2014 alfa conference staffing strategies
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Staffing Strategies for Senior Living Executives
#ALFA2014
Ryan Novaczyk, President & CFO, New Perspective Senior Living Mark Woodka, CEO, OnShift
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Employee Lifecycle
Recruit
Interview
Hire
Onboard & Train
Engage
Retain or Exit
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#ALFA2014
Average turnover for non-certified
resident caregivers in
assisted living
44% Turnover
NCAL
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Recruiting & Hiring Practices
• What are your key practices for recruiting and hiring care givers?
• What are some innovative interviewing & hiring practices?
• What technologies are you using to support recruiting & hiring?
• How do you plan to deal with the shortage of qualified healthcare workers?
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#ALFA2014
90 Days
The first 90 days are critical to long-term employee retention
Cite HR
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The First 90 Days
“That 90 day window is crucial. Get them
hooked in that window and they’ll stay.”
- Senior Living Executive, ALFA Executive Forum, November 2013
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Onboarding & Training Practices
• What are your key practices for onboarding & training care givers?
• How do you onboard and orient new employees?
• What are your keys to successful onboarding? • Do you have a mentor program? • How are peer employees involved in
onboarding & training? • What are some of your greatest onboarding
challenges?
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#ALFA2014
29% Engagement
Only 29% of American
workers are engaged in their jobs
Gallup
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Employee Engagement Strategies
• How are you approaching employee engagement?
• What role do employee surveys play? • What are your expectations for employee
engagement? • What are some practices that work in
engaging key employees? • How are you using technology to engage
employees?
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#ALFA2014
Average retention
rate for all assisted
living employees
71% Retention
NCAL
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Employee Retention Best Practices
• How big of an issue is employee turnover?
• What are the most common reasons employees leave?
• How are you retaining key talent? • What best practices can you share in
improving retention?
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Labor is your largest
operating expense
~60% Operating
Budget
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Staffing & Labor Cost Management
• How are you scheduling and managing your employees?
• Where does technology fit with your staff scheduling and labor management efforts?
• What practices do you have in place to control labor cots?
• What benefits have you experienced through proper, consistent staffing?
• What are your top staffing & labor management priorities for 2014?
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The Role of Technology
“Technology is potentially the single most important
phenomenon that can synergize the other driving forces to assure
value for all concerned.”
- 28th Licensed Nursing Facility Cost Comparison, CliftonLarsonAllen
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For More Information
www.onshift.com
Webinars…. Whitepapers…. Videos… • Employee Engagement Best
Practices • Proactive Staffing in Senior Living • Executive Perspectives: Shockwaves
in Senior Living, & more