1003. designing a five star team r peterson [read-only]. designing a five star t… · buildinga...
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@RalphPeterson08
I consult for the following organizations:
Emerald North Nursing & Rehabilitation Center
Emerald South Nursing & Rehabilitation Center
DePaul Senior Living
Safire Rehabilitation of Northtowns
Regal Heights
Safire Rehabilitation of Southtowns
Sapphire of Fishkill
Sapphire Center for Rehabilitation & Nursing of Central Queens
South Shore Rehabilitation
Wesley Gardens Nursing Home
Sapphire Nursing at Wappingers Falls
Ralph Peterson
FEATURING
Building a Five Star Leadership Team@RalphPeterson08
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CMS STAR RATING
Excellent Care
Above Average Care
Average Care
Below Average Care
Poor Care
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CMS STAR RATING
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So What?
Five rulesFor managers
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Trash
Time
Dress code
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report
finish
*Trash
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So What?
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3 Levels of Leadership
Responsible
Authorized
Ability
3 Levels of Leadership
Responsible
Authorized
Ability
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Super‐Worker to Super‐Visor“Congratulations! Now Get Over Yourself”
Expert
Care
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Teach
Act
Yes
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How to build a 5‐Star Leadership Team
Standards
Expecations
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Rules
Exercise
Time
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Management Is…
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