1402 hybrid firefighter i 6 th edition chapter 3 fire department communications south carolina fire...
TRANSCRIPT
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1402 Hybrid Firefighter I6th Edition
Chapter 3 Fire Department Communications
South Carolina Fire Academy
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• Emergency Service Specific
Telecommunications Center
• Public Safety Answering Point
Emergency calls are received through two basic systems
3–2
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Communications centers contain a variety of equipment
3–3
• Two-way
radio
• TDD-TTY-Text
phone
• Tone-genera
ting equipm
ent
• Telephones
• Direct-line
telephones
• Computers
• Recording
systems,
devices
• Alarm-receivi
ng equipment
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Processing an emergency call requires gathering information
3–4
• Type of emergency
• Location of emergency
• Number, location of
people involved
• Name, location of
caller
• Callback number
• Cross street,
landmarks nearby
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Emergency calls are reported to responders in a variety of
ways
3–5
•Enhanced 9-1-1
• Radio• Wired telegraph circuit box• Telephone fire alarm box• Radio fire alarm box
•Public Alerting Systems
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• Requests for assistance
• Personal calls
• All type
s
• Be professional
• Refer those you cannot answer
• Know procedures
Receiving nonemergency calls is also a part of station life
3–6
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You must remain calm and courteous when handling angry
calls
3–7
•Take information
•Refer caller
•PIO as contact
•Be familiar with department
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Some stations may have a watch room that is monitored at all
times
3–8
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Emergency services dispatching begins with some form of alert
3–9
•Audible
alarm
•Pager
• Alerting
device
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•Within fire departme
nt
•Department to other agencies
during emergencies
Internal communications are transmitted to specific groups
3–10
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•Fixed location
•Mobile
•Portable
Radio systems used to transmit messages vary based on location and
size
3–11
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Radio signals transmit in either analog or digital format over two
types of carrier waves
3–12
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Signal transmission occurs depending on the type of equipment in the system
3–13
(Cont.)
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Signal transmission occurs depending on the type of equipment in the system
3–14
(Cont.)
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Signal transmission occurs depending on the type of equipment in the system
3–15
ReceiveReceive
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Modern fireground systems are designed to operate on multiple
channels
3–16
•Dispatching channel
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A trunked system uses repeaters to assign transmissions to
available frequencies
3–17
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• Communications
Commissions
• Do not send personal messages
over department
channel
•Use clear text
Radio communication and terminology are regulated by
specific practices
3–18
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There are several radio limitations that can impact internal
communications
3–19
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Always follow local protocols when sending a message, these are part of
the official incident record
3–20
•Identify yourself
•Acknowledge
message
•Wait a second or two for
signal
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WARNING!
DO NOT REMOVE YOUR FACEPIECE TO TALK INTO THE MIC
3–20
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• Fire department communications are a critical factor in the successful outcome of any incident.
• There is a direct connection between fireground communications and fireground safety: The better the communications, the safer the incident.
Summary
3–22