1248852 apac commercial cardholder reference guide a2 · new contactless chip card and aims to...

NAVIGATION TO OTHERREGIONS

APAC Cardholder Reference Guide | 1

APAC Commercial Card Cardholder Reference Guide

Not all capabilities and features are available on all products.

We appreciate your business as a Bank of America Cardholder. This online guide will provide you with valuable user information any time you need it. We recommend you bookmark this guide for ongoing reference to the most current contact information in each APAC country.

For specific card product information by country and product type, please click on the corresponding country and product type below.

Click on map below for APAC card product details

Welcome to the APAC Commercial Card Reference Guide

“Bank of America” and “BofA Securities” are the marketing names used by the Global Banking and Global Markets divisions of Bank of America Corporation. Lending, other commercial banking activities, and trading in certain financial instruments are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Trading in securities and financial instruments, and strategic advisory, and other investment banking activities, are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, BofA Securities, Inc. and Merrill Lynch Professional Clearing Corp., both of which are registered broker-dealers and Members of SIPC, and, in other jurisdictions, by locally registered entities. BofA Securities, Inc. and Merrill Lynch Professional Clearing Corp. are registered as futures commission merchants with the CFTC and are members of the NFA.

Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured • May Lose Value • Are Not Bank Guaranteed.

©2019 Bank of America Corporation. All rights reserved. 2878463

Hong Kong

Phillippines

Malaysia

IndonesiaSingapore

India

Thailand

Australia

ChinaJapan

South Korea

NAVIGATION

Australia Cardholder Reference Guide | 2

Australia Corporate Card

The Bank of America Corporate Card is designed to efficiently manage your business Travel and Entertainment (T&E) expenses, providing a comprehensive set of benefits and an exceptional level of service that you expect and deserve.

Enjoy your card features anytime, anywhere

• Unparalleled global acceptance• Enhanced security via Chip & PIN technology• Added convenience with contactless technology• Zero liability for fraudulent purchases made with your card1

• Comprehensive insurance coverage• Access to our 24/7 Global Card Services Team

Key Contact Information

• Card Activation: + 61.2.8066.2412• Global Card Services: + 61.2.8066.2412 [email protected]

Cardholder General Information and Benefits Detail

• Using Your Chip & PIN Card• For convenient access to your PIN, visit the Online PIN Check website at

bankofamerica.com/globalcardaccess

• If your company has allowed you access, your statements will be available online through GRAM GRAM Quick Reference Guide

• Global Benefits Insurance Matrix• Australia Data Protection Notice – this explains how we will use your personal information• Australia Cardholder Payment Information• Contactless Guide & FAQs – this document helps you understand the basics of using your

new contactless chip card and aims to answer key questions you may have around contactless

Welcome to the Bank of America Corporate Card

1. Bank of America will assume the financial liability for all external fraud if you, a Participant or Cardholder, has not authorized or participated in the specific Transaction. If any transactions post to your account that you did not authorize, please contact Bank of America Global Card Services immediately.

https://cardportal.works.com/gar/https://globalcard.bankofamerica.comhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/QuickReference_Australia-HongKong.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/global_insurance_benefits_matrix.pdfhttps://www.bofaml.com/en-us/content/data-privacy-Australia.htmlhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Card-Making-Payments.pdfwww.bofaml.com/contactless

NAVIGATION

Australia Cardholder Reference Guide | 3

Australia Purchasing Card

The Bank of America Purchasing Card provides you with comprehensive control of your procurement process, providing a robust payment solution to purchase all of your business goods and services.



• Comprehensive insurance coverage• Access to our 24/7 Global Card Services Team• Enhanced Controls – Merchant Category Code (MCC) blocking, transaction and limit controls etc.

Welcome to the Bank of America Purchasing Card





• Using Your Chip & PIN Card• For convenient access to your PIN, visit the Online PIN Check website at

bankofamerica.com/globalcardaccess


• Global Benefits Insurance Matrix• Australia Data Protection Notice – this explains how we will use your personal information• Australia Cardholder Payment Information• Contactless Guide & FAQs – this document helps you understand the basics of using your


https://cardportal.works.com/gar/https://globalcard.bankofamerica.comhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/QuickReference_Australia-HongKong.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/global_insurance_benefits_matrix.pdfhttps://www.bofaml.com/en-us/content/data-privacy-Australia.htmlhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Card-Making-Payments.pdfwww.bofaml.com/contactless

NAVIGATION

Hong Kong Cardholder Reference Guide | 4

Hong Kong Corporate Card



• Unparalleled global acceptance• Enhanced security via Chip & Signature technology• Added convenience with contactless technology• Zero liability for fraudulent purchases made with your card1





• Card Activation: + 852.3077.4632• Global Card Services: + 852.3077.4632 [email protected]


• Using your Chip & Signature Card • If your company has allowed you access, your statements will be

available online through GRAM GRAM Quick Reference Guide

• Global Benefits Insurance Matrix• Hong Kong Data Protection Notice – this explains how we will use your personal information• Hong Kong Cardholder Payment Information• Contactless Guide & FAQs – this document helps you understand the basics of using your


https://globalcard.bankofamerica.comhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/QuickReference_Australia-HongKong.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/global_insurance_benefits_matrix.pdfhttps://www.bofaml.com/en-us/content/data-privacy-hongkong.htmlhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Card-Making-Payments.pdfwww.bofaml.com/contactless

NAVIGATION

Hong Kong Cardholder Reference Guide | 5

Hong Kong Purchasing Card











available online through GRAM GRAM Quick Reference Guide

• Global Benefits Insurance Matrix• Hong Kong Data Protection Notice – this explains how we will use your personal information• Hong Kong Cardholder Payment Information• Contactless Guide & FAQs – this document helps you understand the basics of using your


https://globalcard.bankofamerica.comhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/QuickReference_Australia-HongKong.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/global_insurance_benefits_matrix.pdfhttps://www.bofaml.com/en-us/content/data-privacy-hongkong.htmlhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Card-Making-Payments.pdfwww.bofaml.com/contactless

NAVIGATION

Singapore Cardholder Reference Guide | 6

Singapore Corporate Card






1. Bank of America will assume the financial liability for all external fraud if you, a Participant or Cardholder, has not authorized or participated in the specific Transaction. If any transactions post to your account that you did not authorize, please contact Bank of America Global Card Services immediately





available online through SDG2/GRAM SDG2/GRAM Quick Reference Guide

• Global Benefits Insurance Matrix• Singapore Data Protection Notice – this explains how we will use your personal information• Singapore Cardholder Payment Information• Contactless Guide & FAQs – this document helps you understand the basics of using your


https://www.bofaml.com/content/dam/boamlimages/documents/PDFs/QuickReference_Singapore.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/global_insurance_benefits_matrix.pdfhttps://www.bofaml.com/en-us/content/data-privacy-singapore.htmlhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Card-Making-Payments.pdfwww.bofaml.com/contactless

NAVIGATION


Singapore Purchasing Card





Singapore Cardholder Reference Guide | 7

1. Bank of America will assume the financial liability for all external fraud if you, a Participant or Cardholder, has not authorized or participated in the specific Transaction. If any transactions post to your account that you did not authorize, please contact Bank of America Global Card Services immediately





available online through SDG2/GRAM SDG2/GRAM Quick Reference Guide

• Global Benefits Insurance Matrix• Singapore Data Protection Notice – this explains how we will use your personal information• Singapore Cardholder Payment Information• Contactless Guide & FAQs – this document helps you understand the basics of using your


https://sdg2.mastercard.comhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/QuickReference_Singapore.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/global_insurance_benefits_matrix.pdfhttps://www.bofaml.com/en-us/content/data-privacy-singapore.htmlhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Card-Making-Payments.pdfwww.bofaml.com/contactless

NAVIGATION


• Card Activation: 000.800.440.2314 (toll-free) / + 65.6818.5258 (International number when calling outside of India)• Global Card Services: 000.800.440.2314 (toll-free) / + 65.6818.5258 (International number when calling outside of India)

[email protected]


• Using your Chip & PIN Card• For convenient access to your PIN, visit the

Online PIN Check website at bofa.com/globalcardaccess


• Global Benefits Insurance Matrix• India Data Protection Notice – this explains

how we will use your personal information

• India Cardholder Payment Information

• Most Important Terms & Conditions (MITCs) – The terms and conditions for issue and usage of Bank of America Corporate Card

• Fair Practice Code – Bank of America has adopted the Code of Bank’s Commitment to Customers issued by Banking Codes and Standards of India (BCSBI)

• Grievance Redressal Policy – This Grievance Redressal Policy explains our complaints handling and resolution process

• Contactless Guide & FAQs – this document helps you understand the basics of using your new contactless chip card and aims to answer key questions you may have around contactless

India Cardholder Reference Guide | 8

India Corporate Card







www.bofaml.com/globalcardaccesshttps://globalcardindia.bankofamerica.com"https://www.bofaml.com/content/dam/boamlimages/documents/PDFs/QuickReference_India.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/global_insurance_benefits_matrix.pdfhttp://www.bofaml.com/en-us/content/data-privacy-india.htmlhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Card-Making-Payments.pdfhttp://www.bofaml.com/content/dam/boamlimages/documents/articles/D3_144/india_travelcards_info.pdfhttp://www.bcsbi.org.in/Codes_CommitmentCustomers.htmlhttp://www.bofaml.com/content/dam/boamlimages/documents/articles/D3_144/redressal.pdfwww.bofaml.com/contactless

NAVIGATION

India Cardholder Reference Guide | 9

India Purchasing Card








• Card Activation: 000.800.440.2314 (toll-free) / + 65.6818.5258 (International number when calling outside of India)• Global Card Services: 000.800.440.2314 (toll-free) / + 65.6818.5258 (International number when calling outside of India)

[email protected]


• Using your Chip & PIN Card• For convenient access to your PIN, visit the

Online PIN Check website at bofa.com/globalcardaccess


• Global Benefits Insurance Matrix• India Data Protection Notice – this explains

how we will use your personal information

• India Cardholder Payment Information

• Most Important Terms & Conditions (MITCs) – The terms and conditions for issue and usage of Bank of America Corporate Card

• Fair Practice Code – Bank of America has adopted the Code of Bank’s Commitment to Customers issued by Banking Codes and Standards of India (BCSBI)

• Grievance Redressal Policy – This Grievance Redressal Policy explains our complaints handling and resolution process

• Contactless Guide & FAQs – this document helps you understand the basics of using your new contactless chip card and aims to answer key questions you may have around contactless

www.bofaml.com/globalcardaccesshttps://globalcardindia.bankofamerica.comhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/QuickReference_India.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/global_insurance_benefits_matrix.pdfhttp://www.bofaml.com/en-us/content/data-privacy-india.htmlhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Card-Making-Payments.pdfhttp://www.bofaml.com/content/dam/boamlimages/documents/articles/D3_144/india_travelcards_info.pdfhttp://www.bcsbi.org.in/Codes_CommitmentCustomers.htmlhttp://www.bofaml.com/content/dam/boamlimages/documents/articles/D3_144/redressal.pdfwww.bofaml.com/contactless

NAVIGATION

Malaysia Cardholder Reference Guide | 10

Malaysia Corporate Card and Purchasing Card


• Unparalleled global acceptance• Comprehensive insurance coverage• Access to UOB Malaysia’s 24/7 Card Services Team


• Card Activation: + 60.3.2612.8080 / + 60.3.2612.8121• Global Card Services: + 60.3.2612.8080 / + 60.3.2612.8121 [email protected]


Welcome to the UOB Malaysia Corporate Card and Purchasing Card

• Malaysia Cardholder Payment Information

https://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Card-Making-Payments.pdf

NAVIGATION

Indonesia Cardholder Reference Guide | 11

Indonesia Corporate Card and Purchasing Card


• Unparalleled global acceptance• Comprehensive insurance coverage• Access to UOB Indonesia’s 24/7 Card Services Team


• Card Activation: + 62.21.14008 or + 62.21.2355.9000• Global Card Services: + 62.21.14008 or + 62.21.2355.9000 [email protected]


Welcome to the UOB Indonesia Corporate Card and Purchasing Card

• Indonesia Cardholder Payment Information


NAVIGATION

Thailand Cardholder Reference Guide | 12

Thailand Corporate Card and Purchasing Card


• Unparalleled global acceptance• Comprehensive insurance coverage• Access to UOB Thailand’s 24/7 Card Services Team




Welcome to the UOB Thailand Corporate Card and Purchasing Card

• Thailand Cardholder Payment Information


NAVIGATION

China Cardholder Reference Guide | 13

China Corporate Card and Purchasing Card


• Unparalleled global acceptance• Comprehensive insurance coverage• Access to CMB’s 24/7 Card Services Team


• Card Activation: + 86.21.6864.4828 / 400.820.5558 (local toll-free)• Global Card Services: + 86.21.6864.4828 / 400.820.5558 (local toll-free)


Welcome to the CMB China Corporate Card and Purchasing Card

• China Cardholder Payment Information


NAVIGATION

Japan Cardholder Reference Guide | 14

Japan Corporate Card and Purchasing Card


• Unparalleled global acceptance• Comprehensive insurance coverage• Access to Credit Saison’s 24/7 Card Services Team


• Card Activation: + 81.3.6893.8250 / 03.6893.8250 (Tokyo) / 06.7709.8565 (Osaka)• Global Card Services: + 81.3.6893.8250 / 03.6893.8250 (Tokyo) / 06.7709.8565 (Osaka)

[email protected]


Welcome to the Credit Saison Japan Corporate Card and Purchasing Card

• Japan Cardholder Payment Information


NAVIGATION

South Korea Cardholder Reference Guide | 15

South Korea Corporate Card and Purchasing Card


• Unparalleled global acceptance• Comprehensive insurance coverage• Access to Samsung Card’s 24/7 Card Services Team• Enhanced security via Chip & PIN technology• Merchant Category Code (MCC) blocking controls available


• Card Activation: + 82.2.1588.8700• Global Card Services: + 82.2.2000.8100• Lost/Stolen Cards: + 82.2.1588.8900


Welcome to the Samsung Card South Korea Corporate Card and Purchasing Card

• South Korea Cardholder Payment Information


NAVIGATION

Philippines Cardholder Reference Guide | 16

Philippines Corporate Card and Purchasing Card


• Unparalleled global acceptance• Comprehensive insurance coverage• Access to BPI’s 24/7 Card Services Team


• Card Activation: + 63.2.891.0000 / 89.100 (local toll-free)• Global Card Services: + 63.2.891.0000 / 89.100 (local toll-free) [email protected]


Welcome to the BPI Philippines Corporate Card and Purchasing Card

• Philippines Cardholder Payment Information


NAVIGATION


Bank of America Cardholder Information

Your Bank of America card is Chip & PIN enabled. Chip card plastics and chip-enabled terminals have been used globally for more than a decade with proven reliability and enhanced security. The embedded microchip provides improved fraud protection and increased global acceptance.

For additional information regarding Chip & PIN functionality, please see the helpful Chip & PIN Guide:Chip & PIN Brochure

All Singapore and Hong Kong Cardholders will receive a PIN Mailer only if your company has allowed you access to cash withdrawal. This mailer will display your 4-digit PIN. Please note that the PIN cannot be changed. Please memorize your PIN and keep it safe. Do not keep your PIN with your card.Sample PIN Mailer

Australia and India cardholders will not receive PIN Mailers. For access and ongoing reference to your PIN, visit the Online PIN Check website at bankofamerica.com/globalcardaccess

One-time registration is required to create a username and password, using the following information:

• Account Number• Expiration Date• Verification ID1

Please note that the PIN cannot be changed. Please memorize your PIN and keep it safe. Do not keep your PIN with your card. Additional information about the Online PIN Check site can be located within the following User Guide: PIN Check User Guide

• Name on Card• Security Code (CVV)

Chip & PIN Overview

Chip & PIN Guide

PIN Mailer Guide (for Singapore and Hong Kong only)

Online PIN Check (for Australia and India only)

1. If you submitted a card request application, your Verification ID was self-selected. If a card was requested on your behalf, the Verification ID was provided by your company’s card Program Administrator. Not all capabilities and features are available on all products.

https://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Chip-PIN-Brochure.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-Sample-PIN-Mailer.pdfhttps://cardportal.works.com/gar/https://www.bofaml.com/content/dam/boamlimages/documents/PDFs/APAC-PINCheck-Guide.pdf

NAVIGATION


APAC Insurance and Benefits: Cardholder Information

Cardholders have access to the following benefits and insurance coverage2, providing convenience and peace of mind. Benefits include a combination of the below:

• Travel Accident Insurance• Lost Luggage Insurance• Emergency Medical Assistance• Flight Delay Coverage

Travel Accident and Lost Luggage benefit details and contact information may be found in the below insurance brochures:

Australia Insurance Brochure

Singapore Insurance Brochure

Hong Kong Insurance Brochure

India Insurance Brochure

Malaysia Insurance Brochure

Indonesia Insurance Brochure

Thailand Insurance Brochure

China Insurance Brochure

Japan Insurance Brochure

South Korea Insurance Brochure (T&E)

South Korea Insurance Brochure (CTA)

Philippines Insurance Brochure

Automatic Cardholder Benefits & Insurance1

Cardholder Benefits & Insurance Detail

Important Notes & Disclaimers

1. Insurance Benefits are not available for U.S Dollar Cross Border Cards. A U.S. Dollar Cross Border card is one that is issued to an employee or designated personnel of the company that either resides outside of the USA or is employed by a non-US entity and such entity has a US affliate with a card program; other restrictions may apply.

2. Insurance coverage and amounts differ from country to country

https://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Insurance-Coverage-Australia.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Insurance-Coverage-Singapore.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Insurance-Coverage-HongKong.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/insurance_coverage_india.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Travel-Insurance-UOBMalaysia.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Travel-Insurance-UOBIndonesia.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Travel-Insurance-UOBThailand.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Travel-Insurance-CMBChina.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Travel-Insurance-CreditSaisonJapan.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Travel-Insurance-SamsungSouthKoreaTE.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Travel-Insurance-SamsungSouthKoreaCTA.pdfhttps://www.bofaml.com/content/dam/boamlimages/documents/PDFs/Travel-Insurance-BPIPhilippines.pdf

Bookmark p20Bookmark p21India PurchasingUOB MalaysiaUOB IndonesiaUOB ThailandCMB ChinaCredit Saison JapanAustralia Corporate CardAustralia Purchasing CardHong Kong Corporate CardHong Kong Purchasing CardSingapore Corporate CardSingapore Purchasing CardIndia Corporate CardSouth Korea Corporate Card and Purchasing CardPhilippines Corporate Card and Purchasing Card

Button 109: Page 1:

APAC Cardholder Guide 3: Page 1:

Canada Cardholder Guide 3: Page 1:

LatAm Cardholder Guide 3: Page 1:

Aus_btn: Jap_btn: SouthKorea_btn: Taiwan_btn: HongKong_btn: Phillippines_btn: China_btn: Indonesia_btn: Malaysia_btn: Singapore_btn: Thailand_btn: India_btn: Aus_rollover: Japan_rollover: SouthKorea_rollover: China_rollover: Philippines_rollover: Indonesia_rollover: Malaysia_rollover: Thailand_rollover: India_rollover: HongKong_rollover: Singapore_rollover: Aus_rollover static: Japan_rollover static: SouthKorea_rollover static: China_rollover static: Philippines_rollover static: Indonesia_rollover static: Malaysia_rollover static: Thailand_rollover static: India_rollover static: HongKong_rollover static: Singapore_rollover static: Button Bar 1: eePhillippines_btn: ccpcPhillippines_btn 1: eeSouthKorea_btn: ccpcSouthKorea_btn 1: eeJapan_btn: ccpcJapan_btn 1: eeChina_btn: ccpcChina_btn 1: eeThailand_btn: ccpcThailand_btn 1: eeIndonesia_btn: ccpcIndonesia_btn 1: eeMalaysia_btn: ccpcMalaysia_btn 1: eeIndia_btn: pcIndia_btn 1: ctcIndia_btn 1: eeSingapore_btn: pcSingapore_btn 1: ctcSingapore_btn 1: eeHongKong_btn: pcHongKong_btn 1: ctcHongKong_btn 1: eeAustralia_btn: pcAustralia_btn 1: ctcAustralia_btn 1: close 1: Button 115: Page 2: Page 3: Page 4: Page 5: Page 6: Page 7: Page 8: Page 9: Page 10: Page 11: Page 12: Page 13: Page 14: Page 15: Page 16:

Benefits & Insurance p11: Benefits & Insurance p12: Benefits & Insurance p13: Benefits & Insurance p15: Benefits & Insurance p16: Benefits & Insurance p17: Benefits & Insurance p18: Button 21: Page 17: Page 18:

Button 22: Page 17: Page 18:

1248852 apac commercial cardholder reference guide a2 · new contactless chip card and aims to...

Documents