Practice Fitness Three-Part Educational Series

Part 3 - Meeting the Practice Challenges of Healthcare Consumerism: A New Hope

April 27, 2017

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Practice Fitness: Three Part Education Series

Part 3 – Meeting the Practice Challenges of Healthcare Consumerism: A New HopeApril 27, 2017 | 5:30 p.m. - 8:00 p.m.Nationwide Children’s Hospital | Stecker Auditorium555 S. 18th Street | Columbus, OH 43205

The healthcare industry is experiencing dynamic change. Patients and families expect a high level of quality as they search for more convenience and customer service from their medical homes. How will medical practices respond?

• What are the challenges impacting the delivery of excellent patient care and customer service?

• How do we collaborate with key stakeholders to deliver outstanding care?

• How do we ensure that we are “Primary Care Providers of Choice”?

• What continuous improvement strategies should practices implement to meet consumer expectations and thrive as a practice?

“The Practice fitness lecture was a nice recharge. Both Dr. Gray and I felt like it was a challenge to look at ways to improve our practice and renew our commitment to our

patients. I look forward to the next installment.”

– Matt Morrison, MDPediatric and Adolescent Medicine, Columbus, Ohio.

Reaction to Practice Fitness Series

FacultyRichard J. Brilli, M.D., F.A.A.P., M.C.C.M.John F. Wolfe Endowed Chair in Medical Leadership and Pediatric Quality and SafetyChief Medical OfficerNationwide Children’s Hospital

Frank Combs, MBA, FACMPEExecutive DirectorChildren’s Practicing Pediatricians

Lauri Miro, MBA, RN, PCMH CCEVice President, Consulting ServicesThe Halley Consulting Group, Inc.Granger, Indiana

Program Objectives• Explain three current environmental factors and challenges

impacting the delivery of excellent patient care• Evaluate strategies to achieve effective collaboration among key

stakeholders in delivering excellent patient care• Interpret four elements involved in being “Primary Care Providers

of Choice”• Incorporate five key principles for continuous practice improvement

Agenda5:30 p.m. Registration and Social Hour

6:30 p.m. Welcome and Introductions Richard J. Brilli, M.D., F.A.A.P., M.C.C.M. Frank Combs, MBA, FACMPE

6:40 p.m. Meeting the Practice Challenges of Healthcare Consumerism: A New Hope Lauri Miro, MBA, RN, PCMH CCE

8:30 p.m. Closing

Keynote SpeakerLauri Miro, MBA, RN, PCMH CCELauri Miro is Vice President of Consulting Services for The Halley Consulting Group and has more than 20 years of healthcare management, consulting, and clinical experience. She has served in senior executive roles for both hospital and physician practice network administration. Lauri has directed the operations of a hospital-owned physician practice network overseeing operations, network

development, marketing, practice acquisition, physician recruitment, physician employment contracting, and centralized billing. As vice president of operations for a health system in the Midwest, Lauri directed the system-wide strategic planning process for key stakeholders and was a key facilitator for planning and construction of a heart and vascular center. Lauri has also served as director of a children’s hospital, a cardiology service line, and an occupational health program, and has provided nursing care to critical and intermediate care units. As a Halley Consulting vice president, Lauri works with a full range of clients. She is a project lead for physician network evaluations that assess governance, management, operations, finance, and revenue cycle. Lauri often presents to governing boards, executive leadership, and management teams on operational governance and leadership development for physician networks. She is a project lead for service line integration work, bringing key leaders and providers together to enhance the patient service experience, service effectiveness, and clinical outcomes. Lauri provides expertise for organizations seeking to achieve Patient Centered Medical Home (PCMH) recognition and is a PCMH certified content expert. Lauri received her MBA and BSN degrees from the University of Wisconsin, Madison and is a resident of Granger, Indiana.

Continuing Medical Education CreditThis activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Nationwide Children’s Hospital, Children’s Practicing Pediatricians and Partners For Kids. The Nationwide Children’s Hospital is accredited by the ACCME to provide continuing medical education for physicians.

The Nationwide Children’s Hospital designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Disclosure of Commercial RelationshipsConsistent with ACCME guidelines, planning committee members and faculty for this conference are expected to disclose all relevant financial relationships with any commercial interests in the last 12 months that create, or may be perceived as creating, a conflict related to the material discussed. Any relationships identified will have been resolved prior to the delivery of the educational activity. Full disclosure of relationship(s) and steps taken to resolve (when relevant) will be made prior to the presentations.

How to RegisterAttendees must register online at NationwideChildrens.org/Practice-Fitness. Please follow the directions on the website carefully. Attendees may also email or fax the attached registration form. Upon receipt of your registration, you will receive a registration confirmation. Late and walk-in registrations are based on availability.

ConfirmationA confirmation letter, parking information and directions to the conference will be sent to all those registered by April 20, 2017.

ContactTodd Heslep, RN, Paramedic, C-NPTOutreach Education CoordinatorNationwide Children’s Hospital(614) 355-9893

REGISTRATION FORM

Practice Fitness: Three Part Education SeriesPart 3 - Meeting the Practice Challenges of Healthcare

Consumerism: A New Hope

REGISTRATION DEADLINE April 20, 2017This is a FREE Event

Please register online at NationwideChildrens.org/Practice-Fitness. You may also register by faxing or emailing this registration form.

Please print

Title (select one): q Dr. q Mr. q Mrs. q Ms.

Name (First, Last): ____________________________________________

Title: ______________________________________________________

Organization: ________________________________________________

Home Address: ______________________________________________

City: ______________________ State: __________________________

Zip: __________ County (if Ohio resident): ______________________

Phone

Work: _____________________________________________________

Home: ____________________________________________________

FAX: _____________________________________________________

Email: _____________________________________________________

Special Services Required: ADA‒We encourage participation by all individuals. If you have a disability, advanced notifi cation of your needs will help us to better serve you. Please notify us of your needs at least two weeks in advance.

q Interpreter for Hearing Impairedq Wheelchair Seating

q Other _____________________

Hors d’oeuvres, wine, and beer will be served during the social hour.Gluten free and vegetarian options will be available.

Outreach Education DepartmentNationwide Children’s Hospital

Attn: Todd Heslep 700 Children’s Drive | Columbus, OH 43205phone: (614)355-0669 | fax: (614)355-0670email: todd.heslep@nationwidechildrens.org

Hors d’oeuvres, wine, and beer will be served during the social hour.

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