1 the regional rep has left the building… scott argo & erin chadwick georgia regents...
TRANSCRIPT
1
The Regional rep hasThe Regional rep hasleft the building…left the building…
Scott Argo & Erin ChadwickGeorgia Regents University
2
Georgia Regents University Georgia’s Public Academic Health Center Located in Augusta, Georgia Formerly Georgia Health Sciences
University and Augusta State University Comprehensive Research University 2 Augusta Campuses 5 Remote Clinical Campuses throughout
Georgia Approximately 10,000 students
3
Why Remote Employees? Presence in specific territory Accessibility to potential students Cost effective solution to
recruitment
4
Before you Start… Make sure you are up for the task of
managing remotely
Passion AvailabilityPatienceReliability
5
Hiring: Rules for Success Surround yourself with the very
best people Give them something meaningful
and challenging to do Keep them engaged Reward them
6
The Hiring Process Establish a screening committee Phone interview first Take your time
Allow staff interactionCampus tour (training from the
beginning)Lunch and learnRequire a presentation
7
Working hours Working location Technology & usage Performance objectives Physical home office space
Communicate Expectations
8
Provide the Right Tools Laptop/Docking Station Tablets Phone Hotspot/Wi-Fi Office Supplies
9
Manager Tip #1
Integrate Employees Encourage ownership Share information Define employees role Say thank you
10
Manager Tip #2
Communication is Key Managers must work hard to
ensure that their employees do not feel isolated
Develop interpersonal communication
Use multiple avenues
11
Manager Tip #3
Establish Trust and Respect A manager’s communication style sets
the tone for how the team will communicate with each other
People need reasons and explanations behind actions; this conveys respect for their thoughts and feelings
Respect is earned, not demanded. Those that demand respect actually destroy it
12
Manager Tip # 4
Build a Team Culture Foster inter-team communication Create partnerships amongst
remote employees for projects Form virtual water coolers and
opportunities for small talk, re-living past successes, humor and experiences
13
Manager Tip #5
Create Accountability through Self Monitoring Clearly outline goals Create responsibility Generate individual accountability
with a self-monitoring system
14
Manager Tip #6
Training is Key The speed at which you build
competency with employees is important due to costs and limited visual interaction
On-going mentoring and training is critical to keep employees connected to the organization
Managers should think of each remote employee’s development as a continuous process
15
Manager Tip #7
Handle Conflict Promptly Don’t ignore employee performance
issues until a more convenient time (out of sight, out of mind)
Often there is no one that can pick up the slack of a remote employee – fix it fast so a gap does not develop
16
Employee Tip # 1
Get Organized Demonstrate outstanding
organization and attention to detail Each time you follow through on
one of your projects, you will gain more trust and be included in higher-level ones
17
Employee Tip #2
Check-In Frequently Remain in touch…if you aren’t seen
or heard, you are not thought of for new opportunities
Use multiple forms of communication such as Skype video conferencing and instant messaging, and don’t be afraid to pick up the phone
Identify the best means of communication
18
Employee Tip # 3
Network Build your soft skills by networking in
person and via social media with co-workers and other people in your profession.
Make time to go to your company’s training programs and holiday parties
Participate in as many networking events and conferences as you can
19
Employee Tip #4
Pace Your Work Day Without formal meetings and lunch
breaks, you need to manage your own schedule
For every hour you work, take a 5-10 minute break. By doing this, you are mimicking the natural pace of office life
20
Employee Tip #5
Work in a Productive Space Your dining-room table, the living
room, or your neighborhood Starbucks may do the trick
Use a variety of work settings to avoid boredom; mix things up and get the creative juices flowing
21
Employee Tip #6
Use Collaboration Tools It is important to show you are
engaged throughout the day By using tools such as Google Docs,
colleagues can see your real-time edits, comments and projects
22
Employee Tip #7
Communicate in a Timely Manner
Make replying to your managers’ e-mails a high priority
When you respond, be clear and concise. The connections are not always clear
