Humanity, 2014 • Vice President of Finance, Association for Future Healthcare Leaders, 2014-2015• Certified Quality Improvement Associate, American Society for Quality

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Institute for Healthcare Improvement, 2013-present • Student Member, National Forum for Latino Healthcare Executives, 2014-present • Student Member, American Society for Quality, 2014-present

15

Lauren Derting3645 WELLBORN RD. #232

BRYAN, TX 77801 (512) 695-6065 ∙ [email protected]



2010 - 2012 East Texas Baptist UniversityBachelor of Science, BiologyMinor in Chemistry

2008 - 2010 Mississippi Valley State University

WORK EXPERIENCESummer 2014 Hill Country Memorial Hospital, Fredericksburg, TX


2013 - Present Assistant Center Director and Administrative Secretary, Central Texas Endoscopy Center, Bryan, TX• Patient Registration – Allscripts• Collection of payments and working with patients to set up payment plans through E-PAY• Insurance Verification through Availity and customer support lines• Quality Assurance and Performance Improvement studies

2012 - 2013 Emergency Room Scribe, ScribeAmerica, Good Shepherd Medical Center, Longview, TX• Provided primary secretarial and non-clinical functions to physicians and mid-level care

providers• Medical data entry into Medhost and Meditech• Monitoring of all medical tests ordered by provider

LEADERSHIP ACTIVITIES AND AWARDS• Internship Stipend Award Recipient, Texas Organization of Rural and Community Hospitals, 2014• Dean’s List with Honor, East Texas Baptist University, 2011-2012• Peer Mentor, East Texas Baptist University Peer Mentor Program, 2011-2012• Commissioner’s Scholar Athlete, Southwestern Athletic Conference, 2010• Captain, Mississippi Valley State University Softball Team, 2009-2010

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Association of Future Healthcare Leaders, 2013 to present • Student Member, Institute for Healthcare Improvement, 2013 to present

16

Jennifer Y. Estrada-Fernandez302 BALL ST. APT K211




2007 - 2011 Iowa State University, Ames, Iowa Bachelor of Science in Genetics with a Minor in Child, Adult, and Family Services

WORK EXPERIENCESummer 2014 Goodall-Witcher Hospital Authority, Clifton, TEXAS


Hamilton Healthcare System, Hamilton, TEXAS• Graduate Administrative Intern

2013 - Present Risk Manager, Arthritis and Osteoporosis Clinic of Brazos Valley, College Station, TEXAS• Design an updated safety manual and developed policies and procedures to address risk

issues • Coordinate training and education on risk management • Function as the Drug Representative, Infusion Liaison & HIPAA Officer• Serve as the Spanish interpreter and translator

2011 ProWorld Intern, Cusco Region, PERU • Provided services in multiple departments including obstetrics, emergency medicine and

laboratory • Developed process improvement initiatives and organizational work flows

2007 & 2011 Undergraduate Independent Study, Department of Biochemistry/ Biophysics & Molecular Biology, Iowa State University • Perfected skills in reading, finding and critiquing scientific literature • Studied chromosome structure regulation through the dynamics of Jil-1, a kinase that

phosphorylates histone H3 Ser 10 on polytene chromosomes of Drosophila

2009 - 2010 Community Advisor, Department of Residence, Iowa State University, Ames, IA • Supervised policy retention and provided information regarding university resources and

services • Advised residents on conflict resolution and developed a community of over 50 residents • Trained volunteer student community leaders and organized and promoted multicultural

events

LEADERSHIP ACTIVITIES AND AWARDS• First Place Award, George McMillan Fleming Center for Healthcare Management Case Study Competitions,

University of Texas Health Science Center, School of Public Health, 2014 and 2015 Case Competitions• Competitive Scholarship Award, MHA Alumni Association, School of Public Health, 2012-2013• Habitat for Humanity International, College Station, Texas, 2012-Present

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives (ACHE), 2012-Present • Student Member, Institute for Healthcare Improvement (IHI), 2012-Present• Student Member, Medical Group Management Association, 2012-2013

17

Andrew M. Fox15105A SILVER SPRINGS CT




2008 - 2012 Brigham Young University – Idaho, Rexburg, IdahoBachelor of Health Administration

WORK EXPERIENCESummer 2014 Graduate Administrative Intern, Ashley Regional Medical Center, Vernal, UTAH

• Developed a presentation and business plan to present to corporate executives• Analyzed and gathered information for potential expansion opportunities• Assisted in physician recruitment

2013 - Present Data Specialist Intern, Brazos Valley Community Action Agency, College Station, TEXAS• Maintain Accountable Care Organization patient registry• Conduct and compile financial and eligibility audits and merge duplicate patient accounts• Gather and compile access and office efficiency data from eCW

2012 - 2013 Route Manager, Norco INC., Blackfoot, IDAHO• Assisted customers in finding and obtaining medical products they desired• Gathered patients’ personal, billing, and additional medical information to open and maintain

accounts• Set up and maintained several types of medical equipment and educated patients on

appropriate use• Maintained current Joint Commissions and CMS standards

Spring 2012 Healthcare Administration Intern, Eastern Idaho Regional Medical Center, Idaho Falls, IDAHO• Implemented a new bed management process to increase communication lines, efficiency,

and public relationships between the hospital and other service providers• Gathered and validated data for new transfer center software• Created algorithms, processes and procedures, and other forms needed• Aided in creating work schedules for employees

Summer 2008 Account Manager, Lexington Law Firm, Rexburg, IDAHO• Provided customer service by receiving customers’ calls and resolving their concerns and

complaints• Helped improve customer retention by working with customers wishing to cancel their

accounts

LEADERSHIP ACTIVITIES AND AWARDS• Performing Extraordinary Actions, Kindness and Service (PEAKS) Award, Ashley Regional Medical Center, 2014• Treasurer, Healthcare Administration Society, BYU-Idaho, 2011• Scout Master, Boy Scouts of America, The Church of Jesus Christ of Latter-Day Saints, 2009-2010• Missionary, The Church of Jesus Christ of Latter-Day Saints, Cleveland, OH 2005-2007• Monthly Sales Record, Norco Inc., 2012

PROFESSIONAL AFFILIATIONS• Member, American College of Healthcare Executives, 2010 to present• Student Member, Medical Group Management Association, 2010 to present• Student Member, Institute for Healthcare Improvement, 2013 to present• Member, Rural Public Health Student Association, 2013 to present• Member, Association for Future Healthcare Leaders, 2013 to present

18

Taylor R. Huffman6403 INVERNESS WAY

PASADENA, TEXAS 77505 (832) 683-5181 ∙ [email protected]



2013 - Present Texas A&M University, College Station, Texas, Graduate Certificate in BusinessCertificate expected May 2015

2008 - 2012 Texas A&M University, College Station, TexasBachelor of Arts, Biology with Minors in Business Administration and History

WORK EXPERIENCESummer 2014 East Texas Medical Center, Fairfield, Texas


Summer 2013 Administrative Intern, Houston Methodist Hospital, Houston, TEXAS• Redefined staffing model to identify gaps in operating room staff coverage• Developed and implemented strategies to improve communication of surgical delays to

patients• Assist in purchasing decisions of external employee satisfaction survey program

2013 Patient Service Representative, Brazos Valley Women’s Center, Bryan, TEXAS• Analyzed trends in provider CPT code usage• Researched best practices among similar practices for coding and volunteer management• Provided front-end support through insurance verification, scheduling and phone services

LEADERSHIP ACTIVITIES AND AWARDS• Workforce and Continuing Education, Blinn College, Structured Query Language, 2014• Certified Professionals in Healthcare Quality, 21.25 credit hours accrued, 2014• First Place, George McMillan Fleming Center for Healthcare Management Case Competition, 2014• Texas Rural Healthcare Internship Stipend Award, 2014• Director of Finance, Institute for Healthcare Improvement Student Chapter, 2012-2013• Lean Six Sigma White Belt Certification, 2012• Administration Director, Texas A&M Fish Camp, 2011-2012• Jesse H. Jones and Mary Gibbs Scholar, 2008

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2012 to present• Student Member, Institute for Healthcare Improvement Student Chapter, 2012 to present• Student Member, Association of Future Healthcare Leaders Student Chapter, 2012 to present• Student Member, Texas Organization of Rural and Community Hospitals, 2014 to present

19

Rachel C. Johnson5359 PRAIRIE DAWN TRAIL




2003 - 2004 Galveston College, Galveston, TexasCertificate in Magnetic Resonance Imaging

2001 - 2003 Blinn College, Bryan, TexasAssociate in Applied Science, Radiologic Technology

1995 - 1998 Texas A&M University, College Station, TexasBachelor of Science, Psychology

WORK EXPERIENCE2013 - 2014 CVUS Clinical Trials, LLC, Salt Lake City, UTAH


2011 - Present Assistant Research Specialist, Texas A&M Institute for Preclinical Studies, College Station, TEXAS• Collaborate and assist in developing research imaging protocols• Prepare subjects for and perform imaging• Maintain multimodality imaging equipment (MRI/CT/X-Ray/Ultrasound/PET/C-Arm)• Developing and writing standard operating procedures

2007 - 2011 MRI Technologist, Scott & White, College Station, TEXAS• Performed routine/advanced MRI procedures including neuro, body, orthopedic and vascular

imaging• Trained new employees/Students in MRI• Acquired/maintained ACR accreditation

2005 - 2007 Multi Modality Imaging Technologist, Advanced Diagnostic Imaging, College Station, TEXAS• Performed routine/advanced MRI procedures including neuro, body, orthopedic and vascular

imaging• Performed routine CT and X-Ray procedures• Assisted in pain management procedures

2004 - 2005 MRI Technologist, Horizon Open MRI, College Station, TEXAS• Performed routine MRI imaging • Maintained equipment and supplies • Marketing and maintaining physician relationships

CERTIFICATIONS/LICENSURES• The American Registry of Radiologic Technologist (ARRT): Registered Technologist (RT), Radiography (R),

Computed Tomography (CT), Magnetic Resonance Imaging (MR)• Texas Department of State Health Services (TxDSHS)

PROFESSIONAL AFFILIATIONS• Member, Institute for Healthcare Improvement, SRPH Student Chapter, 2013-present• Member, Association of Future Healthcare Leaders (AFHL), SRPH Student Chapter, 2012-present• Member, Medical Group Management Association (MGMA), SRPH Student Chapter, 2012-present

20

Daniel Bryan Kendall1416 MAGNOLIA DR




2006 - 2011 University of Oklahoma, Norman, OklahomaBachelor of Arts, Sociology

WORK EXPERIENCESummer 2014 Administrative Intern, St. Joseph’s Health System

• Demonstrated 8% inpatient market growth through data evaluation of Austin County service market

• Completed introductory narrative for system-wide Integrated Strategic, Operational, and Financial Plan year 2015 (ISOFP 2015) – the foremost strategy and financial document of the St. Joseph Health System

2013 - Present Administrative Intern, University Pediatric Association, College Station, TX• Created, distributed and analyzed patient satisfaction survey resulting in policy and

scheduling changes to better serve our patients• Managed physician scheduling and PTO

2013 Registrar, College Station Medical Center, College Station, TX• Registered and maintained patient accounts with 98% accuracy• Cultivated ability to multitask in a high stress environment

2009 - 2012 Senior Teller, MidFirst Bank, Oklahoma City, OK• Competitive sales performance, routinely placing in the top 25% of employees• Increased sales by over 20% between second and third calendar year

LEADERSHIP ACTIVITIES/AWARDS• Participant, 8th Annual UAB Health Administration Case Competition• Dean’s Honor Roll, University of Oklahoma

PROFESSIONAL AFFILIATIONS• Present Member, Medical Group Management Association (MGMA), 2013/14 Communication Chair• Present Member, Association for Future Healthcare Leaders (AFHL)

21

Vanessa Lee1008 SAN SABA




2008 - 2011 Texas A&M University, College Station, TexasBachelor of Science in Biomedical Science, Minor in English, Certificate in Leadership Excellence, Certificate in Nonprofit Management (2014)

WORK EXPERIENCESummer 2014 Florida Hospital Celebration Health, Celebration, Florida


2013 - Present Service Coordinator, Central Texas Heart Center, Bryan, TX• Develop the corporate culture of a busy, seven-provider cardiologist office• Advance external patient services including: the CTHC website, patient portal, and monthly

newsletters• Coordinate services between our EMR vendor and end users• Train new members on the several technology interfaces of the practice

2008-Present Entertainment Performer, Walt Disney World® Resorts, Orlando, FL• Seek out guest contact to enhance the Disney vacation experience through entertainment • Demonstrate the Four Keys Basics: Safety, Courtesy, Show, and Efficiency• Embody Disney Service Basics: positivity, respect, playing the part, and going above and

beyond

2011 - 2012 Campus Representative, Disney Worldwide Services, Inc, College Station, TX• Recruited candidates and helped them learn how to earn college credit for their internships• Coordinated and communicated remotely from Internships and Program Recruiter• Marketed the College Program via social media, fliers, posters, and other marketing outlets• Built relationships between student organizations, advisors, and alumni for recruitment

purposes

2009 - 2011 Care Provider, Texas Home Health, College Station, TX• Provided essential, daily, health care to individual clients in a Nurse Aid capacity• Improved and maintained quality of life standards by providing outstanding client service

LEADERSHIP ACTIVITIES AND AWARDS• Co-Chair, Brazos Valley Worldfest, 2010-present• President, Medical Group Management Association, Present• Committee Member, Association of Future Health Care Leaders, 2012-present• American College of Healthcare Executives-Southeast Texas Chapter Congress Scholarship, 2014• Officer, Texas A&M Corps of Cadets: Squadron 20, 2011• Buck Weirus Spirit Award, 2011• Board Member, Aggie Green Fund Board, 2011• Who’s Who Among Students in American Universities & Colleges, 2011• Chair, Memorial Student Center Fall Leadership Conference, 2010

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2012 to present• Student Member, Medical Group Management Association, 2012 to present • Student Member, American Society for Quality (Six Sigma Greenbelt), 2014 to present

22

Brandi Lynch4150 PENDLETON DR. #1034




2007 - 2011 University of Tennessee at ChattanoogaBachelors of Science, Business Entrepreneurship

WORK EXPERIENCESummer 2014 Northeast Baptist Hospital, Graduate Administrative Intern, San Antonio, TX

• Worked directly under the Chief Operating Officer

2013 - Present Brazos Valley Foot Care, Patient Coordinator, Bryan, TX• Checking-in and out of patients• Responsible for daily deposit for all three locations• Administer and processing of all paperwork• Inputting of patient information using EHR• Answering phones and addressing all incoming calls• Collecting patient payments • Cleaning patient rooms

2007 - 2013 Correct Care, Inc., Summer Employment, Knoxville, TN, Emergency department staffing and management company.• Responsible for all Administrative Duties• Physician Recruiting Assistant; Collected missing items for qualifying physicians for ED

candidacy, filing and marketing duties. • Physician Scheduling Assistant; Responsible for filing open shifts to cover hospital ED in 35

full-time locations.

2011 Keller Williams Realty, Internship, Chattanooga, TN• Trained to enter the Real Estate workforce• Completed a Marketing Plan used to promote Keller Williams Realty and • Andy Hodes himself• Edited house listing descriptions; Entered homes into the Multiple Listing Service (MLS)

Website

LEADERSHIP ACTIVITIES AND AWARDS• Institute for Healthcare Improvement Director of Planning and Marketing, Texas A&M School of Public Health,

2014• Distinguished Member of Dean’s Honor Roll, University of Tennessee at Chattanooga, 2007-2011• Sigma Kappa Sorority Member, University of Tennessee at Chattanooga, 2007-2011• Student Government Association Academics Committee Chair, University of Tennessee at Chattanooga, 2010• Pi Chi (Panhellenic Counselor), University of Tennessee at Chattanooga, 2010• Student Government Association Senator, University of Tennessee at Chattanooga, 2009-2010• Girl Scout Silver Award, 2003

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Association of Future Healthcare Leaders, 2013 to present • Student Member, Institute for Healthcare Improvement, 2013 to present• Student Member, Medical Group Management Association, 2013 to present

23

Madison L. McMahon210 FIDELITY ST.

COLLEGE STATION, TEXAS 77840(512) 779-3479 ∙ [email protected]



2009 - 2013 Trinity University, San Antonio, TexasBachelor of Arts in Economics, Concentration in Public Policy

WORK EXPERIENCESummer 2014 Abilene Regional Medical Center, Abilene, Texas


2014 - Present Patient Care Coordinator, Brazos Valley Foot Care, College Station, Texas• Schedule and billing for three busy physicians• Organize charts and prep patients for office visits

2013-2014 Admissions Coordinator/Marketing Director, High Hope Care Center, Brenham, Texas• Develop marketing tools and tangibles for High Hope• Oversee and administer resident admission process• Liaison between residents’ family and administration

Summer 2012 Summer Intern, Nacogdoches Memorial Hospital, Nacogdoches, Texas• Contributed to Medicaid 1115 transformation projects• Attended medical staff meetings, board meetings and more

2012 Research Volunteer, Urology San Antonio, San Antonio, Texas• Researched patient flow in doctor’s office and found solutions to reduce wait times from when

patient entered office to being seen by a physician

Summer 2011 Summer Intern, Nacogdoches Memorial Hospital, Nacogdoches, Texas• Analyzed reimbursement methods in Emergency Department• Attended medical staff meetings, board meetings and more

LEADERSHIP ACTIVITIES AND AWARDS• Vice President of Communications, Association of Future Health Care Leaders, 2013-2014• Orientation Chair, Chi Beta Epsilon Sorority, Trinity University, 2012 and 2013• Captain of Volleyball Team, Trinity University, 2011• Social Chair, Economics Club, Trinity University, 2009-2013

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Association of Future Health Care Leaders, 2013 to present• Student Member, Medical Group Management Association, 2013 to present

24

Tyler McMullin1635 ROCK HOLLOW LOOP




2009 - 2013 Utah Valley University, Orem, UtahBachelor of Science, Technology Management with Engineering Design Emphasis

2008 - 2009 Southern Utah University, Cedar City, UtahGeneral Education

WORK EXPERIENCE2013 - Present Electronic Medical Record Project Manager, Central Texas Heart Center PLLC, Bryan,

Texas• ICD-10 implementation project manager• Assisted in successful attestation of Meaningful Use and other incentive programs • Coordinate EMR system upgrades and customization between physicians, administration,

staff, and vendors• Oversee the transition of patient paper charts into the EMR system• Main person of contact for third party EMR system interfaces• Trouble shoot problems within the EMR system• Support IT with updates and hardware upgrades• Assist in running reports through the EMR system

Summer 2014 Administrative Intern, Intermountain Healthcare, Murray, Utah • Conducted a financial analysis for clinical programs that included in and outpatient costs as

well as revenues • Assisted Supply Chain Organization in data collection and summarization • Participated in clinic work flow analysis • Prepared a break even spread sheet to assist in hiring on call clinical employees

2006 - 2013 Crew Boss, McMullin Orchards Inc., Payson, Utah• Involved in planning and implementing new programs• Global GAP certified since beginning program in 2011• Manage crew of 12-15 men during planting, pruning, and harvesting• Experience in safely handling pesticides and keeping detailed records of applications• Designed a new pesticide storage system and facility • Involved in the design and installation of new frost prevention system• Designed and installed water systems for new sections as well as update old systems for

better efficiency • Heavy equipment operator• Repair and maintain all equipment used at the corporation

CERTIFICATIONS• American Society of Quality - Six Sigma Green Belt Certification

25

Keira S. Miller4050 PENDLETON DRIVE, APT. 1513




2003 - 2007 University of South Carolina, Columbia, South CarolinaBachelor of Science in Biological Sciences with a minor in Business Administration

WORK EXPERIENCESummer 2014 Institute for Diversity Summer Enrichment Program Administrative Intern,

• Wolfson Children’s Hospital (Baptist Health), Jacksonville, Florida• Assisted in the implementation of the pediatric trauma center and a plan to relocate the

outpatient surgery center• Assisted The Players Center for Child Health in expansion of its outreach and advocacy• Assisted with the development of Wolfson pediatric emergency centers in existing Baptist

Health facilities• Collected physician data to receive state funding for a genetic and molecular biology

laboratory

2013 - Present Practice Management Specialist Intern, HealthPoint (Federally Qualified Health Center), Bryan, Texas • Assist the Director of Practice Management with special projects• Assist with developing tools to evaluate competencies and skill of front office staff• Conduct and compile financial and/or eligibility audits• Manage health insurance claim forms for diagnostic imaging services

2013 Benefits Administrator, Benefitfocus, Charleston, South Carolina • Communicated with internal and external sources for additional information for clients• Navigated and provided technical support to clients through the software platform• Provided anticipatory customer service to clients through administering benefit enrollment

and health plan information

LEADERSHIP ACTIVITIES AND AWARDS• Healthcare Finance Management Association Texas Gulf Coast Chapter Scholarship Recipient, 2014 • Institute for Healthcare Improvement Open School for Health Professions Certificate, 2014• Introduction to Structured Query Language Certificate, 2014• Lean Six Sigma White Belt Certificate, 2013• Marketing Committee Member, Association of Future Healthcare Leaders, 2013• Membership Services Committee Member, Delta Sigma Theta Sorority, Incorporated, 2007 to present• National Association of Health Services Executives Everett V. Fox Student Case Competition Participant, 2013 and

2014• National Association of Health Services Executives Florence Gaynor Scholarship Recipient, 2014• Texas A&M MHA Alumni Foundation Scholarship Recipient, 2013

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Medical Group Management Association, 2013 to present • Student Member, National Association of Health Services Executives, 2013 to present• Student Member, Institute for Healthcare Improvement, 2013 to present

26

Olivia A. Montgomery908A MCASHAN STREET

BRYAN, TX 77803 (512)508-2973 ∙ [email protected]



2010 - 2013 Texas A&M University, College Station, TexasBachelor of Science, Major in Health, Minor in Psychology

WORK EXPERIENCESummer 2014 St. Joseph Regional Health Center (SJHRC), Bryan, Texas

• Graduate Administrative Intern• Assisted in the development of a front-line waste reduction program• Evaluated processes and developed proposed solutions for deficiencies• Assisted in the development and implementation of a high-risk readmissions assessment tool• Researched and evaluated new service lines

2013 - Present Administrative Assistant, Brazos Spine, College Station, Texas• Billing and Collections representative• Assisted with patient scheduling, surgical authorizations, surgical estimates, and check-in

processes• Managed insurance verification, posting payments, claims audits, claims appeals, and

collection processes

2011 - 2013 Nursery Attendant, Christ United Methodist Church, College Station, Texas• Provided care for children aged infant through five

LEADERSHIP ACTIVITIES AND AWARDS• Scholarship Recipient and Program Member, St. David’s Neal Kocurek Scholarship Program, 2010- Present• External Administrative Committee Member, SPH Association for Future Health Care Leaders, TAMHSC, 2013-2014• Learning and Development Committee Member, SPH Institute for Healthcare Improvement, TAMHSC, 2013-2014• Distinguished Member of Dean’s Honor Roll, TAMU, 2011-2013• Distinguished Student Award, 2010

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to Present• Student Member, Medical Group Management Association, TAMHSC, 2013 to Present• Student Member, Association for Future Healthcare Leaders, TAMHSC, 2013 to Present• Student Member, Institute for Healthcare Improvement, TAMHSC, 2013 to Present• Student Member, Eta Sigma Gamma (ESG), TAMU, 2011-2013

27

William Clayton Mott2300 COTTAGE LANE




2007 - 2011 Texas A&M University, College Station, TexasBachelor of Science, Kinesiology with Minor in Psychology.

WORK EXPERIENCE2014 - Present Graduate Administrative Intern, Rock Prairie Behavioral Health Center, College

Station, Texas• Developed tools to track improvement of specific citations issued by The Joint Commission

after initial survey• Assigned to a task force to help create a unified organizational tool for full time employee

management • Worked on process and quality tracking improvement initiatives with various organizational

departments• Tracked employee safety and satisfaction quarterly surveys

2013 - 2014 Assistant Office Manager, Brazos Spine, College Station, Texas• Assisted in clinical operations at main office and satellite clinic in coordination with Physician• Preauthorized any necessary imaging or surgical codes with insurance companies • Sent out referrals for any imaging, physical therapy, injections, or any other physician

requested procedures• Billed insurance companies/patients for services rendered through the Electronic Health

Record • Scanned and indexed all incoming documents into the Electronic Health Record

2011 - 2013 Head Physical Therapy Technician, New Braunfels Sport & Spine PT, New Braunfels, Texas• Helped implement an Electronic Health Record and train other coworkers on its functionality• Worked hands on with patients during their physical therapy sessions and treatments• Responsible for tracking quality improvement and safety initiatives through daily logs and

monthly audits• Coordinated and scheduled working hours of other physical therapy technicians• Training of new physical therapy technicians

LEADERSHIP ACTIVITIES AND AWARDS• The National Society of Collegiate Scholars, 2007-2011• Sigma Alpha Lambda National Leadership and Honor Organization, 2008-2011• Phi Eta Sigma National Honor Society, 2008-2011• Aggie Men’s Alliance Member, 2009-2011• Texas A&M Physical Therapy Club Member, 2010-2011• Texas A&M Big Event Volunteer, 2007-2011, 2013-Present

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Medical Group Management Association, 2013 to present

28

Dan Nguyen1136 WELCH WAY

CEDAR PARK, TX 78613(512) 739-2525 ∙ [email protected]



2009 - 2013 University of Texas (UT), Austin, TexasBachelor of Science, Public Health

WORK EXPERIENCESummer 2014 Dell Children’s Medical Center, Austin, Texas

• Involved in Dell’s Pediatric Footprint Model for Central Texas• Prepared business plan for Dell Children’s Global Outreach Program• Developed assessment of FSED/urgent care clinic market in Central Texas• Project coordinator for HealthEworks video prescription service for emergency department• Assisted in operation review packages• Created Payor Mix Sensitivity Model for future program development • Formulated standard process for new/expanding service line development

2010 - 2012 Freshmen Interest Group Mentor, School of Undergraduate Studies, UT• Work with staff facilitators to plan FIG seminars• Assist FIG students in making the transition from high school to UT

LEADERSHIP ACTIVITIES AND AWARDS• American Society for Quality (ASQ) Certified Quality Improvement Associate• Workforce and Continuing Education, Blinn College, Structured Query Language Certificate• Team Member, George McMillan Fleming Center for Healthcare Management 3rd Annual Case Competition,

University of Texas School of Public Health – Awarded first place• Big Event (community service), Texas A&M University• Institute for Healthcare Improvement Open School Basic Certificate of Completion• Co-Founder and President, DiverseCity, University of Texas

PROFESSIONAL AFFILIATIONS• Secretary, Healthcare Financial Management Association (HFMA) Student Chapter, 2014 to present• Student Associate, American College of Healthcare Executives (ACHE), 2013 to present• Student Member, Medical Group Management Association (MGMA), 2013 to present • Student Member, Association for Future Healthcare Leaders (AFHL), 2013 to present• Student Member, Institute for Healthcare Improvement (IHI), 2013 to present• Special Events Coordinator, Eastside Community Connection, Non-Profit Food Pantry, 2012 to 2013

29

Philip James O’Malley395 WINDOVER RD

PIPERTON, TENNESSEE 38017 (901) 734-5926 ∙ [email protected]



2009 - 2011 University of Memphis, Memphis, TennesseeMasters of Business Administration (MBA)

2005 - 2009 University of Memphis, Memphis, TennesseeBachelor of Marketing Management

WORK EXPERIENCE2014 - Present The Johns Hopkins Hospital, Baltimore, Maryland

• Administrative Intern, Department of Surgery

2012 - 2013 Executive Decision Support Analyst, Baptist Memorial Healthcare, Memphis, Tennessee• Oversee 4 of the 14 hospitals in the system for finances, and provide support to CFO & CEO

of each individual hospital.

2009 - 2012 Senior Corporate Analyst, First Tennessee Bank, Memphis, Tennessee • Work on a three person team to provide loans to factoring corporations, manufacturers, car

dealers, etc. • Handled loans from $10 million to $100 million.

LEADERSHIP ACTIVITIES AND AWARDS• Support Chair, Association of Future Health Care Leaders, 2013• Treasurer, Medical Group Management Association, 2014• Chaplain, Alpha Tau Omega, 2009• Social Chair, Alpha Tau Omega, 2008• Risk Management Chair, Alpha Tau Omega, 2007• Group Leader, Up Til Dawn, 2007-2009• Counselor, Bridge Builders Racial Diversity Camp, 2005-2007• Texas A&M Scholarship Recipient, 2013• Morgan Morton Scholarship Recipient• Dean’s List, Fogelman College of Business and Economics, 2009-2011• Hope Scholarship Recipient• President’s Volunteer Service Award

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Medical Group Management Association, 2013 to present• Student Member, Institute for Healthcare Improvement, 2013 to present • Member, Alpha Tau Omega, 2005-2009• Member, Golden Key International Honor Society, 2007-2011

30

Hillary Parker4212 BALLYLOUGH LANE




2009 - 2012 Mississippi State University, Starkville, MississippiBachelor of Science, Psychology and Human Science

WORK EXPERIENCESummer 2014 McLane Children’s Hospital Baylor Scott & White Health, Temple, Texas


2012 - Present Central Texas Sports Medicine, College Station, Texas• Medical Assistant

2010 Mississippi State University Volleyball Team, Starkville, Mississippi• Full-athletic volleyball scholarship

LEADERSHIP ACTIVITIES AND AWARDS• Occupational Safety and Health Administration (OSHA) certified, 2013• Medical Group Management Association Adopt-A-Highway Clean-up, 2012• Supervisor at Mississippi State University Special Olympics, 2011 to 2012• Volunteer at Starkville Manor in Starkville, Mississippi, 2011• Inducted into Kappa Beta Phi Chapter of Kappa Omicron Nu National Family and Consumer Sciences Honor

Society, 2011• Inducted into Sigma Alpha Lambda National Leadership and Honor Society, 2011• Three-Year Volleyball Letter Winner, 2009 to 2011• Mississippi State University Volleyball All Out Hustle Award, 2011• Volunteer at Child Development Center in Starkville, Mississippi, 2010• Mississippi State University Volleyball Most Improved Player, 2010• SEC Fall Academic Honor Roll, 2010• SEC Spring Academic Honor Roll, 2010• Mississippi State University Dean’s List, 2009• Member of the Human Sciences Association, 2009 to 2012• Member of the Human Development and Family Studies Option Club Organization, 2009 to 2012

PROFESSIONAL AFFILIATIONS• Student Member, American College of Healthcare Executives, 2012 to present• Student Member, Medical Group Management Association, 2012 to present• Student Member, Association of Future Health Leaders, 2012 to present• Student Member, Rural Public Health Student Association, 2012 to present

31

John J. Pisquiy1209 WINDING ROAD




2009 - 2013 Texas A&M University, College Station, Texas Bachelor of Science, Kinesiology, Cum Laude

WORK EXPERIENCESummer 2014 Healthcare Process Intern, Protiviti, Dallas, Texas

• Worked directly for 4 different healthcare systems as a process consultant in the Dallas healthcare practice

• Created testing reports for revenue cycle management, ICD-10 impact assessments, and DSRIP reviews

• Participated in several audit update meetings between Protiviti’s leadership and clients’ project sponsors

2013 - 2014 Student Worker II, Texas A&M Transportation Institutes, College Station, Texas• Responsible for conference and meeting support• Managed general office work including data entry, customer service and training• Interacted closely with department directors and with the facilities, safety, and support

teams

Summer 2013 Project Management Intern, Hoegger & Associates General Contractors, Wylie, Texas• Responsible for assisting in procurement of materials and managing job site schedules• Worked on three renovation projects for Marriot International, Inc. • Facilitated construction quality checks by managing a four member team

Summer 2011 Medical Intern, OrthoTexas, Plano, Texas• Shadowed physicians during clinical hours and was responsible for post-surgery wound

cleaning• Observed surgeons and physical assistants in over 20 surgical procedures such as knee

replacements and arthroscopic surgery • Learned medical terminology and common pre and post-surgical processes

LEADERSHIP ACTIVITIES AND AWARDS• Vice President, Healthcare Finance Association, HFMA Student Chapter, TAMHSC, 2014• Marketing Committee, Association for Future Healthcare Leaders, TAMHSC, 2013• Fundraising Chairman, One Army: Texas Aggie Men United, Texas A&M University, 2011-2014• Medical Brigadier, Global Medical Brigades, Texas A&M University, 2012• Staff Assistant, The Big Event, Texas A&M University, 2011• Counselor, Fish Camp, Texas A&M University, 2010• Regent’s Scholarship, Texas A&M University, 2009-2013• Top Ten Percent Scholarship, Texas A&M University, 2010-2013• Student Member, National Society of Collegiate Scholars, 2009-2010

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Healthcare Financial Management Association, 2013 to present• Student Member, Association for Future Healthcare Leaders, 2013 to present

32

Krystal RamirezPO BOX 229




2009 - 2013 Texas A&M University, College Station, TexasBachelor of Science, Health

WORK EXPERIENCESummer 2014 Houston Methodist Hospital, Houston, Texas


2013 - Present Graduate Hall Director, Texas A&M Residence Life, College Station, TEXAS• Responsibilities include the administrative, supervisory, advising, and conflict resolution

duties for a • residence hall housing 120-300 residents• Serve in a duty rotation, adjudicating Residence Life conduct cases, and serving on other

Departmental, Division, and University committees• Directly supervise 4 Resident Advisors and assist in their personal development.

2013 Intern, Healthy Start, San Antonio, TEXAS• Assisted in planning, coordinating, and implementing educational programs and activities• Educated high-risk new and expecting parents about maintaining a healthy lifestyle

2010 - 2012 Resident Advisor, Texas A&M Residence Life, College Station, TEXAS• Work with students to promote security awareness and personal safety in the resident halls.• Share responsibility for supervising over 600 residents on a rotating duty schedule. • Confront inappropriate behavior and enforce policies regarding conduct in our communities.

Summer 2010 Contact Lens Technician, Dr. McIntyre, Garza, Avila, and Jurica, Corpus Christi, TEXAS• Filled the doctor’s prescription for contact lenses. • Used computer skills, communication skills, and had to have an understanding of medical /

legal implications.

LEADERSHIP ACTIVITIES AND AWARDS• Certified Quality Improvement Associate, American Society for Quality, 2014• White Belt Certified, Six Sigma, 2013• Counselor, Freshman Orientation Camp, Texas A&M University, 2010 to 2012

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2013 to present• Student Member, Institute for Healthcare Improvement, 2013 to present • Student Member, Healthcare Financial Management, 2013 to present

33

Jacob Simpson1725 HARVEY MITCHELL PKWY, APT 2014

COLLEGE STATION, TX 77840(979) 373-6407 ∙ [email protected]



2011 - 2013 Texas A&M University, College Station, TexasBachelor of Science, Genetics

2008 - 2013 Brazosport College, Lake Jackson, TX

2009 - 2010 Abilene Christian University, Abilene, TX

WORK EXPERIENCESummer 2014 Administrative Intern, Texas Health Resources, Fort Worth, TX

• Interact and contribute with executive team and hospital departments • Develop and execute cost/best practice analysis for advanced orthopedic surgery program• Audit of the surgery patient experience and hospital admissions

2012 Administrative Intern, Brazosport Regional Health Systems, Lake Jackson, TX • Plan and transition the health system and region, under the 1115 Texas Medicaid

Transformation Waiver• Administer and statistical analysis for a system-wide teamwork and safety climate survey• Patient advocacy, participant and presenter in administrative meetings, and learning inner

workings of a health system

2012 - 2013 Undergraduate Researcher, Texas A&M University Biochemistry & Biophysics Department• Conduct biochemical and genetic research on the “u-spanin” protein• Collaborate, writing papers, and give presentations over research

2011 Pool Manager, City of Clute Parks and Recreation Department, Clute, TX • Oversee the daily operations and safeties of the municipal pool• Lead a staff of eighteen employees through hiring, scheduling, training and coordinating• Manage physical and monetary assets of pool

2011 - 2012 Emergency Department Volunteer, Brazosport Regional Health Systems, Lake Jackson, TX• Engage patients and families in communication and provide a safe and clean waiting

environment• Facilitate the flux of patients/families into and out of emergency room and throughout

hospital, the communication between patients/families and healthcare professionals, and the duties of administrative assistants

LEADERSHIP ACTIVITIES AND AWARDS• President, American College of Healthcare Executives (ACHE), SPH Student Chapter• First Year Vice President, American College of Healthcare Executives (ACHE), SPH Student Chapter• Second Prize – Poster Presentation, Texas A&M Student Research Week

PROFESSIONAL AFFILIATIONS• Student MemberW, American College of Healthcare Executives, 2013 to present• Student President, Association of Future Healthcare Leaders, 2013 to present

34

Chandrell Stephens3900 OLD COLLEGE RD.

BRYAN, TEXAS 77801(469) 951-3445 ∙ [email protected]



2009 - 2013 Texas A&M University, College Station, TexasBachelor of Science in Biomedical Sciences with a Certification in Spanish

WORK EXPERIENCESummer 2014 Health Administration Intern, VA Greater Los Angeles Medical Center

• Conducting project meetings with process stakeholders.Collecting and analyzing data• Building process models. Educating staff and conducting 5S declutter consultation• Surveying staff and patients. Developing of strategies. Lead a quality improvement initiative

2014 Professional Optometry Technician, Brilliant Eye Care Optometry Clinic• Operating optometry equipment and fax/copy machine. Examining patients. Checking

insurance eligibility & benefits• Submitting insurance claims. Managing electronic health records. Answering phone and

scheduling appointments• Collecting, analyzing, and storing optometry data. Manage and update financial databases• Administering topical dilation drops. Creating and managing Microsoft Excel and Word

documents• Performing monetary transactions. Setting up optometry exam room. Records contact lens

inventory and filing

2011 - 2014 Seasonal Cashier & Customer Service Associate, Barnes & Noble• Interacting with customers. Selling company products. Cleaning after closing hours• Monetary transactions at the cash register. Organizing inventory. Stocking shelves• Placing customer orders via computer. Copying & Faxing customer and company information• Answering Phones. Filing Paperwork. Working with Computer Programs

2013 - 2014 Non-Profit Fundraising Professional, Association of Former Students, Ruffalo Cody• Discussing and asking for financial support from alumni.• Utilizing fundraising IT systems. Utilizing proper script. • Negotiating and building positive rapport over the phone• Strategy development• Raised a total of $38,755.00 and contributed to fundraising efforts that exceeded $7.2 million

2013 Broker Assistant, TM5 Properties• Creating marketing tools. Syndicating and analyzing real estate data. Syndicating and

analyzing real estate data. Operating copy/fax machine• Filing and organizing paperwork. Building excel databases• Updating real estate listing information on syndication sites. Working with Microsoft Word,

Publisher, and Excel.

LEADERSHIP ACTIVITIES AND AWARDS• Yellow, Green, Black Belt Lean Certifications from Greater Los Angeles VA • Big 12 & SEC Conference Academic Award • Athletic Department Academic Honor Roll

PROFESSIONAL AFFILIATIONS• Student Member, Medical Group Management Association, 2013 to present

35

Brittany L. Sutherland2301 BROADMOOR DRIVE, APT. 238




2008 - 2012 Texas A&M University, College Station, TexasBachelor of Science in Biomedical Sciences, Minor in Business

WORK EXPERIENCESummer 2014 Physician Practice Administrative Specialist, Community Health Systems (CHS),

Franklin, Tennessee• Coordinated 5.01(a) board approvals of new providers and all other communication with

board members• Analyzed clinic workflow to determine if additional full-time employees were necessary based

requests• Facilitated on-site implementation programs for the population health management software

programs Patient Point and Phytel.

2012 - Present Physician Operations Manager, College Station Medical Center, College Station, Texas• Manage the daily operations of four separate physician clinics including six providers and

nine clinical staff.• Compute physician compensation and production bonuses on a bi-weekly basis for payroll.• Achieved “Super User” status in the mastering of the athenaClinicals electronic medical

records (EMR) system.

2012 Administrative Assistant, College Station Medical Center, College Station, Texas• Prepared managed care plans and hospital privilege credentialing packets for all employed

providers.• Supported the Assistant CEO with special practice management projects by providing various

analytical reports/models as needed.• Developed and implemented specific protocols for daily clinic practices, focusing in efficiency.

2012 Administrative Resident, College Station Medical Center, College Station, Texas• Aided in the design of the organization’s various physician practice websites and

informational brochures for delivering mothers.• Examined hospital data in search of opportunities to improve and possibly expand the

organization’s cardiac catheterization lab.• Reported project status and metrics for all assigned campaigns to appropriate stakeholders.

2010 - 2012 Summer Student Worker, Lea Financial Management, Bryan, TEXAS• Interviewed patients to document their history of present illness and review of systems into

the ED’s EMR.• Corresponded with EMS paramedics to collect the history of each patient’s condition and the

medications administered in transit.• Assisted patients, nurses, physician assistants, and physicians with various tasks as needed.

LEADERSHIP ACTIVITIES AND AWARDS• Nominating Chair, Kappa Kappa Gamma Sorority, Texas A&M University, 2012• Vice President, Kappa Kappa Gamma Sorority, Texas A&M University, 2010-2011• Education Chair, Kappa Kappa Gamma Sorority, Texas A&M University, 2009-2010

PROFESSIONAL AFFILIATIONS• Student Member, American College of Healthcare Executives, 2012 to present• Student Member, Medical Group Management Association, 2012 to present • Student Member, Institute for Healthcare Improvement (IHI), 2012 to present. Completed Certificates in Patient

Safety, Improvement Capability, Triple Aim for Populations, and Leadership

36

Brandon Velasquez10520 DEER RUN




2006 - 2012 Texas A&M University, College Station, TexasBachelor of Science, Health

2008 - 2011 Blinn College, Bryan TX

WORK EXPERIENCESummer 2014 Administrative Intern, Intermountain Healthcare-The Orthopedic Specialty Hospital,

Murray, UT• Shadowed hospital administrator and other department heads• Completed multiple projects and written reports

2012 - 2013 Warehouse Staff, Flying Penguin Ice, Bryan, TX• Bagged and delivered ice• Repaired equipment

2008 - 2012 Imaging Assistant, St. Joseph Regional Health Center, Bryan, TX• Transported patients to and from their exams• Accessed and documented patient information • Prepped exam rooms for technicians• Cleaned and stocked exam rooms

2009 Warehouse Staff, Kalkorp, Bryan, TX • Received and counted inventory• Tagged and stocked inventory• Delivered inventory to and from stores• Cleaned warehouse

2007 - 2009 Customer Champion, Here everything’s better (HEB) grocery, Bryan, TX • Greeted Customers as they entered the store• Loss prevention• Directed and assisted customers

LEADERSHIP ACTIVITIES AND AWARDS• Distinguished Member of Dean’s Honor Roll, Texas A&M University

PROFESSIONAL AFFILIATIONS• Member, Medical Group Management Association (MGMA), SPH Student Chapter• Member, Association of Future Healthcare Leaders (AFHL), SPH Student Chapter

CERTIFICATIONS• CPR• First Aid• Certified Professional in Healthcare Quality, Institute for Healthcare Improvement

37

Candi L. YoungPO BOX 2727

BRYAN, TEXAS 77805(979) 777-2899 ∙ [email protected]



2000 - 2005 Texas A&M University, College Station, TexasBachelor of Business Administration, Marketing

WORK EXPERIENCESummer 2014 Kalon Biotherapeutics (Start-up Biotechnology Company), College Station, Texas,

Human Resources Generalist• Daily Activities: Benefits administration, annual reviews, payroll, I-9, welcoming and

onboarding for prospective & new employees, creating and relaying communications on behalf of HR, customer service.

• Projects: Conversion of multi-excel spreadsheets to one database that allows for fingertip access of HR information with the click of one button for personnel.

• Responsible for ongoing conversion from Project Cost time entry to HRIS - HourDoc time entry system that will improve Kalon system capabilities from the employee to Finance, Project Management, Human Resources, and Accounting.

2013 Kalon Biotherapeutics (Start-up Biotechnology Company), College Station, Texas, Human Resources and Finance Intern• Projects: Benefits administration, new employee orientation, handbook policy, founder and

editor of The Kalon Konnection newsletter, and an overhead rate analysis

2012 - 2014 Kalon Biotherapeutics (Start-up Biotechnology Company), College Station, Texas, Accounting Assistant• Daily Activities: Accounts payable, accounts receivable, account reconciliation, processing

checks, processing month-end close, fixed asset monitoring, line of credit monitoring

2006 - 2012 Texas A&M AgriLife, College Station, TEXAS, Payment Card Coordinator• Positive communication and interaction among faculty & staff for all three agencies (AgriLife

Research/AgriLife Extension/TVMDL)• Daily Activities: Provide training on acceptable use and protocols, auditing of payment cards

and disbursements.• Creation and maintenance of payment card Access database to combine disjointed excel

spreadsheets.

LEADERSHIP ACTIVITIES AND AWARDS• Founder and editor of The Kalon Konnection newsletter, February 2013 - Present• College Station Medical Center, Volunteer in Telemetry, Rehab and the Nursery, Spring of 2012 – Fall of 2013• Big Event, Volunteer, Spring of 2012

PROFESSIONAL AFFILIATIONS• Student Member, Brazos Valley – Society for Human Resource Management, 2014 – Present• Student Member, Society for Human Resource Management, 2014 to present• Student Associate, American College of Healthcare Executives, 2012 to present• Student Member, Medical Group Management Association, 2012 to 2013

2014 mha resume book

Documents