12 secrets to become a super communicator

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  • LOGO

    12 secrets To become a super

    Communicator

  • "The single biggest problem in

    communication is the illusion that

    it has taken place."

    George Bernard Shaw

    JobGuide247.info 2

  • The biggest communication

    problem is we do not listen to

    understand.

    We listen to reply.

    Unknow author

    JobGuide247.info 3

  • Top materials:

    - To improve your communication skills, to become a

    super communicator, you can ref materials below:

    http://www.jobguide247.info/2017/11/top-3-materials-

    to-become-super-communicator.html

    - Top 20 secrets will change your life

    - 18 secrets for success from billionaires

    - 16 Secrets for Career Success From the World's Top

    Executives

    JobGuide247.info 4

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  • JobGuide247.info

    1. Listen, Really Listen

    Finally, going hand-in-

    hand with most of the

    points above, the best

    thing you can do to

    improve your

    communication skills

    is to learn to really

    listen-to pay attention

    and let the other

    person talk without

    interrupting.

    How

    to?

    Its hard work, we know, but

    A good conversation is a

    bunch of words elegantly

    connected with listening.

    Then, even if your

    communication styles dont

    match, at least youre both

    working off the same page.

    And hopefully the other

    person will be attentively

    listening to you too.

    5

  • JobGuide247.info

    Everything people say and

    do expresses an

    underlying need, longing or

    value. We can learn to

    identify and hear these

    needs, even when they are

    not expressed explicitly.

    Because all human beings

    share these needs, they

    are our magic key to

    unlocking mutual

    understanding

    For example, if someone

    says, You are so selfish, you

    never do anything to help at

    home, they are indirectly

    expressing a longing for

    consideration and support,

    but it is coming out as blame

    and judgment. If we can

    empathise rather than react,

    we will connect and the

    person will feel understood.

    2. Understand needs, wishes and values.

    1 2

    6

  • JobGuide247.info

    3. Be willing to hear No.

    1 2 3

    Even with these

    guidelines, our

    carefully

    expressed

    requests might

    still elicit a No

    from the other

    person. Why

    would this upset

    us?

    4

    Why would this

    upset us? Is it

    that our request

    was actually a

    demand that we

    expect the other

    person to fullfil?

    We have a

    choice in how

    we hear that

    No.

    It could be that

    something else

    is important to

    the other

    person; that

    they had a

    different need

    or value alive

    in that

    moment.

    Maybe the

    No is their

    request for

    something else

    to happen. And

    then we are

    into the dance

    of giving and

    bending! No

    is not as

    threatening as

    we might

    imagine.

    7

  • 4. Mind your body language

    Intentionally or not, how you

    comport your body

    communicates a lot. For

    instance, do you appear

    closed off with your arms

    folded, or actively engaged,

    say by talking with your

    hands? Its worth

    considering, lest you send

    the wrong message with

    your posture or facial

    expression.

    JobGuide247.info 8

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  • This is a festive title Maybe as a colleague concludes a presentation and looks around the room,

    you seem to glowernot because the

    presentation was bad, but because

    youre lost in thought. In moments like

    this, its sometimes worthwhile to explain

    yourself: That wasnt bad at all, I just

    need a moment to process. Lets circle

    back in a moment.

    4. Mind your body language (con)

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  • 5. Great communication comes from focusing more on the other person than on your-self.

    Focusing on the other person

    when youre speaking involves

    sacrificing the illusion of

    perfection for the reality of

    transparency, which means being

    honest about mistakes (like when

    you forget an idea) or mishaps

    (like a technology glitch).

    JobGuide247.info 10

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  • This shows your listeners that youre much more

    interested in them getting the information than in

    your performance, or whether youre presenting

    perfectly. So, Im a big advocate for transparency

    and I think its probably one of the most

    underutilized tools because we get up there and

    we feel this pressure to be perfect. Instead I would

    advise aiming for flexibility, not flawlessness.

    5. Great communication comes from focusing more on the other person than on your-self (con...)

    JobGuide247.info 11

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  • JobGuide247.info

    6. Patience is a must

    2

    3

    1 Many-a-times, a

    great deal of

    patience is

    required just to

    understand the

    problem, let

    alone offer a

    solution.

    But, in the end,

    being patient will

    make you a

    winner. Be

    patient and

    capture the finer

    details; keep in

    mind that great

    service is better

    than fast service.

    A customer reaches

    out to you when they

    are unsure, confused

    or have a grievance.

    He may, sometimes,

    be angry because of

    miscommunication or

    because he feels that

    he has been treated

    unfairly.

    12

  • 7. Wait for the other person to finish

    We all know someone who

    likes to talk without listening;

    who seems to think that

    what they have to say is as

    fascinating to everyone else

    around them; who doesnt

    seem to understand that

    listening is an important part

    of communicating and

    connecting with others.

    JobGuide247.info 13

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  • 7. Wait for the other person to finish (con)

    The best communicators know

    that there is a kind of give and

    take between talking and

    listening, listening is the keya

    sharing of who is speaker and

    who is listener based on mutual

    respect and caring about each

    others feelings. Some people talk

    about themselves because they

    genuinely think theyre more

    interesting than anyone else they

    know. But many people are

    overwhelmed by their own

    feelings and push them away.

    Either way, monologs send the

    wrong message to your listener,

    while a two-way conversation

    brings people closer. JobGuide247.info 14

  • 8. Summarize the highlights

    Its not unheard of for people

    to meet for an hour, raise a

    series of worthwhile

    questions, ponder potential

    answers, resolve nothing,

    and then realize its time to

    leave for another meeting.

    This is where follow-up notes

    can help ensure whatever

    headway you mightve been

    making doesnt just vanish

    out the door.

    JobGuide247.info 15

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  • 8. Summarize the highlights (con)

    If you can avoid sending

    lengthy emails to long

    strings of recipients, its

    probably for the better. But if

    you must, you might also

    include a tl;dr (too long;

    didnt read) that briefly

    encapsulates the highlights.

    Put it at the top so that guy

    in logistics who only seems

    to skim will at least lay eyes

    on the essentials.

    JobGuide247.info 16

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  • 9. Consider the situation before taking any action

    Our emotions tempt us to make

    quick decisions based upon

    superficial evidence which may

    not reflect the true nature of the

    problem. The manager

    assumed that the poor

    appearance of the store was

    due to the employees lack of

    effort or attention. He failed to

    consider that several store

    employees had been

    terminated due to the financial

    situation, while the stores

    workload remained the same.

    JobGuide247.info 17

  • 9. Consider the situation before taking any action

    Furthermore, each

    assistant had been required

    to take a pay reduction due

    to the loss of the large

    customer, and each was

    concerned that the

    customer loss would slow

    their own promotion to

    store manager. Though not

    intended, their effort

    probably suffered due to

    their own worries.

    JobGuide247.info 18

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  • 10. Gather and confirm information before making a decision

    We have a tendency to confuse

    symptoms with disease, and

    consequently treat the symptom

    rather than the underlying illness.

    Technology enables us to capture

    massive amounts of data and slice

    and dice it to make it appear any

    way we want. But data is a

    representation of the problem, not

    the problem itself. Observing the

    work of the assistants and talking

    and listening to them about the

    aspects of their job might have led

    to a different conclusion than the

    one the manager reached. JobGuide247.info 19

  • 11. Focus on problems, not personalities

    The managers memo

    attacked the character of

    each assistant by implying

    they were lazy, derelict, or

    had betrayed him. The

    implications intensified the

    emotional context of the

    memo, overshadowing its

    factual content and purpose.

    JobGuide247.info 20

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  • 11. Focus on problems, not personalities

    The assistants, in response,

    reacted with emotion without

    stopping to consider the validity

    of the facts or attempting to give

    the manager any explanations.

    Whenever dealing with any issue

    that might have emotional

    content, the 24-Hour Rule

    should be in effect: Dont send

    any email, message, letter,

    memo, or report to others until

    youve had a day to reflect upon

    its content and are sure it

    communicates the facts and the

    tone you wish.

    JobGuide247.info 21

  • 12. Learn From Your Mistakes

    Whatever the stage of

    your career, you can and

    should continue to learn.

    Over your working life,

    youll work for and with

    superiors of varying

    capabilities and talents.

    Some you will remember

    because of their great

    leadership, while others

    youll remember because

    they were such poor

    managers. Even the latter

    can teach you something.

    JobGuide247.info 22

  • 12. Learn From Your Mistakes

    In this case, my friend

    learned how he felt when

    unjustly accused of poor

    performance. Hopefully, he

    will remember his feelings

    before he makes the same

    mistakes with the people

    who report to him currently

    or in the future. Sometimes,

    the bad examples are more

    effective than the good.

    JobGuide247.info 23

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