1March 21, 2007

New York Life Insurance Company

• a Fortune 100 company

• the largest mutual life insurance company in the U.S.

• one of largest life insurance companies in the world

• combined sales of insurance and investment products exceeding $37 billion in 2006

Mission For more than 160 years, New York Life Insurance Company's unwavering financial strength and time-tested investment strategies have

provided consistent value and solid financial protection for our clients and their families.

Goal "The primary responsibility of a mutual insurance company is to ensure that the long-term benefits promised to its policyholders are secure

and protected. By remaining a mutual, New York Life can continue to manage for the long term, instead of the quarter-to-quarter orientation of the investment community."

— Chairman and CEO Sy Sternberg

2March 21, 2007

GLOBAL OPERATIONSFounded in 1845 and headquartered in New York City, New York Life maintains operations in all 50 states (including 120 general offices) and nine overseas markets through a network of over 13,100 employees and 32,700 licensed agents.

New York Life and its affiliates’ products and services include insurance products (life, annuities and long-term care) and asset accumulation products, such as mutual funds.

Know what is happening worldwide

3March 21, 2007

In c ide n t M an ag e m e nt B u s ine ss C o n tin u ity a nd R eco ve ry R e cord s M a na g e m e nt

The Business Resilience Department

Goals:

• Protect the safety and health of NYL employees

• Protect the company’s assets and those of our customers

• Minimize the impact of disruptions to business operations and recover quickly if disruptions do occur

• Manage records in accordance with business, legal, and regulatory requirements

4March 21, 2007

New York Life’s incident management mission is to

prevent or mitigate disruptive incidents to the extent possible,

to prepare for possible disruptions, and to manage the

company’s response to incidents in a manner that protects

and sustains:

• The safety and health of NYL employees

• NYL assets, and those of our customers, and

• Our business operations

5March 21, 2007

The Incident Management Program provides a

comprehensive strategy for ensuring

appropriate steps are taken

before, during, and after incidents

6March 21, 2007

Program Awareness and EducationOngoing

Incident Management Program Overview

Program GovernanceExecutive Support & Oversight Process, Procedures & Toolkit Assigned Roles & Responsibilities

Program ManagementPlans/Playbooks Information/Resource Management Coordination/Integration of Efforts Testing/Maintenance

- Information Received

- Response Priority

- Triage/Escalate

Activation

- Team Assembly

- CCC Location(s)

- Execute

Contact/

Checklists

- Situation Reporting

- Alerts & Briefings

- Activity Logging

Recovery and/or Resumption

- Implement Recovery - Close activities - Post-Event Review

•Data Gathering & Analysis•Recommendations & Decisions•Communication

ManagementAssessment

7March 21, 2007

Some Key Elements

• Executive Support

• Triage

• Escalation

• Authority

• Coordination

• Communication

8March 21, 2007

• Established RNC team • Weekly planning meetings

• Confirmed RNC-related events • Sponsorship/executive

participation• Security arrangements• Events nearby• Planned/threatened protests

• Protocols for response established• Dual operations • CCC advance testing• Monitoring methods confirmed• Communications protocols

confirmed• Dual CCC’s activated• Status conference calls (several times daily)

• “Post-mortem” for “lesson’s learned”

One example…Republican National

ConventionAugust & September 2004

Other examples of CCC activation: building disruptions, London bombings, transit strike, E. 72nd Street plane crash,

natural gas odor

Examples of IM monitoring (without CCC activation): hurricane path,

reduced power from high temperatures, Thailand coup, Mumbai bombings,

incidents at other company locations

9March 21, 2007

Some Examples of “Lesson’s Learned”

• Roles/contacts (Clarity)

• Incident Management Checklists (Development)

• PA announcements (Scripts and Volume)

• Ongoing employee communication (timely)

• Evacuation location (deputies established, communication volume)

• Emergency power (expanded locations)

• Floor diagrams (receive monthly)

• Shelter in Place (just-in-case inventory, Centrex lines installed)

• Battery-powered lights and reflective tape in stairwells (expanded)

10March 21, 2007

Corporate Command Center

11March 21, 2007

Primary NYC CCCBackup CCC – Outside NYC

NYC Other Options

NYC Alternate 1

12March 21, 2007

Methodology&

OrganizationalSupport

Testing&

Maintenance

Tools&

Infrastructure

Training&

Awareness

Ready, Equipped and Trained to Respond

Examples:

• IMT & Daily Coverage

• Checklists

• Local Incident Management

• Monitoring Events

• Concentration Risk

• Accounting for Staff

• Family Support Program

Examples:

• CCC’s

• LDRPS

• ECT

• Priority Services

• Incident Alerts

• Communication Devices

Examples:

• Scenario-Based Walkthroughs

• Checklists

• CCC Readiness

• ECT Readiness

• Shelter in Place

Examples:

• Employee Orientation

• Emergency Go Kits

• Intranet Communication

• National Preparedness Month

• Outside Organizations

• Conferences/Courses