2012 staffing survey
TRANSCRIPT
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ILTAs2012IT Staffing
SurveyFEBRUARY 2013
http://www.iltanet.org/ -
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2012 Staffing Survey 35:1 fnLDP
About ILTA
Providing technology solutions to law firms and law departments gets more complex every day. Connecting with your peers to exchange
ideas with those who have been there, done that has never been more valuable. For over three decades, the International Legal
Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal
departments. ILTA members come from firms and law departments of all sizes and all areas of practice, all sharing a common need to
have access to the latest information about products and support services that impact the legal profession.
General Information
Disclaimer
This report is designed for use as a general guide and is not
intended to serve as a recommendation or to replace the
advice of experienced professionals. If expert assistance is
desired, the services of a competent professional should
be sought. Neither ILTA nor any author or contributor shall
have liability for any persons reliance on the content of or
any errors or omissions in this publication.
Copyright Notice
Copyright ILTA 2013. All rights reserved. Published in the
United States of America. No part of this report may be
reproduced in any manner or medium whatsoever without
the prior written permission of ILTA. Published by ILTA.
c/o Editor
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Demographics IT Staffing Ratios Law DepartmentProfiles
FunctionalResponsibilities
SuccessfulRecruitment
Practices
Aggregate SurveyResults
Responses by FirmSize
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Demographics
ILTAS IT STAFFING SURVEY
The responses for our 2012 IT staffing survey were gathered in late 2012. The basic format of the survey is similar to that of prior
years, although we continue to strive to simplify our respondents work to describe staffing levels in various categories of functional
responsibilities, as well as to improve our ability to report the results effectively.
This year, we made some improvements to the survey analysis we hope you will find helpful. We included some comparisons between
AmLaw 200 firms and all other responding firms. We have shown where personnel with technical responsibilities are members of
departments other than IT. We also sought data to help answer the age-old question of the appropriate ratio of IT staff to end users and
related contributing factors more about the surprising results of that analysis below.
THANKS TO OUR RESPONDENTS!
We received responses from 326 law firms this year, up from 293 in 2011 and 212 in 2010.
We know surveys take valuable time, and responding to this one is particularly complex. We are grateful for our respondents generosity in
providing information to help their peers understand legal IT staffing trends. Thank you!
Firm Size Number of Users2012 Rate of
Responses
2011 Rate of
Response
2010 Rate of
Response
Small 150 or Less 45.1% 46.1% 47.6%
Medium 151-250 18.1% 17.1% 16.5%
Large 251-500 13.2% 21.5% 20.3%
Very Large 501 or More 23.6% 15.4% 14.2%
* 2012: Included 331 usable
responses from the survey, five firms
provided number of lawyers but
incorrectly included 0 for other
counts, therefore not included in
law firm size
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Demographics
OVERALL TRENDS
We took note of the buzz around our LegalSECTMinitiative and
the high priority law firms are giving to security. For the first time,
we included a question about staffing for security job duties. In
future years, we will be able to see trends in how law firms staff
for security.
Economic conditions remain a concern, with more than one-
third of respondents predicting the effects of the downturn will
continue through the current year.
However, other responses indicate things may be looking up. We
see a small increase in firms that consider themselves Comfortably
staffed (have some wiggle room). More firms consider themselves
Adequately staffed ( just getting by) than last year, while fewer are
Inadequately staffed (doing more with less).
There was a significant uptick 11%, up from a whopping 0
of firms responding that the number of IT staff increased in 2012,
returning to 2007 (pre-recession) levels. As the economic recoverycontinues, we note that fewer firms are reporting staff decreases.
We leave it to you to draw your own conclusions as you scrutinize
the data presented in the following pages, but perhaps we have
grounds for being cautiously optimistic while continuing to make
sure our belts are tight and we are operating efficiently.
37.2%
26.5%
18.2%
18.2%
0% 10% 20% 30% 40%
I believe the effects of the downturn will
continue through the coming year
I believe economic conditions have
changed permanently
I believe we have already returned to
pre-2008 conditions
I am optimistic that we will return to
pre-2008 conditions
2012
58%
26%
17%
48%
38%
14%
43%
43%
13%
0% 20% 40% 60%
Adequately staffed (just
getting by)
Inadequately staffed (doing
more with less)
Comfortably staffed (have
some wiggle room)
2012
2011
2010
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Demographics
With all the talk of alternative fee arrangements over thepast few years, we were somewhat surprised by the response to
the question (asked for the first time this year) Have you changed
your firms or your IT Departments staffing structure or skill set as a
result of client demand for alternative fee arrangements?
WHAT ABOUT THOSE RATIOS?
The following chart shows analysis overall and by firm size of
average ratios of users to IT staff for the past three years. As you
can see, there is not a large variation by firm size or over time.
We know this benchmark is controversial; many hold that
it is an invalid basis for decisions about staffing levels because
of the significant differences in complexity of firms technology
environments.
This year, we sought a way to better inform our members
about the effects of complexity on staffing levels by including
this question: While ILTA members always have a strong
interest in the ratio of IT personnel to total number of lawyers
or firm members, that ratio is often considered too simple of
a measurement as a basis for staffing decisions, because the
complexity of the technology environment has an important
influence on staffing requirements. We have asked you several
questions about your environment. In the following chart,
please indicate your opinion of how much each factor increases
complexity of the technology environment, with 1 being the
lowest and 5 being the highest. The factors listed as contributing
to the complexity of the technology environment were as follows:
11%
9%
5%
0%
12%
21%0% 20% 40%
Stayed the same
Increased, returning to 2007 levels
Decreased
Increased, but not to 2007 levels
1.2%
3.7%
5.2%
89.9%
0% 20% 40% 60% 80% 100%
Yes, we have added staffin IT to
support these efforts
Yes, we have provided IT staffwith
the skills to support these efforts
Yes, we have added firm (but not IT)
staffto support these efforts
No, we have not changed staffing to
support these efforts
2012
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Multiple offices
International offices
Frequent use of contract attorneys
Tech facilities centralized in main office
Tech facilities centralized in branch office
Tech facilities centralized in off-site data center
Tech facilities distributed among multiple offices
IT adoption profile of firm is leading edge
IT adoption profile of firm is main stream
IT adoption profile of firm is conservative
IT adoption profile of firm is rarely if ever
IT adoption profile of firm is only when firm is doing very well
IT professionals work only in main office
IT professionals work in branch offices
Offices with no IT staff
IT Department provides support for end users home computing needs
IT Department staff provide support after-hours and on weekends
IT Department does not have administrative support
IT Department supports consumer technologies
IT Department uses consultants
Other Please describe
Demographics
2012 2011 2010
Average Ratio Users to IT Staff
(overall)35.3 36.4 35.1
Average IT Staff (overall) 16.0 15.0 10.6
Average Total Users (overall) 425.5 360.5 289.7
Average Ratio Users to IT Staff (small
firms)36.6 37.5 37.2
Average IT Staff (small firms) 2.5 2.5 2.5
Average Total Users (small firms) 73.1 77.4 75.5
Average Ratio Users to IT Staff
(medium firms)38.6 38.0 39.0
Average IT Staff (medium firms) 6.0 6.1 6.2
Average Total Users (medium firms) 198.3 201.8 209.6
Average Ratio Users to IT Staff (large
firms)33.0 37.2 33.2
Average IT Staff (large firms) 11.0 13.3 11.0
Average Total Users (large firms) 330.0 344.1 331.9
Average Ratio Users to IT Staff (very
large firms)31.6 30.4 26.1
Average IT Staff (very large firms) 52.0 64.6 43.0
Average Total Users (very large firms) 1330.0 1408.9 1044.0
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Demographics
In our analysis, we calculated a score for each complexity factor.
Each firms response to the listed factors was recorded on a
4-point scale:
Critically complex: 3
Very complex: 2
Somewhat complex: 1
No difference: 0
Not applicable: Removed from analysis
We then calculated averages for each category by firm size. The
top five ranked factors for contributing to the complexity of the
technology environment were the same across all firm sizes. While
different sizes of firms ranked these factors in a different order,
the consensus for the top five was the same.
Many of the responding firms have environments that include
the top five complexity factors, so we therefore attempted an
analysis of the correlation between IT staff ratios and highest
levels of complexity. There was no evidence of a correlation.
This outcome surprised us, and we stirred the pot a bit on
the e-groups to get your comments. We posted these results,
suggesting (with tongue somewhat in cheek) the only conclusion
to be drawn is that an across-the-board standard ratio is a valid
measure upon which to base IT staffing decisions. We invited
readers to disagree and discuss. While we still cannot explain
why the survey results show such similarity in ratios across the
1.22
1.26
1.41
1.73
2.12
1.23
1.24
1.29
1.81
2.17
1.52
1.56
1.62
1.73
1.96
1.46
1.48
1.51
1.90
2.00
0.00 0.50 1.00 1.50 2.00 2.50
Tech facilities distributed among multiple
offices
IT Department supports consumertechnologies
Multiple offices
International offices
IT adoption profile of firm is leading edge
Very Large
Large
Medium
Small
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Demographics
consider when we compare our firms. If ILTA reported that firms of
the size of mine had a total headcount to IT ratio of 200:1, I might
find that interesting if my number was greater than 200:1 and
possibly use that as an aide to provide greater service to my firm.
I find less value in comparing how many engineers I have to other
peoples numbers as that descriptor covers many different roles
and the apples to apples comparison quickly evaporates.
Finally, the Systems Manager at a small firm said:
I am currently at a 65:1 ratio. I think the main contributing factors
which help maintain that ratio are the following: (1) We moved
to virtual desktops, which reduced system maintenance and
administration; (2) we use an outside consultant for guidance and
special projects; and (3) we have only one office location.
The Dream Team Delivers!
Ive said it before, Ill say it again ... surveys of this scope and complexity
are challenging; it truly takes a village to work through the many
details from ideation of concepts to final publication. Our staffing survey
dream team, a great group of volunteers and ILTA staff, are to be
applauded for their efforts. Is that a standing ovation I hear?
Team lead, Shirley Crow, Chief Information Officer at Farella Braun
+ Martel LLP, has led this team for several years; and I commend her
continued dedication, her keen eye and her focus on achieving the
teams mission and vision to deliver data analysis to support IT staffing
decisions. Teammates included Sandy Mikitaof Eckert Seamans Cherin
& Mellott, LLC, Catherine Monteof Fox Rothschild LLP and ILTA
staffer Deb Himsel. As a team, these good folks reviewed, dissected,
assembled, re-dissected, reassembled, honed and polished the
questionnaire; and each was instrumental in reviewing our final product
that youre enjoying. A small team of ILTA staffers provided the final
wind beneath the wings of this herculean effort. Its been my pleasure
to assist this stellar team in providing information that we hope informs
and supports your staffing models.
Randi Mayes
Executive Director
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CIOs Directors Senior ManagersApplication, Web, Database, SharePoint Developers
Infrastructure Administrators and Engineers Support and Training
Litigation / Practice Support and Knowledge Management
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A few of our law department members were kind enough to
share information about their staffing models:
Profle 1
I am part of what we call the Discovery
Management Organization, which is within the
legal department. It includes legal support staff,
project managers and operational staff. There
are 30 of us in the group, and we support 10
litigation attorneys. Beyond that, each practice
area has a support team specific to their needs.
Our IT security team performs forensic
collections. There are 5-6 people on the team,
and theyre part of the information security
and risk management department. Our IT
legal team is in charge of software upgrades,
databases, etc. We identify a need and together
we determine which solution to use or to build a
solution internally.
Law DepartmentStaffing Profiles
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Law Department StangProfle 2
Our litigation support team is placed within the legal department.
Its both legal and technical. My team is made up of one paralegaland two IT people, and we can bring in consultants to work with
us on an ad hocor temporary basis to solve short-term spikes in
resource requirements. We can also have paralegals and attorneys
come from firms seconded here when theres a lot of work that
needs to be done. These are firms weve worked with for many
years, so they understand our business. When theyre onsite,
theyre treated as any other associate would be. We try to budget
for these projects ahead of time.
We support 25+ attorneys in transactional and litigation. We
support transactional attorneys on document comparison, contract
templates, matter management and anything else they need.
There are five full-time IS people who support us, and my legal team
supports all of our North American offices and some affiliates. The
IS team is responsible for maintaining the litigation management
system, our matter management system, and they assist with
preservation of data (e.g., email, email archives) and collections. Our
relationship with our IS department is very important to us.
Most of our new hires have a legal background and come from
within our company. Any external job listings are posted on our
recruiting website, where theres a process for the company to post
all open positions.
Initially, it was the IS security group that provided technical
assistance for e-discovery-related activities. The legal and IS
departments performed an evaluation of the processes, and
together realized we needed dedicated IS professionals who
were focused on the latest e-discovery trends; who understood
the business needs of a legal department; and who understood
our strategy and tactics in order to protect the company and
provide great customer service when workloads are high.
Management agreed to create a dedicated IS team to support the
legal department on all technical issues, including systems and
e-discovery. Having a dedicated IS team has made a significant
positive impact.
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Law Department StangProfle 3
Our 82-person law department includes the following support
professionals:
One manager of administration, legal technology and records
management
Two technical support personnel (functions split between them
hardware support, software support, litigation support,
helpdesk functions and training)
One records management specialist
Two file room clerks
One accounts payable clerk
One librarian
10 paralegals
Nine administrative assistants (secretaries)
Our hiring process follows that of the corporation. When a position
needs to be filled, a job is posted both on the corporate intranet
and company internet websites. All jobs are posted on either
careerbuilder.com or monster.com in addition to our company
website. If any internal candidates are qualified and are available
for release from their current department, they are considered
along with any external candidates we wish to interview. If the
job requires legal-specific experience and viable candidates are
not found within a reasonable time period, we request our HR
department post positions with legal-specific sources.
Our litigation support team is housed within the law department
and comprises one technical specialist and four paralegals. All thesepersonnel retain other responsibilities in the department in addition
to actual litigation support. Assisting them for specific purposes
are the records management specialist and the manager of legal
technology. The corporate IT department provides assistance to
our litigation support efforts almost daily. The email administrator
handles all preservation and collection requests for email. We also
have a network of individuals assigned at all corporate locations
that have the role of e-discovery coordinator. These people assist
with the preservation of data on the network shares, databases, key
custodian PCs and any other electronic location. At the appropriate
time, they also handle the collection of data to be sent to the law
department.
The law department does not participate in the hiring process of
any IT department personnel.
We generally have not used outside assistance with collections
unless the case warrants. Furthermore, we have not utilized
contract staffing within the law department to provide support
either. Our IT organization does use full-time assigned contractors
in certain positions; however, none are assigned specifically to
supplement support of the law department.
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For the following charts, we listed several areas of functional
responsibility found in typical law firm IT departments and askedrespondents to indicate which titles are filled at their firm in each
applicable chart and provide a rough estimate of the percentage of time
an FTE (full-time equivalent) spends in each category of duty. Some firms
have multiple people who hold the same title and perform the same
duties (for example, multiple Helpdesk Specialists); in such cases, we
asked respondents to list the title once, and indicate a greater than 100%
FTE. We requested inclusion of leased or outsourced employees who
work in the firms office, but not temporary employees of any nature.
We also captured FTEs who sit outside the IT department but perform
duties associated with each functional area. The red columns in the
charts provide those numbers.
In reading the charts, the numbers represent responding firms, not staff
counts. Lets examine the column headings:
Column F is the equivalent of full time employees. Everything to the left
of it represents less than FTEs with decreasing time spent in each column
as you move to the left . Column G simply indicates that more than one
FTE is in the role.
For example, in the first chart on the following page, lets examine the
row labeled Manager.
46 of our Small Firm respondents indicated they had full-time personnel
who performed the role of manager; 3 responding firms had people
devoting more than half of their time to the role; 3 responding firms
had people devoting roughly half of their time to the role; 7 responding
firms had people who devoted less than half their time (but more than
a quarter of their time) to the role; 5 responding firms had people who
devoted less than a quarter of their time to the role; and there were no
firms in the Small Firm category who reported multiple individuals in
the role. Youll also note that the numbers in the red columns represent
people who sit outside of the IT department who are devoting some time
to this role.
Functional Responsibilities
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Manager 5 7 3 3 46 00 2 0 1 0 0
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Enterprise or Departmental Managementof IT (Technology/Systems)
2012 Staffing Survey 35:1 fnLDP
What percent of
management and
supervisory functions
(as described above)
are outsourced to
consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
5.68
4.17
2.84
2.85
Small Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Chief 2 1 1 0 2 0
Director 6 3 4 6 29 0
Assistant Director 0 1 2 0 1 0
Manager 5 7 3 3 46 0
Assistant
(or Junior)Manager
0 0 0 0 3 1
Administrator 2 2 2 2 13 0
Assistant
(or Junior)
Administrator
0 2 0 0 6 0
2
1
0
0
0
3
0
0
2
0
2
0
0
0
1
2
3
0
0
0
0
0
1
0
1
0
0
0
5
3
1
0
0
1
0
0
0
0
0
0
0
0
Medium Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Chief 0 0 0 0 0 0
Director 0 0 0 0 0 0
Assistant Director 0 0 0 0 0 0
Manager 0 0 0 0 0 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 0 0 0 0 0 0
Assistant
(or Junior)
Administrator
0 0 0 0 0 0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
3
1
0
0
0
0
0
Very Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Chief 0 0 0 4 39 1
Director 1 1 2 2 31 8
Assistant Director 0 0 0 2 4 1
Manager 0 0 4 1 18 17
Assistant
(or Junior)
Manager
0 0 0 1 2 1
Administrator 0 1 1 0 15 5
Assistant
(or Junior)
Administrator
1 0 1 0 7 2
0
2
0
2
0
0
0
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
1
0
0
0
0
0
1
1
0
1
0
0
0
Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Chief 0 0 0 2 10 0
Director 0 0 0 3 24 0
Assistant Director 0 0 0 0 0 0
Manager 0 1 1 0 9 2
Assistant
(or Junior)Manager 0 0 0 0 1 0
Administrator 0 0 0 0 0 2
Assistant
(or Junior)
Administrator
0 0 1 0 0 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
0
1
1
0
1
0
0
0
0
2
0
0
0
0
0
0
0
0
0
0
1
0
Includes head of IT, functional managers and supervisors, branch office IT managers, project managers, etc., where the scope of responsibility
involves systems/technologies. Title should specifically reference IT (technology, IS or systems). The primary duties of the position involve the
leadership and/or supervision of others; the position has responsibility for successful outcomes within the scope of the position.
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Network Services
What percent of
networking services
(as described above)
are outsourced to
consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
19.6
4.87
11.5
7.9
Small Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 8 4 4 2 20 0
Assistant Director 0 0 0 0 2 0
Manager 10 4 5 6 32 0
Assistant
(or Junior)
Manager
1 0 1 0 3 1
Administrator 3 4 1 3 14 0
Assistant
(or Junior)
Administrator
2 0 0 0 4 0
Coordinator 1 0 0 0 2 0
Supervisor 1 0 0 0 3 0
Architect 1 0 0 0 2 0
Engineer 5 0 3 2 4 0
Technician 13 3 2 0 4 1
Specialist 3 1 1 0 3 0
1
0
1
0
1
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 2 1 1 2 3 0
Assistant Director 0 0 0 0 0 0
Manager 0 2 3 1 9 0
Assistant
(or Junior)
Manager
0 0 1 0 0 0
Administrator 0 1 1 2 5 3
Assistant
(or Junior)
Administrator
1 0 1 1 0 0
Coordinator 0 0 0 0 1 0
Supervisor 0 0 0 0 2 1
Architect 0 0 0 0 2 0
Engineer 0 2 1 0 9 6
Technician 1 2 2 0 3 1
Specialist 0 0 0 1 1 1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Very Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 4 1 4 3 6 0
Assistant Director 1 0 1 0 2 0
Manager 1 0 1 2 31 8
Assistant
(or Junior)
Manager
0 0 0 1 5 0
Administrator 1 0 0 2 8 11
Assistant
(or Junior)
Administrator
2 0 1 0 3 2
Coordinator 2 0 0 0 2 1
Supervisor 1 0 0 0 5 2
Architect 1 0 0 0 7 3
Engineer 1 1 1 1 10 26
Technician 2 0 1 0 8 12
Specialist 0 1 1 0 3 7
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Medium Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 4 0 3 0 6 0
Assistant Director 0 0 0 0 0 0
Manager 3 1 3 3 7 0
Assistant
(or Junior)
Manager
1 0 0 0 0 0
Administrator 1 0 5 1 12 2
Assistant
(or Junior)
Administrator
2 0 1 0 0 0
Coordinator 0 0 0 0 0 0
Supervisor 0 0 0 0 2 0
Architect 0 1 0 0 0 0
Engineer 0 1 3 2 5 0
Technician 1 2 1 0 1 2
Specialist 0 0 0 0 3 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Includes any position where the primary duties relate to developing or supporting infrastructure technologies. Positions that fall into this category
would include responsibilities in the following areas: network administration, servers, LANs, WANs, data center, equipment maintenance, remote access,
disaster recovery, email system administration and security. (This does NOT include application development or telecom/audio-visual services).
-
8/12/2019 2012 Staffing Survey
19/60
2012 Staffing Survey 35:1 fnLDP
Security
Small Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 9 2 2 2 21 0
Officer 0 0 0 0 1 0
Senior Manager 1 0 1 1 2 0
Manager 12 4 5 3 30 0
Administrator 7 2 1 1 9 1
Architect 1 0 0 0 2 0
Engineer 7 1 2 0 4 0
Analyst 1 1 0 0 1 0
Specialist 2 1 0 0 3 0
1
0
1
2
1
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 5 2 2 0 2 0
Officer 0 0 0 0 0 0
Senior Manager 0 0 0 0 0 0
Manager 4 2 4 2 3 0
Administrator 2 1 1 0 0 1
Architect 0 0 0 0 0 0
Engineer 4 3 1 1 1 1
Analyst 2 0 1 0 0 0
Specialist 1 1 0 0 0 0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Medium Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 4 3 2 1 4 0
Officer 2 0 0 0 2 0
Senior Manager 0 1 0 0 0 0
Manager 7 1 0 2 4 0
Administrator 4 2 1 0 5 1
Architect 0 0 0 0 0 0
Engineer 3 1 1 1 4 0
Analyst 1 2 1 0 1 0
Specialist 0 0 0 0 1 0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Very Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 6 5 1 0 3 0
Officer 0 0 0 0 2 1
Senior Manager 1 2 0 1 4 0
Manager 5 3 4 1 8 1
Administrator 3 0 1 0 3 1
Architect 0 0 1 0 0 0
Engineer 4 3 2 1 7 4
Analyst 1 0 1 0 2 1
Specialist 1 1 1 0 2 1
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
1
0
1
1
0
0
0
0
0
0
0
0
0
0
What percent of
security functions
(as described above)
are outsourced to
consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
20.4
19
13.3
16.7
Includes any position where the primary duties specifically relate to security strategies, development, deployment and oversight. The term security
might apply to network and cyber security, physical security, or work with regulatory/compliance agencies.
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8/12/2019 2012 Staffing Survey
20/60
2012 Staffing Survey 35:1 fnLDP
Helpdesk and Desktop Support
Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 3 2 0 0 1 0
Assistant Director 0 0 0 0 0 0
Manager 5 2 2 0 10 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 2 1 0 1 0 2
Assistant
(or Junior)
Administrator
0 2 0 0 0 0
Coordinator 1 0 0 0 1 1
Supervisor 0 0 2 2 3 0
Technician 2 0 1 2 5 13
Specialist 1 0 3 1 3 10
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Medium Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 6 2 0 0 1 0
Assistant Director 0 0 0 0 0 0
Manager 7 1 0 0 6 0
Assistant
(or Junior)Manager
0 0 0 0 0 0
Administrator 2 7 0 1 1 1
Assistant
(or Junior)
Administrator
0 0 0 2 0 0
Coordinator 0 1 2 2 2 0
Supervisor 0 0 0 0 1 0
Technician 0 1 2 6 11 9
Specialist 2 2 1 2 10 5
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Very Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 4 1 0 0 5 0
Assistant Director 1 0 2 0 1 0
Manager 1 2 5 2 27 8
Assistant
(or Junior)Manager
0 0 1 0 4 1
Administrator 3 0 0 0 2 0
Assistant
(or Junior)
Administrator
1 0 0 0 1 0
Coordinator 0 0 0 0 3 4
Supervisor 1 2 1 1 9 10
Technician 0 0 3 2 4 33
Specialist 0 1 1 0 10 24
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
Small Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 19 3 3 0 14 0
Assistant Director 0 0 0 0 1 0
Manager 13 8 4 2 26 0
Assistant
(or Junior)
Manager
0 0 0 0 3 1
Administrator 4 8 0 1 10 0
Assistant
(or Junior)
Administrator
0 0 1 2 4 0
Coordinator 3 2 0 1 3 0
Supervisor 2 0 0 0 2 0
Technician 3 5 5 11 14 6
Specialist 2 4 2 6 5 1
1
0
0
0
1
1
0
0
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
1
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Excluding third party
coverage for week
nights and weekend
days/nights, what
percent of helpdesk
and desktop support
duties (as described
above) are outsourced
to consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
8.19
4.71
7.19
12.23
Includes any title specifically related to helpdesk and desktop/hardware support, which can include support of applications on PCs; support for the
use of laptops, handheld devices, printers, scanners, multifunction devices (including break/fix); and home support.
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8/12/2019 2012 Staffing Survey
21/60
2012 Staffing Survey 35:1 fnLDP
End User Technology Training
Large Firm
1%-20%#of responses
21%-40%#of responses
41%-60%#of responses
61%-80%#of responses
81%-100%#of responses
Over 100%#of responses
Director 2 0 0 0 1 0
Assistant Director 0 0 0 0 0 0
Manager 1 1 0 0 3 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 0 0 0 0 0 0
Assistant
(or Junior)
Administrator
1 0 0 0 0 0
Coordinator 1 0 0 0 3 0
Supervisor 3 0 0 0 2 0
Trainer 1 0 3 3 18 1
Technician 5 0 1 0 1 0
Specialist 2 0 0 1 0 0
Courseware/
e-Learning
Developer
1 0 1 0 0 0
Writer/Editor 1 0 1 0 0 0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Small Firm
1%-20%#of responses
21%-40%#of responses
41%-60%#of responses
61%-80%#of responses
81%-100%#of responses
Over 100%#of responses
Director 12 3 3 0 9 0
Assistant Director 0 0 0 0 1 0
Manager 11 6 2 3 21 0
Assistant
(or Junior)
Manager
0 0 1 0 2 1
Administrator 5 0 1 1 3 0
Assistant
(or Junior)
Administrator
0 0 1 0 4 0
Coordinator 1 2 1 1 2 0
Supervisor 0 0 0 0 1 0
Trainer 3 1 3 7 8 0
Technician 6 2 1 2 5 1
Specialist 3 0 1 2 2 0
Courseware/
e-Learning
Developer
0 0 0 1 2 0
Writer/Editor 1 0 0 0 1 0
0
0
1
0
0
0
0
0
1
0
1
0
1
2
0
0
0
0
1
1
0
1
0
1
0
0
1
0
0
0
1
0
0
0
2
0
0
1
0
0
0
0
0
0
0
0
0
2
0
0
0
0
1
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Very Large Firm
1%-20%#of responses
21%-40%#of responses
41%-60%#of responses
61%-80%#of responses
81%-100%#of responses
Over 100%#of responses
Director 1 2 1 0 2 0
Assistant Director 0 0 0 0 1 0
Manager 1 2 5 0 19 2
Assistant
(or Junior)
Manager
0 0 0 0 1 0
Administrator 0 0 0 0 0 0
Assistant
(or Junior)
Administrator
0 0 0 0 0 0
Coordinator 0 0 0 0 4 0
Supervisor 0 1 0 0 6 0
Trainer 1 0 0 1 17 27
Technician 0 0 1 0 1 0
Specialist 1 0 1 1 4 0
Courseware/
e-Learning
Developer
0 1 2 0 3 0
Writer/Editor 2 0 1 0 3 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
4
0
1
0
0
1
0
2
0
0
0
1
1
4
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
1
0
0
0
0
0
0
0
1
0
0
Medium Firm
1%-20%#of responses
21%-40%#of responses
41%-60%#of responses
61%-80%#of responses
81%-100%#of responses
Over 100%#of responses
Director 4 0 0 0 2 0
Assistant Director 0 0 0 0 0 0
Manager 1 0 1 0 1 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 3 0 0 0 1 0
Assistant
(or Junior)
Administrator
1 0 0 0 0 0
Coordinator 1 0 0 0 2 0
Supervisor 0 0 0 0 0 0
Trainer 0 3 3 6 13 0
Technician 2 1 1 0 1 0
Specialist 2 2 0 0 2 0
Courseware/
e-Learning
Developer
0 1 0 0 0 0
Writer/Editor 0 0 0 0 0 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
What percent of
end user technology
training functions
(as described above)
are outsourced to
consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
19.35
23
11
28.5
Includes any title that references training. The primary duties of the position involve supporting competency management, e-learning, firm
universities, skills assessment and professional leadership development.
-
8/12/2019 2012 Staffing Survey
22/60
2012 Staffing Survey 35:1 fnLDP
Includes any title specifically related to application development and might encompass developers, programmers, reporting/BI specialists and
systems analysts for applications that are not Web-based. (This does NOT include applications used on the Web.)
Application Development
Small Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 3 0 3 0 11 0
Assistant Director 0 0 0 0 1 0
Manager 4 1 5 1 14 0
Assistant
(or Junior)
Manager
2 0 0 0 2 0
Administrator 2 0 2 0 2 0
Assistant
(or Junior)
Administrator
0 0 0 0 1 0
Coordinator 0 1 1 0 1 0
Supervisor 0 0 0 0 1 0
Developer 1 0 2 0 1 0
Programmer 0 1 2 1 1 0
Analyst 1 1 0 1 2 0
Technician 4 0 0 0 2 0
Specialist 4 2 0 0 2 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
1
Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 3 1 0 0 0 0
Assistant Director 0 0 0 0 0 0
Manager 1 1 1 0 4 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 0 0 1 0 1 0
Assistant
(or Junior)
Administrator
1 0 0 0 0 0
Coordinator 0 0 0 0 0 0
Supervisor 0 0 0 0 0 0
Developer 0 2 5 0 1 3
Programmer 1 1 3 0 4 2
Analyst 0 1 1 0 3 0
Technician 2 0 0 0 0 0
Specialist 1 0 1 0 0 0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Medium Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 2 0 2 0 1 1
Assistant Director 1 0 1 0 1 0
Manager 1 1 0 0 2 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 1 0 0 2 1 0
Assistant
(or Junior)
Administrator
1 0 0 0 0 0
Coordinator 0 0 0 0 0 0
Supervisor 0 0 0 0 0 0
Developer 0 0 1 0 3 1
Programmer 1 2 0 0 1 1
Analyst 1 0 0 0 0 0
Technician 1 0 0 0 2 0
Specialist 0 0 1 0 4 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Very Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 3 1 2 0 7 0
Assistant Director 0 0 0 0 2 0
Manager 4 1 3 0 24 4
Assistant
(or Junior)
Manager
0 0 0 0 0 1
Administrator 0 0 0 0 3 2
Assistant
(or Junior)
Administrator
0 0 0 0 0 0
Coordinator 0 0 1 0 1 0
Supervisor 0 0 1 0 6 0
Developer 1 1 2 1 14 16
Programmer 1 0 3 0 6 9
Analyst 0 0 1 0 11 8
Technician 0 0 0 0 1 2
Specialist 1 0 0 0 2 4
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
1
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
What percent
of application
development functions
(as described above)
are outsourced to
consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
33.33
48.46
21.7
22.86
-
8/12/2019 2012 Staffing Survey
23/60
2012 Staffing Survey 35:1 fnLDP
Includes any title that relates to the administration of applications. Duties might include application deployment, configuration and testing. This
functional area includes database administration; administering accounting and HR systems, email, CRM, document management systems, etc.
Application Administration
Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 4 1 1 0 0 0
Assistant Director 0 0 0 0 0 0
Manager 0 5 3 1 4 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 0 2 3 2 4 3
Assistant
(or Junior)
Administrator
0 0 1 0 0 0
Coordinator 1 0 0 0 0 0
Supervisor 0 1 0 0 0 0
Specialist 1 2 3 1 6 6
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Medium Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 3 2 3 1 2 0
Assistant Director 1 0 1 0 0 0
Manager 6 1 1 0 5 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 1 4 1 4 6 1
Assistant
(or Junior)
Administrator
0 0 1 0 1 0
Coordinator 1 0 1 0 1 0
Supervisor 0 1 0 0 0 0
Specialist 2 4 3 3 6 2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
1
1
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
Very Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 3 1 2 2 3 0
Assistant Director 0 0 0 0 0 0
Manager 4 0 5 0 19 3
Assistant
(or Junior)
Manager
0 1 0 0 1 1
Administrator 1 0 2 2 12 11
Assistant
(or Junior)
Administrator
0 2 0 0 0 0
Coordinator 0 0 0 0 3 4
Supervisor 0 0 0 0 6 0
Specialist 1 0 1 0 11 16
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
2
0
0
0
0
0
2
Small Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 9 3 6 4 15 0
Assistant Director 0 0 0 0 1 0
Manager 14 3 5 6 23 0
Assistant
(or Junior)
Manager
2 0 0 0 1 1
Administrator 6 1 4 0 6 0
Assistant
(or Junior)
Administrator
1 0 2 0 2 0
Coordinator 3 3 1 0 1 0
Supervisor 0 0 0 0 2 0
Specialist 11 4 4 1 5 1
2
0
2
0
2
1
2
0
0
0
0
1
0
1
0
1
1
0
0
0
0
0
1
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
What percent
of application
administration
functions (as described
above) are outsourced
to consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
13.97
15.36
6.67
5.59
-
8/12/2019 2012 Staffing Survey
24/60
2012 Staffing Survey 35:1 fnLDP
Includes any title that specifically references telecom (other than LAN/WAN) or A/V. Some specific areas of responsibility might include phones,
switches, VoIP, voicemail, teleconferencing and videoconferencing.
Telecom and Audio-Visual
Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 5 0 2 0 1 0
Assistant Director 0 0 0 0 0 0
Manager 3 1 0 1 3 0
Assistant
(or Junior)
Manager
0 1 0 0 0 0
Administrator 3 0 1 1 1 1
Assistant
(or Junior)
Administrator
2 0 1 0 0 0
Coordinator 0 0 0 0 2 0
Engineer 3 2 0 1 2 1
Technician 5 2 2 0 5 1
Specialist 0 2 1 0 1 0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
Medium Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 6 1 3 2 1 0
Assistant Director 0 0 1 0 0 0
Manager 3 4 1 0 1 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 4 0 3 0 0 1
Assistant
(or Junior)
Administrator
2 0 0 0 0 0
Coordinator 1 0 1 0 0 0
Engineer 1 2 0 0 2 0
Technician 4 1 2 2 4 0
Specialist 4 2 4 0 4 0
1
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
1
0
0
0
0
0
0
0
0
0
0
Very Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 5 0 1 0 1 0
Assistant Director 0 0 0 1 0 0
Manager 6 0 3 0 10 3
Assistant
(or Junior)
Manager
0 0 1 0 3 0
Administrator 2 0 2 1 11 2
Assistant
(or Junior)
Administrator
1 0 0 0 0 0
Coordinator 2 0 3 0 4 3
Engineer 0 1 4 1 5 2
Technician 0 1 3 1 14 8
Specialist 2 0 3 0 14 7
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
1
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
2
0
Small Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 14 4 6 2 10 0
Assistant Director 0 0 0 0 2 0
Manager 14 3 6 8 19 0
Assistant
(or Junior)
Manager
1 1 1 0 2 1
Administrator 6 4 2 3 6 0
Assistant
(or Junior)
Administrator
0 2 0 0 4 0
Coordinator 3 0 0 0 2 0
Engineer 4 2 0 0 1 0
Technician 8 4 1 1 6 1
Specialist 7 2 0 1 2 0
1
0
1
0
1
1
0
0
0
0
1
0
2
0
0
0
1
0
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
2
0
0
0
1
0
2
0
0
0
What percent of
telecom and audio-
visual functions (as
described above)
are outsourced to
consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
18
21.25
21.61
12.1
-
8/12/2019 2012 Staffing Survey
25/60
2012 Staffing Survey 35:1 fnLDP
Includes any title specifically related to litigation or practice support. It encompasses the head of a firms practice support group, litigation support
group, and all departmental or functional managers/supervisors who work in these groups.
Litigation and Practice Support
Very Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 2 1 0 0 9 0
Assistant Director 0 0 0 0 1 0
Manager 0 1 0 3 14 5
Assistant
(or Junior)
Manager
0 0 0 0 1 2
Administrator 3 0 0 0 2 1
Assistant
(or Junior)
Administrator
0 0 0 1 1 1
Coordinator 0 0 1 0 4 3
Supervisor 0 0 1 0 2 1
Technician 0 1 1 0 4 5
Specialist 2 0 4 0 3 10
Analyst 1 0 0 0 5 9
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
9
1
10
0
2
1
2
0
4
4
3
1
0
1
1
0
0
1
0
3
5
2
Medium Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 5 1 2 0 4 0
Assistant Director 0 0 1 0 0 0
Manager 3 2 2 0 3 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 1 1 0 1 2 1
Assistant
(or Junior)
Administrator
0 0 0 0 0 0
Coordinator 0 0 1 0 2 0
Supervisor 0 0 0 0 0 0
Technician 1 0 4 0 0 0
Specialist 2 1 2 1 6 0
Analyst 1 1 0 0 2 0
0
0
1
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
1
1
1
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
0
0
Small Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 13 1 1 3 10 0
Assistant Director 0 0 0 0 0 0
Manager 12 3 6 2 14 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 4 3 2 1 1 0
Assistant
(or Junior)
Administrator
0 1 0 0 2 0
Coordinator 3 0 2 0 2 0
Supervisor 0 0 1 0 0 0
Technician 8 5 1 2 2 0
Specialist 5 1 0 0 9 0
Analyst 1 0 1 0 0 0
3
0
0
0
0
0
1
0
0
2
1
0
0
0
0
0
1
1
0
0
3
1
0
0
0
0
0
0
2
1
1
4
2
0
0
0
0
0
0
0
0
0
0
0
3
1
1
1
2
1
2
0
0
2
0
0
0
0
0
0
0
0
0
1
0
0
Large Firm1%-20%
# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 0 1 0 0 2 0
Assistant Director 0 0 0 0 0 0
Manager 0 2 0 0 5 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 0 0 1 0 3 1
Assistant
(or Junior)
Administrator
1 0 0 0 0 0
Coordinator 0 0 1 0 2 1
Supervisor 0 0 1 0 0 0
Technician 1 1 0 0 0 1
Specialist 2 2 1 1 4 2
Analyst 0 1 2 0 0 4
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
1
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
3
0
4
0
0
0
0
0
2
2
1
0
0
0
0
0
0
1
0
0
0
0
What percent of
practice support
functions (as described
above) are outsourced
to consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
18.2
12.12
16.21
11.49
-
8/12/2019 2012 Staffing Survey
26/60
2012 Staffing Survey 35:1 fnLDP
Includes head of the firms KM department, functional managers and supervisors. The primary duties of the position involve supporting the firms
KM initiatives, processes and systems. Some typical technologies related to KM might include client-facing KM tools (extranets, etc.); data mining;
enterprise search; expertise location; taxonomy/folksonomy systems; legal research; and social networking.
Knowledge Management
Small Firm
1%-20%#of responses
21%-40%#of responses
41%-60%#of responses
61%-80%#of responses
81%-100%#of responses
Over 100%#of responses
Chief 2 0 1 0 5 0
Director 3 2 0 3 6 0
Assistant Director 0 0 0 0 0 0
Manager 9 2 5 2 11 0
Assistant
(or Junior)
Manager
0 0 0 0 1 1
Administrator 1 2 4 0 0 0
Assistant
(or Junior)
Administrator
2 0 1 0 0 0
KM Attorney
(includes
Professional
Support lawyer)
2 0 0 0 0 0
Coordinator 1 0 0 0 0 0
Analyst 4 0 0 0 0 0
Developer 1 0 0 0 1 0
Researcher 0 0 1 1 0 0
0
1
0
0
0
1
0
1
1
0
0
2
0
0
0
1
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
1
1
2
0
0
0
2
4
1
0
0
0
0
0
0
0
1
1
1
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
Large Firm
1%-20%#of responses
21%-40%#of responses
41%-60%#of responses
61%-80%#of responses
81%-100%#of responses
Over 100%#of responses
Chief 0 0 0 1 3 0
Director 1 0 0 0 3 0
Assistant Director 1 0 0 0 0 0
Manager 0 0 0 0 1 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 0 0 0 0 0 0
Assistant
(or Junior)
Administrator
0 0 0 0 0 0
KM Attorney
(includes
Professional
Support lawyer)
0 0 0 0 0 1
Coordinator 1 0 0 0 0 0
Analyst 0 0 0 0 1 0
Developer 1 0 0 0 0 0
Researcher 0 0 0 0 0 1
0
0
0
0
0
0
0
0
1
0
0
1
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
1
0
1
0
0
0
1
0
4
0
0
0
0
0
0
2
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
Very Large Firm
1%-20%#of responses
21%-40%#of responses
41%-60%#of responses
61%-80%#of responses
81%-100%#of responses
Over 100%#of responses
Chief 1 0 0 0 2 0
Director 4 2 2 0 2 0
Assistant Director 0 0 0 0 0 0
Manager 1 1 1 0 0 1
Assistant(or Junior)
Manager
0 0 0 0 2 0
Administrator 1 0 0 0 0 0
Assistant
(or Junior)
Administrator
1 0 0 0 0 0
KM Attorney
(includes
Professional
Support lawyer)
0 0 0 0 1 0
Coordinator 0 2 0 0 0 0
Analyst 1 0 1 0 2 2
Developer 0 1 0 1 1 0
Researcher 0 1 0 0 2 1
0
0
0
0
0
0
0
3
1
1
0
2
0
0
0
0
0
1
0
0
1
1
0
0
1
3
0
1
0
1
1
0
0
0
1
1
0
0
0
0
0
0
0
0
0
0
0
0
1
11
1
6
0
2
0
6
1
2
2
3
2
0
0
0
0
0
0
0
0
0
0
0
Medium Firm
1%-20%#of responses
21%-40%#of responses
41%-60%#of responses
61%-80%#of responses
81%-100%#of responses
Over 100%#of responses
Chief 2 1 0 0 0 0
Director 5 0 1 0 2 0
Assistant Director 0 0 1 0 0 0
Manager 1 1 0 0 2 0
Assistant(or Junior)
Manager
0 0 0 0 0 0
Administrator 0 1 1 0 0 0
Assistant
(or Junior)
Administrator
2 0 0 0 0 0
KM Attorney
(includes
Professional
Support lawyer)
0 0 0 0 1 0
Coordinator 0 0 0 0 1 0
Analyst 0 0 0 1 1 0
Developer 0 0 0 0 0 0
Researcher 0 0 0 0 0 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
1
0
0
1
0
0
0
0
0
0
0
0
0
0
0
1
0
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
What percent
of knowledge
management functions
(as described above)
are outsourced to
consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
13.29
6.32
9.21
6.06
-
8/12/2019 2012 Staffing Survey
27/60
2012 Staffing Survey 35:1 fnLDP
Includes any position with primary responsibility for the development, maintenance and support of the firms Web-based systems, including portal/
intranet system design, development and management; portal/intranet content management; and development of Web applications.
Portal/Intranet and Web Development
Small Firm1%-20%
# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 9 2 1 1 10 0
Assistant Director 0 1 0 0 2 0
Manager 9 4 2 2 15 0
Assistant
(or Junior)
Manager
0 1 0 0 1 1
Administrator 0 0 1 0 5 0
Assistant
(or Junior)
Administrator
1 1 1 0 1 0
Coordinator 1 0 0 0 1 0
Analyst 2 0 0 1 1 0
Developer 3 0 2 0 3 1
Researcher 1 0 0 0 1 0
Engineer 1 1 0 1 2 0
1
0
2
0
2
1
0
0
1
1
1
2
1
0
0
0
0
1
0
0
0
0
1
0
0
0
0
0
1
0
0
0
0
1
0
1
0
0
0
0
0
1
0
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Large Firm1%-20%
# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 2 1 0 0 2 0
Assistant Director 0 0 0 0 0 0
Manager 1 3 0 1 2 0
Assistant
(or Junior)
Manager
0 0 0 0 0 0
Administrator 2 1 0 1 0 0
Assistant
(or Junior)
Administrator
0 0 0 0 0 0
Coordinator 0 0 0 0 1 0
Analyst 0 1 1 1 0 0
Developer 2 4 2 1 5 0
Researcher 0 0 0 0 0 0
Engineer 0 2 1 0 1 2
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
1
0
0
0
0
1
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
0
0
0
1
0
0
Very Large Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 4 1 0 0 5 0
Assistant Director 0 0 0 0 0 0
Manager 4 0 1 0 14 1
Assistant
(or Junior)Manager
1 0 0 0 0 0
Administrator 2 1 0 1 7 1
Assistant
(or Junior)
Administrator
1 0 0 0 1 0
Coordinator 0 3 0 0 3 0
Analyst 2 0 2 0 3 1
Developer 2 1 3 0 13 8
Researcher 1 0 0 0 0 0
Engineer 1 1 0 0 2 0
0
0
0
0
1
0
0
0
0
0
2
0
0
2
0
2
0
0
2
3
1
0
0
0
0
0
0
0
1
0
0
0
0
1
0
0
0
0
1
0
1
1
1
0
0
0
2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Medium Firm
1%-20%# of responses
21%-40%# of responses
41%-60%# of responses
61%-80%# of responses
81%-100%# of responses
Over 100%# of responses
Director 7 0 0 0 2 0
Assistant Director 0 0 0 0 0 0
Manager 2 0 2 0 0 0
Assistant
(or Junior)Manager
0 0 0 0 0 0
Administrator 1 1 3 1 1 1
Assistant
(or Junior)
Administrator
2 0 0 0 1 0
Coordinator 0 0 0 0 1 0
Analyst 1 0 0 0 0 0
Developer 1 0 3 1 2 1
Researcher 0 0 0 0 0 0
Engineer 1 0 1 0 1 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
0
0
0
1
0
0
0
0
0
0
0
0
0
0
1
0
0
1
1
0
0
2
0
0
0
0
0
0
What percent of portal/
intranet and Web
development functions
(as described above)
are outsourced to
consultants?
SMALL
MEDIUM
LARGE
VERY LARGE
36.93
42.33
29.57
22.02
-
8/12/2019 2012 Staffing Survey
28/60
35:1 fnLDP
In preparing this years IT Staffing Survey, we asked you
for input on hiring practices: Where and how do you find
the best candidates to fill your IT positions?
The predominant responses related to
personal referrals, either through friends
and colleagues (ILTA and other professional
associations) or agencies. When turning to
the Web, popular sites included ILTAs Career
Center, LinkedIn, craigslist.com, monster.com
and careerbuilder.com.
Both agencies and newspaper ads fell in
popularity as recruiting sources compared to
last year.
Do you have a successful referral program in place?
Yes 23 48%
No 25 52%
In those firms that had a referral program in place, it was common for thereferring employee to receive a monetary award that ranged from $500 to
$2,500 (!) if the new hire was successful past the probation period, and that
ranged from three to six months.
How predominately does networking through ILTA
play into your process?
Significantly 13 26%
Somewhat 21 42%
Not much 9 18%
Not at all 7 14%
Do you use agencies?
Routinely 10 20%
Sometimes 24 48%
Rarely 9 18%
Never 7 14%
Do you still run newspaper ads to
assist your recruitment efforts?
Always 3 6%
Sometimes 3 6%
Rarely 15 30%
Never 29 58%
SuccessfulRecruitmentPractices
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Aggregate
Survey DataThe graphs on the following pages provide aggregate data
with trends across three years.
We undertook an interesting exercise this year in having our analyst
compare responses from AmLaw 200 firms to all others. Our survey
team chose some particularly relevant questions where firm size might
have a significant effect on the responses. Youll see these AmLaw 200
comparisons called out on the following pages, and our graphic on this
page provides the first example where we report aggregated responses
and then show the numbers when the AmLaw 200 criterion is applied.
What is the total FTE staffing number for your IT
department?
(Include all offices and all functions providing technology
services and considered part of or aligned with IT.)
16.4
5.013.7
4.010.6
4.00 5 10 15 20
Average
Median201220112010
54.5
36.0
7.5
4.00.0 20.0 40.0 60.0
Average
Median AmLaw 200Non AmLaw 200
amLaw
200ComPariSon
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Does your firm have multiple office locations?
(Include international locations.)
Aggregate Survey Results
69%
31%
73%
27%
68%
32%0% 20% 40% 60% 80%
Yes
No201220112010
How many offices in total does your law firm have?
(Include international locations.)
5.3
3.0
6.1
4.0
5.9
5.00 2 4 6 8
Average
Median201220112010
amLaw
200ComPariSon
14.2
11.0
3.3
2.00 5 10 15
Average
Median AmLaw 200Non AmLaw 200
Are your technology facilities (i.e., data center) centralized
or distributed, off-site or on-site?
72%
17%
12%
0%
71%
19%
10%
1%
70%
21%
8%
1%
0% 20% 40% 60% 80%
Centralized in our main office
Distributed; we have data centers in
multiple offices
Centralized in an off-site data center
Centralized in a branch office
2012
2011
2010
amLaw
200ComPariSon
39.7%
27%
33.3%
0%
79.1%
14.2%
6.7%
0%
0% 20% 40% 60% 80%100%
Centralized in our main office
Distributed; we have data
centers in multiple offices
Centralized in an off-site data
center
Centralized in a branch officeAmLaw 200
Non AmLaw 200
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2012 Staffing Survey 35:1 fnLDP
Aggregate Survey Results
How would you characterize the IT adoption profile of your
firm? (How quickly does your firm adopt new technology?)
61%
29%
7%
1%
1%
53%
35%
10%
2%
0%
50%
34%
12%
2%
1%
0% 20% 40% 60% 80%
Type B - Mainstream
Type C - Conservative
Type A - Leading edge
Type D - Rarely if ever
Type E - Only when the
firm is doing very well
2012
2011
2010
amLaw
200ComPariSon
66.7%
17.5%
14.3%
1.6%
0%
60.1%
31.3%
5.6%
0.7%
0.7%
0% 20% 40% 60% 80%
Type B - Mainstream
Type C - Conservative
Type A - Leading edge
Type D - Rarely if ever
Type E - Only when the
firm is doing very wellAmLaw 200
Non AmLaw 200
Please indicate the direct reporting relationship of IT within
your law firm. (Select all that apply if multiple direct reports.)
27%
23%
23%
8%
5%
5%
5%
4%
36%
20%
21%
7%
4%
4%
4%
4%
34%
21%
18%
8%
4%
7%
5%
3%
0%
10%
20%
30%
40%
Head of IT reports to LegalAdministrator
Head of IT reports to COO
Head of IT reports to Managing
Partner
Head of IT reports to Technology
Partner
IT Management reports to Law Firm
Technology Committee of firm
partners only
IT Management reports to Law Firm
Technology Committee of firm
partners and legal/administrative
Other
Head of IT reports to CFO 2012
2011
2010
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2012 Staffing Survey 35:1 fnLDP
Aggregate Survey Results
What is the title of the head of IT/technology services?
41%
26%
21%
10%
3%
41%
18%
19%
15%
3%
2%
1%
41%
20%
19%
13%
1%
3%
1%
0% 20% 40% 60%
IT Director
IT Manager
Chief Information Officer
Other
Chief Technology Officer
Technology Director
Technology Manager
2012
2011
2010
How many IT professionals work primarily in a branch office?
6.9
1.0
5.3
.0
4.1
1.00 2 4 6 8
Average
Median 201220112010
In your opinion, which are the most important factors in
deciding to place IT professionals in branch offices?
71%
13%
6%
5%
4%
2%
57%
16%
4%
12%
7%
3%
39%
19%
14%
4%
16%
8%
0% 20% 40% 60% 80%
Number of users in branch office
Needy or demanding users in branch office
Data center facility located in branch office
Other
Distance from main office/time zone
differences
Lack of available consulting assistance in
branch office location
2012
2011
2010
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2012 Staffing Survey 35:1 fnLDP
Aggregate Survey Results
In addition to the traditional functions associated with an IT department, please identify any additional functions for which the top ranking IT
executive (CIO/CTO/Director) assumes responsibility in your organization.
25%
16%
10%
6%
6%
5%
5%
5%
5%
5%
3%
3%
3%
2%
1%
1%
24%
8%
8%
8%
8%
6%
5%
4%
6%
3%
2%
1%
10%
9%
24%
7%
6%
9%
7%
5%
6%
4%
5%
3%
2%
1%
11%
10%
0% 5% 10% 15% 20% 25% 30%
Project Management (IT and/or
Special