2012 ukdc shared services value prop growth day newbury

© 2011 IBM Corporation1

Shared Services

DBA Infrastructure (ICDS)

Maximo

Lotus AMS

Security (IAM)

SAP

Rational Tools

ORACLE


Shared ServicesLotus AMS


Lotus Application Management Services

Capabilities

• Lotus Subject Matter Experts with Lotus certification in Notes/Domino development and administration

• Project Management • Planning and Resourcing

Visit our website: http://d06ad17d.portsmouth.uk.ibm.com/Projects/Leeds/Team/w3pt.nsf/

Value Proposition

• Use of industry best-practice in project and service management techniques and tools.

• Re-use of existing intellectual capital including “master index”, “Complaints and compliments” and our “Information Management Knowledge Database”

• The Lotus Notes security model is sophisticated and allows for the introduction of advanced security features into any application.

Technologies

• Lotus Domino Designer• Lotus Notes including:

• rich collaborative applications: • customer relationship management, • help desk• supply chain

• Integration with products such as a customers legacy systems, Websphere Portal Server, Relational databases

Specialising in the design, build and support of web based applications

Lotus Application Design, Development, Test and ImplementationResponsibility for the full application development life cycle for Notes applications: Requirements gathering and analysis, Application design, Build, Test and Implementation

Fully managed service including maintenance and enhancements Full ownership and end to end management of Notes services. Ranging from smaller implementations through to full suites of Lotus business critical applications. Each support service can be tailored to meet your particular requirements.

ConsultancyWith access to a portfolio of solutions, IBM Lotus Applications Management Services are able to demonstrate how the Lotus Notes infrastructure can be exploited beyond email features in order to maximise business benefit.

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A Centre of Excellence for Lotus application design and support services


Shared Services

DBA Infrastructure(ICDS)

Maximo

Lotus AMS

Security(IAM)

SAP

Rational Tools

ORACLE


Shared ServicesDBA


Database Administration


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Capabilities• Database Subject Matter Experts• Planning and resource activities• Sizing estimates for database activities• Database consultancy

Value Proposition

• Assets - Scripts for database maintenance processes and software upgrades - low risk and cost effective

• Security cleared professionals available• Existing relationships with software group

to resolve any product related database issues

• Links with United States DBA Service Centre providing access to global resource

Technologies

• DB2 suite• Oracle• HADR – high availability disaster recovery• Windows, Linux, AIX, iSeries

Fully managed database environmentsOur Database shared service team are able to fully manage project database environments across all operating system and technologies. They can provide 24/7 support for both logical and physical database services for development, test and production environments:

• Proactive monitoring• Capacity planning• Tuning and Performance• Disaster recovery, backups and restores

Project enhancements – development and implementationThe team can provide database design enhancements inline with new project releases and change request implementations.

Proven subject matter expertise in database management


Shared Services


Maximo

Lotus AMS

Security(IAM)

SAP

Rational Tools

ORACLE


Shared ServicesSecurity (IAM)


Identity and Access Management (IAM) - Security


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Fully managed support and pro-active monitoring of security systemsOur team offers a fully managed service for complex security identity and access management tools. They provide a wide range of services, responding to the needs of the specific environment and the tools (such as SAP) that they need to integrate with.Using our shared service can also provide significant savings in relation to support of these tools. The IAM shared services work seamlessly with the our consulting Security Practice and offer monitoring and out of hours support for client systems.

Customisation, tailoring and upgrading of security systemsIn addition to supporting existing implementations of security tools, the IAM team are also highly skilled in providing upgrades and enhancements as the project environment changes.

Providing premium security skills and expertise

Technologies

• Tivoli Identity Manager• Tivoli Federated Identity Mnager• Tivoli Access Manager (TAM)• TAM Enterprise single sign-on• Privacy Identity Manager• Oracle Identify Manager• Oracle Access Manager• IBM LDAP• IBM Directory Integrator (IDI)• IBM Privileged Identity Manager

Capabilities

• Deep subject matter expertise in security products

• Additional breadth of skills into areas such as operating systems and SAP to allow problem determination and solution development.

• Sales consultancy – defining solutions• Resource management & planning

activities

Value Proposition

• “E-security health check asset” – ensuring your project has identity and access management solutions in place

• MOD Security cleared professionals

• Accredited secure environment available at Greenock in the UK


Shared Services


Maximo

Lotus AMS

Security(IAM)

SAP

Rational Tools

ORACLE


Shared ServicesRational Tools


Rational Tools Services


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Capabilities

• Deep subject matter expertise in..- Process / Portfolio management- Change and release management- Requirements management- Quality management- Configuration management

• Planning, architecture and implementation skills.

• Technical consultancy and education• Hosting and licence ordering

Value Proposition

• Accelerated start-up through the use of an established Rational tools cloud environment

• Leverage of AMS defined Rational templates providing adherence to IBM management systems and processes

Visit our wiki : https://w3.webahead.ibm.com/w3ki/display/UKRTS/RTS+Home

Technologies

• Rational Team Concert (RTC)• Rational Clearcase• Rational Clearquest• Rational Quality Manager• Rational Portfolio Manager• Rational Test Tools• Rational Requirements Composer

Managed hosting of tools on our cloud environmentOur full end to end managed shared environment saves significant costs to a project implementing Rational tools and allows for rapid deployment. Our solution provides built-in support for IBM’s Management Systems / processes using pre-configured standard solutions and best practice implementations. Our ongoing support allows you to focus on your project delivery rather than process / tool details.

Bespoke solutions / dedicated hosting When a dedicated environment is more appropriate for a project, the Rational team can consult, plan, execute and support tool implementation activities. Bespoke template solutions can also be developed to meet your client needs. We’ll also assist with the license ordering process, reducing lead-time and helping you benefit from GBS cost savings.

Configuration Management (CM)Configuration management experts who can refine or define your CM plans / processes and implement the appropriate build management software.

Specialising in consulting, hosting, support and deployment of Rational Tools

IBM Internal offering


Shared Services


Maximo

Lotus AMS

Security(IAM)

SAP

Rational Tools

ORACLE


Shared ServicesInfrastructure(ICDS)



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Infrastructure Consultancy and Delivery Services (ICDS)

Capabilities

• Infrastructure Technical expertise• Infrastructure Consultancy• Planning, architecture and

implementation skills.• Shared Dev/Test Infrastructure• Cloud• Project Management, Resource

management and planning• License pooling and ordering• Connectivity to Clients

Value Proposition

• Reusable build assets and installation scripting• Accelerated start-up through the use of cloud or

virtualised environments• Cloud and Shared infrastructure provides cost

reduction and rapid deployment. • Cloud CoE in GBS• Partnered with global Development Support

Team who provide strategic development, test and tools services to accounts utilising global resources.

• Worldwide hosting locations available• Reduce license costs thought license pooling

and sharing• Security cleared professionals available

Visit our website :http://icds.uk.ibm.com/home

Technologies

• All key hardware and operating systems including Linux, Windows, AIX, Series X and P

• Installation and support of a wide variety of products including… Websphere MQ, Websphere Application Server, Websphere Portal, Message Broker, DB2, Oracle, Microsoft SQL server, Domino, IBM Http server, Tivoli Directory Server /LDAP, Cognos, Centreon.

Infrastructure - fully managed service in a traditional or cloud environmentICDS, partnered with the global IBM DST (Development Support Team), provide infrastructure and support services for both IBM internal and commercial clients. Our flexible and dynamic hosting, Traditional and Cloud, provide an accelerated start-up for development, test and production environments dependent upon project needs. Pro-active monitoring and support of systems includes:

• OS Support and Security Compliance • Environment and data - backup /& restore• Backup management for environments and data

Sales support environmentsThe ICDS team are also able to provide environments which can support sales activities and customer demonstrations.

Specialising in infrastructure, connectivity and support


Shared Services


Maximo

Lotus AMS

Security(IAM)

SAP

Rational Tools

ORACLE


Shared ServicesSAP & ORACLE


SAP and Oracle

SAP scope

Functional – FICO, SD, MM, HR, BI & EP

Technical - ABAP, Basis, Security

Level 2/3 support plus liaison with Level 4 SAP Software support

System checks; patch update advice and System Performance Assessment

Optional services

Minor enhancements

Out of hours support (severity1 Basis)

ORACLE scope

eBS, Siebel & PeopleSoft support

Client can select 2/3/5 functional areas

L2/3 functional technical & DBA services

Includes daily checks, monitoring, patch update advice

UK and GD delivery models

Optional services

Minor enhancements (UK model)

Out of hours support (severity 1)

NewOfferings

Proposition Overview

Pre-approved support offering for clients with low ticket volumes

Part head solution – 36 month contractFlexible tiers (bronze, silver, gold) with thin

layer of UK managementStandard SLOs, reporting, tools

SAP and Oracle shared services are now launched

Operational Approach

L1 GTS help desk (Maximo) Support hours 8.30-5.30 Mon –FriStandard reporting and Rational toolsUK DC service management and governance


Shared Services


Maximo

Lotus AMS

Security(IAM)

SAP

Rational Tools

ORACLE


Shared ServicesMaximo

Launching Q4 2012


Useful contacts

Alison Bird - UK Delivery Centre Leaderemail: [email protected]

Gary Linley - Shared Services Leaderemail: [email protected]

Carl Palay - Lotus Applicationsemail: [email protected]

For SAP, Oracle and Maximo Express enquiries please contact Alison Bird or Gary Linley

James Cooke – Database Administrationemail: [email protected]

Gordon McGhee – Identity and Access Managementemail: [email protected]

James Wright – Rational Tools Services email: [email protected]

Jerry Kennington – Infrastructure, Consultancy and Delivery Services email: [email protected]

2012 ukdc shared services value prop growth day newbury

Documents

support services

ibm corporation

physical database services

database design enhancements

support security skills

management of notes

database shared service

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