11 | ZRH Safety Newsletter Vehicles and equipment at Zurich Airport September 2014

Contents

Editorial

Case studies

Safety Basics

Statistics

Expert perspectives

Case studies international

Upcoming safety dates

Reporting system

Quiz

Occurrence Reporting

Editorial

Dear Reader

Have you ever wondered why some vehicles are allowed to drive on the runways and others not, or which vehicles are allowed to leave the airport site and which are not? This issue of the ZRH Safety Newsletter will I hope answer these questions and more.

In this issue we take a look at the various vehicles and equipment used at Zurich Airport.

In the Safety Basics section we will also introduce some vehicles and equipment and give some statistics showing which pose the greatest accident risk.

We have been fortunate to be able to interview two experts who know every vehicle and machine used at the airport. One is Claudio Corte (Head of Vehicle Workshop, Flughafen Zürich AG) and the other is Heinz Keller (Head of Repair Services, Swissport Inter­national AG).

The Reporting System section presents the safety concerns that have been reported to the Safety Office and the action subsequently taken to resolve them.

It now only remains for me to say that I hope you enjoy reading the latest ZRH Safety Newsletter,With best regards,

Steffi BaumgartenSafety ExpertFlughafen Zürich AG

By the way, there is a quiz at the end of the newsletter. Submit an entry by 15 November 2014 and you could win one of three airport shopping vouchers worth CHF 50 each.

2

Incidents at Zurich Airport

A Recent examples of incidents and accidents at Zurich Airport

A1 Passenger boarding stairs collide with underpass

When a set of boarding stairs was being moved in December 2013 from the Delta to the Hotel stands, the driver did not notice the vehicle height restriction. The roof of the boarding stairs made contact with the underpass. The top section of the stairs was ripped off as a result of the collision. The driver fell to the ground on impact and suffered some light bruising.

A2 Baggage carts roll freeIn May 2014 a train of baggage carts which had been placed in the materials depot next to B38 liberated itself and rolled unnoticed over taxiway E8 to the edge of runway 16. Ramp Safety was eventu­ally notified by the pilot of an aircraft taxi­ing past. Because the brake on the front cart was defective, the whole train was no longer secured and started to move of its own accord.

A3 Truck reverses due to pushback on A57 and collides with another vehicle

In July 2014 the driver of a truck had to suddenly reverse because he realised too late that the aircraft next to him had just pushed back. He consequently col­lided with a vehicle that had been waiting behind him.

A4 Electric tractor drives head on into a blast fence

In October 2012 the driver of an electric tow tractor wanted to fasten his safety belt while on the move. As the belt jammed and he tried to free it, he accidentally turned the steering wheel and collided head on with a blast fence. The driver sus­tained a slight leg injury as a result.

Tips from the Safety Office• Always pay attention and keep a look

out for pushback operations.• Fasten your seatbelt before you move

off.• Think about the height of your vehi­

cle before you drive through an under­pass.

• Make sure the vehicle is working properly before you drive off.

• Always make sure that the brakes are on when you park a vehicle or equip­ment.

ZRH Safety Newsletter | Case studies In this section we look at concrete examples of safety incidents relating to our focus topic, investigating the background to them and highlighting the lessons to be learned.

3

Requirements for vehicles and equipment

The requirements for vehicles and equip­ment that are allowed to be used in the non­public part of the airport are set out in:• International Civil Aviation Organization

(ICAO) Annex 14• Manual of Surface Movement Guidance

and Control Systems (SMGCS) (ICAO Doc 9476)

• Swiss Road Traffic Act (SVG)• Zurich Airport Ground Traffic Regulations

(GTR)• Zurich Airport Ramp Safety Manual.

First of all the general rules for vehicles and drivers according to the Zurich Airport Ground Traffic Regulations apply. These stipulate for example that only roadworthy motor vehicles and bicycles that comply with the regulations may be used. These regulations also stipulate that the number of vehicles should be kept to a minimum. They should only be used when operation­ally necessary so that as few vehicles as possible are on the movement area at any one time.

In general, the less traffic there is on the movement area, the lower the risk of acci­dents. Unless the GTR specify otherwise, the rules of the Swiss Road Traffic Act apply.

All vehicles, including bicycles, must have their lights on during the day as well. The daytime running lights that are being fitted to some new vehicles are not enough, as these only switch on the front headlamps.

BicyclesGTR 11 IV states:“Bicycles should also prominently display the name or logo of the company.”

An individual cycling on the movement area does not need to have a driving per­mit. However, like all other road users, cyclists must also stick to the marked ser­vice roads. In addition, apart from in cer­tain areas where exceptions apply, cyclists must always wear a high­visibility vest.

Door stickers

Green stickers can be found on all vehicles that are permitted to drive both within and outside the airport.

Vehicles that cannot leave the airport have orange door stickers. They all have an expiry date.

Defective vehicles/equipmentDefective vehicles/equipment should always be marked with the appropriate “Defective” adhesive tape and put in the materials depots. The dispatcher or team leader should also be notified about the defect. The defective equipment will be picked up as quickly as possible, repaired by mechanics and put back into operation again.

Did you know …… that around 4500 vehicles have per­mits to be used airside?

ZRH Safety Newsletter | Safety Basics“Safety basics” is the section in each Safety Newsletter where we provide key information on the rules, regulations and procedures for the safety item we’re focusing on.

4

ZRH Safety Newsletter | Safety Basics

Vehicles and equipment at Zurich Airport for baggage and cargo handling

A large number of different specialised vehicles are used at Zurich Airport and we will present some of them on the follow­ing pages. The vehicles most frequently encountered are the ones used for aircraft ground handling, refuelling, maintaining the operational areas, transporting passen­gers and moving aircraft. Vehicles used by the airport’s various authorities and the fire service also feature to a lesser extent.

Main deck loaderThis is used by ramp crew to load/unload baggage containers and cargo into and out of aircraft.

There are various versions that can lift and transport loads from 3.5 t up to 40 t.

Tractors

The tractor pictured here is gas­ powered. This makes it much quieter and more pleasant to drive than a diesel­powered model for example. Its performance is not affected, however, and it is capable of tow­ing loads weighing several tonnes. Along with these tractors, electric tow tractors are also used at Zurich Airport.

Baggage cartsBaggage carts are used to transport lug­gage between the baggage sorting system and the aircraft. They are part of the vehi­cle pool and can therefore be used by all the handling agents at Zurich Airport.

Container dolly trailer (CDT) Dollies are used to transport both contain­ers and cargo. They are pulled by a tractor.

Containers can be rolled on to a high loader over built­in rollers in the base of dollies, and then into the aircraft. Both axles on the dollies are movable to enable manoeuvring around aircraft when space is restricted. The GTR (38 II) specifies the number of trailers and dollies that may be towed.

Conveyor belt loader (CBL) The conveyor belt is also motorised so it can be driven right up to the aircraft hold door in order to load and unload baggage.

5

ZRH Safety Newsletter | Safety Basics

Vehicles for firefighting, passenger transport and maintenance

Ziegler Z8 8x8 airfield fire engine

This vehicle boasts impressive technical data: over 1000 HP engine, 12,500 l water, 1500 l foam, 500 kg powder and 270 kg CO2 tank capacity. It is also equipped with an infrared camera on the roof cannon to detect any remaining pockets of embers. There are a total of five of these vehicles at Zurich Airport, stationed at various points so they can swiftly get to the scene of an accident if required.

Jetbroom RWY 9000 runway sweeper

These runway sweepers are used for cleaning the runways, apron and stands all year round. During the winter months it is relatively easy to mount a 6.4 m wide snow plough, which also picks up any residual aircraft de­icing agents on stands. With its 4.2 m wide brush and 5000 l dirt hopper, the Jetbroom is ideally equipped for efficiently cleaning the large surfaces at Zurich Airport. The first cleaning run already takes place at 3.30 a.m. From then on two or three Jetbrooms are always on the go right through until 10 p.m. What makes these vehicles particularly special is that their route and the cleaning attach­ments used are recorded for every trip. This makes it possible to track exactly what part of the airfield was cleaned and the last time it was done.

Passenger busesFlughafen Zürich AG’s total of 28 pas­senger buses are used wherever passen­gers are unable to board an aircraft directly across a passenger loading bridge.

A maximum of 112 passengers can be transported in these 14 m long and 3 m wide buses, although usually there are fewer passengers on them. The bus service maintains its fleet at the vehicle mainte­nance centre of Flughafen Zürich AG. The bus service ran an average of 260 trips a day in 2013.

6

ZRH Safety Newsletter | Safety Basics

Refuelling hydrant cart, Ramp Safety, Airport Authority and Follow Me

Marshaller and follow-me vehicle “Zebra”The follow­me car is also known by its radio call sign “Zebra”. It is used to escort aircraft that need assistance after land­ing from the runway to their stand or to accompany them safely over a runway during relocation manoeuvres. The mar­shallers at Zurich Airport are also respon­sible for allocating stands for business and general aviation, as well as for moving business aircraft into and out of hangars in the General Aviation Center (GAC) when flights are planned. The vehicle is equipped with four different radio sets to monitor all the most important channels: Apron­North, Apron­South, Tower and “Blue1”. They also have a laptop on board so they have direct access to flight­relevant data.

Hydrant dispenserThe hydrant dispenser is used to convey the jet­A1 (aviation fuel) from the under­ground refuelling system into the aircraft.

The hydrant dispenser do not have any pumps, the fuel flows into the aircraft’s tank simply as a result of the pressure in the pipeline. The safety precautions taken around hydrant carts and also fuel trucks are very stringent. The vehicles have a ground cable in order to eliminate differ­ences in potential between the aircraft and the refuelling hydrant cart, and also a “dead man’s handle” (for extra safety) which must be kept depressed in order for the fuel to flow. In addition, an escape route must always be kept clear for the vehicles during refuelling operations.

Five companies currently hold aircraft refuelling permits for Zurich Airport. Together they have a total of 16 fuel trucks and 28 hydrant dispenser.

Ramp Safety “Orion” Members of the Ramp Safety team patrol the airfield at least 12 hours a day to mon­itor the safety of everyone working on the apron.

Ramp Safety is the section responsible for ensuring the safety of ground hand­ling operations at Zurich Airport. Dur­ing operating hours it ensures that the Ground Traffic Regulations are observed and imposes penalty points in the event of infringements. As well as radios, the vehicle is fitted with a camera for directly documenting incidents and recording any obser vations. Ramp Safety also runs driver training courses for anyone who wishes to obtain an airport driving permit, and handles the administration of driver and vehicle permits at Zurich Airport.

Airport Authority “Gusti”

Airport Managers are in charge of the day­to­day operations on the airfield. They are responsible for supervising flight opera­tions around the clock over the whole of the airport site and take tactical decisions to ensure safe operation.

Did you know …… that vehicles that drive on runways and taxiways must be equipped with radios and transponders? (Transpond­ers are devices that emit a signal so that the Apron and Air Traffic Control­lers can immediately identify vehicles on ground radar.)

7

Incidents and accidents involving vehicles

During the period from 1 July 2013 to 30 June 2014, 164 incidents and accidents at Zurich Airport were reported. The dif­ference between incidents and accidents is that no one is injured or killed in the case of incidents.

Vehicles or equipment were involved in around half of the 164 instances, with high loaders being the cause in 29 cases and cars in 28. These two types of vehicle therefore constitute the greatest safety risk at Zurich Airport.

For the sake of simplicity, all vehicles with a platform lift are defined as high load­ers for statistical purposes, i.e. high load­ers, main deck loaders and lower deck loaders were combined into one group. For accidents involving mail and baggage carts, these were only counted if they were caused by a technical fault on the trailer, otherwise they were counted as accidents for the towing vehicle, i.e. the tractor.

Since oversized special vehicles (e.g. high loaders) are usually also very difficult to manoeuvre, it is no surprise that they also top the accident statistics.

Between 1 July 2013 and 30 June 2014, 74 instances were recorded during which hydraulic oil or other fuel leaked and the stand or runway needed to be cleaned afterwards. Most of these (64%) were caused by vehicles such as high loaders or pushback vehicles. These frequently had concealed defects in hydraulic hoses, chiefly caused by runway de­icing agents, which were not noticeable from a visual inspection alone.

Tips from the Safety Office• Get someone to assist you if your

view is impeded.• Never park your vehicle behind a

larger one which can only drive away in your direction. (See Safety News­letter 6 for more tips on reversing.)

Hig

h lo

ader

s

Cars

Trac

tors

Push

back

Mai

l and

bag

gage

car

ts

Pass

enge

r bus

es

Fuel

truc

ks a

nd h

ydra

nt c

arts

Truc

ks

Lava

tory

ser

vice

veh

icle

s

Pass

enge

r boa

rdin

g st

airs

Crew

bus

es

De-

icin

g ve

hicl

es

Mow

ers

Gro

und

pow

er u

nits

Conv

eyor

bel

ts

35

30

25

20

15

10

5

0

Num

ber

23%

Damage to aircraft (stationary and taxiing trac)Accidents with vehicles and equipmentAccidents/damage to infrastructure

51%

26%

Source: A­SMS database (excluding damage by unknown)

ZRH Safety Newsletter | StatisticsIn this section we present the data that have been collected on accidents and incidents at Zurich Airport in graphic and diagram form. These visual interpretations should also help raise our readers’ awareness of the current hazards and risks.

8

“From bikes to trucks, we repair everything ourselves!”

Claudio Corte has managed the vehicle workshop at Flughafen Zürich AG for six years now. Prior to that he worked for SR Technics in a similar position for 11 years. He originally trained as a car mechanic then as a car diagnostician in quick succes­sion, and subsequently went on to add a management qualification.

What vehicles and equipment do you see most often in your workshop?Claudio Corte: That varies from season to season. In winter we see more passen­ger buses and fire engines, and in summer the winter service vehicles. But we have a quite a good mix all year round really.

In your view, what vehicles or equipment pose the greatest safety/accident risk?Claudio Corte: On the one hand I think that would be the big machines, because they require the utmost concentration due to their size. On the other hand, acci­dents can often occur with small vehicles because they are used every day and peo­ple begin to underestimate the risk.

What training does one need to work in your workshop?Claudio Corte: We have mechatron­ics engineers for heavy and light vehi­cles, along with industrial and agricultural machinery mechanics as well as vehicle electricians.

How many vehicles does FZAG own? And how many different types?Claudio Corte: Flughafen Zürich AG has a fleet of around 470 vehicles that have at least three wheels; 210 of these are utility and special vehicles, around 180 are cars and delivery vans, plus about 70 trailers. The total replacement value of the entire vehicle fleet is approximately CHF 70 mil­lion!

What section visits you most often?Claudio Corte: Airfield Maintenance vehi­cles (38%) top the workshop numbers, followed by the bus service fleet (23%). However this is often for preventive main­tenance (>99%) to keep the vehicles oper­ational at all times.

How many electric and gas-powered vehicles do you have in the fleet?Claudio Corte: To date we have twelve electric vehicles in operation. We currently have 44 gas­powered vehicles, includ­ing two trucks for waste disposal, and the numbers are rising. Electric vehicles are still only being used here and there as their limited range of approximately 100–120 km is not adequate for sections that cover rel­atively long distances.

Do vehicles have to meet certain conditions to be used at the airport?Claudio Corte: On the one hand they have to comply with the Swiss road traffic legis­lation plus Zurich Airport’s Ground Traffic Regulations. But Flughafen Zürich AG sets the bar very high – only vehicles and equip­ment that are working 100% should ever be used! We set great store by the relia­bility of vehicles and we therefore demand this from our suppliers.

The expertClaudio CorteHead of Vehicle Workshop Flughafen Zurich AG

ZRH Safety Newsletter | Expert perspectives In this section we present the views and experiences of various people at Zurich Airport on our focus topic.

9

ZRH Safety Newsletter | Expert perspectives

What is the most expensive vehicle in your fleet?Claudio Corte: That would be the TV 1520 snow blower from Overaasen which costs just under CHF 2 million.

How many people work in your workshop?Claudio Corte: The vehicle centre employs 21 people plus three apprentices special­ising in automobile mechatronics (heavy vehicles).

Can you repair all the vehicles yourselves or do you sometimes have to get some repaired externally?Claudio Corte: We can repair all the vehi­cles we have at Zurich Airport ourselves. Only work under guarantee or component upgrades are done externally.

Are there any special vehicles at Zurich Airport that can only be found here?Claudio Corte: Yes there are! For example, the Horsch Leeb PT270, a vehicle that is normally used to spray pesticides on fields. We use this vehicle as a runway de­icer. Of course we had to make some modifica­tions, such as a different configuration of the jets, bar control etc.

Do you only repair vehicles for Flughafen Zürich AG or do you also repair ones for other companies?Claudio Corte: Along with vehicles and equipment belonging to Flughafen Zürich AG, we also maintain the radios for all ground handlers. We also count among our customers the Zurich Protection & Res­cue service and the cantonal police along with their vehicles. In addition we are also responsible for maintaining the skiddo­meters for various civil and military air­ports in Switzerland. (A skiddometer is a device used to measure friction on run­ways.)

In this configuration the Horsch Leeb PT270 runway de-icing vehicle is unique in the world.

10

ZRH Safety Newsletter | Expert perspectives

“It’s important to regularly maintain vehicles and equipment and to train people properly how to use them.”

Almost 30 years ago Heinz Keller began his career at what was then Swissair. Fol­lowing a period with Swissair Catering, he came to SR Technics, where he worked in the pushback and de­icing units. At the same time he travelled all over the Swiss­port world as an instructor for towbarless pushback vehicles. He has been working in his current post as Head of Repair Services since 2009.

What vehicles and equipment do you see most often in your workshop?Heinz Keller: Basically all vehicles that notch up a lot of operating hours, such as electric tow tractors that are used five to six hours a day, or gas­powered trac­tors, load control vehicles, pushback trac­tors etc.

In your view, what vehicles or equipment pose the greatest safety/accident risk?Heinz Keller: I suppose all vehicles that come into direct contact with an aircraft or need to be manoeuvred in close prox­imity to aircraft: pushback tractors, hoists, etc. It’s important to regularly maintain them and to train people properly how to use them in order to minimise the risk of damage.

Are there any special vehicles at Zurich Airport that can only be found here?Heinz Keller: No, although we have many special machines here, they are also used for ground handling at other airports too.

How many electric and gas-powered vehicles do you have in the fleet?Heinz Keller: We have a total of 562 motorised units, approximately 23% of these are electric. Nearly all our tow trac­tors are now gas­powered.

What training does one need to work in your workshop?Heinz Keller: In the GSE workshop (GSE = Ground Support Equipment) we have industrial and agricultural machinery mechanics as well as automotive techni­cians. In the ULD workshop (ULD = Unit Load Device) we ideally employ people with a background in plumbing metalwork. They are trained on the job to become spe­cialists because a ULD counts as part of an aircraft and therefore requires a spe­cial licence.

How often do you and your colleagues check the dollies, baggage carts and containers for damage?Heinz Keller: Swissport maintains around 1200 dollies and 1500 baggage carts that are used by all the ground handlers. These are all checked to see they are working properly and returned to service. The prob­lem is that it’s difficult to track down where the dollies and baggage carts are at the airport. We therefore rely on users marking defective dollies and baggage carts. While they are in the workshop for repair they then also receive preventive maintenance (around 500–600 per month). We primar­ily repair Envirotainers (temperature­con­trolled containers) and the baggage con­tainers of Jettainer, our biggest customer.

The expertsHeinz Keller (left) with his deputy Kurt Bernasconi Head of Repair ServicesSwissport International AG

11

ZRH Safety Newsletter | Expert perspectives

What is the most expensive vehicle in your fleet?Heinz Keller: That would be the de­ icing vehicles, each of which costs about CHF 1.1 million.

How many people work in your workshop?Heinz Keller: There are 34 people in the GSE workshop plus 16 who are responsi­ble for the ULDs. In addition we are train­ing four apprentices.

Do vehicles have to meet certain conditions to be used at the airport?Heinz Keller: All vehicles are subject to the Ground Traffic Regulations and must meet the safety requirements, otherwise they cannot be used.

Who is responsible for maintaining the pool vehicles (such as baggage carts)?Heinz Keller: As I said, Swissport owns about 2500 items of non­motorised equip­ment. This is shared with DNATA, AAS, CargoLogic and SR Technics. Each of these pool partners has a quota for which it pays rent. Our workshop is responsible for maintaining and repairing the Swissport dollies.

What types of high loaders does Swissport have?Heinz Keller: We have all the models right the way through from the small high loader up to the main deck loader which can lift 45 tonnes.

What is the usual service life of a baggage cart?Heinz Keller: We have baggage carts that are already between 15 and 20 years old. After Swissair was grounded, the baggage carts and dollies were distributed fairly between the ground handlers at the time.

A pushback vehicle on the inspection stand in Swissport’s workshop.

12

Incidents at international airports

Crew of BA Cityflyer E190 forgot to shut off enginesOn 21 January 2012 an Embraer E190 landed, on its second attempted approach, at Chambery airport. The first landing had to be aborted and the aircraft then had to be pulled up as it was caught by a gust and had therefore exceeded the permitted maximum speed for the landing flaps. The machine then rolled on to its stand, and the pilots were still discussing the fact that they should notify maintenance about the incident. On the stand they turned off the anti­collision light, but forgot to shut down the engines. When one of the ground staff put the chocks in place then passed behind one of the engines, he was violently blown away by the engine exhaust.

Take-off aborted after left engine ingests FODOn 13 March 2014 a US Airways Airbus A320­200 had accelerated up to take­off speed and climbed to 20 ft when the crew aborted take­off. The plane then skid­ded over the runway and stopped with the nose gear collapsed. Initial investigations revealed that the left engine must have ingested foreign object debris, causing it to drastically lose power. It also emerged that the tail of the aircraft struck the run­way during lift­off and the take­off was therefore aborted. The aircraft was dam­aged beyond economic repair. No passen­gers were injured during the evacuation, however.

A321 is rammed causing flight attendant to fall from aircraftOn 17 February 2014 a Ural Airlines Air­bus A321­200 was on its stand at Dubai airport when it was rammed by a cater­ing truck. As a flight attendant was just at that moment standing directly beside an open door, she fell several metres on to the apron. The airline reported that the flight attendant’s injuries were not life­threat­ening.

Safety dates

The safety organisation at Zurich Air­port is based around the following working groups:

• Airport Safety Committee• Runway Safety Team• Ramp Safety Culture Zurich

You can find out the dates they meet from the Safety Office at Zurich Airport.

You can find information about interna­tional incidents and accidents at: • www.ntsb.gov/investigations/

reports.html • www.avherald.com• www.bfu­web.de

ZRH Safety Newsletter | Case studies international/ Upcoming safety dates

In this section we look at concrete examples of safety incidents relating to our focus topic, investigating the background to them and highlighting the lessons to be learned.

13

Reporting system

During the period from July 2013 to the end of June 2014 the Safety Office at Zurich Airport received 73 reports of safety concerns.

The following are examples of reported safety concerns and the action conse­quently taken. These examples illustrate the importance of clarifying any concerns reported and should motivate employees to continue to report information aimed at increasing safety to the Safety Office.

Vehicle floodlights can be source of inter-ference for tower radio communicationsDuring a night in April of this year, as mowing was being carried out on the air­field, vehicles in the vicinity of the flood­lights being used during the mowing were unable to establish radio contact with the tower. When the floodlights were turned off by way of experiment, the radio worked again as normal.

Subsequent investigations revealed that only electronics complying with Electro­magnetic Compatibility (EMC) Class 5 (i.e. LED floodlights) will not interfere with radio communications, remote control devices or other electronic equipment. All floodlights are currently being checked and will be replaced by Class 5 ones if necessary.

Ramp personnel approaching running propeller-driven aircraft from the sideAnother safety concern reported was the dangerous practice of approaching recently landed propeller­driven planes from the side. This report was accepted and for­warded to all handling agents represented at Zurich Airport. A leaflet was then drafted to warn all ramp staff to approach an aircraft only from the front, and to wait until the propellers have come to a stand­still and the beacon (red rotating light) has been switched off.

• Wait until the propeller has come to a complete standstill.

• Propellers are invisible while they are turning.

• Propellers continue to rotate silently after the engine has been shut down.

• Do not walk through stationary pro-pellers.

ZRH Safety Newsletter | Reporting system

14

ZRH Safety Newsletter | Reporting system

Doors to passenger loading bridge often blocked by buggies and wheelchairsIn February of this year the Safety Office received a report that the doors of passen­ger loading bridges are frequently blocked by children’s buggies or wheelchairs that are still to be loaded.

Since 28 May 2014 pictograms have been posted at all loading bridges indicating where buggies and wheelchairs can be placed so that they do not pose a trip haz­ard.

Unsafe conditions and near accidents must not go unnoticed. We encourage all employees, and also visitors to Zurich Airport, to report safety concerns and observations to the Safety Office. There are various ways in which you can report such information:

Safety & Security BoxThe Safety & Security Box is used to pass on your safety enhancement information either before or after your shift. The Safety & Security Boxes with the reporting forms are located at each door/entrance to the operational areas. Information may also be submitted anonymously.

By telephone/faxWe are happy to receive your reports by phone on +41 43 816 75 42 or by fax on +41 43 816 83 63.

OnlineYou can find the electronic reporting form on the airport website at: www.zurich­airport.com/business­and­ partners/safety­and­security/ submit­safety­note

15

Quiz

Win one of three airport shopping vouchers worth CHF 50 each.Look for the specified words from the list in the table below and cross them out. The hidden words may be written horizontally, vertically or diagonally, forwards and back­wards.

Deposit your answer in one of the 12 Safety & Security Boxes at Zurich Airport (dead­line for entries is 15 November 2014).

First name, last name

Address

E­mail

Company

Tel.

• Transponder• Safety• Dispenser• Crew• ZRH• Dolly• Radar• Highloader• Traktor

X S A S N R Z L W R Z I G Q

T R A N S P O N D E R O O R

C A S F F O N L O M H R W C

D I S P E N S E R Z I D Y H

L L C H S T S H S H R T F R

H E D Y T V Y R D H N L A Q

P D B Q R E D A O L H G I H

D C Z L A P Q D L K X M W V

A W D B K O R A L I Y H X W

V R F N T R B R Y A D B R R

S P S L O A S C N Z Y Y U I

O Y C C R E W M C H N F I L

ZRH Safety Newsletter | Quiz

16

Publishing details

Editorial team:Flughafen Zürich AG

Printed by:RTK, Kloten

© Flughafen Zürich AGP.O. Box, CH­8058 Zurich Airport

www.zurich­airport.com

Contributors to this issue:Christoph Derrer, Steffi Baumgarten

The ZRH Safety Newsletter provides regular information and updates on safety issues at

and around Zurich Airport. If you have any contributions or suggestions of your own,

the Safety Office will be pleased to hear from you at safetyoffice@zurich­airport.com

ZRH Safety Newsletter | Occurrence Reporting

By postYou can also submit your report to the Safety Office directly, using the paper form below.

Occurrence Reporting Formular Zurich Airport

1. Occurrence Identification

DateTime  day  night  dawn  duskWeather  clear  cloudy  ovc  rain  fogWeather/Visibility  snow  hail  good  med  poorSurface condition  dry  wet  snow  slush  ice

Location

2. Description of occurrence (What happened?)

3. Causal factors (What do you think caused this incident?)

4. Suggestions for corrective actions (What measures could prevent this occurrence from happening again?)

5. Your occurrence assessmenta. In your opinion, what is the likelihood b. What do you consider could be the of a similar occurrence happening again? worst possible consequence if this occurrence did happen again?rare likely insignificant catastrophic

 1    2    3    4    5  1    2    3    4    5

The information supplied in this form will only be used to enhance safety. You may choose to not provide your name. If you do provide your name, upon receipt of this form your name and position will be removed and dis­carded. Under no circumstances will your identity be disclosed to any person in the airport or to any other organ­ization, agency or person without your expressed permission. When you have completed your part of the form, it should be given to the Safety Office either by post, mail or fax:Flughafen Zürich AG, Safety Office, P.O. Box, 8058 Zurich Airport, occurrence@zurich-airport.com or Fax +41 43 816 83 63.

Name (Optional)

Company/Position (Optional)

Thank you in advance for playing your own active part in keeping our airport safe.