2011 patient access study final toc

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2011 Patient Access Study June 2011

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23% of U.S. Hospitals Plan to Invest in Patient Access Solutions for Eligibility. This study leverages Voice of Customer (VOC) insight from more than 500 U.S. hospitals to represent a strategic assessment of the 2011 U.S. Patient Access aspect of the Revenue Cycle Management (RCM) market.

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Page 1: 2011 Patient Access Study   Final   Toc

2011 Patient Access StudyJune 2011

Page 2: 2011 Patient Access Study   Final   Toc

Table of Contents

I. Study Participant ProfileI. By Geographic LocationII. By Participant TitleIII. By Bed Size

II. EligibilityI. Market Adoption II. Vendor Market ShareIII. Market OpportunityIV. Vendor Mind ShareV. Expected Timeframe for ReplacementVI. Adoption Rate by Market Segment

IV. Bill EstimationI. Market Adoption II. Vendor Market ShareIII. Market OpportunityIV. Vendor Mind ShareV. Expected Timeframe for ReplacementVI. Adoption Rate by Market Segment

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Page 3: 2011 Patient Access Study   Final   Toc

Table of Contents

V. Propensity to PayI. Market Adoption II. Vendor Market ShareIII. Market OpportunityIV. Vendor Mind ShareV. Expected Timeframe for ReplacementVI. Adoption Rate by Market Segment

VI. Address ValidationI. Market Adoption II. Vendor Market ShareIII. Market OpportunityIV. Vendor Mind ShareV. Expected Timeframe for ReplacementVI. Adoption Rate by Market Segment

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Page 4: 2011 Patient Access Study   Final   Toc

Table of Contents

VI. Charity ScreeningI. Market Adoption II. Vendor Market ShareIII. Market OpportunityIV. Vendor Mind ShareV. Expected Timeframe for ReplacementVI. Adoption Rate by Market Segment

VIII. eCashieringI. Market Adoption II. Vendor Market ShareIII. Market OpportunityIV. Vendor Mind ShareV. Expected Timeframe for ReplacementVI. Adoption Rate by Market Segment

IX. Voice of Customer (VOC)X. Patient Access Key Reporting Indicators (KPI) RankingXI. Patient Access Adoption Levels – All Solutions

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Page 5: 2011 Patient Access Study   Final   Toc

Study Participant Profile by Geographic Location (n=513)

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Page 6: 2011 Patient Access Study   Final   Toc

Study Participant Profile by Title

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Director40%

CFO29%

Manager / Admin24%

Other7%

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Study Participant Profile by Market Segment / Number of Beds

Hospitals in CapSite Study (n=513)

< 200 Beds68%

200-400 Beds23%

401+ Beds9%

Distribution of All U.S. Hospitals (n=5,223)

< 200 Beds69%

200-400 Beds20%

401+ Beds11%

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APPENDIX

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About Us

CapSite™ is a healthcare technology research and advisory firm

Our mission is to help our healthcare vendor and provider clients make more informed strategic decisions that enable them to accelerate the

growth of their business.

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Page 10: 2011 Patient Access Study   Final   Toc

CapSite

Voice of Customer

(VOC)

Align your messaging with your customers

perception of value

CapSite Database

Optimize your pricing to

maximize your revenue and profit

Strategic Industry Reports

Competitive LandscapeMarket Size

Market Opportunity

Diagnostic Benchmarking

Win / Loss

Proven framework to improve your

win rate

Research Advisory Solutions

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Page 11: 2011 Patient Access Study   Final   Toc

CapSite™

Positioning

PackagingPricing

• EHR• Revenue Cycle• HIE• Professional

Services

HIT

• CT• MR• DR / CR• Mammography• Ultrasound

Imaging Equipment

• Patient Monitors• Smart Pumps

Medical Devices

CapSite™ Database

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Page 12: 2011 Patient Access Study   Final   Toc

2010 Vendor Neutral Archive (VNA)

2011 Professional Services 2011 Teleradiology

2011 PACS Replacement2011 Transcription Services2011 Ambulatory EHR

Strategic Industry Reports

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Page 13: 2011 Patient Access Study   Final   Toc

2010 Cardiology IT2010 Health Information

Management (HIM)2010 Revenue Cycle Management (RCM)

Strategic Industry Reports

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2010 Ambulatory EHR & PM 2010 Remote Radiology 2010 EHR Certification

Page 14: 2011 Patient Access Study   Final   Toc

2010 Ambulatory EHR2010 PACS / Imaging IT2010 Claims Management

Strategic Industry Reports

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CapSite ™ Database

The CapSite database is the trusted, easy-to-use online database, providing critical knowledge and

evidence-based information on healthcare technology purchases.

CapSite provides detailed transparency on healthcare technology pricing, packaging and positioning.

When it comes to healthcare technology research, it helps to see all the details. Those details are now

available with CapSite.

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