2014 IHWY changes

In May 2012 the IHWY trial was setup using a direct selling industry model from a well known direct selling company.

This was seen as a good place to start In Harmony With You. We knew that changes to the model would be likely as Weleda is a very different company!

After the 1 year review the data gathered was analysed and input taken from all major stakeholders including the current Advisors at the time.

Changes have now been agreed to our model which will be implemented from 1st January 2014. These aim to:

Simplify operations, easier to understand, improved benefits and promotions, improve efficiency and the level of service given to our Wellbeing Advisor community.

History

1.Wellbeing Advisors will be paid retrospectively on monthly basis on or around the 10th working day of the month

Advisors will take payment of the full rrp from their customers and pay the full rrp to Weleda when placing the order.

The Advisor will then be paid their commission based on their monthly sales by direct bank transfer after the month end run.

This will remove the requirement for credits.

Questions?

PLEASE CONFIRM YOUR BANK DETAILS BY TUESDAY 17th DECEMBER FOR ALL OUTSTANDING CREDITS TO BE PAID.

Operational Changes

2. Hostess Gifts are now free of charge to Advisors

When the order is over £150 it will be eligible for 15% of the order total in Free Products. These will now be free of charge to Advisors, instead of 25% rrp.

In conjunction with change 1 this allows a simple, relative cheap online ordering system to be implemented in 2014.

Questions?

Operational Changes

3. Free postage qualification

This remains the same for 1:1 orders at £40.

It has been increased slightly to £150 for an Event order to bring in-line with Hostess Gift qualification and to make it affordable to give Hostess Gifts for free.

Questions?

Operational Changes

4. Brochures will be free of charge to Advisors

A brochure will be produced quarterly and will contain all products available to Advisors to order. Plus the Weleda Xmas Gift guide in October.

It will also contain a leaflet containing all Customer and Hostess promotions available for that quarter.

Expected to be approx. 100 brochures per quarter available to Advisors. This may vary and they will be sent automatically, with ability to order more.

Questions?

Operational Changes

5. Weleda bags will be provided free of charge to Advisors

One bag per customer order will be provided free of charge as part of the delivery of the order. Advisors will be asked each order for the quantity required. 1 per customer.

6. Sachets will be provided free of charge to all Advisors that sell over a certain amount in the previous calendar month.

These will be sent automatically at the start of every month to all Advisors that reach the qualification criteria. The qualification criteria and type of sachets may vary from month to month. The sachets will still be available to buy at an increased price of £3.00 per pack.

Questions?

Operational Changes

7. Public Liability remains the same as now

£30 per annum for a full year or £15 for half a year (July to Dec)

Every current Advisor that has taken Weleda Insurance needs to pay £30 by end Jan 2014.Every Advisor that uses their own insurance needs to provide an updated copy each year.

Please address to Charlene Parkes, Weleda UK, Heanor Road, Ilkeston DE7 8DR

8. Starter Kits and Top-up kits remain the same as nowAs documented on inharmonywithyou.co.uk

Questions?

Operational Changes

Better rewards for Hostesses are being put in place to encourage more Wellbeing Event bookings

1. Hostesses will be able to use the full amount and pay the difference

This means that no hostess gift allowance will be lost.

2. An increased list of products will be available as Hostess Gifts

Product ranges that cant be included are: GSL Medicines, Baby and Mummy to be Products, Bath Milks, Deodorants and Toothpastes, accessories and all promotions and offers.

Now included are: Body Washes, Haircare, Juices/Elixirs, Gifts

Questions?

Promotional Changes

3. Hostess orders are non-commissionableAdvisors will not earn commission on the hostess order and neither will the hostess. E.g. The 15% hostess gift commission will not include anything the hostess orders herself.

4. Hostess ExclusivesThese are now free to Hostesses and one is allowed per Event order if the Event order is over £150. Same level as Free postage and Hostess Gifts.

5. Customer Thank You Gifts The Customer thank you gift spend threshold will change from quarter to quarter. Either two available £40 and £60 spend or just one at £45 or £50 spend depending on the month and general spending levels. Only one customer Thank You gift allowed per customer. However if someone spends £100 then they are eligible for the £40 gift and the £60 gift.

Promotional Changes

1.More commission steps and easier to achieve

2.Reduced basic commission level to allow free of charge Hostess gifts

3.No changes to Team Supporter/Area Supporter commission

4.Same or improved benefits for all Advisors

5.No hidden costs – e.g. Hostess Gifts

6.Free Hostess Gifts, Hostess Exclusives to encourage more Events

7.Free Brochures, Promotional Leaflets, Samples and Bags for Advisors – worth approx. £15 per month plus colour printer cartridges!!

Commission Changes

Commission Changes

Sales Old scheme % Old scheme earningsHG costs 25% rrp

net earnings old scheme New scheme % New Scheme earnings

£251.00 25% £62.75 £9.41 £53.34 20% £50.00

£501.00 25% £125.00 £18.75 £106.25 22% £110.22

£751.00 25% £187.75 £28.16 £159.59 22% £165.00

£1,001.00 30% £300.30 £37.54 £262.76 27% £270.27

£1,501.00 30% £450.30 £56.29 £394.01 29% £435.29

£2,001.00 35% £700.35 £75.04 £625.31 34% £680.34

£2,501.00 35% £875.35 £93.79 £781.56 34% £850.34

Questions?

Contract Changes 2014

Front page: 4th para: two references relating to ‘Income Potential’ have been changed to ‘Commission Structure’                    7th para: Cancellation of agreement and receive refund for Starter kit changed from 28 days to 7 days. T&C’s: Page 1 (Definitions) Para 6 ‘Commission Structure’ included, Para 12 ‘Hostess Gifts’  re-worded to account for hostess gifts being provided FOC   Page 2: clause 14 (para 4) 2 references to Income Potential changed to Commission Structure             Page 2: clause 15:  Reference to pro-rata cost of Public Liability insurance                         

Contract Changes 2014

T&C’s cont. Page 3:  clause 29: Removal of sentence relating to payments under £50 issued as a credit Page 4:  clause 36: New paragraph to allow Weleda UK right to suspend account if no orders received for 3 months 2 Copies of the contract will be posted to you after 12th Dec and you have until 31st January to sign and send back to Charlene Parkes, Weleda UK, Heanor Road, Ilkeston, Derbyshire DE7 8DR                          

Things to look forward to……

Winter Sale – starting 23rd Dec until 20th Jan

New Product Lines – 6 in total plus 2 re-launches and 2 brand new ranges!!

Quarterly Brochures (lots of them) – Winter/Spring 20th January 2014

Advisor Promotions – more at the end!!

Online ordering – Summer 2014 – don’t hold us to it!

Enhanced Communications – Customer e-newsletter, Advisor Communication and Social Media standards e.g. Facebook pages (Wellbeing Advisor (name) (area))

Closer relations with Weleda.co.uk – joined up promotions

In depth Medicine training for Practitioners – development during 2014

Launch!! – and all that means!

Key Dates 2014

12th Dec – Midlands Xmas celebration – Rose and Crown, Ilkeston

15th Dec - Last order date for delivery before Xmas and end of free postage and gift wrapping over £25

23rd Dec – Winter Sale begins until 20th January at 5pm

31st Dec – All outstanding credits paid in end of Dec run

4th Jan - Price increase on Selected Lines

7th Jan – January training at Weleda HQ – After Sales Care & Bookings

9th Jan – January training in Reading/Southampton - After Sales Care & Bookings Plus New Years celebration 10.30am until 2.30pm

Key Dates 2014

8th Jan - January training Skype – After Sales Care & Bookings 730pm 13th Jan - January training Skype - After Sales Care & Bookings 730pm

20th Jan – New Brochure and New Hostess and Customer promotions - end Feb

21st June – Summer Solstice visit to Weleda gardens – please pencil in the whole week. Date for one day visit to be confirmed shortly.

August - Just so Festival !

13th Sept – Wellbeing Advisors Annual conference at Weleda 3rd Dec – Southern Xmas celebration daytime

11th Dec – Midlands Xmas celebration evening

Advisor Actions

Sort number and Account number to karen.mellers@weleda.co.uk by Thu 19th Dec

Setup new email address by 1st Jan 2014 and email karen.mellers@weleda.co.ukto request forwarding to be setup.

Pay for PLI if applicable by 31st Jan 2014

Sign and send back new Contract by 31st Jan 2014

Take part in the e-Customer Newsletter – monthly

Put key dates in diary for 2014

Attend every monthly training sessions to keep up knowledge and skill level. Within 1 hour journey attend face to face.

Questions to karen.mellers@weleda.co.ukAnswers will be posted on inharmonywithyou.co.uk

PLEASE DO NOT USE FACEBOOK

Advisor promotion 2014

Our First Trip!

September 2014

Weleda Naturals Garden in Wetzgau, Germany for 2 days

See Production and tour the Gardens - beautiful

Meet Key people in Weleda and have lots of fun!

Sales count from 23rd December 2013 – T&C’s to be finalised by 23rd.

Questions?

Advisor promotions

1.Simpler operational systems

2.Easier to understand

3.No hidden costs

4.Improved benefits for everyone

5.Sustainable and allows growth (online ordering)

Questions?

Summary

END