1 agenda introductions company background erp2web overview case studies questions and answers
TRANSCRIPT
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Agenda• Introductions
• Company Background
• ERP2Web Overview
• Case Studies
• Questions and Answers
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About
• Established in 1991
• Headquarters in Chicago (Lombard), IL
• We have provided software & consulting services to over 1,000 customers. Currently we have over 175 active customers.
• Oracle, Microsoft, IBM, Symbol & Intermec Business Partner
• CDI provides value-added solutions & services for customers in the J.D. Edwards enterprise systems marketplace
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Partial List of CDI / JDE Software Clients
Why e-Commerce ?
CDI – ERP2Web
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Product Architecture (EnterpriseOne)
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Product Architecture (World)
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ERP2Web E-Commerce Functional Spec’s
Flexible and Robust Electronic Catalog that can be personalizedFamiliar shopping cart style of order entry – credit card optionalOrder from:1. E-Catalog2. Search – Basic & Advanced3. “Re-Order” from customer history4.“My List” (pre-defined items)5. Quick “SKU Number” & Qty.6. Excel Upload to Shopping CartPayment – Credit Card and/or InvoiceNew Customer (B2C) – Automatic Address Book Record Created from ERP2Web Registration Form
Web/Browser Based 24/7 Order EntryWork through JDE Business Logic (i.e., Advanced Pricing)
Real Time Item Availability InquiryReal Time Status Check of Open JDE OrdersCustomer Order History InquiryAutomated e-mail order confirmation with JDE order number & e-mail with shipping notificationPromotions & Coupons
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ERP2Web E-Commerce Functional Spec’s #2
Store (encrypted) Multiple Credit Cards per CustomerSearching - Simple or Advanced, (exact phrase or “any words” by description, part #, manufacturer, features and specificationsView ALL JDE Open Orders (web & others) & Order HistorySimple hardware requirementsUtilize existing JDE User LicensesAdministrative Console - Powerful yet Simple
Creates JDE Sales Orders and/or Sales QuotesCross Selling & Up-Selling Items FunctionalityInvoice InquirySelf-Service for Invoice Payment with Credit CardsCreate New Ship to AddressOrder Carrier Tracking CapabilitiesOffline Ordering Support
All Complimentary JDE Software Solutions
Industrial
GLOBAL LEADER IN PROVIDING LUBRICATION DELIVERY
SYSTEMS
About Lincoln Industrial - Company• Headquartered in St. Louis, MO
– Privately held
– 16 Locations world-wide
– 1500+ Employees
• Global leader in providing lubrication delivery
solutions
– Anything from Grease Guns to automated
lubrication systems
– 5000+ Active Customers
– 12,000+ selling SKUs / 25,000+ components SKUs
– JDE All Suites, World A 7.3
Business Challenges
– @500 Users with flat to
declining usage– In the top five list of
opportunities for Lincoln to improve from 2006 customer sat survey
– Reliability and support problems
Lincoln had outgrown their existing B2B solution
Business Challenges• Needed to find a solution that could support
business requirements– 12,000+ SKUs– Online Product catalog– 250+ various customer price/discount levels– Significant “right to buy” restrictions– Need for “real-time” integration with ERP system to
ensure accurate pricing and availability– Seamless day-to-day administration– Eliminate client-side software requirements– Most important – User-Friendly Customer Experience
Revenue and Volume Impact
# Revenue as a % of Total Revenue
+50% Growth in revenue received through Order Lincoln
Order Lincoln combined with EDI initiatives now exceeds 50% of total incoming
revenue50% of total incoming orders
Benefits
Added Benefits• No client-side software to install• All business rules followed
– Pricing– Right-to-buy– Availability – Order promising/re-promising
• Easy access to view order status and history• Fast, reliable, easy to navigate• Front-end administration by customer service department
(no-coding required)• Single sign-on to all external facing solutions using CDI as the
security master
More Benefits & ResultsActual Customer Feedback• I just placed my first order on OrderLincoln.com What a great system! • Hats off to everyone involved in bringing that to the distributors.
So simple and user friendly. Thanks again for making it easy to work with Lincoln.
• I just have surfed at OrderLincoln.com and found an increased and better system. At first impression, it is easy to manage our orders, backorders and others information. Another important point is the option as to upload excel files.
My compliments to all Lincoln team• I’ve been perusing your new website….VERY EXCITING!!! I’m so glad to see
the changes & upgrades finally being implemented! • Just logged on to the new website. FRICKIN FANTASTIC. LOVIN IT.• I haven’t had the chance to tell you how well your on line ordering has worked. You
made it very easy to work with this machine. Also, thank you for having a good handle on inventory. I’ve been dealing with your company for 25 years now and I have to say this is the best overall that I’ve seen.
Currently 2400+ active users with 10-20 new users per month
IndustrialMizuno USA, Inc. Hits a Home Run with 2nd Generation E-Commerce Solution
“ERP2Web” from Computer Discoveries, Inc.
Manufactures and distributes sporting goods products across four
divisions – golf, baseball/softball, running, and volleyball
About Mizuno USA, Inc.
Subsidiary of Mizuno Corporation - Osaka, Japan. Founded
1906.
Opened US location in 1980 near Atlanta, GA.
Manufactures and distributes sporting goods products across
four divisions – golf, baseball/softball, running, and volleyball
Innovative product that has won numerous editor’s choice awards
6,000 active customers – pro shops, country clubs, athletic
specialty shops and team dealers
$200 million revenue
350 full time employees
JDE E1; 8.10
The Company
Solution Requirements
Replace high maintenance first generation B2B eCommerce
Real time integration to J D Edwards
Ability to easily define unique customer experiences for each of
our four product divisions
Ability to handle multiple types of order entry including
style/color/size and item configurations
Short time to implement
Outsourced IT Project Management
ERP2Web eCommerce Storefront from Computer Discoveries, Inc.
Increased customer satisfaction
Ease of use
Real time integration – pricing, order
status, inventory availability
Minimal IT Support
Increased revenue without adding
additional headcount
YTD
B2B Sales
The Benefits
B2B Sales
The Benefits
The Benefits
B2B Sales
Number of Customers
Number of Orders
FinishMaster Uses a New Ecommerce Technique to Paint a Better Sales Picture
Need for Ecommerce Solution • Leverage technology platform and national footprint to
achieve a sustainable competitive advantage
• Provide customers with an on-line ordering tool available 24/7
• Meet or exceed our competitors E-Commerce functionalities
• Attract strategic national accounts (MSO’s)
How Our Customers Order
• Call in Order• Fax in Order• Account Manager visits shop
– Calls in Order– Hand Carries to Branch
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Bob AckermanAccount Executive
(630) 599-0620 [email protected]
Doug PalaskeManager – Sales & Marketing
(630) 599-0620 [email protected]
Contact Us