1 mrs. chitsupha trithum, pwa & mr. zulkifli hashim, sajh/ranhill making partnerships work water...

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Mrs. Chitsupha Trithum, PWA

&

Mr. Zulkifli Hashim, SAJH/Ranhill

Making Partnerships Work

Water Safety Conference 2010

PARTNERSHIP BACKGROUND

Water Safety ConferenceNovember 2-4 2010, Kuching, Malaysia

Location

Population served

No of Employees

DW Coverage %

SAJ Holdings/Ranhill Utilities (Ranhill)

Provincial Waterworks Authority (PWA)

Malaysia (Johor state)

11.5 million3.2 million

5,5001,781

92% of service area

Thailand (nationwide)

99.97% of service area

Focus area

Pilot location

Date WOP commenced

Expected outcomes

Water Quality Management and Monitoring

Nakorn Nayok Waterwork, Thailand

August 2008

Greater assurance of safe water supply provision and increased capacities to address water quality constraints in Nakorn Nayok



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Ranhill and PWA partnered to focus on:

Water Quality Control • Nakorn Nayok Waterwork has critical

water quality problem – high Manganese levels in raw water and low residual chlorine in pipes

• PWA plans to pilot Water Safety Plan preparation and to implement required control points identified in the Plan

Advanced Water Treatment Technology• PWA staff looking to learn advanced

treatment technologies (e.g. Dissolved Air Floatation, RO system)

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DEVELOPMENT OF WATER SAFETY PLAN @ NAKORN NAYOK


Process Output

1. Establish working group Staff in Nakorn Nayok as working group (supported by Regional 2 & PWA HQ that attended )

2. Water distribution process Review of Water distribution & treatment process with support from Ranhill

3. Water treatment process

4. Hazard analysis Additional control measures desired and corrective actions identified in preliminary treatment and disinfection

5. Risk Assessment

6. Control & monitoring measures Monitoring & corrective action plans implementation

7. Verification and inspection Type of activity auditing , water quality testing and consumer assessment

8. Project support Calibration of lab equipment, preventive maintenance and training of responsible engineer and scientists with support by Ranhill

9. Remedies Install new equipment to improve Manganese removal and stabilize disinfection, install tap water samples with support from Ranhill

10. Document preparation process Standard Operating Procedure (SOP), Crisis Management , Emergency Response Plan

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PARTNERSHIP ACTIVITIES

Activities Date Venue No. of Participants

1 Training on Water Safety Plan Development (Director Level) and Meeting w Ranhill

Apr 22-25, 2008

Public Utility Board ofSingapore (PUB)

Singapore

5 PWA, 2 Ranhill

2 Audit of Nakorn Nayok operations and Training on Assessing Water Production/Distribution System by Ranhill; Discussion on Water Safety Plan structure and preparations

Jul 7-11, 2008

Nakorn Nayok , Thailand

23 PWA, 2 Ranhill

3 Training on Water Quality Monitoring and Analysis by Ranhill Aug 18-20, 2008

Nakorn Nayok , Thailand

11 PWA, 2 Ranhill

4 Site Visit to Advanced Water Treatment Facility and Training on System Operations/O&M

Oct 13-14, 2008

Chonburi & Bangkok, Thailand

34 PWA, 5 Ranhill

5 1st Technical Visit to Ranhill Jan 12-16, 2009

Johor, Malaysia 6 PWA

6 Monitoring Visit and Water Safety Plan Training/Review by Ranhill June 15-18, 2009

Nakorn Nayok and Bangkok, Thailand

24 PWA, 3 Ranhill

7 2nd Technical Visit to Ranhill Sep 1-4, 2009

Johor, Malaysia 5 PWA

8 Water Safety Plan Training by Ranhill and PWA Nov 11-13, 2009

Nakorn Nayok, Thailand

32 PWA, 2 Ranhill

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RESULTS


• Increased removal of Manganese due to improved pretreatment and monitoring (e.g. increased aeration, better chemical mixing, raw water flow monitoring, sampling points and analysis)

• Stabilized chlorine residual in pipe network above 0.2 ppm in outer parts, benefitting more than 15,000 people

• 5 SOPs • 1 completed Water Safety Plan • Strengthened capacities of more than

80 PWA staff (Director and Operations)• Training-of-Trainers for Water Safety

Plan development and implementation

8Water Safety ConferenceNovember 2-4 2010, Kuching, Malaysia

BENEFITS FROM PARTNERSHIP

PWA•Increased capacities to better understand water quality challenges – Water Safety Plan, process auditing, monitoring systems, etc•Exposure to practical solutions to improve water quality levels•Being able to work with peers that have encountered similar issues•Increased awareness of operators in water safety plan in operations•Having wider knowledge of water supply management from different country

SAJH/Ranhill•Being challenged to solve new issues beyond daily activities (professional development)•Learned different approaches to manage water quality•Developing linkages in and understanding of other countries •Opportunity to learn new culture and working environment•Achievement of corporate social responsibility goals


SUCCESS FACTORS

Executive•Management support to staff and provide resources to the partnership•External facilitation and coordination support (USAID ECO-Asia)•Frequent communication between SAJH/Ranhill, PWA and ECO-Asia

Operational•Partnering with peer water operator in the region, especially with one that has encountered and overcome similar water quality issues (Manganese, low residual chlorine) so there is commonality•Exchanging information on practical know-how – system audits, sampling, monitoring•Compatibility – culture, similar operating systems (to a certain extent) •Willingness and motivation to share know-how and to learn/adopt/adapt new practices


LESSONS LEARNED

• Facilitation support required – to help communication such as interpreters, assigned coordinators in each partner

• Language is an issue so should have supporting mechanism (as noted)• Follow-up after each activity is important to ensure adoption/adaptation of practices

introduced• General follow-up after the partnership will be needed to make sure that the

improvements remain• A structured way to institutionalize the innovations such as Water Safety Plan

development/implementation within PWA network of waterworks is necessary• Additional financing to implement more improvements in Nakorn Nayok would be

needed such as having a “close-out” event involving management to trigger more support

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THANK YOU


1 mrs. chitsupha trithum, pwa & mr. zulkifli hashim, sajh/ranhill making partnerships work water...

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