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    1

    Supply Chain: The critical enabler for meeting

    corporate sustainability objectives

    International Congress on Sustainability Science and EngineeringAugust 11th, 2009

    For Questions Contact:

    [email protected]

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    2

    Objectives

    Why is sustainability important?

    Sustainability is a global challenge

    Not just about green

    Opportunities and risk

    Whats the role of Supply Chain in meeting Corporate Sustainability Goals?

    Critical enabler

    An approach and tool to develop a Supply Chain Sustainability Strategy

    Business case driven Build on gaps and prioritization

    Integrated approach

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    3

    One planet

    Today

    Five planets

    Future, 20xx

    Today we are faced with a fundamental challenge improving thestandard of living for billions of people, with limited resources

    20%

    80%

    Resources

    20%

    80%

    # People

    7 bn.100

    (indexed)

    98%

    Resources# People

    7 bn. + X 500

    Developing countriesstrive to increasestandard of living

    Current systemsreach their limits inour lifetime

    Sharply rising pricesindicate fiercecompetition of

    resources

    Strains on businessoperating models

    90%

    10%

    Source: A.T. Kearney, External Research

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    4

    TechnologyDemographics

    In a fast changing global environment the winners will be thosecompanies to manage to a triple bottom line

    EconomicDevelopment

    +

    SocialWellbeing

    +

    EnvironmentalProtection

    Sustainability=

    Globalization Consumption Patterns

    Government Regulations

    Change of labor laws Increase of green

    policies Ex: Carbon Tax; San

    Francisco bans plasticbags

    Green consumers Social awareness Ex: European demand

    for Fair Trade productsgrowing over 40% peryear

    New markets Labor migration Ex: 500 MM new

    consumers out of povertyfrom 2000 to 2015, mainlyin emerging economies

    Multi-countryestablishment of a firmsvalue chain

    Ex: Growing quality andsafety concerns from LowCost countries

    Renewable energy Ex: Solar, Wind and

    other types of energyare becomingincreasingly availablebut not yet cost effective

    Drivers of Change Drivers of Change

    Triple-Bottom-Line

    Source: Brundtland Commission definition of sustainability

    The GoalLong-term competitive advantage from aligningeconomic, social and environmental goals

    Natural Resources & Climate

    Change Global warming Increased demand for oil

    and natural gas Ex: Pricing in of CO2

    cost in energy prices

    http://www.dfg.ca.gov/climatechange/images/ClimateChange.jpghttp://images.google.de/imgres?imgurl=http://www.cfxworks-enterprise.com/images/regulation1.jpg&imgrefurl=http://www.cfxworks-enterprise.com/index.cfm?fuseaction=cCryptography.regulatoryRequirements&h=236&w=250&sz=39&hl=de&start=77&um=1&usg=__nO9Yrs_CY4MeqKpNLyyiK9CLm8U=&tbnid=hsv4KkCjov6dvM:&tbnh=105&tbnw=111&prev=/images?q=regulation&start=63&ndsp=21&um=1&hl=de&rlz=1T4GGIH_deDE265DE265&sa=Nhttp://www.lenzing.com/images/lenzing_kk/Technik_Zahnrad_BA_rdax_300x300.jpghttp://www.oukosher.org/images/elements/homepage_consumer_1.jpghttp://images.google.de/imgres?imgurl=http://www.bradford.gov.uk/NR/rdonlyres/672639C8-F512-4F7E-B861-2259F45009AA/0/EP.jpg&imgrefurl=http://www.bradford.gov.uk/the_environment/environmental_protection/&h=300&w=300&sz=33&hl=de&start=16&um=1&usg=__rJEvisTlSmgHXwQ5heVf9e0jB6k=&tbnid=PjaDlEmvTaa4qM:&tbnh=116&tbnw=116&prev=/images?q=Environmental++Protection&um=1&hl=de&rlz=1T4GGIH_deDE265DE265http://www.cityforum-profrankfurt.de/cms/upload/FrankfurtHochVierPDFs/PQ-Ansicht_2_Bouwfonds_MAB_Development.JPGhttp://images.google.com/imgres?imgurl=http://www.gsd.harvard.edu/Templates/images/people/people_index_pict.jpg&imgrefurl=http://www.gsd.harvard.edu/people/&h=333&w=484&sz=56&hl=en&start=6&sig2=18hRkYHcFzFGV1k3uAH5Wg&um=1&tbnid=SvhTC5hbJfGnWM:&tbnh=89&tbnw=129&ei=Tp9ERv6IKJLW0gTpnKTbDA&prev=/images?q=People+Picture&svnum=10&um=1&hl=en&rls=GGLJ,GGLJ:2006-48,GGLJ:en
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    5

    Sustainability fundamentally represents both risks and opportunities

    Sustainability can be a

    Revenue

    Costs

    Risk Opportunity

    Source: A.T. Kearney, External Research

    New Products(e.g., Specialty Chemicals, CellulosicEthanol)

    New Markets(e.g., Renewable energy)

    Price Premium(e.g., green, Carbon neutral,renewable)

    Carbon Tax

    Exploding Commodity Costs

    Sustainability Administration Localization of Supply Chains

    True pricing of resources (e.g.water)

    Product competitiveness reduced(e.g. biodegradability, lower cost ofownership)

    Lost potential (e.g. biodiversity loss)

    Safety Disaster(e.g., toys, toothpaste)

    Lost business(e.g., unable to quantify lifecycleGHG emissions)

    "Revenue Threat"

    "Cost Peril"

    "Growth Platform"

    "Efficiency Booster"

    Energy/Water Efficiency(e.g., closed loop systems)

    Product Specification Optimization(e.g., design, material usage, yield)

    Value Chain Optimization(e.g., manufacturing/network design,service levels)

    "Revenue Threat" "Growth Platform"

    "Cost Peril" "Efficiency Booster"

    Particularly when adopting a Life Cycle view, Supply Chains become critical in addressing risks and capitalizing on

    opportunities

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    6

    Corporate Sustainability Strategy in Place?

    Source: EIU and A.T. Kearney Study Doing good Business and Sustainability Challenge 2008, A.T. Kearney analysis

    10.0%

    33.3%

    3.3%

    53.3%

    Dont know

    No, and we have no immediateplans to develop one

    No, but we aredeveloping one

    Yes, we have a strategy in place

    Many companies have recognized Sustainability as a paradigm shiftand have developed Corporate Sustainability Strategies

    Stand alone Corporate Sustainability Strategy or extended Corporate Social Responsibility

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    7

    As evidenced by the nature of priority objectives, supply chains are acritical enabler

    Supply Chain Enabled Objectives

    Improving the environmental footprint of existing products/services(e.g., use of recycled materials, reducing packaging and waste

    Developing new products that help reduce or prevent

    social or environmental problemsCommunicating your organizations performance on

    sustainability to investors and stakeholders

    Improving energy efficiency across global operations

    Working with governments to promote sustainabledevelopment in the countries you operate in

    Improving the local environment around operating facilities

    Acting to enhance the impact of the organization on thecommunities around operations

    Reducing greenhouse gas emissionsand/or waste/pollutants

    Implementing stronger controls over supplierson human rights standards

    Implementing stronger controls over supplierson environmental standards

    Leading to High Priority Objectives Next 5 Years

    Source: EIU and A.T. Kearney Study Doing good Business and Sustainability Challenge 2008, A.T. Kearney analysis

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    However, many lack a robust supply chain sustainability strategy andthe processes to be able to deliver on sustainability commitments

    Have inPlace

    Dont Have in

    Place

    Organizational Procedures(% of Respondents)

    8%

    22%

    25%

    30%

    20%

    92%

    78%

    75%

    70%

    80%

    Public Awards /Recognition for Staff

    Sustainability Training

    Sustainability CriteriaIntegrated into E-sourcing

    Tools

    Written Guidelines andPolicies

    Supply ManagementSustainability Strategy

    Source: A.T. Kearney Sustainability and Supply Management Survey

    Track

    Metric

    Do not Track

    Metric

    15%

    18%

    25%

    28%

    40%

    43%

    43%

    50%

    85%

    82%

    75%

    72%

    60%

    57%

    57%

    50%

    0% 25% 50% 75% 100%

    Energy Usage

    GHG Emissions

    Use of Sustainable Sources

    Supplier Wages

    Impact of Material Waste

    Material Toxicity

    Usage of Recycled Materials

    Supplier Labor Practices

    Less Traditional Metrics

    Usage of Supplier Sustainability Metrics(% of Companies)

    Many firms lack a comprehensive and robust way to track their own and suppliers sustainability

    performance

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    In order to meet future goals, supply chains will have to collaboratewith non-traditional partners to resolve sustainability issues

    Consu

    mer

    Consu

    mer

    Corporate Functions (HR, IT, Legal ...)

    MarketingProductDesign

    & R&D

    Procure-ment

    InboundLogistics

    Manu-facturing

    OutboundLogistics

    CustomerService

    Operations

    Com-mercial

    &

    Sales

    Planning

    = Traditional Supply Chain ParticipantsSupply Chain Functional Participants

    Post-Consumer

    Operations

    Impact of SupplyChain Decisions

    on Brand Image

    Child Labor

    Fair Trade

    Community QOL

    Bio-Diversity

    Resource Abuse

    Nth Tier Supplier

    Carbon Footprint

    Energy Usage

    Toxic Materials

    ManufacturingEfficiency

    Energy

    Toxic Waste

    Fair Labor

    Carbon Footprint

    SF utilization

    ManufacturingWaste (OAE)

    Community QOL

    Energy Usage

    CO2 Emissions

    Toxic Waste

    MaterialRecycling

    Extended Participants for Sustainable Supply Chain Designs

    S

    ustainabilityIssues

    Energy Usage

    CO2 Emissions

    TransactionEfficiency

    Paper Usage

    Travel relatedCO2 Emissions

    Illustration of IssuesLinked Along Value Chain

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    Results

    KeyAct

    ivities

    Achieving real progress requires a strategy, we use a three stepprocess to integrate sustainability into the supply chain strategy

    Assess supply chain functions againstsustainability best practices

    Procurement

    Production & distribution

    Sales & support services

    Recycling and product re-use Competitor analysis

    Identify and prioritize challenges andopportunities based on assessmentresults

    Understand future forces impacting thecompany (e.g., geo-political,environment, etc.)

    Understand supplychain sustainability

    issues and gaps

    Develop business caseand action plans

    Understand revenue impact (growth,threats)

    Conduct sustainability accounting andquantify cost risks

    Determine cost efficiency opportunities

    Model and quantify company valuechallenge

    List levers and measures

    Develop actions to close gaps toidentified challenges

    Update/develop supplychain sustainability

    strategy

    Translation of findings for sustainabilitygap and profit-potential of sustainabilitymeasures into sustainability strategy

    Alignment with overall businessstrategy

    Definition of targets and financial,environmental, social metrics

    Governance/organizational implications

    Implementation plan

    1 2 3

    Sustainability gaps Company value potential of

    sustainability measures

    Supply chain sustainability

    strategy

    4

    4

    3

    2

    2

    1

    3

    2

    4

    2

    4 3 1 3 4

    4 2 1 2 2

    4 3 1 2 2

    Source: A.T. Kearney

    Todays Workshop Focus

    In the following pages I will illustrate a tool to accomplish to support you in doing Step 1

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    We developed a methodology to assist our clients to assess theirsustainability practices in the supply chain

    Stages of excellence insustainability management

    Illustrative

    Summary of results in avalue chain sustainability map

    Differentiated assessment of excellence ofcompanies along the value chain dimensionsfrom sales to procurement and allsustainability dimensions economic, social,environmental

    Four Stages of Excellence in sustainabilitymanagement

    Focus on a companys development pathplus exemplary function with differentiationand growth through sustainability

    Set exampleSet exampleGet involvedGet involved Get activeGet active Act as modelAct as model

    Standard Engagement Outstanding

    Development towards growth and differentiation with sustainability

    Sustainabilityon usual terms

    Sustainability isproactively targeted

    Sustainability asa differentiator

    versus competitionand to achieve the

    targeted growth

    Stages of Excellence model to assess sustainability

    1

    2

    4

    Sustainability asparticular company

    target in all businessunits

    3

    Focus

    Optimize

    Differentiate

    Encourage

    Accept

    Assessment methodology overview

    Source: A.T. Kearney

    Triple bottom line1)

    - minimum -

    = Act as model>64--85% = S et ex amp le > 85-100%= Get active>39 -64%= Get involved25-39%

    SustainabilityDimension

    Value Chain Dimension

    Sustainability

    Integration

    75 %

    66 %

    66 % 58 %

    25 %

    82 % 50 % 95 %

    66 % 41 % 58 %

    81 % 43 % 25 %

    ProcurementProduction &Distribution

    Sales &SupportServices

    41 %

    Economic

    Social

    Environmental

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    Stages of Excellence AssessmentSupply Chain Sustainability

    Dimension/

    Criteria

    Level 1

    Get involved

    Level 2

    Get active

    Level 3

    Set example

    Level 4

    Act as model

    Evaluation [1 to 4]

    & Rationale

    Objectives Strategic sourcingprimarily focused oneconomic targets

    Environmental and socialtargets not explicitsourcing focus

    Preliminary ideas tointegrate sustainabilitytargets in sourcing

    Different sustainabilitytargets at individuallocations

    Compliance with regulatorystandards at each location

    Single sourcing strategiesexceed externalsustainability standards

    Low sourcing volume thatcomplies with allsustainability criteria

    Internally optimizedsourcing methodologieswhich take into accountsustainability criteria

    Sustainable spend andsupplier portfolio

    Suppliers comply with socialand environmentalstandards developed by thecompany which exceedregulatory requirements

    World-wide leadingsustainability program forsourcing, locally and centrallyimplemented

    Awards for excellent suppliersustainability

    Good balance of social,economic, ecologicalsourcing target achieved

    Sourcing contributes tosustainable development at

    supplier sites

    Strategy Sourcing strategies stilllack integration of aconcrete sustainabilityconcept

    A few sustainabilityinitiatives at individuallocations

    Sourcing strategy isdocumented andformalized

    Regionally differentsustainability strategies;standards established andinternally refined/ adjusted

    Sustainability strategy insourcing includes holistic,internally oriented businesscase (costs, sales,reputation)

    Global sourcing andsustainability strategy, localand regional alignmentfeasible

    External differentiation in themarket via outstandingsourcing practices

    Sustainability strategy ofsourcing includes risk,compliance management andinnovation

    Governance& Execution

    Preliminary ideas andsuggestions forsustainability sourcingtopics

    Initial suggestions for theimplementation ofsustainability sourcingtopics

    No reporting ofprocurementperformance with respectto sustainability

    Local sourcing initiativeson-site to improvesustainability

    Local general sustainabilitystandards in sourcing arecomplied with at respectivelocations

    Some standards regardingsustainability defined butnot regularly updated ortransparent to employees

    Strategic partnership onsustainability with suppliers,leading to higher customersatisfaction

    Procuring a significantvolume of sustainableproducts, incl. certificationof suppliers together withstable/improved costs

    Systematic reporting ofsustainability metrics ofprocurement internally

    Centrally coordinatedimplementation with top-downbenchmarking based onglobal, standardprocesses/structures and de-central sustainabilityimplementation

    Open cooperation withpartners in implementation

    Public and consistentreporting of sustainability ofprocurement used todifferentiate in market

    SustainabilityIntegration

    Procure-ment

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    Dimension /Criteria

    Level 1Get involved

    Level 2Get active

    Level 3Set example

    Level 4Act as model

    Evaluation [1 to 4]& Rationale

    Economicsuccess

    Focus on minimizinglanded cost

    Supplier portfoliooptimized based on shortto mid-term economicand quality criteria

    Optimize landed costagainst flexibility ofsupply

    Supplier portfoliooptimized based onstrategic partnershipsand collaboration

    Minimize total cost ofownership across life-cycle (incl. return,recycling, waste disposal)

    Strategic partnerships withsuppliers to increaseresources efficiency andlower costs

    Successfully differentiateand generate extramargin by marketingsustainableprocurement footprint

    Strategic partnershipswith suppliers onsustainability increasecustomer value

    Contributionto EconomicDevelopment

    No consideration ofcommunity andeconomic developmenteffects in procurementdecisions

    Some awareness ofimpact of procurementdecision on localcommunities

    Impact of procurementdecision on localcommunities activelytaken into account forpurchase decision

    Systematic support ofsuppliers that reducepoverty, hunger in localcommunities (e.g. fairtrade)

    Code ofConduct &

    Compliance

    Code of conduct forprocurement accordingto local legislation

    No internal audits oncompliance ofprocurement to anti-corruption governance

    No objection againstquestionable localbusiness practices

    Existence of businessethics policy and internalmonitoring forprocurement & trade

    Rules on anti-corruptionand business ethics inprocurement and trade

    Regular audits to enforceanti-corruptiongovernance

    "No tolerance" culture toanti-corruption,governance - severeconsequences enforced

    Internal and externalenforcement of businessethics policy

    Perceived as industryleaders in procurementconduct and example forpublic and youth

    High standards asdifferentiator in themarketplace

    Cooperation with sup-pliers against corruption(e.g. joint audits)

    Public communication ofanti-corruption businesspractices

    Stages of Excellence AssessmentSupply Chain SustainabilityEconomic

    Procure-ment

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    Dimension /

    Criteria

    Level 1

    Get involved

    Level 2

    Get active

    Level 3

    Set example

    Level 4

    Act as model

    Evaluation [1 to 4]

    & Rationale

    Health &Safety

    No tracking of suppliershealth and safetymeasures

    Tracking of suppliersEHS standards; de-selection in case of non-compliance with locallegal standards

    Supplier de-selection incase of non-compliancewith highest internationalstandards

    Joint supplier programs forleading HSE standards

    EHS of supplier andproducts differentiating inthe marketplace

    SocialStandards &Benefits

    No transparency ofsuppliers employmentpractices (e.g. childlabor)

    Tracking of suppliersemployment practices;de-selection in case ofnon-compliance withlocal standards

    Supplier de-selection incase of non-compliancewith highest internationalstandards

    Branding based on supportof social development insupplier countries

    Education &Training

    No tracking of supplierseducation & trainingpractices

    Tracking of supplierseducation and trainingpractices

    Supplier de-selection incase of non-compliancewith internationaleducation & trainingstandards

    Supplier with leading edgeeducation & trainingcontributing to communitydevelopment as source forbranding

    Diversity &Work-LifeBalance

    No transparency ofsuppliers adherence todiversity standards

    No transparency ofsuppliers adherence tolife balance principles

    Tracking of suppliersadherence to diversitystandards; de-selectionin case of non-compliance with localstandards

    Transparency on lifebalance practices andfamily friendliness ofsuppliers

    Supplier de-selection incase of non-compliancewith highest internationalstandards

    Supplier de-selection incase of unfavorablepractices for life balanceand family friendliness

    Branding anddifferentiation based onsupport of diversityadherence of suppliers

    Suppliers with leading lifebalance programs used fordifferentiation andpartnering

    Society No transparency on

    suppliers contribution tosociety

    Tracking of supplierscontribution to societyand programs

    Supplier de-selection incase of unfavorablepractices in society

    Society contribution ofsuppliers as differentiator,used in branding

    Stages of Excellence AssessmentSupply Chain SustainabilitySocial

    Procure-ment

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    Dimension /Criteria Level 1Get involved Level 2Get active Level 3Set example Level 4Act as model Evaluation [1 to 4]& Rationale

    Climateprotection

    No transparency ofcarbon footprint forpurchasedgoods/services

    No collaboration withsuppliers on reductionof carbon footprint

    Tracking of carbonfootprint in case of non-compliance with localstandards

    Corporate CO2 emissioncontrolling and reductiontargets in procurement

    Some projects to improvefootprint of combinedsupply chain; work withsuppliers to identify and

    execute

    Tracking of carbonfootprint in case of non-compliance with highestinternational standards

    Minimization of purchasedgoods/services carbonfootprint

    Information on carbonfootprint of combinedsupply chain regularlyshared between supplier

    and company

    Branding based on climate/environment goods/services

    Supplier proximity (shortsupply chain) asdifferentiator

    Common supply chainoptimized from carbonfootprint standpoint (e.g.load optimization)

    Joint programs withsuppliers to reduce GHGand other emissions

    Resourceprotection

    No transparency ofraw material sourcesand renew ability

    No transparency ofwaste managementfor purchasedgoods/services

    Tracking of resource andwaste management andsupplier de-selection incase of non-compliancewith local standards

    Tracking of raw materialorigin and supplier de-selection if non-compliancewith local legislation

    Tracking of suppliersresource and wastemanagement; supplier de-selection, if non-compliance with highestinternational standards

    Usage of recycledmaterials and materialfrom renewable sources

    Minimized resource usageby supplier

    Establishment ofrenewable raw materialsources with suppliers

    Fully closed loop recyclemanagement

    Joint resourcemanagement with supplierfor differentiation in

    marketplace (focused oninnovation)

    Naturalresourceprotection

    No transparency ofcontaminated materialcontent for purchasedgoods/services

    No tracking ofsuppliers toxicemission record

    Tracking of carboncontaminated materialcontent and emissionstandards and supplier de-selection in case of non-compliance with localstandards

    Tracking of contaminatedmaterial content de-selection in case of non-compliance with highestinter-national standards

    Supplier leading edge interms of reduction of toxicemissions

    Joint programs withsuppliers on environmentalprotection

    Stages of Excellence AssessmentSupply Chain SustainabilityEnvironmental

    Procure-ment

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    Once all the scores have been compiled, a sustainability map is createdto help identify gaps and opportunities

    Results of assessment(1) and possible implications

    Most important results:

    In social sustainability aspects, client acts as model in

    many areas; in economic categories, it is setting anexample

    In the area of environment, communication excelswhereas there is still need for action regardingstrategy definition as well as in single value chainstages

    Implementation of sustainability in strategy is stillimperfect although operationally, sustainabilityinitiatives are being implemented

    Implementation of sustainability in businessstrategy can improve by adding targets andstructure to operations

    Explicit wording and implementation ofsustainability targets in strategies of thepurchase, production and distribution units arerequired

    Improved communication of outstandingsocial results

    Environmental aspects in core businessairport operations are of special publicinterest and could be strengthened

    Legal requirements and competitive issueslimit ability to achieve high social andenvironmental scores in purchasing. Clientmust decide how far to use its role as example,e.g. by taking advantage of legal latitudes aswell as by influencing political processes, toachieve a better anchoring of sustainabilitycriteria in public procurement law

    To improve the triple bottom line, thecompany must overcome its weak strategiccomponent

    Full AssessmentExample

    Note: (1) Sustainability map of full sustainability assessment, not just supply chainSource: A.T. Kearney

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    Companies implementing best practices in supply managementexperience benefits in multiple fronts

    RiskManagement

    Ability to assess impact of future forces (e.g. climate change, regulation, geo-politicalinstability) prepares companies to manage risk over availability of commodities andservices in the future

    Greater visibility over vendors sustainability practices allows companies to betteraddress consumers concerns regarding control over their supply chains (e.g. recenthealth and safety concerns arising from China-procured products)

    Revenue

    Suppliers can be a source of green innovation, helping differentiate products andservices (e.g. biodegradable packaging, etc.)

    A green supply chain may influence consumers buying decisions (e.g. product basedcarbon footprint)

    Cost Efficiency

    Increased efficiency in use of resources (e.g. waste recycling, efficient use ofpackaging materials, efficient use of energy sources) results in a decrease in supplychain costs

    Control over vendors green practices and implementation of joint processimprovement initiatives (particularly in the realm of energy use) leads to reductions inpurchasing spend

    Illustrative

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    Brief summary of key challenges and best practices for key supplychain areas

    Area Key Challenges Best Practices

    General

    Integrating sustainability objectives into organization

    Forgoing short-term benefits for long-term view of

    sustainability

    Consistently and accurately tracking supplier and

    company adherence to sustainability

    programs/initiatives

    Sustainability is not used for house-keeping but is integrated into

    the core business and value chain of the company

    Customers and suppliers are actively targeted and integrated into

    sustainability efforts

    Sustainability is actively used to differentiate and grow in the

    marketplace e.g., eco product strategy by high tech conglomerate

    Procurement

    Meeting cost targets despite consideration ofsustainability initiatives in supply base and internal

    sustainability requirements Assessing local vs. remote sourcing due to cost and

    environmental concerns (e.g., CO2)

    Gathering the right data and KPIs to identify

    opportunities

    Strategically manage sustainability of all tier suppliers along thevalue chain: monitor, select, manage and audit supplier by

    sustainability Analyze sustainability KPIs e.g., energy/CO2 to identify new

    efficiency and cost saving potentials

    Differentiate business through supplier sustainability (e.g., eco

    textile business)

    Production &Distribution

    Managing balance between new innovative and more

    efficient technology vs. maintaining competitive cost

    position

    Short supply chain decentralized approach vs.

    centralized approach

    Sustainability objectives for production & distribution, KPIs and

    targets derived from overall sustainability strategy and broken

    down on all functions/locations

    Reduce environmental footprint & energy consumption, use

    renewable energy, introduce carbon-neutral sites or transportation

    lanes, (e.g., Volvo production site, solar-powered warehouses ) Specific focus on health & safety as well as social standards in

    production sites particularly in emerging markets; dedicated

    employee trainings (e.g., chemical client)

    Sales andServiceSupport

    Generating sales value from sustainability initiatives

    Communicate sustainability topics to consumers

    Developing cost-effective sustainable practices for

    SG&A, including green/carbon neutral buildings, green

    IT, etc.

    Sustainability strategy broken down on SG&A components

    Special sustainability service offerings for customers (e.g. eco-

    efficiency analysis of products sold)

    Trainings for all S&GA employees on sustainability

    Sales reps actively use sustainability to differentiate in the

    marketplace and with clients