2013 - bg1 – leo01-08905 achieving innovative skills and competences in tourism through mobility...

2013 - BG1 – LEO01-08905 Achieving innovative skills and competences in

tourism through mobility

BENEFICIARY ORGANIZATION:Professional High School of Tourism «Pencho Semov» -

Gabrovo

Lifelong Learning ProgrammeLeonardo Da Vinci Sector Programme

Project Mobility

2013 - BG1 – LEO01- 08905 Achieving Innovative Skills and Competences in Tourism Through Mobility


project Mobility

In this project participated 20 students from 12th grades of Professional High School of Tourism – Gabrovo of the subjects in the sphere of tourism - “Organization of Hotel Keeping", “Guiding", «Tourist Animation". In the Mobility took part two teachers with high linguistic and professional training.The project meets the following needs of Professional High School of Tourism students:

- acquiring practical experience about new technologies for preparing dishes in the restaurant kitchen and bar and restaurant servicing;;- organizing catering events for a big number of guests - cocktails, parties, catering service;- working with modern reservation systems – checking in and checking out hotel guests;- practical experience in cleaning, servicing and preparing of a hotel room;- practicing German language in a real situation;- motivating participants for realization in the field of tourism and entrepreneurship in a competitive business situation;- applying good practices of the mobility in vocational training lessons in the gymnasium.


Our partner

WBS Training AG was founded in 1979. Nowadays WBS Training AG is one of the biggest private providers of vocational training and services. The company has offices in 60 cities in Germany, a personnel of 400 full-time workers and 1400 free-lance tutors. WBS Training AG has a quality certificate EN ISO 9001:2000 and provides services in the following spheres: education - 85%, business - training - 10% and European projects - 5%. The European projects activities are targeted mainly to students in initial vocational training, teachers and adults after secondary vocational education.


Project Mobility


Main objectives of the projects: Achieving European rules for checking in and checking

out and guests servicing in the bar, restaurant and hotel;

Providing conditions for personal and professional development of the students, participants in the project, for applying acquired good practices and patterns of behavior in their future professional career.


Project Mobility


Trainees in the sphere of Organization of Hotel Keeping Working with computer reservation systems at the reception, filling in checking-in forms and hotel

cards;

Achieving main rules and standards of hotel keeping – cleaning the hotel room and room service;

Observation of front office organization activities in the hotel; clients servicing by the students with high level of German and English language;

Observation of the system for dealing with clients complaints and strategies of satisfying hard to please clients;


Project Mobility


Trainees in the sphere of Organization of Kitchen

Organizing working process in the kitchen. Steps in the technological process;

Pre-processing of vegetables, dairy and meat products. Fast foods;

Preparing typical German dishes: salads and dressings; main dishes of fish, chicken and pork meat; vegetarian dishes;

Dishes of Bulgarian national cuisine;

Welcoming and saying good bye, introducing a menu, consulting guests when ordering, preparing the bill for the guest;

Organization and servicing at restaurant and bar;

Preparing and decorating a restaurant table;

Achieving European standards of hygiene.


Project Mobility


Trainnes in the sphere of Restaurant Keeping Studying the main devices and utensils for working in the dining room;

Studying a software for clients servicing in the restaurant and bar;

Preparing and servicing of the buffet;

Preparing the dining room for children’s party and catering;

Preparing and servicing during a party;

Acquiring European standards of hygiene.


Project Mobility

Information event for the students of 12th grade about

“Longlife Learning Programme” and Mobility project


Information from the Project team about preliminary studies – pedagogical, linguistic and cultural, for the approved participants


The German language course of study upgraded the students’ knowledge with specific professional terminology, necessary

for the guests servicing in the hotel, restaurant and bar.


Педагогическата подготовка бе проведена в обновените работилници и кабинети по сервиране на гимназията


Travelling with Union Ivkoni

2013 - BG1 – LEO01- 08905

Achieving Innovative Skills and Competences in Tourism Through Mobility

Sleepy Lion Youth Hostel situated in the centre of Leipzig - the students’ accommodation during the placement


Good organization of the working process, calm

atmosphere and satisfaction with the completed tasks


The tutors became friends


It is a challenge to work in the four-star hotel kitchen – therefore except the tutor next to you is also your teacher


The working process - preparing a drink and setting the table


Teacher’s MonitoringWith the hotel manager and the tutors

The monitoring – the principal of the school and the deputy principal – the discussion with the participants on the

placement activities and filling in the survey cards.


The monitoring – meeting with the Project Coordinator from WBS Training AG. Visit to the trainees working place


The monitoring – the meeting with the General Manager of Sachsenpark hotel.


Sharing opinions about the working process – the principal, students and tutors together.


The cultural programme – Leipzig: The Zoo, Thomas Kirche Church, the monument Völkerschlachtdenkmal


The cultural programme – Leipzig, Coffe Baum Museum


Easter in Leipzigand Auerbachskeller


The cultural programme – Dresden: museum Zwinger, Grünes Gewölbe

With a tour guide and listening to a simultaneous lecture in German


Giving the certificates – the participants were given Europass certificates, WBS TRAINING AG certificates, references by the hotel managers and

Professional High School of Tourism –Gabrovo certificates for the pedagogical, linguistic and cultural studies


Good practices

Work organization - strict planning of tasks and clear determination of responsibilities Teamwork - teamwork in a multicultural environment, sharing responsibilities with team members under the guidance of the mentor Delegation of responsibilities to the students by the mentors Individual daily report and analysis of the tasks implementationMastering the cooking of dishes typical for German cuisine Applying German hygiene standards in the kitchen, restaurant and hotel Acquiring European standards of customer service in the bar, restaurant and hotel Setting and decorating a table


Lifelong Learning ProgrammeLeonardo Da Vinci Sector

ProgrammeProject Mobility


The project results:

Achieved European practices for serving guests in the hotel, restaurant and bar;

Acquired practical skills for working in a multicultural environment;

Improved language skills for communication with guests, understanding instructions for the implementation of specific tasks given by the direct mentor and employer;

Acquired lexical models for understanding and analyzing the individual progress shared by the experts of the host country;

Knowledge about the culture and traditions of the host country through the course study in Bulgaria and cultural program in Germany;

Sharing the acquired knowledge and skills in order to multiply the results of mobility in vocational training in Professional High School of Tourism “Pencho Semov” – Gabrovo.


Project Mobility

The project gave students the chance of achieving and applying in the future

European standards in the sphere of tourism

2013 - BG1 – LEO01-08905 Achieving innovative skills and competences in

tourism through mobility

BENEFICIARY ORGANIZATION:Professional High School of Tourism «Pencho Semov» -

Gabrovo


Project Mobility

2013 - bg1 – leo01-08905 achieving innovative skills and competences in tourism through mobility...

Documents

professional training

sphere of tourism

organization of hotel

field of tourism

hotel room

mobility trainees

innovative skills

business training