2 1-1 training presentation - 2012

Florida Department of Agriculture &

Consumer Services

USDA SUMMER FOOD SERVICE PROGRAM

FREE MEALS for kids and teens all summer long!

2-1-1 Helpline Training2012

The Summer BreakSpot is

meant to fill the nutrition gap

so that children still have

access to nutritious meals when school lets out for the summer months… and they return to school inthe fall well-nourished

and ready to learn!

www.summerfoodflorida.org

SAME PROGRAM!

The Summer BreakSpot is simply a branding mechanism to help market the Summer Food Service Program more easily, especially to teens. SFSP and the Summer BreakSpot are the exact same program.

“What is the Summer BreakSpot? Is it different from the SFSP?”

=Florida’sSUMMER

FOODSERVICE

PROGRAM

PARTNERSHIP


SUMMER BREAKSPOT


Florida’s name for the USDA Summer Food Service Program, which provides free meals and snacks to all children 18 and under at non-profit sites and schools in low-income areas.

Ensure that children in low-income areas have access to nutritious meals while school is not in session.

Provide federal reimbursement to non-profit meal providers for every meal served.

THE PURPOSE



INCREASE ACCESS & AWARENESS

Florida Department of Agriculture & Consumer Services

The Florida Department of Agriculture, the Florida Partnership to End Childhood Hunger and 2-1-1 have teamed up to increase families’ awareness about the Summer BreakSpot so that more children can benefit from this program.

PARTNERSHIP OUTREACH

Community Outreach Efforts• Business Cards• Television PSAs• Bus Wraps• Bus Shelters• Yard Signs• Door Hangers• Magnets• Billboards• Posters• Flyers

Many outreach pieces willbe multi-lingual.


2-1-1 OUTREACH

• Website banners and blurbs• Community Events• Facebook• Email Blasts• and More!

The 2-1-1s will also push information through their own outreach outlets, including


2-1-1 Community Outreach Efforts

*This must be reported to DACS at summer’s end.*

• Site Name• Site Address• Type of Site:

• OPEN– Meals made available on a first-come, first-serve basis.

• OPEN-RESTRICTED – Limited number of meals available due to limited space or staff. Instruct callers to contact the site first and to show up to the meal service as early as possible.

Information to Provide to Callers

2-1-1 RESPONSIBILITIES



Information to Provide to Callers (cont.) • Meal Times• Dates of Operation*• Site Contact • Encourage families to call

to verify meal times and service dates (Ex.: sites may not operate on days like 4th of July or field trips)


WWW.SUMMERFOODFLORIDA.ORG • Your tool to find a caller’s

site information!• Real-time, up-to-date site

details• You should also refer

families to the website (esp. the PARENTS section) as it contains much more information about the program and how it works.

2-1-1 RESPONSIBILITIESInformation to Provide to Callers (cont.)

http://www.summerfoodflorida.org/


FINDING A SITE

1) Click the “Find a Site” button.

FINDING A SITE

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2) Fill in search criteria. (Zip, City, or County)NOTE: More sites are added as summer approaches and more site applications are approved in the system. If not many sites, inform callers of this and recommend they call back/check the website closer to the time when school closes.

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FINDING A SITE

3) Read off site addresses so that caller can tell you which sounds closest. Click the name of that site.NOTE: Pay attention to “Dates” to be sure the site is not closing soon. If the site is closing soon, provide next closest site. You might also have to broaden your search to the City or County level if you’ve chosen a smaller search area.

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FINDING A SITE

4) Provide the site information to the caller.NOTE: Only in this view is the Site Contact also visible. Also, this view gives you street level detail of the site’s location in case it’s helpful to your call.

NO SITE NEARBY? PLEASE NOTE!


Please use the “Can’t Find A Site Nearby?” link on the site map to make a record of it. This will help DACS and the local community pinpoint where new sites need to be recruited this summer or next summer!

IF THERE IS NOT SITE NEAR THE CALLER

VERY IMPORTANT


Information to Collect from Callersand report to the Department at summer’s end• Date & Time of Call• Zip Code, City & County• Where & How They Heard

About SFSP*• Whether They Saw the TV

PSA*• Caller’s Language (English,

Spanish, Haitian Creole)• Caller’s Gender• Whether No Site Nearby (if

applicable)*(Utilize “Can’t Find a Site Nearby?” button on map page)


DIFFERENCE B/N “WHERE” & “HOW”

WHERE HOW

• School• Church• Friend/Family• WIC

Office/Clinic• Television• Website


What ACTUAL MATERIAL the caller may have seen or

received that they got the information off of

What PLACE the caller may have seen or received the

information

• Business Card• Poster• Actual Bus• PSA/

Commercial• Word of Mouth

BOTH IMPORTANT!

“From What Organization/Location”

“How Heard (Media)”

Other Callers with Children

Even when families call with questions unrelated to summer meals, information about the Summer BreakSpot should be offered—especially to those in search of resources for food assistance.



If callers call back with a complaint, please collect the following and report by emailto Michelle Morris within 24 hours:

Reporting Complaints

• Name of the person filing complaint (if they wish to leave their name)

• Caller’s telephone number (so DACS can call them back)

• Date the event occurred• County• Site name & address• Date and time 2-1-1 received complaint• What is the complaint: Denied meals,

Food was not edible, Staff discourteous, No one was at the site, etc.



CONTACTMichelle MorrisMichelle.Morris@

freshfromflorida.com

(850) 617-74301-800-504-6609 (email preferred, but

calls accepted)

mailto:[email protected]




Spikes in the number of calls may be experienced in some of the following instances:

Spikes in Calls

• First days of outreach campaign in each county (typically just before school ends)

• When TV/Radio PSAs air• Local news features a story

about the program (TV & print) • Websites feature the program

(especially “pushdown” or “takeover” ads on news channel websites)

• Outreach information distributed at community events



Many of yours and the callers’ questions about the program can be also be answered with the

“Answers to Frequently Asked

Questions”

document provided by the Department of Agriculture.

More Questions?


Frequently Asked ?s

What is the Summer BreakSpot?

FOR CALLERS: The Summer BreakSpot is a lot like the school breakfast and lunch program, except that in the summer it’s free for ALL kids 18 and under, so there’s no need to fill out any application or anything. Meals sites are also located throughout the community in places like parks and community centers. You just find out where the nearest site is, and the kids go there to eat during meal times. Sometimes it’s good to call before the first time you go so that the site knows to expect you.

TECHNICAL ANSWER: The Summer BreakSpot is our state’s USDA Summer Food Service Program. It is a federal nutrition program that local non-profits and schools use to make sure kids in their communities don’t go hungry during the summer.


Frequently Asked ?s

What are the requirements for my child to receive a meal? Do I have to fill out an application form?There is no application necessary and any child 18 or younger can simply come during meal times to receive a meal. However, we do suggest that you give the site a call first to let them know that your child may be coming during meal time. Some sites ask that an adult or responsible teen accompany children during the meal time because they don’t have staff to handle extra children that may not be a part of their regular activity program.

Exception: A few sites (like overnight camps and sites in higher income areas) do require that parents fill out a form about family income in order for children to receive meals.


Frequently Asked ?s

Is there a cost?There is no cost for meals. USDA requires that meals be served at no charge to the children. However, the site may have a fee set for the separate activity program that some of them provide. Meals, however, are free to all children.

Do these sites offer activities?Many sites have enrichment activities, though some simply provide meals. You can check the type of activities offered by the site if you call them. Registration for the activity program may be required.


Frequently Asked ?s

Would transportation be available for my children?If you are not within walking distance of a site, you will likely need to arrange transportation. Transportation is sometimes available in rural areas, or in conjunction with a site’s activity program. In most urban areas, there are often sites within walking distance. If this is a concern for you, you should contact the site and ask them if they offer transportation.

Another option is to fill out the “Can’t Find a Site Near You?” survey on the Find a Site page of www.summerfoodflorida.org (2-1-1 operators can fill this out for callers). This, however, may not result in a new site nearby until the following year; though some sponsors are in a position to set one up in the current summer if there is enough demand.



Frequently Asked ?s

Who funds this program?

The Summer Food Service Program is federally funded under the U.S. Department of Agriculture (USDA) and, in Florida, administered by the Department of Agriculture and Consumer Services (DACS). Sites are locally managed by non-profit organizations (the “Sponsors”) that provide the meals to nearby sites and receive a reimbursement from USDA through the Department of Agriculture.

For more information you can visit the ABOUT page on WWW.SUMMERFOODFLORIDA.ORG.



Frequently Asked ?s

What kind of food is served at these sites?

Summer Food sites serve nutritionally, balanced meals that meet USDA guidelines. A typical meal might be a sandwich, a fruit and/or vegetable, juice, and a milk.

To see sample menus, visit: www.frac.org/afterschool/menus.htm or www.fns.usda.gov/cnd/Summer/Administration/meal_patterns.html.


http://www.frac.org/afterschool/menus.htm

http://www.fns.usda.gov/cnd/Summer/Administration/meal_patterns.html

Frequently Asked ?s

What should I do if I have a complaint about a site?

There are two ways you can submit a complaint:

1) A 2-1-1 operator can log your complaint and send it to the Department of Agriculture and Consumer Services' Food, Nutrition, and Wellness Division. They may contact you after receiving the complaint to get more information to handle your grievance.

OR

2) Submit your complaint via the “Contact Us” page on www.summerfoodflorida.org.



Frequently Asked ?s

What should I do if I want to become a site?

Organizations interested in becoming sites should contact DACS at 1-800-504-6609 to get information on local sponsors that might still be accepting site applications.


1-800-504-6609

Florida Department of Agriculture and Consumer Services

Division of Food, Nutrition and Wellness

TECH SUPPORT


Questions?


2 1-1 training presentation - 2012

Documents

callers site information

site contact

site button

closest site

site address type of

site map

site applications

site addresses