1 project ipgo 2010 the early birds anne theiss pedro josé rubio martínez espen nilsen
Post on 22-Dec-2015
216 views
TRANSCRIPT
![Page 1: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/1.jpg)
1
Project IPGO 2010
The Early BirdsAnne Theiss
Pedro José Rubio Martínez
Espen Nilsen
![Page 2: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/2.jpg)
2
Content
Basic Information Quality Costs Vision, Mission and Values Product Design Operations Technology Process Design
![Page 3: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/3.jpg)
3
Basic Information
The Eat Out Group S.L.
owns and operates fast-food restaurants Headquater Barcelona/Spain
Basic Information
![Page 4: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/4.jpg)
4
Basic Information
Collaboration of many fast food companies Restaurants are franchise companies
Pans & Company Bocatta Loja das SopasFresh&Ready
PastafioreFresc CoAbbasidAnd more…
Basic Information
![Page 5: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/5.jpg)
5
History
foundation Pans & Company(1991) and Bocatta(1986)
In the 90's, both chains had a spectacular growth
end of the 90s both decided to join efforts in one group
2003 Eat Out created with the named brands
Basic Information
![Page 6: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/6.jpg)
6
Some numbers
650 restaurants 85 million of costumer/year 14 brands 8 countries (Spain, Portugal, Andorra, Italiy,
Saudi Arabia, United Arab Emirates, India, Guatemala)
Turnover of 300 million euros
Basic Information
![Page 7: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/7.jpg)
7
Some Numbers
Basic Information
![Page 8: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/8.jpg)
8
Competitors
Each other fast food company which is not in the eatout group
Basic Information
![Page 9: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/9.jpg)
9
Prevention Costs
Staff training Clear requirements Costs related to products searching Researching new market opportunities
and promotions
Quality Costs
![Page 10: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/10.jpg)
10
Appraisal Costs
Design review Quality control tests Pre-release out-of-box testing by customer
service staff
Quality Costs
![Page 11: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/11.jpg)
11
Internal Failure
Wasted tester time Wasted marketer time Wasted advertisements Opportunity cost of late shipment
Quality Costs
![Page 12: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/12.jpg)
12
External Failure Costs
Investigation of customer complaints Emission of new products Lost sales Lost customer goodwill Discounts to resellers to encourage them
to keep selling the product All other costs imposed by law
Quality Costs
![Page 13: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/13.jpg)
13
Competitive Advantage
Differentiation Cost Award winning franchise systems
Vision, Mission and Values
![Page 14: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/14.jpg)
14
Mission
“Our goal is to go beyond expectations of our consumers, franchisees, collaborators, shareholders and suppliers, day after day, in order to make them feel integrated and attached to a common and differentiated project that creates hopes, proud, satisfaction and profitability, joining our efforts in the field of Mediterranean food”
Vision, Mission and Values
![Page 15: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/15.jpg)
15
Values
Positive attitude Value creation Teamwork Collaborator orientation Proud of our company Customer satisfaction
Vision, Mission and Values
![Page 16: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/16.jpg)
16
Actions
Strong focus on human resources Social involvementPromoting initiatives made by workers
(free flow of ideas)Solidarity club Únicos – info channel
Vision, Mission and Values
![Page 17: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/17.jpg)
17
Product Design
![Page 18: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/18.jpg)
18
Internet
Using the Internet to keep in contact with the suppliers
Intranet gives a status about what was sold and how much goods are still available
Keeping contact to other restaurants via E-Mail or Messengers
Keep in contact with the eatout group
Operations Technology
![Page 19: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/19.jpg)
19
Computer Integrated Manufacturing Food will be insert in Machines for
example French Fries to get always same food
Defined algorithm to created a sandwich with help of machines/robots
Operations Technology
![Page 20: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/20.jpg)
20
Enterprise Resource System
To define new amount of the next order To revise the amount of people working at a shift Comparison with other restaurants Reviewing which sandwich sold the most or
which ingredients are questioned Favorite flavors and combinations of ingredients Information used to create new products
Operations Technology
![Page 21: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/21.jpg)
21
Flow Chart Sandwich Process
Process Design
![Page 22: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/22.jpg)
22
Flow Chart Blueprint
Process Design
![Page 23: 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen](https://reader030.vdocuments.site/reader030/viewer/2022032523/56649d765503460f94a5843f/html5/thumbnails/23.jpg)
23
Thank you for your attention.