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Parcel Pro Shipping Guide

This manual outlines the process for completing your first shipment on ParcelPro.com. Please follow the instructions as they are presented below. If you have any further questions, do not hesitate to contact one of the highly trained customer service staff at Parcel Pro via phone at 888-683-2300 or via email at [email protected].

1 Login and Complete Required Account Set-up

1.1 Navigate to the ParcelPro.com homepage

1.2 Sign In at the ‘Member Sign-in’ box (Username and password are case-sensitive)

1.3 Read and accept the Parcel Pro Legal Agreement

1.3.1 Terms of Use

http://www.parcelpro.com/

mailto:[email protected]


1.3.2 Terms & Conditions

1.3.3 Agree & Continue

1.4 Update email address

2 Create a Shipment

2.1 Navigate to the ‘Home’ tab within the member site


2.2 Select the transportation company you would like to carry out your shipment

2.3 Navigate to the ‘Ship & Insure’ tab

2.4 Review each of the five sections within ‘Create [UPS/FedEx] Shipment’

2.4.1 Complete required fields within ‘Ship to’ section according to the shipment parameters


2.4.2 Confirm information provided in ‘Ship From’ section is accurate

NOTE: If the information provided in the ‘Ship From’ section is not accurate then navigate to the ‘Manage Ship From List’ to make any necessary edits.

2.4.3 Fill in required fields within the ‘Shipping Details’ section according to the shipment parameters

2.4.4 Complete the ‘Special Services’ and ‘Shipping Options’ sections according to the shipment parameters

2.4.5 Select the appropriate billing information within ‘Billing Details’ then click ‘Continue’


3 Confirm Shipment

3.1 Review the shipment information to confirm it has been entered accurately

NOTE: If you discover an error in the shipment information continue to step 3.1.1. If there are no errors in the shipment information skip step 3.1.1.

3.1.1 To make corrections to the shipment information scroll to the end of the page and select ‘Edit’

NOTE: If you selected ‘Residential Shipment’ continue to step 3.2. If you did not select ‘Residential Shipment’ skip to step 3.3.

3.2 Review and confirm agreement to the Residential Verification


3.3 If all fields are valid select ‘Confirm and Print’

NOTE: To save your shipment and return to it at a later time click ‘Save Quote’.

4 Shipment Instructions

4.1 Once you have confirmed your shipment you will be taken to the ‘Shipment Completed Successfully’ page (see example below)

NOTE: You may choose to void the shipment, create a new shipment or view your previous shipments by clicking one of the gray boxes outlined below.


4.2 Follow the four step ‘Package Instruction’ guide for packaging your shipment

NOTE: If, according to your user profile, the package is considered high value continue to step 4.3. If the package is not considered high value skip to step 4.4.

4.3 Follow the ‘High Value Instruction’ guide for giving your package to UPS/FedEx

4.4 Select ‘Print Label’ to print shipping label directly from the Parcel Pro website or select ‘Email Label’ to have the label emailed to print at a later time


5 Examples of the documents provided

5.1 Outer box label

5.2 Inner box label


5.3 Shipment Receipt for High Value Package (Your Copy)


5.4 Shipment Receipt for High Value Package (Copy to be provided to Driver or Guard)


ADDITIONAL FEATURES AVAILABLE ON OUR HOME PAGE

Manage Notify Template

Quickbooks Desktop

RewardShip Credit History

View Recent Shipments

Track / View Shipping History

Report a Shipment

Safe Shipping / Packaging Checklist

Order Supplies

Restricted Zip Codes

Instructions for online payments

Refer a friend

Important Message Regarding Residential Shipping

Shipping to a residential address poses a greater chance of non-delivery or theft. Parcel Pro highly recommends that you ship any package of value to a commercial address. No insurance claim can be made under Parcel Pro, Inc.’s insurance policy for any shipment delivered without a signature to a residence or other location unless the shipment is released by the carrier without signature against your instruction, without your knowledge and as a result of exclusive fault of the carrier. If you must ship to a residence:

! Send only to residential addresses where you know the customer as a “regular” repeat recipient. ! Do not send goods to 1st time buyers known only through telephone or internet. The majority of fraud

claims arise from internet-telephone sales sent to residences. o Question orders from free E-mail accounts o Look twice at rush orders o Verify orders through the issuing credit card company o Verify billing addresses through the issuing credit card company

! Never disclose the tracking number to your recipients. Cases of fraud where the criminal reroutes a package

to an address other than the billing address (by knowing the tracking number) have occurred. ! Make it a policy that your recipient will take responsibility for loss if recipient insists that you ship to their

residential address and forgo the provision of a signed delivery.

! Insist that your recipient be home to accept the delivery. ! Use the following carrier services to ensure coverage under Parcel Pro, Inc.’s insurance policy:

o UPS® - Use the Adult Signature Required option, not just Signature Required. To utilize this service, shipments must be processed online via ups.com, UPS Campus Ship or UPS WorldShip. o FedEx - Check the “Signature Required” option for your shipment(s) and affix a Signature Required

sticker. Make sure the recipient does not have “Signature Release” status on file with FedEx. o DHL - A “Signature Required” sticker must be affixed to the box; it is best to place this next to the

airway bill. Write “Signature Required” in the “special instructions box” on the waybill. As a reminder:

! Coverage for a Parcel Pro, Inc. confirmed shipment ends when delivery is made. Delivery is made when a package is signed for at the consigned location or when the package is left at the consigned location without a signature, as determined by the carrier’s tracking information. Delivery information is based on information provided by carrier.

! Parcel Pro, Inc.’s policy does not cover claims arising directly or indirectly from

fraud/dishonesty/negligence, including but not limited to credit card fraud, check fraud, C.O.D. fraud, mail fraud or any fraud on behalf of the shipper/recipient or their employees.

Use of Parcel Pro, Inc.’s services constitutes acceptance of its Terms and Conditions. Shipments will be governed by the Terms and Conditions in effect at the time of shipment, as may be verified online after login at www.parcelpro.com.

Instructions for Completing a UPS International Air Waybill

Section

1. Write your UPS account number in the appropriate section along with your EIN number. Also, write your company name and complete address, name of sender and telephone number. Make sure not to use any jewelry related terms such as gold, diamond, jewelry, gems, etc.

2. Complete this section with the recipient’s company name and address, contact person and

telephone number. Make sure not to use any jewelry-related terms such as gold, diamond, jewelry, gems, etc. It is important to give the recipient’s phone number.

3. In this section, bill the duties and taxes to either yourself or the recipient. Make sure there is

a UPS account number, or credit card number, otherwise, the shipper will be billed. The shipper is ultimately responsible for all duties and taxes assessed.

4. This should always be marked “UPS Worldwide Express® or UPS Worldwide Saver®.” 5. For the commodity description on the air waybill, write ‘adornment’ or ‘personal

adornment.’ Use terms that suggest the contents of the package without writing gold or jewelry. If you are sending gemstones, write the word ‘natural minerals’ for the description. The total declared value for carriage should always be ‘0’ unless otherwise instructed. Write the phrase ‘see invoice’ under the declared value for customs. Reference No. 1 This is where your Parcel Pro account number is entered

6. Country of Manufacture (origin of goods).

7. Enter your ITN number obtained from the Automated Export System. Put the corresponding harmonized code and the country of ultimate destination. For example, use 7103.99.1000 for gemstones and 7113.19.0000 for jewelry (see harmonized codes list). For all other contents, call customer service at 888-683-2300. Should you encounter any problem with any the above instructions, please call customer service.

8. Sign and date the waybill.

Reminders: Make sure three copies of a commercial invoice or three copies of your own invoice accompany the package. A Shipper’s Export Declaration (SED) is required for all shipments over the value of $2,500. SED’s must be filed electronically. For more information, visit www.aesdirect.census.gov. Use of Parcel Pro, Inc.’s services constitutes acceptance of its Terms and Conditions. Shipments will be governed by the Terms and Conditions in effect at the time of shipment, as may be verified online after login at www.parcelpro.com.

Instructions for Completing a FedEx International Air Waybill

Section 1. Write your FedEx account number in the appropriate section. Also, write your company name

and complete address. Make sure not to use any jewelry related terms such as gold, diamond, jewelry, gems, etc.

2. Complete this section with the recipient’s company name and address, contact person and telephone number. Make sure not to use any jewelry-related terms such as gold, diamond, jewelry, gems, etc. It is important to give the recipient’s phone number.

3. For the commodity description on the air waybill, write ‘adornment’ or ‘personal adornment.’ Use terms that suggest the contents of the package without writing gold or jewelry. If you are sending gemstones, write the word ‘natural minerals’ for the description. Underneath the description, write the phrase ‘see invoice’ and put the corresponding harmonized code. For example, use 7103.99.1000 for gemstones and 7113.19.0000 for jewelry (see harmonized codes list). For all other contents, call customer service at 888-683-2300. The total declared value for carriage should always be ‘0.’ Should you encounter any problem with any the above instructions, please call customer service.

4. This should always be marked “FedEx Intl. Priority.”

5. Mark ‘Other’ for this section.

6. Should there be any ‘special handling’, please check the appropriate box. 7a. Check off the appropriate box indicating the party responsible for the freight charges.

7b. In this section, bill the duties and taxes to either yourself or the recipient. Make sure there is a FedEx account number, tax I.D.# or credit Card #, otherwise, the shipper will be billed. The shipper is ultimately responsible or all duties and taxes assessed.

8. This is where your Parcel Pro account number is entered. 9. Sign and date the waybill. Reminders: Make sure three copies of a commercial invoice or three copies of your own invoice accompany the package. A Shipper’s Export Declaration (SED) is required for all shipments over the value of $2,500. SED’s must be filed electronically; for more info visit www.aesdirect.census.gov. Use of Parcel Pro, Inc.’s services constitutes acceptance of its Terms and Conditions. Shipments will be governed by the Terms and Conditions in effect at the time of shipment, as may be verified online after login at www.parcelpro.com.

Most Commonly Used Harmonized Codes

Please find below the most commonly used harmonized codes for the jewelry industry. For a complete list, please refer to the U.S. Census Bureau, Foreign Trade schedule b. Or visit the website http://www.census.gov/foreign-trade/schedules/b/2002/browse-pdf.html. The codes below do not represent the complete Harmonized Tariff. Harmonized codes and all other third-party data relayed by Parcel Pro are made available for convenience only without warranty of any kind and are subject to independent customer verification. Harmonized Code

Loose Diamonds (Crystallized Carbon) -Weighing not over 0.5 carat each 7102.39.0010 -Weighing over 0.5 carat each 7102.39.0050 Pearls Cultured Minerals 7101.22.0000 Natural Minerals 7101.10.0000 Precious Stones (Natural Minerals) -Gemstones 7103.99.1000 -Rubies, Sapphires & Emeralds 7103.91.0000 Jewelry (Adornment or Personal Adornment) -Silver Content 7113.11.0000 -Other (gold, platinum, etc.) 7113.19.0000 Imitation Jewelry -Base Metal 7117.19.0000 -Not Base Metal 7117.90.0000 Coins (Numismatic Item) -Gold 7118.90.0030 -Other (Except Gold) 7118.90.0050 Wrist Watches (Precision Instruments/Chronometer) -Automatic Winding 9101.22.1000 -Battery (Quartz) 9102.12.0000 -Mechanical 9102.29.0000 Watch Bands -Base Metal 9113.20.0000 -Parts 9113.90.0000

Secure Delivery Options for NYC and LA

Parcel Pro has expanded their secure delivery service in the New York and Los Angeles areas. These secure delivery locations minimize risk and you must comply with the following instructions to ensure that your shipments are protected under the Parcel Pro insurance policy. Please ship to the addresses provided below based on zip code, value and carrier used: Shipments to New York City: 10017, 10036, 10021, 10065, 10075 UPS

• 10017 and 10036 values greater than $1,000 • 10021, 10065, 10075 values greater than $15,000

Address your package as follows: Quality Labs 643 West 43rd Street New York, NY 10036 Phone (212) 242-7750 When shipping via UPS using Parcel Pro’s account number but not through a Parcel Pro online tool (website, mobile app, API), declare $5,000 for carriage liability with UPS on all of your packages valued at $5,000 or more that have the zip code 10036 and 10017 as a final destination. Notify the driver that your package has a declared value and have him sign the High Value shipping manifest. For all other carriers (USPS, FedEx and DHL) Address your package as follows: ORM Research 19 West 44th Street, Suite 316

New York, NY 10036 Tel: (212) 242-7750

Shipments to Los Angeles: 90013, 90014, 90015, 90016, 90017, 90048, 90057 Beverly Hills: 90210, 90209, 90211, 90212, 90213 All packages for the above mentioned zip codes with any insured value must be addressed to the Parcel Pro Torrance office as shown below. Final delivery will be to your customer at the address you assign. Address your package as follows: Quality Warehousing 1861 Western Way Torrance CA 90501 Phone (310) 328-8484

Use of Parcel Pro, Inc.’s services constitutes acceptance of its Terms and Conditions. Shipments will be governed by the Terms and Conditions in effect at the time of shipment, as may be verified online after login at www.parcelpro.com. Should you have any questions, please contact Customer Service at (888) 683-2300.

* IMPORTANT: Please report these packages to our customer service department along with the company name, contact, address and phone number for delivery to your customer.

Although with our built in risk management features available in our website which automatically removes sensitive wordings. Westill strongly suggest avoiding using such wordings.

NEXT DAY AIR

SHIP TO:

ABC CENTER

JOHNSON SHOP

3 Double box your shipmentsPlace the small box inside a larger courier box. Again, making sure movement is restricted with additional cushioning. Double box dramatically minimize the chance for thieves to poke and grab your merchandise.

2Mark Tracking informationMark tracking number, shipper and recipient information outside the smaller

box. It’s needed in case the shipping information on the outside box gets damaged and becomes illegible during transit.

4Proper enclosurePlease seal all seams or �aps on outside box with clear or non-descriptive

tape in addition to adhesive on �ap. A well enclosed package is a deterant for casual thieves who take chances when obvious opportunity were presented.

5 Proper labelingBeware of wordings which might express inadvertent reference to valuable goods. Obvious words that directly related to valuables are strictly prohibited. Abbreviate names, i.e. turn Johnson’s Gem Shop to Johnson’s Shop.

NEXT DAY AIR

SHIP TO:

ABC DIAMOND CENTER

JOHNSON GEM SHOP

NEXT DAY AIRNEXT DAY AIR

SHIP TO: SHIP TO:

ABC DIAMOND CENTER ABC DIAMOND CENTER

JOHNSON GEM SHOPJOHNSON GEM SHOP

1Secure merchandise in smaller boxDo use additional packaging material such as padded envelopes, bubble wrap, paper, foam pad, making sure movement of merchandise is restricted. Packages with rattling goods inside make easy identifying targets for thieves.

T PAdditional tips & precautions

1. Add extra weight to disguise content2. Organize your shipping area and set consistent procedures3. Keep accurate records of values and SKUs of all shippments4. Screen potential dishonest employees 5. Video tape shipping areas whenever possible6. Act as if all packages are not insured7. Track your packages diligently, timely reaction upon a lost

shipment will most de�nitely improve chance of recovery8. Always require adult signature on delivery to residential

addresses

1. Never put loose items in only a courier envelope or pak when shipping

2. Stay away from residential addresses3. Never reveal the contents of your shipment, even to the courier4. Never state a value or reference to valuables anywhere on the box

or label (unless required by customs for export)5. Please follow special instructions when shipping directly to trade

shows, hotels, convention centers, apartment complexes, please contact our shipping specialist for details

Please pay close attention to current Parcel Pro Terms and Conditions and Parcel Pro Shipping Guide-Rules and Restrictions for updates or changes before shipping

Safe Shipping & Packaging Checklist

FORM PC-051706

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