20 must see emails
DESCRIPTION
Change isn't just coming to the world of email marketing, it's here. And those who don't embrace it will be left behind. While broadcast or "batch and blast" emails aren't dead, or even dying, emails that truly "speak" to each and every recipient, either by being incredibly relevant or full of personality, are certainly more than just a passing trend.Distributing these targeted and personalized emails will be critical to marketers who are trying to land in and stand out in cluttered inboxes and generate incremental revenue.In this presentation we review 20 emails that embrace the notion of sending the right message to the right person at the right time and, in doing so, gain ideas that can lead to award-winning results for your company.Some of the best-practice elements showcased include:- Reminders that make reordering a snap - Personality that makes subscribers look forward to future emails - Happy Birthday wishes with a twist - How-to messages that improve the customer experience - Content that leaves an impression while also educating and deepening the brand relationship - Personalized emails that leverage customer data and behavioral insight - And many, many more.TRANSCRIPT
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20 Emails That Got It Right
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Speaker and Agenda
• Loren McDonald
– VP, Industry Relations
– Silverpop• 20 Emails / Q&A
• Resources
• Q & A
• Wrap-Up and Survey
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Welcome Series
Email # 1
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Welcome emails may be the most
important email your company sends.
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Welcome to the Tafford
Community
Tafford #1
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Three Reasons You Will
Love Tafford + A Special
Offer
Tafford #2
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Personalize Your Tafford
Experience
Tafford #3
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2009 Welcome Series Indexed Results…
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Service-Oriented Cart
Reminder
Email # 2
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• 3-part series
• Service tone
• Human
• 50%
conversion
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Reminder That Saves My
Marriage
Email # 3
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Product Review Request
Step-by-step
Email # 4
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“Famous” Happy Birthday
Email # 5
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10% off good
for one month
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2009 Birthday Campaign Indexed Results…
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Birthday – Tell A Friend
Email # 6
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Birthday – Tell Your Friends…
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Birthday – Tell Your Friends…
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Purchase Anniversary -
Reorder
Email # 7
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Purchase Anniversary + Reorder
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Welcome Home
Email # 8
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Product Use Video
Email # 9
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How-to video
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Personality That Pulls You In
Email # 10
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Personality – Personal & Fun
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Real People
Email # 11
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Maintenance Reminder &
More
Email # 12
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Make It Easy for Subscribers
Email # 13
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• Select flights right
from the email
• Oakland is my
preferred departure
airport
• “Popular Flights
• Search link
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Share-to-Social That You’ll
Love
Email # 14
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“Dough” + Valentine = Shareworthy
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Going out of stock…
Email # 15
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Reminders…almost out of stock
Open, CT and Conversion Rates that are
MORE THAN DOUBLE broadcast email
rates
Average Order Value is 53% HIGHER
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Don’t Make Customers Think
Email # 16
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Do the Math
for Your
Subscribers
- % off
- Old price
- New price
- $ Savings
- People are
motivated by
different
“discount”
math
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Visual That Tells the Story
Email # 17
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“We've got you covered - ash guaranteed holidays
from £142
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Timely – Solves a Problem
Email # 18
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- Content responds
to news coverage
- Open/CTR
significantly higher
than normal
- One of best
revenue
generators
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Bounceback – Simple
Email # 19
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Thanks!
• 60% Open Rate
• Nearly 3X avg
• 18.5% CTR
• 3X avg
• 7.5% higher AOV
than overall average
• 60% higher
conversion rate than
overall average
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Testimonials That Convert
Email # 20
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Before / After
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Significant
Increase in:
-Orders
- Sales
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Resources / Q & A
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About Silverpop
• A leading email marketing /
marketing automation provider
• Email marketing
• Transactional email
• Share-to-social
• Send Time Optimization
• Landing pages
• Surveys
• SMS
• API Integrations w/ Web analytics,
personalization, reviews,
recommendation technologies
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Resources
• Resource Center
– White papers
– Webinars
– Blogs
– Case studies
– Newsletters
– http://www.silverpop.com/marketing-resources/index.html
• Many presentations on SlideShare
– www.slideshare.net/Silverpop
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Q & A / Contact Information
• Loren McDonald
– Twitter: @LorenMcDonald
– Twitter: @Silverpop
www.slideshare.net/silverpop
www.silverpop.com
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Thank you!
On Twitter: @Silverpop
www.slideshare.net/silverpop
www.silverpop.com