2 3 - laurentian bank financial group · to help you manage your money. efficiently. skillfully....
TRANSCRIPT
2 3
1. My management, my solutions 1.1 My personal bank account 1.2 My fixed monthly fee plan 1.3 My special advantages 1.4 My tips for lowering service charges
2. My funds, my transactions 2.1 My account access
3. My credit, my possibilities 3.1 My credit card 3.2 My rewards program
4. My needs, my options 4.1 My choices
5. My personal information, my security 5.1 How my banking operations are protected 5.2 My precautions
6. My complementary info, my contacts 6.1 My account application form 6.2 Fees for my banking services 6.3 My active products that are no longer offered by the Bank 6.4 My contacts
MYMONEY,MYTOOLS
Your money. You earn it, you manage it, you save it, you spend it, you make the most of it. And to do all that, you need tools. Like a bank account, a debit card, a savings plan, management services, a credit card and a few other tools of the trade.
Want well-stocked coffers? Come see us! Because we have all the choice you could want to manage your money smoothly. Along with the tools mentioned above, we also have special plans, programs adapted to your life needs, protection instruments and everything it takes to help you manage your money. Efficiently. Skillfully.
Come see us! Because we have all the choice you could want to manage your money smoothly.
Want well-stocked coffers? Come see us! Because we have all the choice you could want to manage your money smoothly. Along with the tools mentioned above, we also have special plans, programs adapted to your life needs, protection instruments and everything it takes to help you manage your money. Efficiently. Skillfully.
Your money. You earn it, you manage it, you save it, you spend it, you make the most of it. And to do all that, you need tools. Like a bank account, a debit card, a savings plan, management services, a credit card and a few other tools of the trade.
Fee structure in force as at September 26, 2011.
4 5
As you might expect, banking habits vary greatly from one person to the next. Many factors explain this. For example, the average number of transactions per month, a preference for counter service or automatic banking machines, age or the capacity to save.
That’s why we offer you a series of accounts, plans and programs to help you take care of everyday business. You’ll see, there’s something for every habit. It’s up to you to find the solution or solutions that simplify your life the most and that cut your bank charges to a minimum. Simultaneously. Obviously.
My ManageMent, My solutions
1
You’ll see, there’s something for every habit.
6 7
My personal bank account
1.1We don’t like to complicate things for nothing. That’s why we only offer three accounts that, in our opinion, meet every need. So whether it’s to manage your everyday transactions, save towards a specific goal, make periodic payments, invest in the future, stir up business in the United States, or for anything else, you’ll find what you need with one of our three choices.
solutionsolution cHoiX22tHe operations account
Type of account Chequing account
Use ›› Ideal for current account transactions.›› Can be linked with a banking plan to reduce transaction fees.›› Choice of account statement1 or passbook.
Account maintenance fee Minimummonthlybalanceof$1,000andmore:›› No monthly fees
Minimummonthlybalanceoflessthan$1,000:›› No monthly fees for an account with an electronic statement1
›› $1.25 per month for an account with a paper statement1
›› $2.25 per month for an account with a passbook
Bank charges Minimummonthlybalanceof$1,000andmore:›› No fees for withdrawals or transfers at the branch2, at a Laurentian
Bank automated banking machine (ABM) or through LBCDirect, cheques and direct debits.
›› No fees for bill payments made at Laurentian Bank automated banking machine or through LBCDirect.
Minimummonthlybalanceoflessthan$1,000:›› $0.65 per withdrawal, transfer or bill payment2 at a Laurentian Bank
ABM or through LBCDirect›› $0.65 per direct debit›› $0.85 per cheque›› $1.25 per withdrawal, transfer or bill payment at the branch2
tHe investMent eXcellence account
Type of account Savings account
Use ›› Ideal for saving or investing large sums while enjoying access to your funds at all times.
›› A wise choice if few transactions are carried out in the account.›› Choice of account statement1 or a passbook.
Interest rate3
(Interest is calculated on the minimum daily balance and paid monthly.)
Progressive annual rate by tiers; the yield compares favourably with a short-term deposit certificate.
Charges in force as at: ›› Balance of $5,000 to $24,999.99: ›› Balance of $25,000 to $59,999.993: ›› Balance of $60,000 to $99,999.993: ›› Balance of $100,000 and more3:
Account maintenance fee ›› No fees and your choice of a monthly statement1 or passbook
Bank charges ›› $1.00 per withdrawal, transfer or bill payment2 at a Laurentian Bank ABM or through LBCDirect
›› $1.00 per direct debit›› $1.25 per cheque›› $1.50 per withdrawal or transfer at the branch2
›› $1.00 discount on the first debit transaction of the month
%%%%
solutionsolution
8 9
Forward thinking…at 8:46 p.m. every day
CONSEIL TIP
Please note that all transactions carried out after 8:45 p.m. Eastern Standard Time (EST) at a Laurentian Bank automated banking machine or through LBCDirect is dated the next day.
1.2Whether you carry out just a few, some, a lot or loads and loads of transactions per month, we have a banking plan for you. Check out which of our four plans suits your needs and habits best!33
xtransact a little plan4
transact a lot plan4
transact witHout liMit plan4
Monthly fee $3.50 $4.00 $10.95
Typical client ›› Carries out very few transactions per month
›› Uses automated banking services and occasionally services at the branch. .
›› Carries out many transactions per month.
›› Uses both automated banking services and services at the branch.
›› An ideal solution for people with extensive banking, offering an unlimited number of transactions of all kinds.
Maximum number of free transactions per month5 8 transactions 15 transactions Unlimited
Laurentian Bank ABMs (withdrawals, transfers, bill payments)
6 per month
LBCDirect (transfers and bill payments)
INTERAC® Direct Payment6
Cheques
Direct debits
At the branch (withdrawals2, transfers) 2 per month
Account maintenance fee
Bank statement1 or passbook Your choice Your choice Your choice
Other privileges
available on request− − ›› Free quarterly statement,
The Super Statement
tHe Day by Day interest plus account in aMerican Dollars
Type of account Chequing account in U.S. funds
Use ›› Ideal for everyday banking transactions in U.S. funds.›› The features and charges are also in U.S. funds.›› For use at a branch only – the account cannot be accessed using
an automated banking machine or LBCDirect.›› Cannot be linked with a banking plan.›› Choice of a statement1 or a passbook.
Interest rate3
(Interest is calculated on the minimum daily balance and paid monthly.)
Progressive annual rate by tiers.
Charges in force as at: ›› Balance of less than $1,000 USD: ›› Balance of $1,000 to $4,999.99 USD3: ›› Balance of $5,000 to $9,999.99 USD3: ›› Balance of $10,000 USD and more3:
Account maintenance fee ›› No monthly fees for an account with an electronic statement1
›› $1.25 USD per month for an account with a paper statement1
›› $2.25 USD per month for an account with a passbook
Bank charges Minimummonthlybalanceof$1,000USDandmore:›› No fees for withdrawals or transfers at the branch2, cheques.
Minimummonthlybalanceoflessthan$1,000USD:›› $0.85 USD per cheque›› $1.00 USD per withdrawal, transfer or bill payment at the branch2
%%%%
My FiXeD MontHly Fee plan
x
solutionsolution
x
10 11
xtHe golD service plan4
Monthly fee $28.00
Typical client ›› Wants complete freedom as to how many transactions can be carried out.›› Has complex financial needs.›› Uses both automated banking services and services at the branch.
Maximum number of free transactions per month5 Unlimited number of transactions
Laurentian Bank ABMs (withdrawals, transfers, bill payments)
LBCDirect (transfers and bill payments)
INTERAC® Direct Payment6
Cheques
Direct debits
At the branch (withdrawals, transfers)
Account maintenance fee
Bank statement1 or passbook Your choice
Other privileges7 available on request
›› Free payment of bills at the branch›› Free withdrawals at INTERAC®6 and PLUSTM6 network ABMs›› A line of credit starting at $1,500 with no transaction fees8
›› Overdraft Protection with no monthly user fees8 if you do not qualify for a line of credit›› Free personalized cheques9
›› Free stop payments (complete information)›› Official cheques, certified cheques and money orders (CAN and USD)›› Bank drafts at no charge›› American Express® Travelers Cheques, with a single signatory, at no charge and a 1% discount
on service charges for Cheques for Two®
›› A 50% discount on annual safety deposit box rental10
›› A 1% reduction on the interest rate in effect for fixed- or variable-rate personal loans11 ›› A $150 discount on fees upon transfer of a mortgage to Laurentian Bank12
›› Free additional VISA13 Gold Passport card for your spouse›› A $50 discount on the fees for a self-directed RRSP14
›› Tactical RRSP with no annual fees›› A $100 discount on management cost of a Laurentian Trust portfolio15
›› Free monthly statement, The Super Statement
all in one, once and for all
Want to cut your banking charges? Choose a banking plan! It’s amazing how much you can reduce your banking expenses. Especially if you carry out lots of transactions every month. To give you some idea, we created the following example with our Transact without limit banking plan that lets you carry out an unlimited number of transactions per month. We now leave you the pleasure of discovering the power of all-in-one on 41 monthly transactions compared to the cost per transaction without a plan.
! ! transactions carrieD out norMal cost
(without a plan)cost witH transact witHout liMit plan
5 withdrawals at a Laurentian Bank ABM ($0.65 each) $3.25
Included in the plan
4 transfers at a Laurentian Bank ABM or through LBCDirect ($0.65 each) $2.60
20 transactions paid by INTERAC® Direct Payment6 ($0.65 each) $13.00
5 bill payments at a Laurentian Bank ABM or through LBCDirect ($1.25 each) $6.25
4 direct debits ($0.65 each) $2.60
3 cheques ($0.85 each) $2.55
The Super Statement (monthly statement) $2.50
Total $32.75 The plan’s fixed fee $10.95
Monthly savings with Transact without limit plan $21.80
Annual saving $261.60
There you have it: $21.80 in savings per month! Multiply that by twelve and you could save no less than $261.60 during the year based on our example. Obviously, your savings would depend on the services you use. Our example doesn’t cover everything. For more details on our banking plans, check out their fact sheets on pages 9 and 10.
12 13
My special aDvantages
1.3Are you under age 18, a student between the ages of 16 and 25, or older than 60? Well then, have we got something for you - one of our special advantages programs that offer you privileges and free services. Take advantage while time is on your side! If you’re eligible for one of them, there are great savings to be had.
tHe operations account youtH4
Monthly fee Free
To be eligible ›› Be under age 18
Specifics16 ›› Special chequing account for youth
Maximum number of free transactions per month Unlimited number of free transactions
Allowable transactions ›› Withdrawals, transfers and bill payments at the branch2 and at Laurentian Bank ABMs
›› Transfers and bill payments through LBCDirect›› Cheques›› Direct debits
User fees for complementary services
›› INTERAC® Direct Payment6: $0.65 per transaction
Account maintenance fee None
Bank statement1 or passbook Your choice
top secretThe more you make the most of our banking plans and special advantages, the less it will cost you and the more you’ll be able to save your bank notes, all the better to bulk up your piggy bank!
x
stuDent aDvantage4
To be eligible ›› Be between the ages of 16 and 25›› Be enrolled full-time in a recognized establishment (proof required).
Specifics ›› Gives access to financial privileges exclusively for students. ›› Offers a $8 monthly rebate on the regular monthly fee of one of the selected plans:
Plans Transact a lot Transact without limit The Gold Service
Reduced monthly fee Free $2.95 $20.00
Maximum number of free transactions per month5 15 transactions Unlimited Unlimited
Allowable transactions and other privileges7 Details on page 9 Details on page 9 Details on page 10
Financial privileges7 ›› Student line of credit17 (financing starting at $1,500, and only the interest must be paid while studying)›› VISA13 Black credit card for students (no annual fee, more flexible eligibility criteria, ideal to build a credit
history, practical for online purchases, advances of available funds, the Reward Me option at $1.66 per month or free when making more than $200 in net purchases during the month18, - a perfect option to collect points that can be exchanged for gift cheques at more than 80 retailers, such as Future Shop, Bureau en Gros/Staples, SAQ, Sports Experts and many others).
» The credit card cannot be offered to students aged under 18.
x
60+ aDvantage4
To be eligible ›› Be aged 60 or older
Specifics ›› All the advantages of the program extend to your spouse, regardless of age, provided you have a joint chequing account.
›› Offers a $6 monthly rebate on the regular monthly fee of one of the selected plans:
Plans Transact a lot Transact without limit The Gold Service
Reduced monthly fee Free $4.95 $22.00
Maximum number of free transactions per month5 15 transactions Unlimited Unlimited
Allowable transactions and other privileges7 Details on page 9 Details on page 9 Details on page 10
x
14 15
The first step to reduce your service charges is of course to take advantage of our banking plans and special programs. But there are a few other little tricks as well.
MAINTAIN ThE MINIMUM MONThLY BALANCE REqUIREDIfyoudon’thaveabankingplan,thesimpleactofgettingoneletsyouavoidtransactionandaccountmanagementfees.Also,avoidhavingtoomanybankaccounts.Instead,regroupallyourfundsinasingleaccountwithourRedCarpetSimplifiedService.Thisissimplertomanageanditkeepschargesfrompilingup.
TAkE OUT MORE MONEY LESS OFTENSinceyoupayfeesforeachtransaction,itisnotinyourinteresttoregularlymakesmallwithdrawalsortransfers.Notonlydoesthatcostyoumoney,butyourfrequenttripstoABMsareawasteofyourvaluabletime.
AvOID PAYINg YOUR BILLS AT ThE BRANChTransactionsatthebrancharethemostcostly.Sounlessyouhaveabankingplanoraprogramthatcoversthem,optfortransactionsatanautomatedbankingmachineorthroughLBCDirect–wetellyouallaboutthatInpoint2.1.
ASk FOR OvERDRAFT PROTECTIONChequesanddirectdebitswithoutsufficientfundscostabundle:$45.00tobeprecise,andyourfinancialreputationtakesahit.SowhytaketheriskofthathappeningtoyouwhenyoucanavoiditwithourOverdraftProtection?Itprovidesprotectionfrom$250to$1,500againstatemporaryshortfalloffunds.Andsinceyouonlypayfeeswhenyouuseit-$5.00permonthofusageplustheapplicableinterestontheoverdraft–it’sarealbargaintokeepyourpeaceofmind,andyourreputation,intact.
1.4Tip 1››Tip 2››Tip 3››Tip 4››
Tip 5››Tip 6››Tip 7››
TAkE ADvANTAgE OF DIRECT PAYMENTWhenyoumakepurchases,makeINTERAC®6DirectPaymentyourpreferredchoice.It’sfastandsomeretailersevenletyouwithdrawfunds.Ifyouneedcash,killtwobirdswithonestone.Itsavesyouatriptoabranchandsincetimeismoney,you’readoublewinner.
ChOOSE OUR AUTOMATED BANkINg MAChINES WhenyouareaLaurentianBankclient,it’salwaysinyourbestinteresttouseautomatedbankingmachinesbecausetherearenouserfeesinadditiontotransactionfees.Atotherinstitutions’ABMs,itcouldcostyou$1.50inINTERAC®6feespertransactionplusanyapplicablesurchargesfromtheinstitutionthatownstheABM.
BY PREPARED WhEN YOU MAkE A STOP PAYMENTIfyouhaveallyourinformationwithyou,thechargesforyourrequestwillbelessexpensive($13.00insteadof$16.50)thanifyouaremissingpapersandtheBankhastoconductresearchtofindthem.
My tips For lowering service cHarges
16 17
My FunDs, My transactionsWhen you’re always on the go and torn between work, family, leisure activities and obligations, it’s not always possible to get to the Bank during business hours to carry out transactions and take care of everyday business.
It is exactly for this reason that there are all sorts of ways you can access your funds. No need to rush or stress out to get to the Bank in time because now, you can enjoy access to your account anytime and from almost anywhere, to carry out just about all your transactions when and how you please. Freely. Calmly.
2
No need to rush or stress out to get to the Bank in time because now, you can enjoy access to your account anytime and from almost anywhere!
18 19
My account access
2.1MY BRANCH
It’s only natural that your branch is your primary contact with the Bank. For many services – starting with the opening of an account – you have to go there. If you also prefer to conduct your transactions there because you like the human contact, we advise you to take a banking plan or program that includes them to limit your costs. Service charges in the branch are higher per item than those for automated services. Without a banking plan or program, the bill could become heavy pretty quickly.
MY CLIENT CARD AND ABMS
Your client card is your key to use a host of electronic services: Laurentian Bank automated banking machines, the INTERAC®6 network in Canada and the PLUS®6 network in the rest of the world, and INTERAC®6 Direct Payment. To get a client card, just ask for it at your branch. Then you can use it in complete security to carry out transactions 24 hours a day, 7 days a week.
Your client card lets you easily access your bank account to withdraw money and make deposits or transfers, pay bills or make purchases at retailers affiliated with the INTERAC®6 Direct Payment service.
MY DIRECT PAYMENT SERVICE
The INTERAC®6 Direct Payment service lets you use your client card to pay for your purchases at more than 87,000 merchants in Quebec that have an INTERAC® terminal on site. When you pay, the money is automatically debited directly from your Bank account, exactly as if you were paying in cash.
MY OTHER ACCESS MODES TO MY FUNDS
Even though there are already all kinds of ways to access your funds, there are still two more that you can use to manage your funds and settle affairs from your account:
›› cheque payment›› direct debit
The first is a flexible payment method that you manage independently as you need it. The second gives you access to your funds to pay bills or accounts without you having to think about it, except to discipline yourself to set aside funds in a savings account for a specific goal (e.g. trip, new home, studies, etc.).
Sign up for LBCDirect telebanking service and do your banking by phone or online from home, the office or anywhere else, when and how it suits you. With LBCDirect telebanking services, you don’t have to go to your branch; your branch comes to you. Once you’ve tried it, you’ll never want to do without it!
MY TELEPHONE AND LBCDirect INTERNET SERVICES
20 21
Main banking operations tHat can be perForMeD tHrougH lbcDIRECT services
Banking operations ABM Internet Telephone
Check your account balance
Transfer funds between accounts
Make deposits and withdrawals
Consult current bills
Pay bills
Receive bills and statements and store them for seven years with epost™ – the Laurentian Bank online service
Check the balance of your line of credit
Check the balance of your credit card(s)
Check your loan balances (mortgage, personal loan, etc.)
Check the balance of your investment products
Get a cash advance on your credit card
Get your account’s transaction history
Get your Laurentian Bank VISA credit card account transaction history
Download your transaction history to your financial management software (Quicken, Money)
Transfer from another financial institution19
Order cheques
Update your passbook
Enjoy 24/7 accessibility
Enjoy international access to your accounts
lbcDIRECTeasyless eXpensivesecure
Secure services
lbcDirect servicesarenotonlysimpleandpractical,theyarealsoverysafe.Ourspecializedpersonnelalwaysdotheirbesttomaketheirservicesassecureaspossible.OntheInternet,forexample,advancedmeasurestoensuretheconfidentialityofthetransmissionofyourpersonalinformationinclude,inparticular:
››Theuseof128-bitencryptiontechnology–themaximumsecurityavailableatthistime;
››Automaticlogoutofanyonlinebankingsessionaftertenminutesofinactivity;
››Monitoringmechanismsofabnormaltransactions.
Subscribing to services
It’s easy !Allyouhavetodoiscall514-252-1846 or 1-800-252-1846. It’sfree,andwhenyouregister,youcanmakeasmanybillpaymentsasyouwantforthefirstthreemonths.Afterthat,you’llcontinuetosavebecausethetransactionsthrough lbcDirect arelesscostlythanthosecarriedoutatthebranch.
22 2322
My creDit, My possibilitiesThese days, the pressure is on from every direction to spend, spend, spend. On a trip, on a necessity, for a treat or an outing, and whether planned or unplanned all these opportunities and temptations seem to arise or pop up everywhere. If on top of that you always had to have the cash on hand to pay for everything, you’d never get out of the woods!
It’s a good thing there’s credit – especially the kind that comes in a card – to give you the latitude to manage your affairs and occasionally treat yourself without always having to dip into your account right then and there. When used well, credit is a tool that can work wonders and even reward you. Usefully. Flexibly.
3
When used well, credit is a tool that can work wonders and even reward you.
24 25
If there was a trophy for the most versatile and practical payment tool, the credit card would be a frontrunner to win it. Because in addition to letting you pay for purchases, it offers you a range of benefits and lets you build a credit history, which is virtually a must these days to get reasonably fast financing – as long as the credit history is good, of course!
Want a credit card? We offer a great array of VISA13 cards. How to choose the right one? By analyzing your needs, your means, your spending habits and our card features.
My creDit carD
3.1 No transaction fees.
Easy monitoring of your expenses on the first smart credit card statement in Canada.
Access to the epostTM virtual statement – the electronic version of your account statement.
VISA Zero Liability coverage in case of fraudulent use of your card.
Safely shop online thanks to Verified by VISA®.
Worldwide replacement service for lost or stolen cards.
All cards are equipped with chip technology and a PIN offering extra protection on all your transactions.
Access to many financial benefits and discounts with VISAPerks®. Visit www.visaperks.ca for details on current offers.
visa advantagesAre our VISA cards versatile and practical? And then some!
Cards accepted in more than 150 countries and at more than 12 million locations (retailers, boutiques, hotels, restaurants, tourist sites and many more), including 600,000 in Canada.
Guaranteed reservation services in hotels.
Easy cash advances at more than 800,000 automated banking machines and 400,000 financial institutions.
A 21-day grace period without interest on purchases, only payable on the date that appears on your statement.
››
››››››
››››››››
››››››››
DUE DATE
ACCOUNT BALANCE
MINIMUM PAYMENT DUE
AMOUNT PAID
30%Printed on paper containing 30 % post-consumer fiber, EcoLogo certified and manufactured using biogas.
Account Statement
Account Overview
Credit LimitCredit Available
Purchase Annual Interest RateCash Adv. Annual Interest Rate
Account
Reward ZonePrevious points balancePoints earned this periodBonus points earned this periodPoints redeemed this periodPoints adjusted this periodNew points balance† During the period
Visit:www.laurentianbank.ca/rewardzone
This Month’s Spending by CategoryTGroceryPharmacy
Motor fuelTelecommunicationsRestaurant
TravelTransportation
Cash advances Home
Others
PAYMENT METHODS ON REVERSE. Please allow sufficient time for payment to reach our Credit Card Services by the Due Date.
Return this part with your payment
Remittance Slip
Account No.: 0123 4567 8900 1111
Account No.: 0123 4567 8900 1111
ABCD
123
4AB
CD 1
234
ABCD
123
4
Pay your next grocery bill with your VISA and pocket $10.
See page 3 for details.
$6,500.00$2,044.25
19,99%19,99%
10 00053 520
0
0
063 520
$550 $80
$120 $200
$200 $2 010
$85 $0
$750 $460
12 %
2 %
3 %
4 %
4 %45 %
2 %
0 %17 %
11 %
From March 31, 2010 to April 30, 2010
Robert Martin Judith Martin1981 McGill CollegeMontreal QC H3A 3K3
VISA® Laurentian Bank
2010
MAY
25
1/6
$4,455.75
$133.67
4544 1234 1234 12344544 1234 1234 5678
ABCD
123
4
Robert Martin Judith Martin
Robert Martin Judith Martin1981 McGill CollegeMontreal QC H3A 3K3
10$RECEIVE(See page 3)
26 27
visa black carD
›› Basic credit card that provides convenience and simplicity for your everyday purchases.
›› No annual fee.›› Student card available.›› Optional Assur-paymentTM protection.
visa black reDuceD rate
›› Reduced interest rate.›› $30 annual fee.
visa black REwaRD ME carD
›› More generous credit card that lets you accumulate points to reward yourself.›› Great for your daily purchases with the most generous gift cheques on the market
from gas stations, grocers, pharmacies.›› Gift cheques from over 80 retailers.›› More than 350 items in 8 online boutiques: www.laurentianbank.ca/rewardzone.›› Offered with the Reward Me program (details on page 28).›› No monthly fee if you make more than $200 in net purchases during your billing
period18. If not, a monthly fee of $3.50 is billed.›› Purchase insurance and extended warranty included.›› Student card available.
visa golD PassPoRT
›› The «Travel perks» credit card - a travel essential for all out-of-province trips.›› Offered with the Passport rewards program (details on page 29).›› Comprehensive travel insurance:
›› medical insurance for trips lasting up to 15 days;›› collision and damage insurance for rental vehicles;›› public transportation vehicle insurance;›› trip cancellation and interruption insurance; ›› delayed baggage insurance.
›› FREE additional card for your spouse.›› Purchase insurance and extended warranty included.›› Warranties extended for up to one year.›› Travel assistance by telephone, any time of the day or night.›› $110 annual fee – no other Gold card offers you so many benefits for such a low price.›› FREE additional card.›› The VISA Gold card is offered free of charge with our Gold Service Plan.
carefree credit
CONSEIL TIP
How would like to have “in-case-of-just-about-anything” protection on your VISA card to ensure not only your security, but your loved ones’ security, too? We have just the thing: our Assur-paymentTM protection20. It’s your insurance that you’ll be able to make all your purchases worry-free, because you’ll profit from all these benefits:
›› Payment of the minimum monthly payment21 in case of job loss or disability.
›› Payment of the balance in case of death22;›› Legal assistance.›› Convalescence assistance.›› Health assistance.›› Domestic assistance.
28 29
My rewarDs prograM
3.2What would you say to being able to enjoy a few little extras – and some big ones, too! – just by using your credit card? Sound good? Well, all it takes is choosing a VISA Black Reward Me or VISA Gold Passport card. From the moment you get it, you can start collecting points with each purchase towards some very pleasant treats for you - or those close to you, of course! And we guarantee that there’s no lack of choice, as you’ll see for yourself when you check out our two rewards programs.
REwaRD ME prograM
›› A program that lets you accumulate points redeemable for gift cheques at more than 80 popular retailers or from a selection of more than 350 items.
›› You collect one Reward Me point for every purchase dollar you charge.›› Gift cheques, offered from 2,600 points, in various amounts depending
on the points accumulated and the merchants.›› Redeem your points for banking products using a Laurentian Bank investment gift
cheque.
golD PassPoRT
›› You collect one Passport dollar for every dollar purchase you charge.›› Points can be exchanged for:
›› unforgettable trips anywhere in the world (Surf, sand and golf getaway in O’Ahu Hawaii, villa family vacation, etc.);
›› a wealth items exclusive to Visa Gold Passport (cellars, high-tech household appliances, the latest camcorder, etc.).
›› You can make your reservations with the program’s agency or with the agency of your choice to receive your travel discounts.
Points also redeemable for gift cheques at retailers participating in the Reward Me program. Including Laurentian Bank investment gift cheques to boost your RRSP contribution.
For more details on the Reward Me and Passport programs, visit our Reward Zone site at www.laurentianbank.ca/rewardzone.
Apply online at www.laurentianbank.ca.
ODIN PROJECT NO.37050
FILE NUMBER (SKU/LINE):September 12, 2005PROOF NO. 01
DOCKET NO.7325
24 M, 94 Y
94 C, 100 Y
95 M, 100 Y
100 K
85 C, 35 M
30 3130
My neeDs, My optionsThere are all kinds of things you can do with money: save it, spend it, borrow it, invest it and even give it away. We’ll leave that last part to you, but we have some great options for all the other possibilities.
There are several ways to make your money go as far as possible. But the best way to make it is to have well-organized finances. How? By exploring the range of options that can allow you to manage your financial needs better and then make the most of them. Expeditiously. Ideally.
4
There are several ways to make your money go as far as possible.
32 33
My systeMatic savings plan
The Goal Getter. With a name like that, there can be no doubt that our systematic savings plan has a lot to do with discipline. Financial discipline, that is. To the power of three!
Special rates for The Organizer plan:$10.00 for terminating a plan before maturity $2.00 for withdrawal, transfer or suspension of monthly payments
My cHoices
4.1Main Features oF overDraFt protection
Protection offered $250 to $1,500
Fees ›› $5.00 per month of usage (plus the applicable interest charge on the overdraft)›› No fees if not used23
My overDraFt protection
To cover your upcoming payments (bills, INTERAC®, etc.), cheques and direct debits without running short of funds, or for short-term access to ready cash, get Overdraft Protection11.
My line oF creDit
Need a little more latitude to manage your affairs? Give yourself credit… by getting a line of credit11! As soon as your application is accepted, you can take advantage of flexible, reliable, ongoing borrowing power that will make it possible for you to finance your various projects or needs as you see fit, up to your limit.
Main Features oF tHe line oF creDit
Amount available $1,500 and more
Monthly repayment provisions Your choice – interest only, a percentage of the balance, or a fixed amount.
Transaction fees ›› $0.65 per withdrawal, transfer or bill payment2 at a Laurentian Bank automated banking machine, through LBCDirect or by direct debit
›› $0.85 per cheque›› $1.25 per withdrawal or transfer at a branch2
plans uses interest rate in force as at:
interest paiD
The Organizer To respect an obligation or carry out a short-term project.
Every six months, interest is calculated on the minimum monthly balance.
The Dream Builder For long-term planning and to set aside a small cushion. Base rate:
Plus incentive bonus
Every six months, interest is calculated on the minimum monthly balance and the interest rate increases according to the number of payments made within prede-termined tiers.
The RRSP Goal Getter To spread out your RRSP contribution over the year.
Every six months, interest is calculated on the minimum monthly balance.
%
%
%
%
34 35
My siMpliFieD transFer service
Your pay is deposited into one account, your hydro and telephone bills are automatically paid from a second account in a different financial institution, the mortgage is with yet another… that calls for help! Allow us to roll out our Red Carpet Simplified Service that lets you centralize all your preauthorized banking operations into a single account with us.
All you have to do is give us the necessary information and we’ll take care of the rest!
Our Red Carpet Simplified Transfer service includes the following:›› transfer of preauthorized operations at your former financial institution (direct debit
for your public utilities, subscriptions, loan payments, insurance policies, etc.);›› the modifications schedule, so you can manage your affairs during the transfer;›› transfer of your pay through a personalized form with your new account number
that you can bring to your employer;›› issue of a request for closing your former account, if you’d like.
My saFety Deposit boX
Do you have jewelry, legal documents, precious souvenirs and other valuable objects that you want to keep safe and sound some place else than at home? Have you thought about renting a safety deposit box? They come in different sizes for prices that vary accordingly, and they are one of the safest ways to store your things10. And if you have The Gold Service, you’re entitled to an annual discount on the rental.
When you rent a safety deposit box, you can put as many things into it as it will hold. You can then access it with your exclusive key during your branch’s business hours.
Sample rental costs of a safety deposit box3.75 cm X 12.5 cm (1.5 in. X 5 in.): $44.00 per year (taxes not included). 12.5 cm X 12.5 cm (5 in. X 5 in.): $80.00 per year (taxes not included). Several other formats and prices are also available.
My super stateMent
Its function? To offer you a global profile on a single statement of all the products you have with us: account, loan, mortgage, credit card and line of credit, investments, etc. In short, your whole financial situation at the Bank in a single document. We send it to you free of charge every month or every three months, if you have one of our banking plans24 such as Transact without limit or The Gold Service plans. Don’t have a banking plan? you can still receive The Super Statement every month, every three months or every six months for $2.50 per statement.
reD carpet
sim
pli
fied
tr
an
sfer
36 37
My personal inForMation, My securityWhen it comes to financial operations, especially electronic transactions, your personal information is as vital to your security as your eyes are to your sight. So it’s in your best interest to take care of it.
Believe us, it’s way better to err on the side of caution when you use your contact information, your personal identification number (PIN), a password or any other security code. The rule is simple: never, ever disclose your personal information unless you are sure that it is safe to do so. Totally. Completely. Absolutely.
5
The rule is simple: never, ever disclose your personal information ...
38 39
client carDs
You see, your PINs are the keys that open the doors to your bank accounts or the funds available on your credit card. To protect your money, here is a list of the main things to do and not to do when using your client cards.
How My banking operations are protecteD
5.1recoMMenDations to protect your client carDs
Always choose a different PIN or password for each of your cards.
Choose a PIN or a code that is easy for you to remember, but difficult to guess. Never choose your date of birth, your phone number or any other code of this type.
Always memorize your PINs and passwords. Don’t write them down anywhere and never give them to anyone.
Always keep an eye on your card during an operation and never lend it to anyone.
Always shield the keypad when you enter your PIN at a banking machine or on an INTERAC® point-of-sale terminal.
Check your account and credit card statements regularly. If there are any anomalies, contact us right away.
Immediately notify us if one of your cards is lost or stolen.
Contact us ASAP if you have any reason to believe the security of your cards or PIN is compromised.
protecting My online operations
Carrying out transactions online is very practical. But it also takes vigilance. You have to exercise caution here, as well. And not just once – over and over!
Measures to keep your online operations secure
Never send confidential information (account numbers, card numbers, passwords, etc.) by email. The Bank never emails its clients to ask them for personal or confidential information.
To go to your LBCDirect Online Banking Services site, you must always use Laurentian Bank’s official website address: www.laurentianbank.ca.
Avoid using software that records passwords.
Never leave your computer unattended during an LBCDirect session.
Always close an LBCDirect session by clicking on the link in the upper-right corner of the screen.
Always empty your browser cache after each LBCDirect session.
Use a recommended browser with 128-bit encryption.
Install efficient antivirus software and a firewall, and update them regularly.
Never download software or accept a file attachment when accessing websites, chat rooms or newsgroups unless you are absolutely sure of their authenticity.
Disable the computer’s file sharing function.
Before conducting an online financial transaction with your credit card, ALWAYS make sure that you are on a secure site – in the browser’s status bar in the lower-right corner of the screen, there should be an icon of a locked lock, and the address of the website should start with the letters “https” (which confirm that this is a secure site). By double clicking on the lock, you should be able to ascertain the legitimacy of the security certificate issued for it.
transaction actionsThe more precautions you take, the more verifications you make, the safer your business and the fewer hackers you’ll interest!
40 41
In addition to anti-fraud precautions, there are general precautions to take in your everyday activities, when using your debit or credit cards or when online. The point is to make vigilance a habit and to take every precaution.
My precautions
5.2precautions table
general or everyday precautions
›› Pay attention to your regular billing cycle. If one of your bills stops being delivered or doesn’t arrive as often on its regular date, tell the company concerned.
›› Be careful with your social insurance number. Your social insurance number is a key piece of your identity.
›› Always be sure to take back your debit or credit card after a purchase. Be doubly careful on trips, where the consequences of a memory lapse could be even more disagreeable.
›› Always check that the card returned to you is actually yours. ›› Check the amount of any bill before signing it.›› Never leave your receipts or bank statements lying around, especially
not in the car, not even in a locked glove compartment. ›› Register your bills and bank statements in the online electronic statement
service. They will be less vulnerable to retrieval by a dishonest individual.›› Trust your instincts. If a place seems shady to you, pay cash or don’t buy anything
if you don’t have cash on hand.
Specific precautions with debit and credit cards
›› Sign the back of your credit cards as soon as you receive them.›› Immediately report any loss or theft.›› Do not use a banking machine that looks abnormal or that offers questionable
or unfamiliar options.›› Choose a personal identification number (PIN) that is easy to remember
but that has nothing to do with your date of birth, telephone number or your children’s personal information.
›› Memorize your PIN. Do not write it on your card or on any paper that you keep with you. Not even in code, for example by adding a 1 to every number (e.g., 234567 for 123456). A code can be figured out.
›› Never lend your cards or give your PIN to anyone.›› Change your PIN regularly.›› Keep your receipts and check that the transactions carried out on your account
are those you actually made.›› Make a list of all your credit card numbers and keep it in a safe place.
It’s practical in case of loss, theft or fraud.
precautions table (cont.)
Internet precautions ›› Use passwords that are easy to memorize but difficult to guess.›› Never write down your passwords anywhere – especially not in your computer
memory – and never give them to anyone.›› Change your passwords regularly.›› Install antivirus software, antispyware and a personal firewall on your computer.
Update them regularly. ›› Regularly update your browsers (Explorer, Firefox, etc.) and operating system
(Windows, Mac OS, etc.). The updates help resolve security vulnerabilities.›› Before opening a session to perform a financial transaction on a website,
make sure that the site is secure. If it is, there will be an icon of a locked lock on the right side of the browser’s status bar and the page’s address will start with “https//”. As soon as your session is completed, don’t forget to end it by clicking on the link for this purpose (“end of session”, “log out” or something similar).
42 43
My coMpleMentary inFo, My contactsThere are also lots of other things to know about money management and banking matters. Like what to do to open an account. Like how much it costs to do this or that transaction. Like to whom to speak when you want to make a complaint or a comment.
We are committed to transparency and to keeping you informed to the best of our ability, so don’t hesitate to contact us if you need more information. Promptly. Conscientiously.
6
There are lots of other things to know, don’t hesitate to contact us!
44 45
The first thing to do when you want to manage your money is obviously to open an account at a financial institution. Would you like to open an account? Come see us, and be sure to provide the following information to complete your application25 :
›› your contact information;›› your date of birth;›› your occupation;›› an original, valid, undamaged piece of identification from Group A; ›› one other piece of identification from Group A and B, or a reference from a client
in good standing with us, or a reference from a person with a good reputation in the community where the branch in which you do business is located.
My account application ForM
6.1
accepteD pieces oF iDentiFication
group A group B
›› Your driver’s license if issued in Canada, as permitted to be used for identification purposes under provincial law
›› Your Canadian passport›› Your Canadian Citizenship or Certification of Naturalization, in the form of a paper
document or card but not a commemorative issue›› Your Permanent Resident card or your Citizenship and Immigration IMM 1000
Form, if issued before June 28, 2002, otherwise your IMM 5292 Form if issued after June 28, 2002 or IMM 1442 Form
›› Your birth certificate if issued in Canada›› Your Social Insurance Number card issued by the Government of Canada›› Your Old Age Security card, issued by the Government of Canada, which displays your
Social Insurance Number›› Your Certificate of Indian Status Identification card issued by the Government
of Canada›› Your provincial or territorial health insurance card, as permitted to be used for
identification purposes under provincial law›› Your identity card issued by a provincial government authority or their successors that
can serve as your identification – the card must bear your photograph and signature
›› Your employee identity card issued by an employer that is well-known in the community, bearing your photograph
›› A bank, client or automated banking machine card issued by a member institution of the Canadian Payments Association in your name, or bearing your name, and signed by you
›› A credit card issued by a member institution of the Canadian Payments Association in your name, or bearing your name, and signed by you
›› A client card from The Canadian National Institute for the Blind (CNIB) bearing your photograph and signature
›› Your foreign passport
CASHING MY FEDERAL GOVERNMENT CHEQUE OR MINISTER OF FINANCE CHEQUE
Have a cheque or other payment instrument from the federal government or Finance minister to cash, but you’re not a client with us? Come to one of our branches and we’ll be glad to cash it for you, without delay and at no charge if you are a private individual, provided that the cheque is in your name and in the amount of $1,500 or less26. You must identify yourself in one of the following three ways.
1. By presenting an original, valid, undamaged piece of identification from Groups A and B, with the photograph and the signature specimen of the individual making the request.
2. By presenting two pieces of identification from Groups A and B.
3. By presenting one piece of identification from Groups A and B, accompanied by a reference from a client in good standing with us, or a reference from a person with a good reputation in the community where the branch in which you do business is located.
Please note that only beneficiaries can cash a cheque or similar item, and only if the cheque or item in question has not been changed or altered. We also reserve the right not to cash the cheque or item if we have reasonable grounds to believe that a fraud or crime has been committed with it.
THE HOLDING PERIODS ON MY FUNDS
The Bank puts a hold on all cheques deposited to your account that are made at a banking machine or at the teller counter.
Cheque holding periods
›› Cheques drawn on an account from a financial institution located in Canada: maximum of 7 business days
›› Cheques drawn on an account from a financial institution located in the United States: 30 business days (approximate maximum period)
›› Cheques drawn on an account from a financial institution located outside Canada and the United States: 45 business days (approximate maximum period)
In certain circumstances, the holding period for funds (cheques) can be prolonged, regardless of the financial institution on which the cheque is drawn.
Main reasons for prolonging the holding period
›› If the cheque is irregular
›› To prevent fraud
›› Because of technical difficulties or unusual events beyond the control of the Bank
If deemed appropriate or advisable, the Bank can also send a cheque for collection. When applicable, the cheque will be deposited into the client’s account only when the issuing financial institution has confirmed payment of it.
46 47
The Bank offers you a host of services for your banking affairs, for different fees. Here is a full list. If you have one of our banking plans, some of these fees may be included in your plan’s fixed monthly fee.
Fees For My banking services27
6.2Administration fee applicable to each payment, information request and disclosure made by a third party in relation to administrative or legal proceedings, as per applicable laws (e.g. seizure, bankruptcy, alimony) $10.00
Annual interest on authorized or unauthorized overdraft 22%
Certified cheque› At the request of a client $10.00› At the request of a non-client $15.00
Cheque or direct debit without sufficient funds (NSF) $45.00
Cheques to send monthly› Account with statement
only $0.35 /cheque (min. $3.25)
Cheque or direct debit without sufficient funds paid by the Bank $5.00
Cheque drawn on a non-chequing account $6.50
Closing an account› Open for 90 days or less $20.00› Open for more than 90 days No charge
Debit card remplacement» As of the 2nd remplacement during
the same calendar year: $5.00 per additional card
Dormant accountNo transactions carried out for at least one year.» If the client responds to the inactive account
notice within the 90-day limit No charge
» If the client doesn’t take action on the inactive account notice within the 90-day limit› for the first dormant year $15.00› from the 2nd to 4th dormant year $30.00/year› from the 5th to 8th dormant year $40.00/year› for the 9th dormant year $45.00/year(If the balance is less than the amount to be collected, the charges correspond to the remaining balance. Note that a line of credit account with a credit balance that’s inactive for more than 36 months (3 years of inactivity)
will be charged fees based on the above grid.)
Fees for payment of public utility bills› At a branch, by a client with a Laurentian Bank transaction account $2.00
› At a branch, by a client without a Laurentian Bank transaction account $3.00
› At a Laurentian Bank automated banking machine or with LBCDirect $0.60
› At a branch, from a VISA account at another financial institution $2.00
(When paying a bill at the branch, at an ABM or through LBCDirect, withdrawal fees related to the account apply in addition to any bill payment fees, if applicable.)
Information on your account balance › At a Laurentian Bank ABM
or through LBCDirect No charge› By a phone call to the branch $4.00
INTERAC® Direct Payment $0.65/transaction
Item received by mail for deposit to an account $5.00
Notice for non-payment of a safety deposit box› 1st notice $10.00› 2nd notice $20.00› 3rd notice $30.00
Official cheque › $1,000 or less $6.00› More than $1,000 $10.00
Payment at the branch of a VISA account from another financial institution $2.00
Postdated cheque $5.00
Printing or reprinting an account statement $3.25/statement
Rental of a safety deposit box upon closure of an accountor at the request of a non-account holder Annual rent + $20.00
Request to transfer an account to another financial institution $20.00
Research related to an account› Within 90 days of the transaction date $5.00/item
› 90 days or more after the $40.00/hour transaction (min. $20.00, taxes not included)
Returned cheque› Cheque deposited No charge to
or cashed and returned the beneficiary
Special request related $40.00/hour to the account (min. of $20.00, taxes not included)
Stop payment on a cheque or on a direct debit› Complete information provided by the client $13.00
› Incomplete information provided by the client $16.50
Succession› Inventory of a safety deposit box by phone call to the branch, requiring the assistance of a bank employee $40.00/hour (min. $20.00)
› Administration fees to analyze and process the banking file $50.00
(Fees specifically related to products and services held by the deceased apply.)
Telephone assistance by the Telebanking Centre to transfer funds between two personal accounts at Laurentian Bank $3.00/transfer request
The Super Statement $2.50/statement
› Purchase of note by a client free › Purchase by a non-client $3.00› Sale of notes totaling
less than $1,000 (in Can$) $3.00
Transfers between accounts› At the teller counter Depends on or a Laurentian Bank ABM account features
To cover non-sufficient funds (NSF):› with prior authorization $5.00› without prior authorization $5.50› Automatic transfers
(fixed frequency and amount) $6.00 (set-up fee)
Unencoded or cancelled cheque or cheque that does not respect magnetic encoding standards $5.00
Use of automated banking machines by a Laurentian Bank Operations Account holder › Use of a Laurentian Bank ABM No charge
› Use of an ABM on the INTERAC® network $1.50
› Use of an ABM on the PLUS® network (abroad) $4.00
> Foreign currency conversions on any transaction at a PLUS® Network ABM (abroad): Exchange rate in effect at the time of conversion, plus 2.5% of the converted amount
(Transaction fees related to an account apply in addition to ABM usage fees, if any.)
INTERNATIONAL TRANSACTIONS
American Express® Travelers Cheques in Canadian dollars or foreign currency › › Standard format 1.25% of the purchase value (min. $4.50)
› Cheques for Two 1.75% of the purchase value (min. $4.50)
Bank draft in Can$ or foreign currency min. $7.50
Deposit of a foreign currency cheque into a Canadian dollar account If a foreign currency cheque (deposited into a Can$ account) is returned for non-sufficient funds or any other reason, the client assumes any loss resulting from fluctuations in the exchange rate that apply to the cheque from the deposit date to the date the cheque was returned.
Electronic funds transfer› Sent in Canada min. $20.00› Sent abroad min. $30.00› Received $15.00
Foreign currency› Purchase of foreign currency free› Purchase by a non-client $3.00› Sale of foreign currency under $1,000
(calculated in CA $) $3.00
Foreign currency bill › sent for collection $40.00› sent for collection and returned unpaid $40.00› received for collection $40.00(issuing bank’s fee—if applicable—and correspondence charges not included)
Foreign currency bill deposited in a CAD account returned unpaid $20.00
Foreign currency cheque drawn on a Canadian dollar account $15.00
Money order in Can$ or US$ $7.50
Stop payment on a money order or bank draft in CAD or USD $20.00(issuing bank’s fee—if applicable—and correspondence charges not included)
Withdrawal or deposit of a foreign currency bill in a CAD account › $1,000 or less $6.00› More than $1,000 $9.00
Notice of fee changesLaurentian Bank reserves the right to modify or introduce new charges by sending written notice to all clients who receive a statement or, in all other cases, by posting a notice at its branches and at its automated banking machines.
48 49
Features oF still-active but DiscontinueD banking proDucts
The TimeSaver Plan
Validity criterion You must have signed up for the plan before December 28, 2006.
Specifics5 Fixedmonthlyfeeof$9.25for35freetransactions8permonthamongthefollowing:›› Transfers and bill payments via LBCDirect and Laurentian Bank ABMs.›› Withdrawals at Laurentian Bank automatic banking machines.›› Cheques and direct debits›› INTERAC® Direct Payment6
›› Free account maintenance›› Bank statement or passbook›› Free monthly statement The Super Statement
The SuperSaver Plan
Validity criterion You must have signed up for the plan before December 28, 2006.
Specifics5 Fixedmonthlyfeeof$12.75for45freetransactionspermonthamongthefollowing:›› Transfers and bill payments at the branch, with LBCDirect or at Laurentian Bank ABMs.›› Withdrawals at Laurentian Bank ABMs or at the branch›› Cheques and direct debits›› INTERAC® Direct Payment6
›› Free account maintenance ›› Bank statement or passbook
Other privileges available on request7
›› No processing fees on bill payments at the branch ›› Overdraft Protection with no monthly user fees8
›› Free personalized cheques (“Exclusive” model)›› $15 discount on annual safety deposit box rental10
›› Continue to benefit from a 1% rebate until your loan is fully repaid, if applicable›› Free monthly statement The Super Statement
What do the following accounts have in common: Day By Day Interest, Prime Savings, Chequing Savings, Chequing account, The TimeSaver and The SuperSaver plans, The Senior Citizen as well as the Senior Citizen Plus Programs? These accounts are no longer offered but remain active for current holder. If this is your case, you will find below their main features.
My active proDucts tHat are no longer oFFereD by tHe bank
6.3Features oF still-active but DiscontinueD banking proDucts
Day By Day Interest, Prime Savings, Chequing Savings and Chequing Account
Account maintenance fee Minimummonthlybalanceof$1,000andmore:›› No monthly fees.
Minimummonthlybalanceoflessthan$1,000:›› No monthly fees for an account with an electronic statement1
›› $1.25 per month for an account with a paper statement1
›› $2.25 per month for an account with a passbook.
Bank charges
Day by Day Interest, Prime Savings, Chequing Savings Chequing Account
Minimummonthlybalanceof$1,000andmore:›› No fees for the following transactions: withdrawals,
transfers, cheques and direct debits
Minimummonthlybalanceoflessthan$1,000:›› $0.65 per withdrawal or transfer at a Laurentian
Bank ABM or through LBCDirect.›› $0.65 per direct debit.›› $0.85 per cheque.›› $1.25 per withdrawal, transfer or bill payment
at the branch2.
›› $0.65 per withdrawal or transfer at a Laurentian Bank ABM or through LBCDirect.
›› $0.65 per direct debit.›› $0.85 per cheque.›› $1.25 per withdrawal, transfer or bill payment
at the branch2.
One free transaction per month for a Laurentian Bank personal loan or mortgage payment.
À la Carte Account
Calculation and payment of interest Calculated on the daily closing balance and paid twice yearly, on April 30 and October 31.
Fixed monthly plan fee $15.00 plus interest on any advance, if applicable.
50 51
Feel free to share your comments or complaints with us anytime. As needed, please take the time to contact your branch by calling 514-252-1846 or 1-800-252-1846, or contact our head office. With good will, together we can get to the bottom of just about any situation.
My contacts
6.4Quality ManageMent at laurentian bank
1981 McGill College, Suite 660 Montreal, Quebec H3A 3K3 Telephone: 514-284-3987 • 1-877-803-3731 (toll free) Fax: 514-284-3988 Email: [email protected] satisfied with the way things turned out? Contact our Ombudsman’s Office preferably in writing:
oMbuDsMan’s oFFice at laurentian bank
1981 McGill College, Suite 1420 Montreal, Quebec H3A 3K3 Telephone: 514-284-7192 • 1-800-473-4782 (toll free) Fax: 514-284-7194 • 1-800-473-4790 (toll free) Email: [email protected]
Still unresolved?
oMbuDsMan For banking services anD investMents
P.O. BOX 896, Station Adelaide Toronto, Ontario M5C 2K3 Telephone: 416-287-2877 • 1-888-451-4519 (toll free) Fax: 416-225-4722 • 1-888-422-2865 (toll free) Email: [email protected]
Financial consuMer agency oF canaDa
427 Laurier Avenue West, 6th floor Ottawa, Ontario K1R 1B9 Telephone: 613-996-5454 • 1-866-461-2232 (toll free) Fax: 613-941-1436 • 1-866-814-2224 (toll free) Website: www.fcac-acfc.gc.ca
ExPLANATORy NOTES Unless otherwise indicated, the content of this guide is provided for information purposes only and does not constitute an offer to purchase or sell the products or services of the Laurentian Bank, its subsidiaries or its affiliates (collectively “Laurentian Bank”). This information is of a general nature and is not intended as specific investment, financial, accounting, legal or tax advice for any individual and should not be relied on as such. Calculations or projections are provided for general illustrative purposes only. Information provided is believed to be accurate when released. Despite its best efforts, however, Laurentian Bank cannot guarantee that it is accurate or complete or that it will be current at all times. Users should consult a qualified professional to obtain advice specific to their needs, situation, investor profile, investment objectives and/or financial situation. Each product and service is subject to an agreement containing the terms and conditions applicable in said agreement. 1 A bank statement will be sent to the client when 10 transactions or more are made on the account during a given month. 2 A withdrawal or bill payment taken from a cheque being deposited at the branch is considered a withdrawal at the branch. Please note that processing fees for bill payments at the branch are extra. 3 Interest rate applicable on the portion of the balance exceeding the lower limit of the bracket. The Bank reserves the right to change interest rates and rate tiers without prior notice. 4 The benefits of one banking plan cannot be combined with any other Laurentian Bank offer. A banking plan applies to only one bank account at a time. 5 Current fees apply to transactions exceeding the limit included in the banking plan. 6 Certain ABM operators and merchants require user fees. These fees are not Laurentian Bank service fees. 7 Banking fees apply on all services used that are not included in the plan or program. Financial privileges are available only to clients aged 18 and over. 8 Subject to credit approval. Interest charges apply. 9 “C” category price. 10 Subject to availability. 11 Subject to credit approval. 12 First-rank residential mortgage loan, owner-occupied single-family dwelling, duplex, triplex or condominium. 13 VISA Int. / Laurentian Bank of Canada, Licensed User. Subject to credit approval. For more information on Laurentian Bank VISA cards, including all information on credit rates, when interest goes into effect or the grace period and the amount of fees unrelated to interest, call 514-252-1846 (Montreal area or 1-800-252-1846 (toll free). 14 Service offered in certain branches only. Reduced charges apply only to self-directed RRSPs held with full-service brokerage firm Laurentian Bank Securities Inc. and do not apply to self-directed RRSPs held with Laurentian Bank Discount Brokerage. 15 Service offered in certain branches only. 16 Offered in CAN$ only. 17 Subject to credit approval. An endorser’s signature is required. 18 $200 in net purchases per billing cycle is required to obtain the reimbursement of the monthly fee. Cash advances, VISA cheques, fees (including monthly fees, charges for non-sufficient funds (NSF) cheques, etc.), balance transfers and transactions at automated banking machines are not deemed eligible purchases. 19 Please note that amounts transferred will be frozen for 5 working days. 20 Assur-paymentTM protection for the Laurentian Bank VISA card is underwritten by Industrial Alliance, a life and health insurance company. $0.97 per $100 of balance used. Subject to change. Until March 31, 2010 a fee of $0.94 per $100 of balance used charged to the account is applicable. Offer to persons 18 to 64 years old. 21 Maximum $750 per month to a cumulative total of $15,000. 22 To a maximum of $15,000 in case of natural causes and $30,000 in case of accidental death. 23 Interest applies on already used overdraft, if any. 24 Also offered free of charge with The TimeSaver, The SuperSaver and the Senior Citizen Plus Indispensable packages. These accounts remain active for current holders but are no longer offered. 25 Before issuing you your automatic banking card in compliance with the law, we may also ask you to agree to a credit check or request information on the pieces of identification which you present to us. 26 Any cheque exceeding this amount will be refused. 27 All fees mentioned here in no way concern the fees for our VISA cards. 28 A TimeSaver plan opened at one of our Ontario branches provides 6 monthly withdrawals from INTERAC® network automated banking machines.
Features oF still-active but DiscontinueD banking proDucts
Senior Citizen Program
Validity criterion You had to be age 60 or older when you signed up for the program before October 1, 2001.
Specifics ›› No transaction or account maintenance fees apply to your personal account if it is a Senior Citizen Account, Operations Account, Chequing Account or Chequing Savings Account (the only eligible accounts), regardless of whether you carry out your transactions at a branch, a Laurentian Bank banking machine or through LBCDirect.
›› Lets you carry out the following transactions free of charge: withdrawals, cheque transfers, direct debits and bill payments.
›› Lets your spouse, regardless of age, enjoy all the program benefits provided you have a joint account.
Other privileges available on request7
›› Annual order of 100 Senior Citizen personalized cheques.›› Money orders (in CDN and USD), official cheques and certified cheques at no charge.›› No service charge on standard format American Express® Travelers Cheques.›› 1% discount on service charges for American Express Cheques for Two®.›› No charge for the repurchase of foreign currency less than $1,000.›› $5.00 discount on the rental of a safety deposit box10.
The Senior Citizen Program - Indispensable Option
Validity criterion You must be aged 60 or more and have signed up for the plan before December 28, 2006
Specifics5 ›› All the advantages of the program extend to your spouse, regardless of age, provided you have a joint chequing account
Fixedmonthlyfeeof$6.00for45freetransactionspermonthamongthefollowing:›› Withdrawals, transfers and bill payments at a Laurentian Bank automated banking machine or branch,
or by LBCDirect; cheque and direct debit; INTERAC® direct payment6.›› Lets you take advantage of no account maintenance fees, your choice of bank statement or passbook,
and the quarterly Super Statement.
Other privileges available on request7
›› Overdraft Protection with no monthly user fees8
›› Free personalized cheques (“Exclusive” model)›› Official cheques, certified cheques and money orders (CAN and USD)›› American Express® Travelers Cheques, with a single signatory, at no charge and a 1% discount on service
charges for Cheques for Two®
›› Repurchase of foreign currency up to $1,000 at no charge›› Free stop payments (complete information)›› $15 discount on annual safety deposit box rental10
›› A 1% reduction on the interest rate in effect for fixed-or variable-rate personal loans11
›› A $150 discount on fees upon transfer of a mortgage to Laurentian Bank12
›› Free monthly statement, The Super Statement
52
there are all kinds of tools for managing your money. what you want is not just to find the right ones for you, but also the people who will help you maximize their uses. at laurentian bank, we truly understand this and we do everything we can to make it possible for you. to manage. to save. to prosper. so dare, all you want, to do what matters most to you with your money: we will always have exactly what it takes to equip you. Financially. Humanly.
For more informationcontact your advisor.
call 514-252-1846 or 1-800-252-1846.visit www.laurentianbank.ca.
1200
A (09
/2011
)
Printed on 100%-recycled post-consumer paper, Ecologo-certified. Chlorine-free process. Recycled and manufactured using biogas energy.