18-20 april 2012 riga, latvia ecall state in italy - eena · 18-20 april 2012 riga, latvia . 2...
TRANSCRIPT
Italian Pilot Partners • Presidency of Council of Ministers
– Italian pilot coordinator
• AREU – Varese Emergency centre – PSAP 1st level site
• Telecom Italia – MNO for MSD forwarding and eCall flag management – EU-112 call management
• Magneti Marelli – eCall box provider and vehicle integration
• Centro Ricerche Fiat – OEM vehicle demonstrator provider and multibrand eCall box tests
• ACI – Fleet provider, added services development and dissemination
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Italian Pilot 112 context • Since 2010 has been implemented a new PSAP1 Call Centre able to
manage all the Call Taking & Dispatching activities for the EU-112 calls in the Varese area.
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112 - 113
115 - 118
PSAP 1 Operation Context
Emergency Call
CED Interforze
Specific Operating Centers (PSAP 2) 118 VVFF P.S. CC
Call Taking is managed by technical operators helped
by custom sofware
112
118 Varese site hosting EU-112 call center
(PSAP 1)
EU-112 Localization
Info
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PSAP 1 Context Pilot Upgrade
eCall
CED Motorizzazione
CED Interforze
112
118 Varese site hosting EU-112 call center
(PSAP 1)
EU-112 Localization
Info
VIN decoding & EUCARIS
Traffic info msg
Automatic MSD info extraction
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Call Taking is managed by technical operators helped
by custom sofware
Specific Operating Centers (PSAP 2) 118 VVFF P.S. CC
Telecom emergency calls handling 0331 – 0332
Public Operated
Telephony System
Fixed & mobile
Automatic Switching
Regular Usres
EU-112
Varese
112
113
115
118
Regular Numbering
Qualsiasi
Numero
Dispatching
Second Level
Operating Centers
PSAP 2
Call Taking and information –
data preparation
Overflow Call Center
Non Emergency Call Handling
CED Interforze
Telephony Language
Translation
Recording
Identificaztion
Localization
Emergency Typology Selection
Wireline/wireless telephony calls
SMS
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Telecom eCall handling upgrade
Varese test area
Automatic Switching using eCall
flag
Regular Usres
EU-112
Varese
112 eCall via
dedicated flow
Regular Numbering
Qualsiasi
Numero
Dispatching
Second Level
Operating Centers
PSAP 2
MSD extraction Call Taking and
information data
preparation
Non Emergency Call Handling
CED Interforze
Telephony Language
Translation
Recording
Identificaztion
Localization
Emergency Typology Selection
Wireless calls from TIM MNO
CED Motorizzazion
e
VIN decoding
EUCARIS
MSC
BS
Fixed Network routing
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Magneti Marelli
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• The eCall solution is based on two components
• Telematic Control Unit providing – GPS Functionality – Cellular Network connectivity – Integration with vehicle network – Backup Battery
• Emergency Media Unit
– Microphone – Speaker – eCALL Button – BreakDown Call Button (Optional)
Tests
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• eCall Activation – Manual eCall Activation though eCall SOS button – Verification of MSD sent to a PSAP using the pan-european eCall – Analysis of voice call – Voice quality – Reliability of the call with internal antennas – Reliability of MSD sending in case of low signal strength
• bCall Activation
– Manual bCall activation – Verification of MSD sent using private protocols to the emergency call center – Analysis of voice call – Voice quality – Reliability of the call with internal antennas – Reliability and delay of MSD reception in case
of low signal strenght
CRF and FIAT demo vehicle
• Integration of eCall devices from different suppliers into selected FIAT demonstrator vehicles – evaluate how different IVS will
perform in a real environment
• Evaluate how eCall on board devices interact with the existing electric and electronic architecture
• Demonstrate that eCall is viable by a technical and and practical point of view
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Added services
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• The pilot will test two services that are not part of the eCall chain, but that are strictly correlated with it
• bCall (Breakdown call)
• Real Time Traffic Information (RTTI)
RTTI Center
bCall service
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• Advanced breakdown service that will permit to handle geo-referenced breakdown calls
• Based on a commercial service provider
• Call Centre operated by ACI
• Sending of a localized call by hitting a separated button (bCall service)
• Answer or call-back by the service provider through a voice call (hands-free concept)
• Priority to eCall
• This service will be offered as a value added service to the ACI members invited to participate to the tests
RTTI service
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• During tests, traffic information data are generated by each eCall received by the PSAP and are sent to a simulated RTTI Center
• Shortening the time chain from the event occurrence to the providing of information to the road users will help avoid congestion related to the accident
• The use of an open format (XML) for the event data will permit to broadcast such information to various RTTIs, that will use it based on their territorial scope
Real Time Traffic
Information Centre
Event XML
file
Ack XML
file
A look ahead
• HeERO one: 2011 – 2013
• HeERO two: 2013 – 2015
• 2015: eCall for personal cars mandatory in the whole EU.
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A look ahead
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• 2012 – Varese centralized model will be extended to the whole province (passing from 1.000.000 to 3.000.000 potential users served
• 2013 – Centralized model will be extended to the whole Lombardia region, with 9.000.000 inhabitant.
• Beside Varese, other two 1° level PSAP will be created, Milano and Brescia.
• The 3 PSAPs will be stongly interconnected. • Each PSAP will be a backup resource for the others. • eCall upgrade will benefit of the HeERO
experience.
A look ahead
• Organizational and operational change for the PSAPs passing form phase 1 to phase 2.
• The “VPN Emergenze” will realize a network integration and data exchange for all the emergency agencies.
• More regions will approach the Lombardia model in the next three years.
• EGNOS will be enabled in MM T-Box.
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