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Page 1: 19th September 2019 Uniting technology, inspiring people · Full service solutions for clients ... •AVAYA / Ericsson LG ... Azure grew enterprise adoption strongly to 58%... gaining

Welcome to the

AdEPT Capital Markets Day 2019

19th September 2019

Uniting technology, inspiring people

Page 2: 19th September 2019 Uniting technology, inspiring people · Full service solutions for clients ... •AVAYA / Ericsson LG ... Azure grew enterprise adoption strongly to 58%... gaining

No representation or warranty, express or implied, is given regarding the accuracy of the

information or opinions contained in this document and no liability is accepted by AdEPT

Technology Group plc or any of its directors, members, officers, employees, agents or advisers

for any such information or opinions.

This information is being supplied to you for information purposes only and not for any other

purpose. This document and the information contained in it does not constitute or form any part

of an offer of, or invitation or inducement to apply for, securities.

The distribution of this document in jurisdictions other than the United Kingdom may be restricted

by law and persons into whose possession this document comes should inform themselves

about, and observe, any such restrictions. Any failure to comply with these restrictions may

constitute a violation of laws of any such other jurisdiction

2

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The Presenting Team

PHIL RACE Chief Executive Officer

JOHN SWAITE Chief Finance Officer

IAN FISHWICK Founder & Chairman

3

TIM SCOTT Chief

Commercial

Officer

ANDY LOVETT

MD – AdEPT IT

Services

RICHARD BURBAGE

MD – AdEPT Comms

(South)

DAVID BEALING MD – AdEPT

Education

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4

AdEPT, the Company

• Welcome - Ian Fishwick

• Financial highlights – John Swaite

• The converging marketplace – Phil Race

• The AdEPT capability – Phil Race / Tim Scott

Break - 10.45 to 11am

AdEPT Under the covers

• Brought to life in Education – David Bealing

• Brought to life in ITS – Andy Lovett

• Brought to life in Unified Communications – Richard Burbage

Going forward

• The strategy from here – Phil Race

• M&A, it’s part of our DNA… - Ian Fishwick

Q&A

Close, then lunch… 12.30pm

Agenda

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A consolidator

In a fragmented

market with multiple

examples of

successful acquisitions

Investment Thesis

Financial discipline

Careful financial

management, proven

over many years,

recurring revenue

discipline

Clear Strategy

Integration program,

refined brand, strong

partnerships,

judicious capital

investment, UK focus

Strong customer credentials

Multiple references, vertical depth in

education and a strong customer

community

Attractive market

Operating in a

growing and

changing

marketplace –

converging cloud /

telephony / network

markets

Strategic Themes

5

Room to grow

Substantial UK market, multiple acquisition

targets

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page 06

Why we are here – March 2019 Highlights

£10.8m EBITDA (11% increase)

21% EBITDA Margin

£8.2m Profit before tax (6% increase)

£51m Revenue (11% increase)

29.6p Earnings per Share (6% increase)

1% Capex

75% Managed Services Revenue

9.8p Dividends declared (12% increase)

2.5x £27m Debt

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page 07

Seven Strategic Principles – evolved over time

1. Utilise Systems Wherever possible to streamline business

2. Focus on Recurring Recurring revenues provide stability and ability to plan

3. Spend Capex judiciously AdEPT is a cash machine

4. Reward Investors Return capital provided there is dividend cover of >2x

5. Public & Private sector balance Capture spend from both public & private markets

6. Strengthen Cores Drive economies of scale & evolve best practice

7. Simplify our clients’ world Remove complexity by delivering a unified service

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Back in 2014….

Voice Services

• Inbound and Outbound

Communication

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9

The Acquisition Journey

• £12m consideration • IT Services & Security

expertise • Cisco partner • Education market

Education

• £7m consideration • Unified Comms/

voice expertise • Avaya partner • Health & Business

Centres markets

• £7m consideration • Unified Comms/

voice expertise • Avaya partner

Unified Communications

• £1m consideration • Major clients –

Coca Cola, Citrix • 1st merger into

Fleet

CAT Communications

• £5m consideration • Managed Services

& DR expertise • Microsoft partner • Legal & Insurance

presence

• £2.5m consideration

• Unified Comms/ voice expertise

• Avaya partner • Doctor surgery

presence

• £5m consideration • Managed Services

expertise • Microsoft Gold

partner • Commercial market

IT Services

2015 2016 2017 2018 2019

Expanding the product range Economies of Scale / Geography

• £7.5m consideration • Managed Services

& DR expertise • Small business &

education market

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Full service solutions for clients – to address a converging market

Cloud Services &

Business Continuity

• Cloud Exchange

• Hosted desktop

• Public/ Private / Hybrid

• Backup / DR

• Mail filtering

• Website / DNS

Managed IT

• ‘Virtual IT Director’ services

• Proactive maintenance

• Platform as a Service (PaaS)

• Connecting >530 carriers ISP’s

and ASP’s

• Triangulated presence

• High Availability

Voice Services

• Inbound and Outbound

Communication

• Unified Comms

• Instant messaging

• Cloud telephony

• Microsoft Teams

• AVAYA / Ericsson LG

• Inbound contact centre

Cyber Security

• Managed firewall

• Internet filtering

• Email filtering

• Edge security

• Antivirus

• Dual factor identification

• Threat intelligence

Data Networking

• MPLS

• Direct internet

• SIP / VoIP

• HSCN / PSN Connectivity

• Managed WiFi

• LAN/WAN Management

• Proactive Monitoring

• Firewalls

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42%

Public Sector & Health Care • Over 100 councils

• Parliament and Cabinet Office

• Over 3,000 schools with over 2 million users

• Over 20 universities

• Over 20 NHS Trusts

• 70% of private hospitals in London

9 Public Sector frameworks, including:

• RM1045 Network Services

• RM3808 Technology Services 2

• RM3825 HSCN Services

• JISC

• G-Cloud 11

• Crescent Purchasing Consortium

• Kent Commercial Services

Who do we do it for? Public Sector

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58%

Commercial customers

Who do we do it for? Private Sector Clients

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AdEPT by numbers

>100 Local

Council

Customers >1500 Cloud

Nebula

phones

>27 Petabytes

Data stored for

clients

>86 Education

NPS Score

3000+ Schools

supported

in London >2000 Hosted

desktop

users

>400 Sites

Connecte

d using

HSCN

4.8/5 IT Services

Customer

satisfaction

score

2m+ Education

mails scanned

per day by

MailProtect

c.30 NHS Trusts

>1000 Servers

backed up

every day

2.2m Users of our

education

apps

>1.3billion Access requests

filtered by AdEPT

Web Screen

every day

>1m Office365 users

supported -

Europe’s biggest

single

deployment

>220 Surgeries

using AdEPT

Voice

>12,000+ AdEPT

Customers

page 014

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15

AdEPT, the Company

• Welcome - Ian Fishwick

• Financial highlights – John Swaite

• The converging marketplace – Phil Race

• The AdEPT capability – Phil Race / Tim Scott

Break - 10.45 to 11am

AdEPT Under the covers

• Brought to life in Education – David Bealing

• Brought to life in ITS – Andy Lovett

• Brought to life in Unified Communications – Richard Burbage

Going forward

• The strategy from here – Phil Race

• M&A, it’s part of our DNA… - Ian Fishwick

Q&A

Close, then lunch… 12.30pm

Agenda

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Raymond James Research

16

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Raymond James Research

17

Security

Data

Vertical Apps

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Raymond James Research

18

Data

Security Vertical

Apps

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Raymond James Research

19

Data

AdEPT Education Suite

Security Vertical

Apps

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Mega Trends

20

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21

Massive growth

in connected

devices

Mobile

networks to

support faster

speeds

BT switching off

the copper

network by

2025

A generational

switch to rent

vs. buy A rise in

robotics /

automation in

clerical roles

Rapid high

street evolution

and internet

shopping…

Technology as

a Service

Security

transformation

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22

Mega Trends - A real world example

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23

Mega Trends - A real world example

23

Remote Office Social Media Internet of Things

Cloud Apps Consumption

Pricing Mobile Worker

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Not

Dependent!

24

Massive growth

in connected

devices

Mobile

networks to

support faster

speeds

BT switching off

the copper

network by

2025

A generational

switch to rent

vs. buy A rise in

robotics /

automation in

clerical roles

Rapid high

street evolution

and internet

shopping…

Technology as

a Service

Security

transformation

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Cloud Services

page 025

Trends driving our strategy….

71 percent of enterprises will grow public cloud

spend more than 20 percent*

Respondents are already running applications in 3.1

clouds and experimenting with 1.7 more for a total of

4.8 clouds used*

Optimizing cloud costs is the top initiative again for

all cloud users (58%)*

Azure grew enterprise adoption strongly to 58%...

gaining ground on AWS at 68%*

by 2025, 80 percent of organisations will have

migrated away from on-premise data centers

towards colocation, hosting and the cloud**

the worldwide public cloud services market

will grow 18% in 2017 to $246Bn**

* Rightscale 2018 State of the Cloud Report ** Gartner

Cloud Services

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page 026

Trends driving our strategy….

Cloud Services Voice Services

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page 027

Trends driving our strategy….

Cloud Services Voice Services Cyber Security

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page 028

Trends driving our strategy….

Cloud Services Voice Services Cyber Security Managed IT

29% IAAS growth in

spend in 2017

42% Respondents with hybrid

cloud strategy

67% organisations have not

implemented cloud by design

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page 029

Trends driving our strategy….

Cloud Services Voice Services Cyber Security Managed IT

Deloitte’s 2018 CIO Survey revealed that 70 percent of surveyed CIOs believe their roles will shift from being stewards of technology

to becoming partners in shaping

business strategy.

“Soft” market trends….

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page

030

Trends driving our strategy….

Voice Services Cyber Security …all in public sector

£5bn

Including:

£2.6bn Health & NHS

£2.9bn Education

£3.1bn Local Councils

Gov. Tech Spend £19bn

25% use CCS

services £913m

25 - Government Departments

362 - Arms Length Bodies

20 - Non Ministerial Bodies

405 - Other public Bodies

10,000+ other organisations

Gov spend Telecom >£3bn

c.11,000 Organisations

30% use CCS

services

c.11,000 Organisations

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Customer

relevance…

• Understand the

customer

• Credentials &

references

• Location

page 031

Beating the competition?

We win by…

Service

excellence…

• Big enough to

deliver, small

enough to care

• Total service

with all

elements

• Service quality

Financial

flexibility…

• Commercial

adaptability

• Lease options

• Consumption

models

Strategic

differentiators…

• “Work with” vs.

“compete”

• USP’s in software

• Nebula as an

‘aggregation

platform’

Page 32: 19th September 2019 Uniting technology, inspiring people · Full service solutions for clients ... •AVAYA / Ericsson LG ... Azure grew enterprise adoption strongly to 58%... gaining

Nebula from AdEPT

(Private Network & Cloud Services)

Tim Scott, Chief Commercial Officer at AdEPT Technology Group

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Making life simple… AdEPT Nebula: Connectivity and cloud services

Our nationwide carrier-class MPLS network

Multiple data centres providing stability and resilience

Diverse internet through multiple tier 1 carriers

Peering with leading cloud providers

High availability SAN

Multi-site VMWARE environment for voice & IT services

Some of our world-class partners include...

The services we offer IT, Telecoms, voice

Azure AWS

Hosted desktop

Storage

Backup Business continuity

Unified comms

SIP

Security & Firewalls

Internet access

Connectivity

Wra

pp

ed

in

an

ad

ap

tive

SLA

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A Multi-Service Environment with many Customers Today AdEPT Nebula Customers by Sector

Finance & Professional

Services Business Centres & Property

Management

Charity

Health & Social Care

Manufacturing,

Automotive & Construction Media Legal

Recruitment, Training &

Consultancy

Trade Bodies

Leisure

Retail

Education

34

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AdEPT Mission: Uniting technology, inspiring people

35

Page 36: 19th September 2019 Uniting technology, inspiring people · Full service solutions for clients ... •AVAYA / Ericsson LG ... Azure grew enterprise adoption strongly to 58%... gaining

Uniting technology, inspiring people

AdEPT Education David Bealing

September 2019

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37

Did you know…

AdEPT support

the largest

single

instance of

Office 365 in

Europe

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38

AdEPT Education - Who we are…

We have been supplying Managed ICT services and

solutions to schools and the wider education sector for

over 30 years.

In our founding year, 1987, BBC Micros and Acorns were

the computers of choice for schools, and we built and

developed hardware and software for them.

In 1999 we designed and delivered ‘Kingsnet’ the UK’s

first Wide Area Network (WAN) solely for schools use in the London Borough of Kingston.

The success of Kingsnet led to us becoming in 2009 the

Chief Technology Partner to the London Grid for Learning

Trust (LGfL). This partnership with LGfL saw us design and

deliver a private WAN with Virgin Media to 95% of all

London schools across its 33 Boroughs.

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39

AdEPT Education - What we do….

We are now a team of 120+ staff that designs,

creates and supports a range of over 50

products and services specifically geared for the UK education sector.

Meeting our customers educational IT needs

under one roof.

AdEPT currently delivers services and support to

over 3,500 UK schools encompassing:

• Over 1,000,000 Pupils

• Over 245,000 Staff

• Over 20,000 Governors

• Over 800,000 Parents

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40

Our Market Place

UK Education sector – mainly publicly funded

In 2019/20 the UK Education market was worth

£89.4 billion (Source: HM Treasury)

Latest spending review - funding will grow to

£96.5 billion in 2022/23 (Source: HM Treasury policy paper 4th Sept 2019)

This market place is made up of 23,529 schools (Source DfE) and includes:

• 71% Primary State Funded

• 14.5% Secondary State Funded

• 10% Independent Private Funded

• 0.5% Special Education Needs State

Funded

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41

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42 AdEPT new UI ad UX

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AdEPT IP Education Suite

Security, protection & access

43

We

bSc

ree

n

•Each day WebScreen

FILTERS OVER 1 BILLION access requests

•over 40 thousand decisions

per minute as to whether

content is appropriate…

•Aids UK schools in use of

web filtering, and access of

resources,

•Reflecting different needs of

a school compared to

corporate

Ma

il P

rote

ct •Each day Mail Protect scans

OVER 2 MILLION EMAILS for

harmful content

•Protecting Schools from:

Malware, Fraud, Phishing,

Spam, Unwanted bulk mail

•SaaS solution removes need

to manage complex

software

•A ‘fit and forget' solution

freeing schools staff

USO

• Used by OVER 2,800

ESTABLISHMENTS, WITH

DETAILS OF OVER 2

MILLION PEOPLE

• Master key for services used

at school and remotely by

staff and students

• Links to MIS - AutoUpdate

• Populates Active Directory

• Integrates with Public &

Private Cloud Solutions -

VoIP, texting services,

myHomework, Office 365,

Google for Education etc.

•Personal customisation in

solutions, i.e. myUSO

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AdEPT IP Education Suite

Parental Engagement

• OpenCheck live school status

information

• FormBuilder, a simple and secure way

to distribute surveys and measure

responses

• eAdmissions electronic applications for

school placements

• AutoText school to parent SMS, email

and data push messaging service

• Pay+ Cashless Payment Systems

• Reporter online parental reporting

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AdEPT IP Education Suite

School Resource Zone

• myLinks - link to any web-based

resources or services used by a school

• myHomework - the complete

homework cycle online helping reduce

admin time for teachers

• LetterMerge - a quick and easy way to

create bulk emails or letters to

parents/guardians

• myDrive - ‘Safe DropBox for schools’

secure file storage and sharing platform

designed specifically for schools

• myVideos - safe YouTube URL resource

management platform

• USO-FX - secure file exchange service

for the sending sensitive child data

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A Case Study – London Grid for Learning

• LGfL was set up by the 33 London Boroughs in

2001 as a not-for-profit charitable trust

• LGfL mission is to use technology to enhance

teaching & learning

• LGfL are lead by their inspirational CEO John

Jackson- a top 25 IT UK leader and whose

schools receive:

• safe, high-speed broadband

• managed network services

• premium learning resources

• From LGfL’s website ‘About Us’ page:

“AdEPT runs LGfL's state-of-the-art UK data centres, helps schools every day via the online and telephone helpdesks, and provides the

managed network services schools have come to rely on”.

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A Case Study – London Grid for Learning

• Firewalls, fully managed and supported double

firewalled providing a safe learning network

• AdEPT’s WebScreen Web Filtering - IP Range, Per User and Time Based web filtering with granular

control at user level

• AdEPT’s MailProtect Email Filtering - bespoke email filtering service that can be applied to a range of

mail services

• AdEPT’s Authentication – Unified Sign On one set of unique user credentials for all services and

resources both in and away from school

• Back-Up - managements of secure remote and automated backups of critical data

“Four out of five schools have suffered an actual or attempted cyber

security incident such as phishing or malware and one in five have

reported unauthorised access to their computers, networks or servers by

their own students”. Source: LGfL and Cyber Security Centre Sept 2019 (the cyber security arm of surveillance

agency GCHQ)

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LGfL – Significant Responsibility

Bandwidth - Upgraded

to 100 Gbps

capacity with

37Gbps peak (England

vs. Wales - Euro 2016)

Firewalls - 3,000

Firewalls deployed

and managed - one of

the biggest single

instances of Cisco

Firewalls in the world

10 FortiGate Firewalls deployed and managing HTTPS filtering (Man in the middle attacks)

200+ Physical servers & 200+ Virtual servers

with 2.9 PB of SAN storage (2,900,000,000,000,000 bytes)

Hosted Microsoft

Exchange service for

over 220,000

school staff

Microsoft Office 365

platform for over 1

million pupils –

biggest single

implementation in

Europe

48

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Our Customers – Private Schools

• AdEPT have been working with Dulwich College

over the last 12 months

• This is the school that brought us; Shackelton,

Trevor Bailey, PG Woodhouse, Raymond Chandler

and Nigel Farage

• The issues they were facing were:

Network outages

DDOS attacks

Safeguarding – breach of web filtering

Poor support

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AdEPT & Dulwich College

• Security

• Redesigned, set up and provide managed firewall service

• Installed and monitor new firewall on the Wireless LAN

• ….to prevent student boarders bypassing internet filtering

• Upgraded core switching

• Cloud

• Set up AdEPT critical backup cloud solution

• On site technicians

• Provides onsite & remote technician service

• Network

• Installing 2 x1GBps resilient auto failover internet fiber

• Audio Visual

• Provisioned and installed new Audio Visual equipment

“Dulwich College have a close relationship with AdEPT who provide us with technical ICT

support both remotely and onsite. Their response times and depth of knowledge are second to none. We would highly recommend them”

N. Pittas, Head of Computer Services

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51

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52 AdEPT new UI ad UX

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53 AdEPT new UI ad UX

New UI +

Cross Sell Platform -

Unbilled Choice greyed out

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AdEPT IT Services Andy Lovett

September 2019

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Did you know…

27 PetaBytes =

over 5x the

data storage

required for

Facebook

photo’s!

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IT Services

Page 57: 19th September 2019 Uniting technology, inspiring people · Full service solutions for clients ... •AVAYA / Ericsson LG ... Azure grew enterprise adoption strongly to 58%... gaining

What does AdEPT IT Services provide? Addressing the mega trends

Connecting

devices

&

monitoring

remotely

Seamless

delivery

of mobile

services

Powering

high-speed

remote

connectivity

Multiple

security

services

Integrating

telephony

and

computing

Consumption

based

services

On premise

and

Cloud

based services

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IT Managed Service

AdEPT run significant

area’s within customers IT

function:

• Server Management

• Backup

• 24/7 Monitoring

• Storage services

• Managed desktop

• Security (Anti-virus, threat

management, vulnerability

assessments)

IT Outsource

Where AdEPT become

customers IT department:

Manage all/most of customers;

• Backend IT infrastructure

monitoring and support

• Desktops

• End-user service desk

• Onsite support

What does AdEPT IT Services provide? Making life simple / secure / streamlined

Cloud/Security/IT

Transformation

Where customers require

trusted partner to advise

on:

• Current IT environment

(Health checks)

• Recommend improvements

in technology

• IT transformation roadmap

• Cloud transformation

(Public, Private, Hybrid)

• Security posture and

hardening (security

assessments, toolsets,

certifications and services)

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Sound bites

SLA Guaranteed Helpdesk

Proactive Remote Monitoring & Management

24/7

Coverage

Technical

Specialists

ITIL & Prince2

Process Driven

Service Delivery

Fully Managed Infrastructure

Security Centric

Solutions

300 Strong Team

BYOD Solutions

Scalable Investment

Model

Complete Disaster Recovery

Global

Access

Software Platform Agnostic

Public and Private Cloud Specialists

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What customers look like

IT Outsourcing (AdEPT Full Service)

10 – 500 Staff

UK based

IT Managed Services (AdEPT Part of Team)

Up to 5000 users

Global reach

253,000 businesses in

the UK with >10 staff* *House of Commons

report, 2018

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Some of our

clients

61

Construction | 500 Users

Full IT Outsource

Perfumer | 25 staff

Desktop Support

Legal | 150 Users

Hosting and Disaster Recovery

Emergency Services | 100 Users

Full IT Outsource

Hosting, Backup and Disaster

Recovery

Health and Care | 130 Users

Fully Hosted Desktop

Financial Services | 350 Users

IT Managed Services

Hosting, Backup and Disaster

Recovery

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Case Study

Kent, Surrey, Sussex Air Ambulance Trust

Situation:

• Unreliable & unstable on-premise infrastructure

• Previous provider wasn't proactive

Solution:

• Full Managed Service

• Repaired on-premise infrastructure

• Migrated client to AdEPT private cloud

• Hosted environment - 12 virtual servers (lottery fund raising &

members apps)

• 24x7 monitoring, backup and disaster recovery services

• Helpdesk and Service Delivery services, including virtual IT Director

Feedback:

• Excellent feedback from Trust regarding performance since move

Follow on work:

• Complete IT fit-out of new build Head Office at Rochester Airport

• Recent upgrades to virtual server estate has had positive impact on

revenue generation for the trust

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Case Studies

Sabre Insurance UK

Situation: • Ageing on-premise infrastructure across 3 sites

• Head of IT wanting to step down

• Needed a complete outsourced infrastructure and associated supporting functions

Services provided:

• Migrated all 50 servers to AdEPT private cloud across 2 data centres

• 10Gb links between client sites and AdEPT data centres

• Client able to close down their DR site, huge cost saving

• Collaborative working / Full 24x7 monitoring / Extended support hours

Follow on work:

• Current ongoing projects;

Upgrading 30 virtual servers to Windows Server 2016

200 desktops being replaced

New versions of MS Office and Citrix

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Technology issues

• Infrastructure ageing and needs replacing

• Customer needs guidance on moving to the cloud

• Critical software vendor support ending e.g.

Windows 7 desktop or Windows Server 2008 R2

• Customer is concerned about security and data

protection

Staffing issues

• Gaps in in-house IT’s skillsets e.g. “No one has skills in

Backup management”

• Difficult to recruit and retain good in-house staff

• Wants IT staff to be focusing on value adding

activities… rather than day-to-day IT operational

tasks to “keep the lights on”

What AdEPT look for? Critical customer events driving change

Existing provider issues

• Expiring managed service/outsourcing contract

• Unhappy with the service levels from existing

provider

• Existing provider in financial trouble or been

acquired by a larger and/or foreign

organisation

Business Change

• New CTO, IT Director, Head of IT

• Moving or opening new offices

• New organisation or technology strategy

• Merging or acquiring a new business

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page 065

Client Dashboard Reporting – focused on continuous improvement

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AdEPT Communications Richard Burbage

September 2019

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Did you know…

Over 70% of

private hospitals*

in London use

AdEPT as a

communications

partner (*Including the Portland where Harry & Megan’s son Archie was born!)

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• Unified Communications

• UCaaS (IP Telephony, VoIP, Cloud, Collaboration, Conferencing)

• Data Connectivity • Software defined Wide Area Networks (SD-

WAN), MPLS, Leased Line, DSL)

• Wireless Connectivity

• Building-wide WiFi

• Voice services

• Voice over the network (SIP), ISDN, PSTN (lines and bundled calls)

• Mobile

What does AdEPT Communications provide? Connecting the world

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So, is this an attractive market? The UK market for UCaaS…

Cloud Telephony predicted to grow by 17% pa until 2023

UK UCaaS and “Cloud telephony” market worth £3.3bn by 2023

UK is the largest VoIP market in Europe with 22% market share

In 2018 there were 3,000,000 new cloud telephony seats supplied

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• UK coverage with on-site engineers

• 24x7 NOC (Network Operator Centre) & Helpdesk

• Premium Product Vendor Partnerships

• Avaya, Cisco, Ericsson-LG, Microsoft

• Premium Service Provider Partnerships

• BT, Virgin, COLT, Vodafone, Openreach

• Professional Services

• Project Management, Installation, Training, Support

• Solution selling through knowledge & experience

…and why do we win? “Head in the clouds, feet on the streets”

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71

A case study AdEPT and HCA

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• Hospital Corporation of America (HCA)

originally a US company managing 185

hospitals and 119 surgery centres in the US

• HCA Healthcare UK is the UK subsidiary

• Award-winning private hospitals, specialist

clinics, outpatient and diagnostics centres

and private GP services across London and

Manchester

• 8 flagship hospitals including;

• London Bridge Hospital, The Christie Private Care, The

Harley Street Clinic, The Lister Hospital, The Portland

Hospital, The Princess Grace Hospital, The Wellington

Hospital

• Partner with leading NHS Trusts such as HCA

UK at UCH (University College Hospital)

Who are HCA Healthcare in the UK?

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HCA and AdEPT By Numbers….

450 SIP channels

800 ISDN channels

700 PSTN lines

12,000 DDI nos

70 sites across the UK

140 MPLS circuits

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74

A case study AdEPT and the NHS

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NHS Kent and AdEPT By Numbers….

HSCN Connectivity

5 x 10Gb Circuits

10 x 1Gb Circuits

100 x 100Mb Circuit

300 x DSL Circuits

6 x NHS Trusts

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• In 2015 BT announced plans to kill off

the PSTN and ISDN networks

• The last orders placed for PSTN/ISDN is 2023

• 2025 – goodnight PSTN/ISDN

• Currently 33 million analogue (PSTN)

and digital (ISDN) lines exist

• Massive opportunity to churn legacy base for IP Telephony & add new products into the mix

• Arguably bigger than Y2K and

PhONEday (1995) when a “01” was inserted in all UK landlines

The Great British Switch Off

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77

AdEPT, the Company

• Welcome - Ian Fishwick

• Financial highlights – John Swaite

• The converging marketplace – Phil Race

• The AdEPT capability – Phil Race / Tim Scott

Break - 10.45 to 11am

AdEPT Under the covers

• Brought to life in Education – David Bealing

• Brought to life in ITS – Andy Lovett

• Brought to life in Unified Communications – Richard Burbage

Going forward

• The strategy from here – Phil Race

• M&A, it’s part of our DNA… - Ian Fishwick

Q&A

Close, then lunch… 12.30pm

Agenda

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Strategy

page 079

People

• Align around

three pillars

Process

• Implement

core platform

Technology

• Package &

focus Nebula

Customer

• Bonfire of the

Brands

Inorganic

• Judiciously

acquire

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Strategy

page 080

People

• Align around

three pillars

• Plus…

• Employee NPS

• Evolve centers of

excellence

• Increase

consulting

capability

Process

• Implement

core platform

• Plus…

• Execute flawlessly

• Focused

partnerships

• Integrate

operations

Technology

• Package &

focus Nebula

• Hybrid cloud

strategy

• Consolidate

Security story

• Innovation ‘cycle’

Customer

• Bonfire of the

Brands

• Plus…

• Simplify clients’

world

• Build out Northern

Hub

• Customer NPS

• Evolve to vertical

Inorganic

• Judiciously

acquire

• Plus…

• Strengthen ‘cores’

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M&A – It’s part of our DNA

Target criteria

• Continuing geography and economies of scale

• The acquisition ‘funnel’ – reviewed 37 businesses in 2019

81

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In conclusion…

82

This is a changing and attractive market

AdEPT has a strong foundation

With references, partnerships and our own

expertise AdEPT know how to win

AdEPT has a clear strategy to evolve & capitalize

on the opportunity

There is expertise and depth in the Management

Team to execute on the plan