2012 roanoke county annual progress report

2012 Annual Progress Report

2 www.roanokecountyva.gov

Roanoke County At A Glance

Roanoke County Administrator B. Clayton “Clay” Goodman III. Photo (c) Muncy Fine Photography.

Message from the 2012 Board Chairman .............3

2012 Board of Supervisors .....................................4

Roanoke County Organization Chart ....................5

Roanoke County History ........................................6

Financial Overview..................................................7

Clerk of Circuit Court ..............................................8

Commissioner of the Revenue ...............................9

Communications & Information Technology .... 10

Community Development ................................... 11

Criminal Justice Academy ................................... 12

Economic Development ...................................... 13

Elections ................................................................ 14

Fire & Rescue ......................................................... 15

General Services ................................................... 16

Parks, Recreation and Tourism ......................17-18

Police ..................................................................... 19

Public Information Office .................................... 20

Public Library...................................................21-22

Real Estate Valuation ........................................... 23

Roanoke County Schools ..................................... 24

Sheriff .................................................................... 25

Social Services ...................................................... 26

Treasurer ............................................................... 27

2012 Annual Progress Report

Welcome to Roanoke County’s Annual Progress Report for fiscal year 2011-2012. Inside you’ll find updates about the financial health of the County, updates on recent projects, and profiles of various County departments and the services they provide to Roanoke County’s citizens.

Also in these pages you learn more about the County’s achievements, from new online services to keep citizens informed, to regional and national awards recognizing the services we offer, and initiatives that will keep our community moving forward despite the challeng-ing economic times of the past several years.

This year has also seen the completion of several projects that directly serve our citizens. In January 2012, Roanoke County opened the new, state-of-the-art and award-winning South County Library. We also began construction of a new branch library for the Glenvar community and finished several trail projects in our parks. Each of these projects reinforces our commitment to education and recreation while adding value to the quality of life we all enjoy.

In addition, the County finalized the creation of “RoCo Alert,” a new alerting system that can deliver emergency warnings to residents’ home telephones. Citizens can also register cellular phones and email addresses to receive emergency notifications and text messages. We encourage everyone to sign up for RoCo Alert to stay informed, and safe, in the event of a disaster.

One thing that might not be obvious as you read each department’s profile is the effort spent behind the scenes finding innovative and creative ways to continue delivering the same high quality citizen services with reduced department budgets.

With all these accomplishments and more highlighted inside, I hope you’ll agree that it’s a great time to live and work in Roanoke County!

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Message from the 2012 Board Chairman

2012 Board of Supervisors Chairman Richard C. Flora delivered the State of the County Address on November 9, 2012, at Green Ridge Recreation Center. Photo (c) Sam Dean Photography.

Despite the uncertain economy of the past year, Roanoke County continued to invest in the future of its citizens. And in return, Roanoke County’s citizens played a vital role in making our community a wonderful place to live and work, through involvement and partnership in the process of local government.

I consider fiscal year 2012 an exemplary year in the history of Roanoke County. Besides the County’s many accomplishments this year, it’s vital to remember a few important things we did NOT do. Faced with lower tax revenues, higher costs of doing business, and increased demands for citizen services, we did NOT raise taxes, we did NOT lay off County staff, and we did NOT compromise the level of services we provide to citizens.

The County ended another year in good financial health, and that alone makes Roanoke County a standout among local governments in Virginia and across the nation. We again achieved one of the highest possible investment-grade credit ratings from all of the major credit ratings agencies. This is another significant achievement for any local government in today’s economy.

Our financial stability did not happen by accident. It is the result of a long history of courageous and forward-thinking leadership. Nearly a decade ago, the Board of Supervisors and the School Board began partnering to jointly fund each other’s future needs. This award-winning plan, coupled with the county’s healthy reserves and strong fiscal policies, has allowed the County and Roanoke County Public Schools to move forward with projects without tax increases. Together we have been able to fund multiple school renovations and construction projects at a time when other localities have delayed progress due to harsh economic conditions.

When you consider our most successful projects over the years you’ll see a common theme of accomplishing more through regional partnerships and collaboration. In the near future, Roanoke County will be looking at two potential partnerships with the City of Roanoke. One would involve merging our 9-1-1 Communication Centers, just as we did with the Town of Vinton. We will also consider partnering to operate a Criminal Justice Training Academy.

By working together as a region, we can be better stewards of our taxpayer dollars, balance our budgets, and continue to provide the services and quality of life that makes the Roanoke Valley attractive to citizens and prospective employers.

The Board remains committed to keeping real estate tax rates where they are, supporting our schools and public safety, maintaining core services for citizens, and investing in projects that will improve our community and make us competitive in the eyes of prospective businesses.

Roanoke County has achieved a quality of life that is truly unique. It is our challenge to preserve that, but not at the expense of progress. In the years ahead, we face complex problems like stormwater mandates and the possible return of secondary road maintenance from the state to localities. Local governments also need to be watchful of local impacts created by a growing federal deficit.

Such challenges will force our County to make tough decisions that may redefine who we are. But we will strive to balance the budget while investing in our community’s quality of life and our future. To navigate through some tough decisions in the years ahead, we’ll need cooperation, citizen input and courageous leadership to move forward in the spirit of progress.

Cooperation was an unspoken hallmark of the June 30, 2012 Derecho storm that deprived so many County residents of electricity and water during July’s oppressive heat. Fire stations opened to residents needing to recharge cell phones and provided potable water to citizens and farmers alike. General Services worked for weeks to remove brush left over from the storm. Regional shelters opened to provide a respite from the heat. Neighbors and public safety staff alike checked on the elderly and infirm. And all the while, County staff and offices mobilized to continuously provide necessary County services without interruption.

After the power was restored, a vital lesson became clear - when we work together with courage and commitment, we can not only survive, but we can thrive and prosper despite the challenges we face.

- Richard C. Flora, 2012 Chairman Roanoke County Board of Supervisors








Meeting Information Regularly scheduled public meetings are usually held the second

and fourth Tuesdays of each month at 3:00 p.m. at the Roanoke County Administration Center, 5204 Bernard Drive, Roanoke, Virginia, 24018. Public hearings are typically held on the fourth Tuesday at 7:00 p.m.

Agendas can be found at www.roanokecountyva.gov/bos each Friday afternoon before a scheduled Tuesday board meeting.

Televised Board of Supervisors meetings are broadcast live on Roanoke Valley Television (RVTV) Channel 3 and are usually rebroadcast the following Thursday at 7:00 p.m. and Saturday at 4:00 p.m. Board of Supervisors meetings are streamed live at: www.roanokecountyva.gov/BOSvideo.

Visit www.roanokecountyva.gov/bos to:

• Download current agendas,

• View and download board records online,

• Watch live board meetings online,

• Sign up to speak at the board meetings,

• Apply to serve on board-appointed commissions and committees,

• View the Board of Supervisors’ annual meeting schedule.

Michael W. Altizer 2012 Vice ChairmanVinton Magisterial District3108 Valley Stream DriveRoanoke, Virginia 24014

Ed “Eddie” Elswick Windsor Hills Magisterial District8550 Willett LaneBent Mountain, Virginia 24059

Joseph B. “Butch” ChurchCatawba Magisterial District1570 Innsbrooke DriveSalem, Virginia 24153

Richard C. Flora2012 ChairmanHollins Magisterial District 6112 Greyholme LaneRoanoke, Virginia 24019

Charlotte A. MooreCave Spring Magisterial District 5415 Bandy RoadRoanoke, Virginia 24014

About the Board of Supervisors.... The Board of Supervisors enacts ordinances, establishes policies,

sets tax rates, and approves the budget in accordance with the desires of the residents and applicable state and federal laws.

The Board of Supervisors is made up of five members who annu-ally elect a chairman and vice chairman from among themselves. Each board member serves a four-year term and represents a mag-isterial district of approximately 18,400 citizens. Roanoke County operates under a charter granted by the Virginia General Assembly.

Citizens may contact the Board of Supervisors through the Clerk’s Office at (540) 772-2005 or email [email protected].

Board of Supervisors Online

2012 Board of Supervisors

Board of Supervisors Roanoke County Administration Center 5204 Bernard Drive, SW, Fourth Floor Roanoke, Virginia 24018 Main Number: (540) 772-2005

Board of Supervisors photographs (c) Muncy Fine Photography.







http://www.roanokecountyva.gov/bos

mailto:bos%40roanokecountyva.gov?subject=


Board of Supervisors Elected by the Citizens of Roanoke County

Roanoke County Organizational ChartThe Roanoke County Board of Supervisors is elected by the citizens of Roanoke County to govern on issues of policy. The

Board appoints a county administrator to carry out its directives and attend to the duties of day-to-day government. The board also appoints a county attorney, who provides advice and legal services to the board of supervisors and County staff. The Constitution of Virginia mandates the independent election of five local constitutional officers — Clerk of Circuit Court, Commissioner of the Revenue, Commonwealth’s Attorney, Sheriff and Treasurer — who are directly accountable to the voting public. The Town of Vinton is part of Roanoke County, but the Town also elects a separate Town Council to ad-dress issues specific to Vinton residents.

County Attorney Paul Mahoney

Clerk to the Board Deborah C. Jacks

County Administrator B. Clayton “Clay” Goodman III

The following departments report directly to the County Administrator:

• CommunityDevelopment

• EconomicDevelopment

• HumanResources

• CommunicationsandInformationTechnology

• Management&Budget

• PublicInformationOffice

Assistant County Administrator Daniel R. O’Donnell

Departments:

• FireandRescue

• Parks,Recreation&Tourism

• PoliceDepartment

• SocialServices

ServesasliaisonfortheseoutsideagenciesandConstitutionalOffices:

• ClerkofCircuitCourt

• CourtServices

• Commonwealth’sAttorney

• GeneralDistrictCourtJudges

• HealthDepartment

• Juvenile&DomesticRelationsCourt

• Sheriff

Assistant County Administrator Diane D. Hyatt*

Departments:

• Finance

• GeneralServices

• PublicLibrary

• RealEstateValuation

ServesasliaisonfortheseoutsideagenciesandConstitutionalOffices:

• Elections

• CommissioneroftheRevenue

• RoanokeCountySchools

• Treasurer

• WesternVirginiaRegionalJail

• VACooperativeExtension

*Diane D. Hyatt retired August 2012.








Nestled in the heart of the Blue Ridge, the Roanoke County of today is the product of a long and varied history. The land itself was carved out of an ancient mountain range, which left a great basin of fertile ground at the foot of Appalachia. In time, the region attracted herds of game and, with them, the valley’s first residents — the Totero Indians. These Siouan speaking people settled what was to become the Roanoke Valley and created an agricultural society along a winding river. The name Roanoke likely originated from rawrenoc, a native word for the smoothed shells these early settlers used as a medium of exchange. The first European settlers ven-tured into the valley around 1740; they were primarily Scots-Irish immigrants, a hearty lot who pushed the boundaries of the western frontier but often clashed with Native Americans and the English settlers who claimed the land as their own.

The population of Western Virginia, especially Botetourt County, continued to grow in the years following the Ameri-can Revolution, burgeoned by an influx of German immi-grants who followed the Great Road. In 1802, the Town of Salem was founded along this road. Sustained at first by west-ward travelers, the town was officially incorporated by the

General Assembly in 1836. Two years later, in 1838, Roanoke County was carved out of portions of Botetourt and Mont-gomery counties; Salem became the County seat.

The arrival of the Virginia and Tennessee Railroad in 1852, the decision to locate Norfolk and Western Railroad head-quarters in the valley, and the accompanying birth of the Town of Vinton and City of Roanoke in 1884 and 1888 respec-tively gradually changed the character of Roanoke County from rural and agrarian to suburban, industrial and commer-cial. The latter half of the 20th century saw the effects of this transition — rapid population growth, residential and cor-porate expansion, and a demand for increased services that expanded the scope and mission of County government.

Today, Roanoke County remains dedicated to promoting a high quality of life and ample opportunity for more than 92,000 residents. Maintaining excellent schools, ensuring public safety, and promoting economic development remain top priorities for the County. Adaptive administration, region-al cooperation, and public-private partnerships are leading the way.

Roanoke County history

Magisterial Districts Roanoke County is located in

Western Virginia and covers approxi-mately 250 square miles. The County surrounds the cities of Salem and Roanoke and includes the Town of Vinton.

The County is divided into five magisterial districts. The boundaries of each magisterial district are deter-mined by population according to the most recent U.S. Census.

The 2010 Census lists Roanoke County’s population as just over 92,000 residents, and each magiste-rial district represents approximately 18,400 residents.

The Roanoke County Board of Su-pervisors is made up of five mem-bers, with one supervisor elected from each magisterial district.








Roanoke County Financial Overview

Roanoke County’s finances are overseen by the Finance Depart-ment, which compiles the County’s award-winning Comprehen-sive Annual Financial Report.

Fiscal year 2012 continued to provide economic challenges for Roanoke County. The real estate market weakened slightly while used car values remained strong. Some local taxes such as meals tax and recordation taxes grew moderately due to the local eco-nomic improvement and increased consumer confidence.

The General Fund is Roanoke County’s primary operating fund. Major sources of General Fund revenue include:

General Property Taxes - annual taxes on real and personal property within the County.

Other Local Taxes - including sales, lodging and meals taxes.

Intergovernmental - grants from state or federal governments.

Charges for Services - fees collected for services rendered (e.g., court costs, rescue fees, park fees, and library charges).

Use of Property and Money - money earned by the County by the investment of funds.

Fines and Forfeitures - amounts collected by the County for violations of local ordinances and regulations (e.g., parking tickets, etc.).

Permits and Licenses - issued by various County departments (e.g., building permits, dog/cat licenses, etc.).

Miscellaneous - amounts received from other sources, such as donations, and other miscellaneous sources of funds.

The major components of General Fund expenditures are:

Education - Roanoke County Public Schools expenditures.

Public Safety - includes support of Police, E-911 Communica-tions, Sheriff, Fire & Rescue, Correction & Detention, and Animal Control.

Health and Welfare - Social Services administration, Public Health and Assistance, and Comprehensive Services Act.

Public Works - maintenance of existing facilities and sanitation and waste removal.

General Government - conducting the legislative, financial, and election activities of the County.

Parks, Recreation, and Cultural - maintenance of parks and other recreation facilities and maintenance and operation of librar-ies throughout the County.

Debt Service - the principal and interest payments due for long-term borrowings of the County.

Community Development - long-range and short-range plan-ning for physical, social, economic, and environmental issues.

Judicial Administration - support of the Courts, including the of-fice of the Clerk of Circuit Court and the Commonwealth’s Attorney.

Non-Departmental - amounts paid for tax relief for the elderly and disabled, employee benefits, and other expenditures.

Unemployment fell slightly to 5.6% as of June 30, 2012 from 5.7% in 2011, and compares favorably with the Virginia average of 6.0% and the national average of 8.2%

Even under these economically difficult times, the County continues to maintain an excellent fiscal status in the unqualified opinions by independent auditors. The County’s has also earned excellent bond ratings of AA+ from Standards & Poor’s Corpora-tion, AA+ from Fitch and Aa1 from Moody’s Investor Service.








Steve McGraw, Roanoke County Clerk of Circuit Court

Clerk of Circuit Court’s Office

Clerk of Circuit Court’s HighlightsBelow is a snapshot of the Clerk of Circuit Court’s activities in fiscal year 2012:

Deeds recorded .............................................................13,922

Civil cases commenced .....................................................924

Criminal cases commenced ......................................... 1,582

Concealed handgun permits issued ............................997

Judgments docketed...................................................... 2,481

Marriage licenses issued ..................................................382

Wills probated .......................................................................381

The Clerk of Circuit Court is responsible for establishing and maintaining records for all civil and criminal cases heard in Roanoke County Circuit Court. The Clerk’s office also provides assistance to Roanoke County’s Circuit Court judges as requested. In addition to maintaining court records, the Clerk’s office also records other legal docu-ments, including deeds, liens and other real estate-related documents. In addition, the Clerk’s office issues marriage licenses and concealed handgun permits; processes adop-tions, divorces and name changes; and administers pro-bate and estate matters.

The Roanoke County Circuit Court Clerk’s office offers real estate records online via Secure Remote Access (SRA) provided by the Virginia judicial system’s Web-enabled Records Management System (RMS). For a subscription fee of $50 per month and subject to approval by the clerk, business users and individuals can have online access to real estate-related documents and other important records on file in the clerk’s office.

The Clerk’s office has continued to improve its record keeping and duplicating processes, primarily via the Su-preme Court of Virginia’s (SCV) “Reflections” computerized imaging and indexing system.

The “Reflections” system and other technological im-provements have been funded through the state-mandat-ed Technology Trust Fund (TTF) fee assessed for certain transactions in the clerk’s office. This fund allows Clerk’s of-fice to implement customer-focused technology solutions without additional costs to Roanoke County taxpayers.

The Clerk of Circuit Court is a constitutional officer elected by Roanoke County voters every eight years.

Clerk of Circuit Court Roanoke County Courthouse 305 East Main Street, Second Floor, Room 200 Salem, Virginia 24153 Main Number: (540) 387-6205The Clerk of Circuit Court is located within the Roanoke

County Courthouse at 300 E. Main Street in Salem.








Nancy J. Horn, Roanoke County Master Commissioner of the Revenue

Commissioner of the Revenue Roanoke County Administration Center 5204 Bernard Drive, SW, First Floor Roanoke, Virginia 24018 Main Number: (540) 772-2046

Commissioner of the Revenue’s Office

The Commissioner of the Revenue’s primary responsibili-ties are to assess the value of personal property and busi-ness personal property, issue and renew business licenses, and process Virginia state income tax returns. The office also maintains land and personal property books; admin-isters the Real Estate Tax Relief program for the elderly and disabled; and collects local taxes for admissions, prepared food and beverage sales, utilities, and hotel lodging.

In fiscal year 2012, the Commissioner’s office made 112,147 assessments of personal property and 5,022 busi-ness personal property assessments for the County of Roa-noke. The office also processed 8,140 personal property items and 605 business personal property accounts in the Town of Vinton. Roanoke County taxes personal property used in a business located in the county or the Town of Vinton, including furniture, fixtures, machinery and tools. All owners of vehicles, including boats and boat motors, are required by state law to report this personal property to their local Commissioner of the Revenue’s office.

The office utilizes the National Automobile Dealers As-sociation (N.A.D.A.) program and books to assess cars, lightweight trucks, motorcycles, recreational vehicles, boats, boat motors and manufactured housing (mobile homes) for Roanoke County and the Town of Vinton. While the commissioner’s office assesses the value of personal property, the Board of Supervisors sets tax rates on the as-sessed value each year in the spring.

Business licenses are also a large part of the office’s day-to-day work. Staff issued or renewed 5,318 business licens-es across the County in fiscal year 2012. Business licenses are valid for one calendar year and must be renewed by the first of each March. The Commissioner’s office is also responsible for auditing business license applications and renewals. In fiscal year 2012, the office processed 3,394 real-estate transfers and 1,863 applications for Real Estate Tax Relief.

The Commissioner and staff participate in professional career development through the University of Virginia’s Weldon Cooper Center for Public Service. This program for “master” designation is designed to enhance the skills and knowledge of staff to ensure excellence in service to County taxpayers. To date, eight staff members in the com-missioner’s office have earned their “master” certification.

The Commissioner of the Revenue is one of five consti-tutional officers elected by Roanoke County citizens and serves four years in office.

Commissioner’s HighlightsCounty personal property assessments ....................112,147

County business personal property assessments ........5,022

Vinton personal property assessments ............................8,140

Vinton business personal property assessments ............ 605

Business licenses issued/renewed .....................................5,318

Real estate transfers .................................................................3,394

Real estate tax relief applications processed .................1,863

State income tax returns ........................................................6,901

State income tax estimated payments .............................1,460








Communications and Information Technology Roanoke County Public Safety Center 5925 Cove Road Roanoke, Virginia 24019 Main Number: (540) 777-8500 Emergency: 9-1-1

Communications & Information Technology

The Department of Communications and Information Technology (CommIT) provides emergency communica-tions and technology that enhances citizen safety, while ensuring access to Roanoke County government services and information.

In fiscal year 2012, CommIT completed many projects crucial to maintaining the County’s high standards for reli-ability, efficiency, public safety and public service.

The department’s service levels were recognized again this past fiscal year as a top “Digital County” by the Center for Digital Government and the National Association of Counties. Roanoke County has consistently been recog-nized in the top 5 counties since 2003.

In an effort to enhance valley-wide emergency commu-nications, Roanoke City rejoined the County’s emergency radio system this year, increasing the system capacity to 22 channels. This partnership provides interoperability for Police, Fire, and Rescue staff across the valley.

The Emergency Communications Center adopted a new recruitment process this year, with “Career Day” becoming a better way to screen potential applicants. This new sys-tem has cut the processing time in half, and lets applicants know up-front if they are qualified for the job and when they can expect to begin work.

Our infrastructure team played an integral part in install-ing and implementing the technology offered at the new South County Library, including installation of Apple Macs and PC’s for public use, separate public and private wire-less networks, and a Voice over IP phone system.

CommIT released the web-based Media Center in January 2012 to streaming Board of Supervisors meetings online, in real time. Media Center improves the streaming quality and offers citizen access to live video and past Board meet-ings.

In late fiscal year 2012, CommIT reached the final steps to launching RoCo Alert, a citizen alerting system that calls home telephones in the event of an emergency. Residents can also add their cellular phones and email addresses for voice and text alerts. The RoCo Alert system is managed by a team of public safety officials and will only be used to deliver warnings about situations that pose a threat to lives or property. Citizens are encouraged to sign up for notifications at http://www.roanokecountyva.gov/rocoalert.

CommIT By The Numbers...

Emergency Communications Center

Non Emergency Calls ................................................ 137,611

Emergency Calls ..............................................................56,473

Information Technology

Work orders processed ................................................... 1,599

Computer/peripheral installations .................................451

Project requests received .................................................... 30

New projects added to portfolio ...................................... 34

Projects completed ................................................................ 36

Communications Shop

Work orders processed ................................................... 1,333

Vehicle installations (radios, technology) ....................131

Vehicles removed from service.......................................... 36

Roanoke County’s Emergency Communications Officers undergo a com-prehensive training program, including Emergency Medical Dispatch training so officers can render first aid advice to callers. Photo (c) Domin-ion Images.







http://www.roanokecountyva.gov/rocoalert


Community Development Roanoke County Administration Center 5204 Bernard Drive, SW, Second Floor Roanoke, Virginia 24018 Main Number: (540) 772-2080

Community Development

Community Development’s engineering staff inspects drainage ponds, ditches and stormwater facilities to ensure compliance with state and federal regulations.

Community Development At A GlanceBuilding Safety

New residential permits issued ..................................................172

Commercial & restaurant trade permits issued ................ 1,078

Misc. permits for utilities, pools, amusement rides, etc. ...338

Building and plot plans reviewed ..............................................348

Inspections conducted ............................................................21,632

Development Review

Project site plans reviewed and processed ............................195

Residential plot plans .....................................................................172

Engineering/Environmental Management

Inspections of stormwater facilities ..........................................272

Students reached through education programs ............. 3,024

Total repairs to stormwater facilities .......................................... 35

Zoning/Code Enforcement

Code complaints investigated ................................................ 1,172

Illegal signs removed from right-of-ways ........................... 1,146

Zoning/code inspections .......................................................... 8,753

Community Development works with Roanoke County citizens to facilitate orderly growth and development while protecting our natural environment for future generations. The department has four divisions: Building Safety, Engi-neering/Environmental Management, Planning Services, and Zoning Administration.

Stormwater education, building safety and environmental concerns were the main drivers for Community Develop-ment in fiscal year 2012.

Engineering and Stormwater Management staff identified 627 stormwater retention ponds or other facilities within Roanoke County and the Town of Vinton that require peri-odic inspections and completed 272 inspections of these facilities. Staff also met with HOA pond owners to discuss pond maintenance responsibilities and enforcement op-tions.

Engineering staff also completed the Glade Creek Stream Restoration Planning project with grant assistance from the Water Quality Improvement Fund. In addition, staff provided Stormwater Education programs to 3,024 Roa-noke County students and 184 adults. Staff hosted four Stormwater Citizen Advisory Committee Meetings and attended three public events for public outreach.

The department’s Building Safety division conducted 21,632 during the year, including 9,513 code inspections, 8,934 residential erosion control inspections and 3,185 commercial erosion control inspections. This division also issued 172 new residential permits along with 400 various permits for residential expansions, alterations and renova-tions.

The Planning division completed the Glenvar Community Plan and continued work on the Peters Creek/Hollins Com-munity Plan. Planning staff also established partnerships with local businesses to provide landscaping projects at prominent County gateway intersections. Planning staff increased its public outreach through the Community Developments online newsletter, social media and also expanded use of the department’s website.

The County’s Transportation division developed the County’s FY2013-2018 Six Year Secondary Road plan in cooperation with VDOT, installed 22 new street lights, processed 61 road maintenance requests, and received $341,000 from VDOT’s Transportation Enhancement Pro-gram for the Plantation Road Streetscape Improvement Project.








Roanoke County Criminal Justice Academy Roanoke County Public Safety Center 5925 Cove Road Roanoke, Virginia 24019 Main Number: (540) 777-8642

Criminal Justice Academy

Roanoke County Criminal Justice Academy (RCCJA) is certified by the Virginia Department of Criminal Justice Services as a premier public-safety training resource for the Roanoke Valley. Established in 2007, the Roanoke County Criminal Justice Academy continues to refine its policies and procedures for a future bid for national accreditation through the Commission for the Accreditation of Law Enforcement (CALEA).

In fiscal year 2012, the academy hosted a variety of training in contemporary policing issues. Examples of the premier training include: Officer Survival program delivered by Lieutenant Colonel Dave Grossman; Sovereign Citizen Training; Emotional Survival for Law Enforcement by Dr. Kevin Gilmartin; and a course on Advanced Meth Lab Investigation and Awareness. Over the year, the academy also hosted more than 36 in-service classes and numerous online training classes.

The Basic Law Enforcement Class for new police department recruits is 24 weeks long followed by a 12 week field training program. The Basic Jailor Class for the Roanoke County Sheriff’s department and Western Virginia Regional Jail lasts 11 weeks. The academy also offers a Basic Dispatch class, tailored to the needs of new communications officers being trained to work in Roanoke County’s Emergency Communications Center.

Academy Programs At A GlanceBasic Law Enforcement

Classes offered ......................................................................2

Graduates............................................................................. 19

Basic Jailor

Classes offered ......................................................................3

Graduates............................................................................. 28

Basic Dispatch

Classes Offered .....................................................................3

Graduates............................................................................. 10








Economic Development

Economic Development StatisticsBusiness Locations ................................................................. 4

Business Expansions .............................................................. 7

Companies Visited ................................................................92

Prospect Inquiries .................................................................40

New Jobs Created .............................................................. 340

Total New Investment ....................................$16.9 million

Economic Development Roanoke County Administration Center 5204 Bernard Drive, SW, Fourth Floor Roanoke, Virginia 24018 Main Number: (540) 772-2069 www.yesroanoke.org

Novozymes Biologicals completed a $2.2 million expansion at the Cen-ter for Research and Technology in western Roanoke County.

2011 Communications Award Winner

Roanoke County’s Department of Economic Development works to attract and retain quality jobs and businesses that diversify the economy, broaden the tax base, and provide long-term employment for residents.

Staff announced several prominent projects in the County this year, including a $7 million expansion of the Coca Cola distribution facility at Valley Gateway, a $2.2 million expan-sion of Novozymes Biologicals at the Center for Research and Technology, and Delta Dental’s purchase of a new building on Airport Road that brought 35 new jobs to the County.

Staff assisted with smaller expansions at several other companies and made more than 100 outreach visits to County businesses. Staff organized 13 ribbon cutting cere-monies to recognize new business locations or expansions during the fiscal year. Staff also worked with regional part-ners to complete a regional broadband study to explore ways of enhancing broadband access for area businesses.

The department also participates in regional workforce development programs that help local employers find, train, and retain suitable employees. In fiscal year 2012, the department secured $37,000 in workforce training funds through the Virginia Department of Business Assistance’s Jobs Investment Program.

Staff was also able to leverage $100,000 from the Small Business Administration to support micro-enterprise busi-nesses exclusively in Roanoke County, in cooperation with Total Action Against Poverty’s Business Seed Capital loan fund.

The department supported 11 public workshops on vari-ous business topics, with more than 80 Roanoke County businesses participating in these workshops and one-on-one counseling sessions.

The department continued its public outreach with four Roanoke County Business Partners television shows and its electronic newsletter that reaches approximately 1,000 businesses partners with each issue. The department also expanded the use of its website, which earned a “Superior” ranking from the Southern Economic Development Coun-ty for design and function.

The Coca Cola distribution facility at Valley Gateway saw a $7 million expansion in fiscal year 2012.








Elections Roanoke County Administration Center 5204 Bernard Drive, SW, Third Floor Roanoke, Virginia 24018 Main Number: (540) 772-7500

Elections

Voting Requirements and Registration To vote, you must meet the following requirements:

• You must be a citizen of the United States of America.

• You must be at least 18 years of age by election day.

• If you have been convicted of a felony, your voting rights must be restored and you must provide proof of restoration.

• You must not be currently judged by a circuit court to be mentally incompetent.

• Registrations must be completed 21 days prior to an election.

Voter registration applications are available at voter registration offices in Virginia and various government agencies, including post offices, public libraries, Division of Motor Vehicles locations, and Social Services departments.

The Office of Elections is committed to providing each citizen of Roanoke County with the opportunity to exercise his or her right to vote in an efficient and equitable manner in accordance with federal and state laws. It is the responsibility of the General Registrar, who oversees the elections office, to maintain accurate and current records according to state and federal laws and to conduct accurate and fair elections.

Contact the Elections Office With Changes of Name, Address or StateRegistrations cannot be transferred from another state to vote in Virginia. Voters who have changed their names or local addresses since the last election must inform the elections office in writing or in person.

For more information about Voter Registration requirements, upcom-ing elections, and examples of how to use our electronic voting ma-chines, please visit www.roanokecountyva.gov/elections.

Elections Fast Facts • There are approximately 68,800 registered voters in

Roanoke County.

• Four elections were held during 2012: the Republi-can Presidential Primary Election on March 6th, the Vinton Town Council Election on May 1st, the Repub-lican Primary Election for U.S. Senate and House of Representatives on June 12th, and the Presidential Election on November 6th.

• For the November 2012 Presidential Election, 74.90% of the total registered voters cast votes, and a total of 4,490 absentee ballots were processed.







http://www.roanokecountyva.gov/elections


Fire & Rescue

Fire & Rescue Roanoke County Public Safety Center 5925 Cove Road Roanoke, Virginia 24019 Main Number: (540) 777-8701 Emergency: 9-1-1

Roanoke County Fire & Rescue is recognized as a superior fire and rescue department committed to providing qual-ity fire prevention, fire fighting and emergency medical services to the citizens of Roanoke County and its visitors. The department’s staff is a combination of both career and volunteer personnel operating out of 13 stations and one administrative office. During fiscal year 2012, the Fire & Rescue Department answered 14,014 calls for service, issued 312 fire permits, conducted 114 fire investigations, and processed 147 volunteer applications.

Roanoke County Board of Supervisors approved funding for a $1,600,000 purchase of three fire vehicles in fiscal year 2012, with three pumpers placed in service at Cave Spring, Hollins and Clearbrook stations.

In addition, a new mini-pumper was purchased to serve the Catawba community, with nearly half of the $225,000 purchase price contributed by the Catawba Volunteer Fire Company. This half-size four-wheel drive vehicle is much needed in the rural Catawba area where small driveways and inclement weather make it difficult for larger appara-tus to maneuver.

The department received a matching grant from the Vir-ginia Department of Health to purchase equipment on Ad-vanced Life Support ambulances throughout the County and an additional $100,000 funding from the Department of Homeland Security to support the regional technical rescue team. The Virginia Department of Health also al-located $105,029 to purchase training mannequins for the EMT-Intermediate Center, located at the Regional Fire-EMS Training on Kessler Mill Road.

Roanoke County Fire & Rescue Department received two 2011 Regional Awards for Outstanding Contributions to EMS. Division Chief Steve Simon was selected for the highest honor awarded by Western Virginia EMS Council for his dedication to improving the Emergency Medical Care System at the local, state and national levels. Battalion Chief William “Billy” Duff was selected as the Outstanding EMS Administrator by Western Virginia EMS Council. These awards were presented at the seventh annual Western Virginia EMS Council Awards Banquet at the Salem Civic Center on June 16, 2011.

Fire & Rescue At A GlanceFire ServiceFire & Rescue calls for service .................................. 14,014

Prevention permits issued .............................................. 312

Fire investigations .............................................................. 114

Volunteer applications processed ............................... 147

Emergency ResponsePercent Advanced Life Support calls reached in 6 minutes or less ............................... 44%

Photo (c) Sam Dean Photography.








General Services

General Services Roanoke County Public Service Center 1216 Kessler Mill Road Salem, Virginia 24153 Main Number: (540) 387-6200

General Services Highlights Tons of household garbage disposed ....................36,884

Tons received in recycling trailers ..................................356

Routine building maintenance requests ................. 2,604

Total fleet repairs............................................................... 3,523

The Department of General Services is responsible for the maintenance of County buildings, comprehensive public solid-waste services, County vehicle maintenance, and envi-ronmental monitoring.

In fiscal year 2012, General Services staff and RC-CLEAR worked with local and regional stakeholders, including Roanoke, Salem, Blacksburg, and RVARC to create an award-winning energy conservation campaign called Save-A-Ton. In an effort to make our community more energy efficient, staff awarded 12 of the 40 small business energy audits avail-able through the use of federal grant funds. The remaining unclaimed audits were offered to residents wait-listed from the original residential energy audits offered in March 2011.

The department has an ongoing mission to make County facilities more energy efficient over time as well. As of June 30, 2012, new projects have reduced electrical consumption reduction by 13% at the Roanoke County Administration Center. The department also completed nine capital mainte-nance projects costing $314,000, including new equipment installations and maintenance items at County fire stations and the Public Safety Center, and other smaller miscella-neous projects.

An aging fleet of trash collection vehicles presented chal-lenges in fiscal year 2012. With breakdowns occurring more often, the department is spending more on repairs each year. Staff also repairs as many curbside containers as pos-sible to keep an adequate inventory for new residents and to replace containers stolen or beyond repair. At this time, residents are still unable to purchase additional containers from our inventory.

Recycling collection stopped at Oak Grove Elemen-tary due to excessive and consistent overfilling of the container and with users leaving unrecyclable trash on school grounds. Additional containers were placed at both the Cox and Hidden Valley High School locations to handle the overflow and recycling at these locations continued to increase. In November 2012, the Hidden Valley containers were moved to Brambleton Recreation Center.

The Fleet Service Center completed 3,523 vehicle ser-vice orders for Roanoke County, Western Virginia Water Authority, EMS Council, Roanoke Valley Television, Roa-noke Valley Resource Authority, and the Western Virginia Regional Jail.

Staff at the Fleet Service Center keep the County’s vehicle fleet well-maintained and on the road. Photo (c) Dominion Images.

Recycling in Roanoke County Roanoke County residents can take recyclable items to the drop-off

locations below.

• Roanoke Valley Resource Authority at Tinker Creek Transfer Station, which also offers monthly Household Hazardous Waste Day opportunities.

• Cox Communications on Fallowater Lane in southwest County accepts mixed paper, aluminum, and plastics #1 through #7.

• Hollins University (follow the recycling signs to the drop-off site) accepts mixed paper, aluminum, and plastics #1 through #7.

• Brambleton Recreation Center currently accepts mixed paper, aluminum, and plastics #1 through #7.

Glenvar Middle, William Byrd Middle and Hidden Valley High schools hosted recycling trailers through fiscal year 2012. In November 2012 the Hidden Valley recycling containers were moved to Brambleton Center.








Parks, Recreation and Tourism

Parks, Recreation and Tourism Roanoke County Public Service Center 1206 Kessler Mill Road Salem, Virginia 24153 Main Number: (540) 387-6078

The Department of Parks, Recreation and Tourism pro-vides recreation programs, special events and facilities for all ages and abilities throughout Roanoke County.

In fiscal year 2012, the department awarded $24,979 in matching funds to organizations to make facility im-provements valued at more than $57,000. In addition, the Parks division completed 22 capital maintenance proj-ects at County parks and athletic facilities at a budget of $164,000.

The Walrond Park Trail Project was completed in fiscal year 2012 with funding from the Virginia Department of Conservation and Recreation (DCR). Also in fiscal year 2012, work began on the wetland park trail project at South County Library. Additional stone dust trail sections will connect the boardwalk to the library and the trail that leads across Crystal Creek Drive to Starkey Park.

Staff also completed replacing the pedestrian bridge in Garst Mill Park in conjunction with the Mudlick Creek Ur-ban Stream Restoration Project.

In fiscal year 2012 two major greenway projects began in earnest, including the western section of the Roanoke River Greenway from Green Hill Park Riverside Park in Salem. Work also began on the eastern section, which is projected to be approximately three miles in length. Parks staff continues to make progress on the Hanging Rock Battlefield Trail Bridge Project and the construction of a low-water pedestrian bridge crossing of Mason’s Creek. This project will move to final design and construction in fiscal year 2013.

Parks Division Annual Highlights County sites maintained ............................................................. 83

Total Athletic fields maintained .............................................116

Greenway miles maintained ...................................................3.82

Walking trails maintained ........................................................11.3

Picnic shelter rentals ...................................................................647

Special Use Permits for parks issued ....................................254

Sports tournaments supported ............................................... 35

Special events supported ........................................................... 40

Street sign work orders completed ......................................600

Custom sign work orders completed ...................................501

Quality recreational opportunities and programs continue to remain a priority for Roanoke County residents. The department strives to support our residents’ needs and de-sires for cost effective and accessible parks and programs for people of all ages and abilities.

The Youth Services division saw an increase in the total number of participants in After School for Kids with 587 unique participants for the year. Kids-In-Camp was suc-cessful at two locations in Southwest County. Pre-school and Youth Camps continue to be a popular option for parents during the summer.

Our overnight camp facility, Camp Roanoke, is a nationally accredited camp through the American Camp Associa-tion. In all, 581 residential and day campers were served at Camp Roanoke this fiscal year. Camp Roanoke also hosted

Leisure spaces, trails and greenways allow all ages and abilities to enjoy the outdoors. Photo (c) Dominion Images.








Parks, Recreation and Tourism

increase over the previous year. The division’s summer athletic camp season served 782 participants.

Thirty-five local, state and national tournaments were scheduled on Roanoke County facilities in fiscal year 2012. The sanctioning organizations reported 1,257 teams, with 623 of these teams coming from 90 miles or more outside the Roanoke Valley. Using the Roanoke Valley Conven-tion and Visitors Bureaus’ formula to determine financial impact, these teams spent over an estimated $7,500,000 while in town for their events.

Special Events offered 10 sponsored and cosponsored events with an estimated 32,146 people in attendance. Three new events were developed this fiscal year, includ-ing World Showcase of Music, in cooperation with Good-will Industries of the Valleys; A New Orleans Kind of Night held on June 23 at Amrhein’s Winery; and also the first ever showcase in the Roanoke region of Herrmanns’ Royal Lipiz-zan Stallions in cooperation with Brook Hill Farm. These three events were well-received and served to further enhance our very popular line-up of annual special events.

The Department has finalized work to establish a 501(c)3 organization entitled “Leisure Legacy Inc.” and has sub-mitted all necessary forms to the IRS for approval. Once approved, the department will be able to receive dona-tions, gifts, bequests or other contributions to assist in our civic and public service efforts. It will also enable Roanoke County Parks, Recreation & Tourism to apply for grants specifically available only to non-profits.

a triathlon team from Quebec, Canada for 10 days, the United States Coast Guard twice for team-building events and Carilion’s Internal Medicine Department for a day on site.

The Adult Leisure section at Brambleton Recreation Cen-ter saw increases in participation as well, adding three day trips over the previous year and one additional overnight trip. The Ghost Hunting 101 Trip was nominated for the Best New Program Award from the Virginia Recreation and Parks Society. Brambleton Center hosted 83 unique rental groups for a total of 179 paid rentals with 8,982 in atten-dance. Additionally, 21 free use groups held 234 meetings with 5,771 in attendance.

Green Ridge continues to see success, recovering 100% of operating costs for fiscal year 2012, and finishing the year with approximately $157,000 net gain. Pass memberships continue to be the major source of revenue for the Center and ended the year with 8,600 overall members, a 10% increase over the prior year.

Successful programs are another key feature of Green Ridge, and the program success rate has increased to 70%, with camps, women’s wellness, and private swim lessons leading the course offerings. For fiscal year 2012, Green Ridge saw 581 rentals and an additional 45 rentals at Splash Valley Waterpark.

The Splash Valley Add-on offered to Green Members con-tributed $24,000 in additional revenue. By the end of the fiscal year, Splash Valley saw more than 47,000 visits. Many visitors from outside the Roanoke Region visited as well, making Splash Valley more of a regional tourist destina-tion.

Beginning July 1, 2012, our Therapeutic Recreation divi-sion becomes a true valley-wide service to special needs populations. During fiscal year 2012, a partnership with the City of Salem was developed for our TRS division to provide therapeutic programs to Salem residents as well as Roanoke County and Roanoke City residents.

The most popular the Athletics Division offers is orga-nized youth team sports. Fiscal year 2012 saw 5,385 youth sports participants in sanctioned sports of baseball, soft-ball, lacrosse, football, cheerleading, soccer and basketball. Adult Sports offered three seasons of adult team sports leagues in softball and basketball with over 1,125 partici-pants. Athletic Camps and Clinics enjoyed 2,662 program participants in various camps, clinics, and programs, a 10%

Quality youth athletic programs and recreational sports continue to be a priority for Roanoke County residents. Photo (c) Dominion Images.








Police Roanoke County Public Safety Center 5925 Cove Road Roanoke, Virginia 24019 Non-Emergency: (540) 562-3265 Emergency: 9-1-1

Police

The Police Department’s mission is to create a community where the citizens of Roanoke County feel safe in their homes and on the streets.

In an effort to use existing resources most efficiently, command staff undertook a study of the department’s operations, structure and staffing levels. As a result, the department created a 10-hour shift schedule for Uniform Patrol on evening and midnight shifts while maintaining an 8 1/2 hour schedule for daylight shift. This change helps provide extra, overlapping coverage on the busier evening and midnight shifts.

In calendar year 2011 alone, Uniformed Patrol officers handled a total of 95,643 calls for service – approximately 4,500 more calls than the previous year. Calls ranged from vandalism, theft and simple assault, to more violent crimes. The department strives to provide each caller with respect, compassion, and a willingness to resolve the issue regard-less of the call type.

To ensure that staffing levels remain strong enough for public safety, recruitment efforts were expanded in fiscal year 2012 with the airing of Public Service Announcements (PSA’s) on Roanoke Valley Television and continuing public outreach through social media outlets.

The Criminal Investigations Division (CID) investigates most major crimes within the County with an emphasis on crimes involving violence and high risk victims. CID cleared and subsequently secured a conviction in the only homi-cide occurring in the County that year. Detectives also cleared an armed robbery series occurring in the County and developed evidence that linked local robberies to inci-dents in Appomattox and the Tidewater area.

The Roanoke region continues to battle the increase in the illegal manufacture and distribution of methamphet-amine. Ongoing training has been provided to officers to increase their knowledge about the illegal manufacture, transportation, and distribution of methamphetamine.

The department’s Community Services Unit handles ani-mal related calls for service and enforces animal ordinance issues. In calendar year 2011, the Community Service Officers (CSOs) handled 2,920 calls compared to 3,056 in the previous year. The CSOs captured 769 at-large animals, which were either returned to their owners or transported to the shelter for holding.

The Traffic Enforcement Unit is dedicated to providing an array of traffic safety efforts. During fiscal year 2011/2012, the traffic unit coordinated 32 sobriety checkpoints and 25 license checkpoints. Eight of the 57 checkpoints were multi-jurisdictional and combined the Department’s resources and efforts with neighboring law enforcement agencies. Over the past year, the Traffic Unit performed 23 “Why Math Matters” presentations within the Roanoke County Schools. The program for driving-age teens is aimed at demonstrating the inherent dangers of risky driv-ing with a curriculum to match their current school studies.

In November 2011, Police Chief Ray Lavinder retired after more than 30 years of service to the County. In the interim, Assistant Police Chief Terrell Holbrook led the department until Howard Hall was appointed Police Chief in summer 2012.

Often the unsung heroes of neighborhood safety, Roanoke County’s Community Service Officers responded to nearly 3,000 animal control calls in 2011. Photo (c) Sam Dean Photography.








Public Information

Public Information Roanoke County Public Safety Center 5925 Cove Road Roanoke, Virginia 24019 Main Number: (540) 772-2010

Roanoke County’s Public Information Office (PIO) works to promote information to the community and employees through the county website, social media, news media, government access television, publications, and annual reports, civic leagues, email correspondence, and intergov-ernmental relationships.

In fiscal year 2012, the Public Information Office com-pleted its communications efforts for the December 2010 Brittany Mae Smith abduction case. The office issued its final news release to the local, regional, and national media following the case in February 2012, when the man accused of abducting Brittany and killing her mother was convicted and sentenced for the crimes.

The Public Information Office continued to work closely with the Police during the fiscal year and staff took a lead role in the preparation and distribution of press releases, media advisories, employee recruitment efforts, and man-agement of the Police social media pages.

The Public Information Office also collaborated with other departments to develop communication plans. As an example, PIO staff worked with employees in the Com-munity Development to promote continued public aware-ness of the Catawba Farmers Market, Street Light program, Roanoke Regional Housing Network, and assorted trans-portation projects. Staff also helped General Services staff and volunteers develop materials and launch the award-winning Save A Ton environmental campaign.

The County’s budget development process is another area in which the Public Information Office helps keep the public informed. Throughout the months prior to final budget adoption, staff develops and publishes numerous budget updates for employees and the public at large, including an extensive collection of budget documents on the County’s website.

In addition to creating media advisories and press re-leases, the Public Information Office assisted with the 2011 State of the County Address, assisting with creation of the invitation, photos, and preparation of supporting materi-als for the Chairman’s speech.

In fiscal year 2012, visits to the County’s website increased by 29% over the previous fiscal year, more than three times the projected growth. Staff continued to leverage the County’s various social media channels and traditional media channels to inform citizens about public meetings, events, programs and County news. Social media usage by

citizens increased during the year, with more than 2,900 Facebook followers on the County’s main government page (up 16%) and more than 1,800 followers on Twitter (up more than 60%). Views of the County’s YouTube video channel also increased from 30,853 to more than 60,000 views, an increase of nearly 100% over the previous fiscal year.

The Public Information Director serves as primary host of “Roanoke County Today” and records a new half-hour show each month. The Public Information Director also submits topic ideas to the show’s producer and writes and voices periodic informational videos and public service an-nouncements. In addition to serving as host of “Roanoke County Today,” the Public Information Director also serves on the Roanoke Valley Television Committee.

In fiscal year 2012, the Public Information Office received a Gold Summit Award from the Blue Ridge Chapter of the Public Relations Society of America in the “Issues and Crisis Communications” category. The office also received a 2011 Platinum MarCom Award for the County’s online Annual Progress report, a Platinum Award in the Crisis Communi-cation Plan or Response category as well as a 2011 Gold MarCom Award for the County’s 2010 Census communica-tions and marketing plan.

In addition, the Public Information Office earned two honorable mentions from MarCom - one for the County’s website redesign and the other for the County’s efforts to increase public value/awareness of the Police Department.

Roanoke County once again ranked among the top digital counties in the nation for use of information and communication technology to support and provide public service. In 2011, Roanoke County tied for second place in its population category in the annual Digital Counties Sur-vey by the Center for Digital Government and the National Association of Counties (NACo).








Public Library system

Public Library Headquarters South County Library 6303 Merriman Road Roanoke, Virginia 24018 Main Number: (540) 772-7507

Today’s libraries are more than books! They have become community centers where all ages can participate in fun and educational activities.

Public Library System By The Numbers...Registered patrons ................................................................63,568

New library cards issued (calendar year) ........................ 6,792

Visits by registered patrons ............................................ 887,719

Items borrowed ................................................................1,262,732

Reference questions answered ..................................... 224,610

Hours of public computer use ....................................... 155,875

Downloads from online resources ............................... 279,066

Volunteer hours contributed .............................................12,272

South County Library on Merriman Road, across from Penn Forest Elementary School, is Roanoke County’s headquarters library. Photo (c) Bill Hazelgrove.

The Roanoke County Public Library is the community’s primary resource for lifelong learning and the place people turn to for the discovery of ideas, the joy of reading, and the power of information. There are six libraries in Roanoke County: South County (headquarters), Bent Mountain, Glenvar, Hollins, Mount Pleasant, and Vinton.

Roanoke County Public Library’s new headquarters, South County, was completed in 2012. Construction of the new Glenvar Branch Library began that same year with an anticipated opening in 2013. The new facility is located on the same site as the former Glenvar Branch Library at 3917 Daugherty Road in Salem.

A site was acquired in downtown Vinton for a new Vinton Branch Library. The Roanoke County Purchasing Depart-ment issued a request for proposal for architectural and engineering services for the new library. With a design firm selected, the Vinton community can begin the process of envisioning a new branch library.

South County, the long-anticipated 54,000-square-foot headquarters library, was dedicated on January 3, 2012. In addition to wide-open spaces, natural daylighting, and ample parking, South County has 77 public computers and plenty of work and reading areas.

If more privacy is needed, two study rooms and a quiet reading room are available. A fireplace on each floor gives the library a welcoming feel. Kids always find fun and adventure in the whimsical Children’s Area and Storytime








Public Library System

Glenvar Library 3917 Daugherty Road Salem, Virginia 24153 Main Number: (540) 387-6163Temporary Location: 2630 West Main Street Salem, Virginia 24153 Main Number: (540) 387-6163

South County Library 6303 Merriman Road Roanoke, Virginia 24018 Main Number: (540) 772-7507

Roanoke County’s South County Library was officially dedicated and opened to the public on January 3, 2012. Photo (c) Gray Craig.

Public access to technology, public meeting spaces, and comfortable amenities for kids, teens, and adults are hallmarks of the award-win-ning South County Library. Photo (c) Joe Sgroi.

The new Glenvar Branch Library under construction at 3917 Daugherty Road will be nearly three times the size of the old library and will feature modern library amenities and services.

Room, and the Teen Center is the perfect place for teens and tweens to “hang out” in a safe, happy, and construc-tive environment. And, of course, South County’s almost 136,000-item collection is the centerpiece of any library visit.

In many ways, The Commons is what makes South County unique. This 9,000-square-foot annex contains a coffee shop and drive through operated by Mill Mountain Coffee and Tea, two large meeting rooms, and a 200-seat audito-rium. Low-priced, like-new books and DVDs can be found at the Friends Shop.

As 2012 drew to a close, construction of the Glenvar Branch Library continued in earnest. The new facility was designed by HBM Architects of Cleveland, OH, the same firm that designed South County Library. HBM has devel-oped a national reputation for their creative use of spaces, especially in regard to libraries. To date, they have de-signed more than 250 libraries around the country.

When the new building opens, Glenvar citizens can look forward to a contemporary library encompassing 15,150 square feet, almost three times the size of the old branch. It will include a meeting room, a computer lab, a teen area, a colorful room for children, 27 public computers, a drive-through book pick-up/drop off window, after-hours book lockers, an outdoor patio area, and more.








Real Estate Valuation Roanoke County Administration Center 5204 Bernard Drive, SW, Second Floor Roanoke, Virginia 24018 Main Number: (540) 772-2035

Real Estate Valuation

Real Estate Fast Facts• In calendar year 2012, there were approximately 624

home sales.

• The median home sale price for a single family home was $198,250 in calendar year 2012.

• Real Estate Valuation office appraised approximately 5,600 properties per appraiser in 2012.

Real Estate Valuation staff administers the County’s Land-Use Program to encourage the preservation of land, natural beauty and open spaces. For more information, please see www.roanokecountyva.gov/REV.

The Department of Real Estate Valuation is responsible for assessing all taxable real property in Roanoke County at 100 percent of fair market value, assuring equalization and uniformity according to Virginia law. It also ensures an effective assessment appeal process through the Board of Equalization when necessary. The department also administers the County’s Land-Use Program to encourage the preservation of land, natural beauty and open spaces.

All real property in Roanoke County is subject to taxation, except those properties that are specifically tax exempt. Annu-ally, Roanoke County appraises more than 45,000 parcels with a total market value of $8,972,959,100.

The appraisal staff is responsible for identifying, locating and estimating the value of these properties. The appraiser does not create the value — citizens establish the value by buying and selling real estate in the open market. The appraiser has the responsibility to evaluate those transactions and appraise property equitably with similar surrounding properties.

Real estate assessment notices are sent to property owners in January. The informal appeals process also occurs in Janu-ary, when property owners may speak with an appraiser about their recent assessment notice. The Board of Equalization has three meetings during the year, in May, August and November. Each year, the Roanoke County Board of Supervisors establishes the real estate tax rate. Taxes are due to the Roanoke County Treasurer in June and December.








Roanoke County Public Schools

Roanoke County Public Schools Administrative Office 5937 Cove Road Roanoke, Virginia 24019 Main Number: (540) 562-3900

With a total enrollment of more than 14,000 students, and an on-time graduation rate of 91.7%, Roanoke County Schools continue to overcome several challenges in fiscal year 2012, including a major reconstruction project and implementing new State mathematics standards for stu-dents.

In fiscal year 2012, more than 87.7% of Roanoke County graduates pursued some form of post-secondary educa-tion and 1,002 students took dual-enrollment courses, earning college credit while attending a high school class. Roanoke County students earned $6.84 million in scholar-ships in 2012.

Even with these challenges, the students and staff at Roanoke County Public Schools once again had a success-ful year. Every Roanoke County school continues to be fully accredited by the Virginia Department of Education. Seven elementary schools received the Governor’s Award for Educational Excellence -- an all-time high for Roanoke County Schools. Clearbrook Elementary School was also named as a Blue Ribbon School - a first for any elementary school in Roanoke County.

Within days of the end of the 2010-11 school year, demoli-tion crews began to tear down much of the original Cave Spring Middle school, which dated back to 1956. During construction Cave Spring Middle students held classes in separate locations -- 6th and 7th grade students were housed at Hidden Valley Middle School while 8th grade students attended classes at Cave Spring High School.

The $26.8 million dollar project included adding a new third story for the west wing of the building, while the main entrance was moved from Brambleton Avenue to Ranchcrest Drive.

For years, special area classes and kindergarten students at Burlington Elementary School held classes in the base-ment of the school. Beginning with the 2012-13 school year, these students will learn in a 10,000 square foot addi-tion at an approximate cost of $2 million.

In fiscal year 2012, staff began the process of having the science, technology, engineering and math (STEM) curricu-lum at the Burton Center for Arts and Technology (BCAT) designated as a Governor’s STEM Academy. The Governor’s STEM Academy designation will integrate STEM course-work with career training in science, engineering and technical fields.

Beginning in the 2012-2013 school year, kindergarten and special area classes at Burlington Elementary will have their own newly constructed addition. Photo courtesy Roanoke County Public Schools.

Fiscal year 2012 saw the demolition and reconstruction of Cave Spring Middle School, featuring a new third story, a new entrance off Ranch-crest Drive, and expanded gymnasium and classrooms. Photo courtesy Roanoke County Public Schools.








Sheriff’s Office Roanoke County-Salem Jail 301 East Main Street Salem, Virginia 24153 Main Number: (540) 387-6140

Sheriff’s Office BenchmarksInmates committed to jail ..............................................4,236

Civil process papers served ........................................ 45,066

Court sessions/court security .......................................1,177

Miles driven in prisoner transports ......................... 88,285

Number of prisoner meals served .........................164,963

Sheriff’s Office

Mike Winston, Roanoke County Sheriff.

The Sheriff’s Office primarily provides court security, serves civil process and houses inmates awaiting trial. The Roanoke County Sheriff’s Office is accredited by the Ameri-can Correctional Association and is one of only 13 jails in the Commonwealth of Virginia to be accredited nationally and one of 134 accredited jails nationwide. In addition, the Sheriff’s Office is accredited by the Virginia Law Enforce-ment Professional Standards Commission.

The Sheriff’s office typically provides deputy-supervised inmate roadside trash collection every weekend. The Sheriff’s office has also provided inmate labor to complete various projects at Oak Grove Elementary School, Hidden Valley High School, Northside Middle School, and Back Creek Elementary School.

In cooperation with the Parks division, the Sheriff’s inmate work program provides groundskeeping services at several County buildings. During fiscal year 2012, the inmate work program saved Roanoke County citizens approximately $54,295 over a 9 month period.

Courthouse security is an ongoing concern and deputies stationed at the two courthouse entrances screen approxi-mately 3,500 visitors each week for weapons or contra-band. A group of Emergency Response Team deputies is continually trained to quickly respond to trouble in the jail and the courthouse complex.

The Sheriff’s Office continues to volunteer in community events by participating in the Law Enforcement Torch Run and Poker Ride for the Special Olympics. Thousands of Special Olympics athletes in Virginia benefit from the funds that are raised in these events. Deputies also partici-pate in numerous other events, such as the MDA Lock-Up, Tug-for-Tots, golf tournaments, pistol matches, the Easter Bunny Foundation, and the Touch-A-Truck event held at Roanoke County’s Green Hill Park.

In fiscal year 2012, Sheriff Winston established a Citizen Volunteer Program to supplement and expand upon the work of sworn Deputies and civilian personnel in the Sher-iff’s Administration, Jail, Courts, and Civil Process divisions.








Comprehensive Services Act The 1993 Comprehensive Services Act for At Risk Youth and Fami-lies (CSA) is a Virginia law that provides for the pooling of funding sources to purchase services for high risk youth. The local CSA office serves Roanoke County and the City of Salem. CSA funds are managed at the local level by interagency teams to provide high-quality services to high risk youth and their families.

Benefit Programs

• Medicaid

• SNAP (Supplemental Nutrition Assistance Program)

• Temporary Assistance to Needy Families (TANF)

• Energy Assistance Programs

• Long Term Nursing Care

• Auxiliary Grant Program

• Aid to Families With Dependent Children- Foster Care (AFDC-FC)

• Emergency Assistance to Needy Families

• Refugee Cash Assistance and Refugee Medical Assistance

Service Programs

• Adoption Services

• Adult Protective Services and Adult Services

• Child Protective Services

• Child Care Services

• Early and Periodic Screening, Diagnosis, and Treatment (EPSDT)

• Employment Services

• Foster Care Prevention Services

• Foster Care for Children & Foster Parent Education

Additional Programs

• Child Support Enforcement Programs

• Community Service Block Grant Program

Social Services

Social Services 220 East Main Street P.O. Box 1127 Salem, Virginia 24153 Stellar One Building, Third Floor Main Number; (540) 387-6087

Programs and ServicesRoanoke County’s Department of Social Services ad-

ministers the following programs for families, children and adults in need of assistance:

The Department of Social Services provides public assis-tance within state and federal guidelines to preserve, protect, and restore family and individual stability. The department serves the citizens of Roanoke County, the Town of Vinton, and City of Salem.

Launched in October 2012 customers can now apply for and manage their benefits on-line at http://commonhelp.virginia.gov. In October of 2013, a number of Medicaid programs will move into this new eligibility determination process which will further streamline manual processes used today. For more information see http://ehhr.virginia.gov.

Energy Assistance programs provide heating and cooling as-sistance to more than 1,500 families the past fiscal year. Med-icaid programs serving families with children, foster care chil-dren, adults living independently, or residing in assisted living facilities and nursing homes increased 63% in fiscal year 2012 with 121,601 recipients receiving Medicaid.

Family Partnership Meetings (FPM) are a large part of the fo-cus on family-friendly practices. These meetings are designed to help families, teachers, counselors and other professionals involved with the family to collaborate and problem solve to best meet each family’s needs. During fiscal year 2012 the de-partment conducted 72 Family Partnership Meetings.

The department served 120 children in foster care during fis-cal year 2013 compared to 109 the previous year and contin-ues efforts to reduce the number of children in care by build-ing a stronger prevention program. Promoting and achieving homes for children continues to be primary mission of the de-partment. Currently 25 children, 20% of the foster care popu-lation, have an approved goal of adoption.

The VIEW program continues to have success in helping fam-ilies transition away from public assistance and into the work-place. Despite the unstable economy, 88% of the enrolled participants are engaged in a work activity, employment re-tention is at 64% and the average wage increased from $8.16 to $8.54 per hour.







http://commonhelp.virginia.gov

http://commonhelp.virginia.gov

http://ehhr.virginia.gov


F. Kevin Hutchins, Roanoke County Treasurer

Treasurer Roanoke County Administration Center 5204 Bernard Drive, SW, First Floor Roanoke, Virginia 24018 Main Number: (540) 772-2056

Treasurer’s Office

Three Easy Ways to Pay TaxesCitizens can pay taxes in person at our office or from the comfort of home by using the 1-800-2PAY-TAX phone payment service, or pay over the Internet with American Express, Discover, Visa, or MasterCard. Payments made over the phone or Internet are assessed a convenience fee by Official Payments Corp. in addition to the tax payment.

The mission of the Treasurer’s Office is to ensure the fiscal integrity of Roanoke County’s treasury. Over the past few years, changes in technology and procedures have im-proved the office’s customer service and allowed the staff to implement statewide best practices.

In addition to traditional collection methods, the Trea-surer’s office works jointly with the Commissioner of the Revenue, County Attorney, and state agencies to collect delinquent payments for Roanoke County.

Annually the Treasurer’s Office:

• Bills and collects real estate and personal property taxes. Real estate statements are sent semi-annually to more than 46,000 households.

• Mails in excess of 117,000 personal property state-ments each year.

• Pursues all other delinquent debt owed to the County.

• Reconciles all depository bank accounts for the County, various departments, and external auditors.

• Serves as the County’s chief investment officer, over-seeing the County’s investment policy of striving for the highest and safest investment returns.

• Maintains compliance with the Security for Public Funds Investment Act of the Commonwealth of Vir-ginia.

• Collects fines and fees from animal licenses, parking tickets and business licenses.

In fiscal year 2012, the Treasurer’s Office noted a rapid de-cline in the strength of the overall economy on the nation-al, state and local levels. As a result, the Treasurer’s office saw an increase in delinquent billings for the year. Despite these difficult market conditions, the Treasurer’s Office still achieved financial results in line with previous years.

The Treasurer is a constitutional officer elected by Roa-noke County voters every four years.







For more information about the departments and services highlighted inside this Annual Progress Report, please visit www.roanokecountyva.gov.

©2013CountyofRoanoke,Virginia.Photo©SamDeanPhotography.


2012 roanoke county annual progress report

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