20110413 tu delft improve the use of blackboard with support of eesysoft

11-04-2023

Challenge the future

DelftUniversity ofTechnology

Improve the Use of Blackboard with Support of Eesysoft Willem van Valkenburg, SSC-ICT Education Technology, Delft University of Technology

2Improve the Use of Blackboard with Support of Eesysoft

Who am I?

Willem van Valkenburg• Manager of TU Delft VLE (Blackboard)• Project leader TU Delft Mobile• Director TU Delft OpenCourseWare

• Chair of the Dutch Blackboard Usergroup (NLBbUG)

Twitter on twitter.com/wfvanvalkenburgBlog on www.e-learn.nl

Presentation will be available on http://slideshare.net/wfvanvalkenburg

http://slideshare.net/wfvanvalkenburg

3Improve the Use of Blackboard with Support of Eesysoft 3

TU Delft: Basic Data

• Faculties: 8• Bachelor programmes: 16• Master programmes: 39• Total number of students: 16,500• International students: 14%• Scientific staff: 2,700 • Number of PhD-theses per year: 260• Focal Multi-disciplinary Research Programs:

Energy, Health, Infrastructures, Environment.

TU Delft

www.tudelft.nl

http://home.tudelft.nl/en/


• Introduction

• Results user survey

• Solution of Eesysoft

• Questions

Agenda


• Blackboard user since 1999• Blackboard Learn 9.1 with

• Content System • Community System (Portal)

• Blackboard Mobile Learn and Central• Wimba Collaboration Suite• Daily >10k unique logins• Around 8k courses (2 years)

Introduction


• 104 instructor surveys submitted • 664 student surveys submitted

User Survey


Response instructorsUseful features First Second Third Announcements / Communication / E-mail 50%

Announcements / Communication / E-mail 30%

Course Information / Documents 18%



Assignments 18%

Overveiw 7%

Groups / Enrollment 12%

Announcements / Communication / E-mail 16%

Groups / Enrollment 6%

File exchange 10%

Groups / Enrollment 15%Grades 5% Assignments 7% Grades 10%Others < 5% Overview 5% File Exchange 6%Weak features

first second

Ease of Use 26% Overview 26%

Speed 12% Ease of use 24%

Overview 12% peer- and

selfassessment 5%

Grades 8% Upload of files 5%

Upload files 5% grades 5%

Assessment 5%

Others < 5%


Positive• Saves time• Ability ot periodically test• Easy communication with students• Availability of information for students• Increases quality• Reference possibility for students• Educational resources are up-to-date• Digital dropbox

Negative• Impersonal• Doesn’t increase the quality• New versions causes

problems• Inflexible• Takes a lot of time• Excessive security


E-Learning Support (ELS)

62%20%

19%

Did you make use of the services of ELS this year?

janeeniet van gehoord

Quality

Responsiveness

effectivenessParticipated in

workshop

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Rating of Support 2008

(very) good to neutral (very) bad n/a

Quality

Responsiveness

effectivenessParticipated in

workshop

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Rating of Support 2010

(very) good to neutral (very) bad n/a


Conclusions ELS

• Most of the instructors use ELS

• They are satisfied with the response

• The attendance of the workshops is low

Reasons

• Not all instructors start their classes in

September

• They want short instruction video’s at the

moment they needed


What do students think of their courses? (1)

very bad bad no good / not bad good very good n/a0%

10%20%30%40%50%60%

How do you value the use of Blackboard courses by instructors in general?

Architecture

Civil Engineering & Geosciences

Electrical Engineering, Mathematics and Computer Science

Industrial Design

Aerospace Engineering

Technology, Policy and Management

Applied Sciences

Mechanical, Maritime and Materials Engineering

Multiple faculties

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

very bad bad no good / not badgood very good n/a


What do students think of their courses? (2)

Positive• Information up-to-date

• Well structured

• Tests

• Announcements

• Assignments

Negative• Not up-to-date

• Not well structured

• No communication

• Wrong use of features

• Little used


SummaryBoth instructors and students are positive about

Blackboard, but…

• Many of the available features are not being

used, because:

• They are not aware of their existence

• They don’t know how to use it

• They want to be supported and informed at the

moment of need and 24x7


• EesySoft’s Application Positioning System (APS) monitors where users are working within an application

• It provides reports on how frequently a specific functionality is being used

• Based on the context users can receive support information about e.g. known problems, changes, FAQs, unused functionality

EesySoft:Navigation System for Blackboard users

Advantages:• Detailed insight in how BB is being used• Less helpdesk support needed• Less training / workshops needed• Better and more consistent use of Blackboard• users

11-04-2023

Challenge the future

DelftUniversity ofTechnology

A welcomes message for new users (only shown once)


If users click the link in the welcome message they are shown a video


Tooltip of a known problem (about guest access and link to work-around)


Message about a known problem and the possibility to keep informed


Dashboard with different widgets of information.This can be changed to own look and feel


Within the dashboard an user can select an help item. It is very easy to embed video’s


A user can select in his profile how much pro-active support he wants to see


April 11, 2023 23

[email protected]/wfvanvalkenburgslideshare.net/wfvanvalkenburg