10 anniversary meeting , 2012 concierge esthetics

10th Anniversary Meeting Monday, March 19th, 2012

9:20 – 10:10 am Concierge Esthetics

Society of Dermatology SkinCare Specialists www.sdss.tv 1

Concierge Aesthetics Give 10 years back on the look of your clients skin with simple, proven measures that will improve skin tone, texture and elasticity for beautiful results.

Tina Zillmann Aesthetician, CLHRP

Founder, Vice President & Director of Skin Rejuvenation Clinique, Inc. and

Advanced Rejuvenating Concepts

the Philosophy

Aesthetic Concierge A professional skin care provider, who assists patients with the planning and implementation of a skin care regimen and treatment path, addresses changes of the skin, and dictates the best path for the best result.

- Why is this necessary in a skin care practice?

- How is it implemented?

- What are the challenges?

- Where does it apply?

Things to know:

YOUR PATIENT INGREDIENTS PROCEDURES FOLLOW-THROUGH

ULTANT NT T ICE STANCE T LP

S E R V I C E

CON CLI

SUPPO AD

ASS CONTA

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the Patients

Intake Forms: A wealth of information about your patient. Focus on skin analysis components.

Focus on client goals and expectations.

What amount of time are they booked for? vs.

What treatment are they booked for?

What treatment path should be chosen? Why will the patient benefit from this?

How can you explain what you are seeing, feeling and smelling with their skin?

When is their next treatment date? When do they need to use their home care?




the Patients

Step-By-Step Skin Analysis After analyzing the consent form. Use your senses.

Hearing: Verbally interact with your client. Ask questions.

Touch:

Feel the skin to help determine texture, turgor and thickness.

Sight: Look for the visible signs of skin damage: discolorations capillary damage, lines, wrinkles, overall color, etc.

Smell: A keen acquired sense, but can help determine excess oil or poor health.

the Patients

Acne Acne Scarring Anti-Aging Antibiotics Alpha/Beta

Hydroxy Acids Amino Peptides Acid Mantle Azelaic Antioxidants Benzoyl Peroxide Blackheads Capillary CoQ10 Ceramides

Collagen Crepe Skin Dark Spots Dehydration Enlarged Pores Eczema Elasticity Esters Exfoliate Free Radicals Fine Lines Grape Seed Glycolic Acid Green Tea Hydrate Hyaluronic Acid

Hemp Hyperpigmentation Hydroquinone Inflammation Kojic Acid Lactic Acid Lighten Licorice Extract Moisturize Melanin

Oligopeptides Pumpkin Progesterone Rosacea Retinol

Redness Sunburn Sun Damage Salicylic Acid Sensitivity Squalane Vitamin C Vellus Hair Whiteheads

the Ingredients

Skin Type Normal | Dry | Oily

Skin Condition(s) Damage | Aging | Inflammation Skin Need(s)

Cosmeceutical | Medical | Surgical




the Procedures

Technology and Treatment Blending

SUN DAMAGE ACNE / OILY MELASMA AGING

the Follow-Through

Follow Through = Sales

1.  Understand your client and continue to ask questions.

2.  Build on your confidence and meaningful value.

3.  Commit to changing their skin; don’t lose the commitment.

4.  Encourage investment in retail (increase client commitment).

5.  Reminders (because we have busy lifestyles).

6.  Building on low-to-high end clientele.

YOUR PATIENT COMMIT INVOLVE BUILD RESULTS

INGREDIENTS & PROCEDURES TRAIN READ PRACTICE TRY

FOLLOW-THROUGH PLAN GOAL REMIND SUPPORT

Q & A on Concierge Aesthetics

Tina Zillmann Aesthetician, CLHRP

Founder, Vice President & Director of Skin Rejuvenation Clinique, Inc. and

Advanced Rejuvenating Concepts

Thank You Contact: [email protected] Office: (210) 822-1988

10 anniversary meeting , 2012 concierge esthetics

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