1. s e q v z t 4 e v q d e l e 7 k f s e q 4 e v m v g ^ e ... · european foundation quality...
TRANSCRIPT
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5.
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2.
P.
PMQA Model
7.
TQM : Framework
9,12,16,18,45)
10,20,27,28,29,31)
10,11,27,47)
11,39)
8,30,31,38-42,45)
( 8,9,12,16,18,20,23,27,28,43,44,46)
6,8,9,12,13,16)
4
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5
1951
1984
1987
1988
1991
1994
1995
1999
2001
Deming Prize
Canada Award
Malcolm Baldrige National Quality Award
Australian Business Excellence Awards
European Foundation Quality Management
Singapore Quality Award
Japan Quality Award
MBNQA : Education and Healthcare
Thailand Quality Award
Japan
Canada
USA
AustraliaEU
Singapore
Japan
USA
Thailand
Quality Performance / Organizational Excellence
6
Organizational Profile:Environment, Relationships, and Challenges
4 Information, Analysis, and Knowledge Management
1Leadership
2StrategicPlanning
3Customer &Market Focus
5Human
ResourceFocus
6Process
Management
Source: http://www.quality.nist.gov/Business_Criteria.htm
7BusinessResults
Baldridge Criteria for Performance ExcellentBaldridge Criteria for Performance ExcellentFrameworkFramework
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Total Quality Management :TQM
Goals / Strategies
Conc
epts
Vehi
cles
Tech
niqu
es
Motivation Approach
Intrinsic Technology
General Education/Political Stability
33. Customer Focus. Customer Focus
55. Human Focus. Human Focus
44. Information & KM. Information & KM
22. Strategic Plan. Strategic Plan
11. Leadership. Leadership
66. Process Management. Process Management
77. Results. Results
Customer Satisfaction
7
8
: 11 Core Values
1
2
5
6
7
8
9
10
114
3
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9
: 11 Core Values
9
Lead the organizationLead the organization Manage the organizationManage the organization Improve the organizationImprove the organizationStrategic Leadership Execution Excellence Organizational Learning
CustomerDriven
Excellence
Focus onResults &Creating
Value
SystemsPerspective
Focus onFuture
SocialResponsibility
VisionaryLeadership
Agility
ValuingEmployees& Partners
ManagingFor
Innovation
Org. &PersonalLearning
ManagementBy Fact
11
22
55
1111 66
44
33
1010
88
77
99
10
PMQA
TQM Concept
PMQA FrameworkPMQA Framework
Strategic Planning(SWOT/Map/Card)Strategic Planning(SWOT/Map/Card)
Improvement Plan(Tools & Standards)Improvement Plan
(Tools & Standards)
Assessment Report(SW)
Assessment Report(SW)
Criteria / Score(Assessment Tool)
Criteria / Score(Assessment Tool)
Management ConceptManagement Concept
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7 LeTCLiLeTCLi
1 - 6 ADLIADLI
12
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13
2.. 2554
2.. 2554
PMQAPMQA
10
1 2 3 4 5 6
2030405060708090
100
7
(Fundamental Level)
(Progressive Level)
14
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Roadmap
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36
2
4ProgressiveProgressive
LevelLevel
15
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80 )
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(Certify FL )
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6 1
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(Certify FL)
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(Certify FL )
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(Certify FL)
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PMQA 25542553
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. 2552
Progressive Level
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. 15.3.3 . 2553
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”
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Progressive Level
PMQA 25542553
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20
•
(2 71 )
•
•
• FL 53
•
•
Self Certify FL
•
(2 71 )
•
•
• FL 53
•
•
Self Certify FL
•
( , 7)
•
•
• FL 52
•
54
•
( , 7)
•
•
• FL 52
•
54
• 31 . 2554•••• •
Self Certify FL
• 31 . 2554•••• •
Self Certify FL
25532553
• 1 . 2553•••• • 54 ( , )
• 1 . 2553•••• • 54 ( , )
25542554
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21
)
12.1 8
12.2
(
)
( 7)
6
12.3 6
20
. 2554
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(Fundamental Level)
1 Fundamental Level
2
3
Fundamental Level
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(Fundamental Level)
SP 6
2 1)
( 2)
Microsoft Project
( 3)
A -•
••
D - - 4
/ – bullet
23
24
LD 1
( .GG 8)
LD 2 (Empowerment)
( .GG 27)
LD 3
( .GG 11)
LD 4 /
( .GG 8)
1 (Leadership)
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25
LD 5 (OrganizationalGovernance)
( .GG 8 (2))
LD 6
( .GG 8 (2))
LD 7
( .GG 8(3))
1 (Leadership)
26
SP1 4
( .GG 9,16)
SP2 (4 1 )
( .GG 8(3))
SP34
( .GG 16)
2 (Strategic Planning)
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27
SP4
( .GG 16)
SP5 (Cascading) /) (
) ( 1 ) ( .GG12)
SP6
( .GG 20)
SP7 COSO
2 (Strategic Planning)
28
CS1( . . .GG 8)
CS2
( . . .GG 38,40)
CS3 / / /
( . . .GG 8,39,41)
CS4( . . .GG 8,39,41)
CS5 ( . . .GG
30,31,38-41)
3(Customer and Stakeholder Focus)
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29
CS6( . . .GG
30,31,38-41)
CS7
( . . .GG 38,41-42)
3(Customer and Stakeholder Focus)
30
IT1
( . . .GG 9 (3))
IT2 4
IT3 2
4 (Information and Technology)
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31
IT4( . . .GG 39))
IT5 (Warning System) (Operation Room, Management Cockpit,
War Room)
IT6
IT7
4 (Information and Technology)
5 (Human Resource)
HR 1
HR 2
HR 3 SP3
HR 4
HR 5
32
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6 (Process Management)
PM 1
PM 2
PM 3 PM 2
PM 4
PM 5
PM 6
33
7 (Result Management)
)
1 2 3 4 5
1RM 1.1 60 65 70 75 80
RM 1.2 60 65 70 75 80
RM 1.3 60 65 70 75 80
RM 1.4
1 )
60 70 80 90 100
RM 1.5)
1 2 3 4 5
1
34
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7 (Result Management)
)
1 2 3 4 5
2RM 2.1 1 2 3 4 5
RM 2.2 80
60 65 70 75 80
RM 2.3 60 65 70 75 80
RM 2.4 60 65 70 75 80
RM 2.5 60 70 80 90 100
1
35
7 (Result Management)
)
1 2 3 4 5
3 RM 3.1 65 70 75 80 85
RM 3.2 30 25 20 15 10
RM 3.3 60 65 70 75 80
RM 3.4 / 60 70 80 90 100
RM 3.5 60 70 80 90 100
1
36
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7 (Result Management)
)
1 2 3 4 5
4 RM 4.1
1 60 70 80 90 100
RM 4.2 60 65 70 75 80
RM 4.3. . 2540
65 70 75 80 85
RM 4.4statXML
1 2 3 4 5
RM 4.5 3
80 85 90 95 100
1
37
7 (Result Management)
)
1 2 3 4 5
5 RM 5.1 60 65 70 75 80
RM 5.2 60 65 70 75 80
RM 5.3 60 65 70 75 80
RM 5.4 60 65 70 75 80
RM 5.5 60 65 70 75 80
1
38
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7 (Result Management)
)
1 2 3 4 5
6 RM 6.1 60 65 70 75 80
RM 6.2 60 65 70 75 80
RM 6.3 (Work Manual)
30 40 50 60 70
RM 6.4 60 65 70 75 80
RM 6.5 1 - 2 - 3
1
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Fundamental Level
• 5
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Milestone
•
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37 37
40
)
•
Milestone
•
• 22
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“ADLI”
• 20
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• “ ”
• “ ”
(Progressive
Level)
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43
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(Progressive Level: PL)
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)
12.1 8
12.2
(
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( 7)
6
12.3 6
20
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:
PMQA 54
12.1
) 1 2 3 4 5
4 60 70 80 90 100
( )
(1) (2)
12.1
. 2554)
4 4
8
46
::
PMQA 54
12.2 ( )
( 7)
1 – 6 . . . 1
1
)
6 1
(i)(Wi)
(SMi) (Wi x SMi)1 2 3 4 5
RM1 W1 … … … … … SM1 (W1 x SM1)
RM2 W2 … … … … … SM2 (W2 x SM2)
. . … … … … … . .
RMIi Wi … … … … … SMi (Wi x SMi)
Wi = 1 (Wi x SMi)
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47
PMQA 54
12.3
1.2. 1 – 7
FL3.
Self Certify FL
) 1 2 3 4 5
6 1 2 3 4 5
48
PMQA 54
12.3
: (Milestone) 5
1
2 (FL)
3
Self Certify FL 80
4
Self Certify FL 90
5
Self Certify FL 100
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PMQA 54
1 ( )
( 7)
2 (
( 7)
3
4
49
50
12
PMQA 54
12.112.1
• 1 – 7 FL
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12
PMQA 54
12.2
( )
( 7)
• 1 ( )
( 7) ( 6 )
• 2 )
( 7)
52
12
PMQA 54
12.3
• 3
• 4
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Self Certify FL
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7
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• 2554
• FL 7
(Certify FL)
1 . 2554
• 6 7 1:
( )
2 6
• . 2553
3 . 2554
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• 1 – 7 FL
4 . 2554
• Self Certify FL
5Self Certify FL
• 12
6 12
7
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1. 6 ( 30 2554)
• 1 1 (
1 )
2. 12 ( 31 2554)
• 2 - 4 4 (
2 )
• FL Self Certify FL
)
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• 1 – 7 (Toolkits)
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1
• (PMQA Chat Room)
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• PMQA e-Learning www.opdc.go.th
• PMQA
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