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Crisis Management / Emergency Management

Overview

SRP Service Territory

Phoenix

Peoria

Glendale

Scottsdale

Mesa

Tempe

Gilbert

Chandler

Tolleson

LitchfieldPark

Youngtown

Surprise

Goodyear

Avondale

ApacheJunction

QueenCreek

FountainHills

ParadiseValley

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SRP Crisis Management Overview SRP operates many power and water facilities that in

today’s post-September 11 environment require increased protective measures.

SRP has a number of contingency plans in place to address these challenges. Our plans are tested on a regular basis, and refined based on lessons learned from our drills.

Our electric system has been built with planned redundancies, providing more than one way to deliver energy to our customers. Still outages occur due to violent storms, misguided drivers damaging our structures and equipment failures.

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SRP Crisis ManagementOverview Cont’d. SRP’s water management responsibilities range from the

reservoirs on the Salt and Verde rivers, to the 131-mile canal system in metropolitan Phoenix. Weather plays an integral role in the challenges SRP faces in supplying water to a thirsty Valley.

SRP has an information technology disaster recovery plan, complete with trained recovery teams and “hot-site” agreements to remotely restore electronic data and systems

SRP’s Crisis Management Team has developed the means for the company to manage almost any emergency situation.

 

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Business Continuity and Emergency Management New division of Risk Management created Coordinate corporate emergency preparedness

and response Assist in risk analysis and plan development Serve as a SRP liaison to governmental

agencies regarding emergency preparedness Support the CMT Document emergency plan incidents and drills

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• Overarching Emergency Management Plan

• Defines authority and responsibility for implementing Emergency Management Activities

• Management reporting during Crisis situations

• Specifies NIMS-ICS system utilization

• Defines Crisis Management Team authority, activation, communication directives and utilization

• Defines overall corporate response, communication and recovery activities

SRP Crisis Management Plan

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Crisis Management Team• Risk Management…..Chairman• Operations Support Services• Human Resources Services• Water Engineering & Transmission• Information Systems• Electric System O&M• Communication & Internet Media Relations• System Operations• Customer Services-Power• Power Generation• Legal & Regulatory Affairs• Supply and Trading

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Crisis Management TeamGoals

Protect employee and public safety

Get back in business as soon as possible

Reduce anxiety levels

Minimize loss or extent of damage

Intelligent planning and plans

Protect positive corporate image

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Responsibilities

Ensure adequate resources are available for the immediate and long-term response to the event

Direct/oversee the development of new emergency plans where needed

Assure the adequacy and regular review of existing plans

Crisis Management Team

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Crisis Management TeamResponsibilities (cont’d)

Maintain a high level of response capability by periodically exercising plans

Conduct after-incident reviews to evaluate overall response to, and long-term consequences to an event. Make continuous improvement

Facilitate effective communications with media, public, employees and senior management

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Corporate Emergency Operations Centers (EOC) & Media Operations Center Corporate & Backup EOC have been prepared Media Operations Center Adjacent to Corporate

EOC The EOC is equipped with computers,

communication systems, plans, maps and other items necessary to operate effectively

Corporate Plans allow for activation of command centers when appropriate

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Building a Plan

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Business Impact Analysis

Research critical business processes Review all types of threats to business

functions Review impact of loss of this business

function Plan to mitigate the threats

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Hazard Vulnerability Analysis Site specific Analyze the threats

Natural threats – Weather, flood, earthquakeTerrorism – Security threats Transportation issuesHazardous materialsPersonnel issues – Flu, work stoppageFireCyber

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NIMS-ICS

National standard used by most emergency agencies

Federal standard Proven system Works in all situations with various agencies Flexible – Used for small and large incidents

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ICS Organization &Operations

Policy Group (GMS) Determining overall incident goals Receives regular briefings during incidents Approves statements

Incident Command (CMT) Coordinates response activities Coordinates information flow Qualified to work with first responders and multi-agency

coordination systems

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Regulations and Mutual Aid

Ensure compliance with NERC, NIMS, OSHA and other regulatory agencies when writing plans

Work with community agencies to coordinate response

SRP has developed mutual aid agreements with other utilities as well as with area fire and EMS agencies for response to SRP facilities

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Corporate Crisis Management Plans Presently Developed 24 Corporate Plans Range From Bomb Threat to Storm

Operations CMT Manages & Updates these plans All Plans Link To Crisis Management Plan

and Crisis Communication Plan

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Conclusion SRP’s Emergency Management and

coordinated planning process is well established Threats and Risks have been analyzed Plans have been developed and are revised to

respond to the identified risks The CMT is actively involved in all aspects of

planning, drills and response This program has the strong support of SRP

management