1

Expanding Solution Offering

Retail and Consumer Products

2

Industry Overview

ConsumerInsight

Merchandising Buying Distribution Store

Management

Focusing on high value customers

Deep understanding of customers needs

Develop and test winning offers(1)

Measuring customer satisfaction

Developing customer insight, loyalty and retention

Category management based on needs/profits

Promotion forecasting and execution

Developing optimal pricing models

Adjusting offering based on store demographics(2)

Maximising total category return

Supplier selection and management

Negotiating favourable trade terms

Private label development/delivery

Managing procurement process efficiently

Maximising total company margin(3)

Managing store ordering/ forecasting

Physical delivery of goods to stores(4)

Reducing inventory in system

Ensuring minimal out-of-stocks

Improving supply chain efficiency

Managing local labour processes

Delivering high service levels/consumer satisfaction

Maximising shelf velocity

Measuring store efficiency through KPIs

Optimising profits/sq ft and consumer satisfaction

Pro

ce

ss

O

ve

rvie

wM

ajo

r A

cti

vit

ies

Ke

y

Ch

all

en

ge

s

(1) Examples: loyalty programmes, store design, product mixes etc (3) Best practice buying aims to increase cash margin, not just reduce product cost

(2) Micro-merchandising (4) Distribution also includes logistics between supplier and warehouses

3

ConsumerInsight

Merchandising Buying Distribution Store

Management

Analytics, Sales

Marketing Analytics

Customer Service

Service Analytics

Siebel

Merchandise Planner

Promotion Planner

Sales Pricer, Category Price Optimiser

Merchandise Planner & Allocator

i2 Technologies

Supplier Network

Enterprise Sourcing

Merchandise Planner & Allocator, Analysis

Enterprise Sourcing

Ariba, i2 Technologies

Demand Planner

Transport Manager

Supply Chain Planner

Replenishment Planner, EXeed Fulfill

i2 Technologies, EXE

Employee Relationship Management

Field Service

Merchandise Allocator

Siebel, i2 Technologies

Pro

ce

ss

O

ve

rvie

wS

aty

am

Co

mp

ete

nc

ies

All

ian

ce

P

rac

tic

es

CRM SCM SRM, SCM GLP, SCM CRM, SCM

Business Solutions

4

Solution Offerings Landscape - Retailing

Supply ChainManagement

SourcingMerchandisingOptimization

Customer orderMgt

Pro

jec

t M

an

ag

em

en

tP

roc

es

s S

tud

y

Shopper/Consumer

Source Procure Analyze Integrator

Outsourcing3PL

Warehousing GLP

SCM

SRM

PCP

Field (In Home)Service

CustomerService

SalesMarketingEmployee

RelationshipManagement

CRM

5

Strategy Planning

Business Transformational

DesignImplementation

Continuous Operation

IT Consulting

• IT Strategy• Business

Integration Strategy

• eStrategy

Development and Integration

• Business Intelligence

• Business Integration

• ERP (SAP, Oracle, Peoplesoft)

• eAI• B2B Exchanges

/ Integration• e-Procurement

Business Consulting

BPO Outsourcing• Procurement• Logistics• HR/ Payroll/

Accounting Outsourcing

IT Outsourcing• Desktop

Outsourcing• IT Infrastructure

Outsourcing• Application

Maintenance• Web Hosting

Solution Offerings Landscape - Consumer Products

Back Office

Support

Customers

Marketing, Sales and Distribution

CRM• Customer

Segmentation / Profitability

• New Products Development

Operational Excellence

• Promotions Management

• Sales Force Automation

• Manufacturing• Fulfillment• Supply Chain

Planning

IT Services Value Chain

I ndus t r y

Va l ue

Cha I n

Manufacturing