Teresa A. Henry206-200-3453

Summary

Fifteen years’ experience in Banking Operations including Electronic Funds Transfer, Account Reconcilement, and Customer Service. Eight years’ experience in Health Care Finance and

Accounting

Technical

Proficient in Microsoft Office (Excel, Word, Outlook) Account Reconcilement/Accounts Receivable/Accounts Payable Electronic Funds Transfer via ACH, Wire Transfers and Check21 Send checks electronically to bank via Check21 for deposit to Premera's bank accounts Working with Vendors/Customers to assist and deliver excellent service Prioritize workload and able to multi-task with minimal to no supervision Trusted to maintain confidentiality regarding Customer/Government Account information Practiced Kaizen and LEAN Processes Thinks outside the box to streamline processes

Professional Experience

Business Technology Group/Fidelity National FinancialTemp Position May 2016 – Current

Seattle Accounting – Wire Specialist May 2016 – Current Process and release high volume of outgoing Domestic, International and Internal wire transfers

for multiple offices within deadlines in multiple bank applications and multiple account numbers Return duplicate and unclaimed wire transfers that have not closed yet Verify and log outgoing wires into company system Ramquest before wiring out Verify outgoing wires in company system Softpro before wiring out Communicate with Escrow Assistants and Escrow Officers regarding incorrect outgoing wire

information issues Release outgoing wires in company Wire Management Application system Post incoming wire receipts into SoftPro Select Void Stale Dated checks in multiple systems Process File to File transfers of escrow accounts Download reports for Escrow Account Interest Earned and post to Clients Real Estate Account

Premera Blue Cross Jun 2007 – Oct 2015

Cashiering Department – Sr. Accounting Specialist Jan 2015 – Oct 2015

Worked with Fairfax Imaging to bring in and test new Remittance Processing system Wrote procedures and training documents for job functions Trained employees on multiple job functions All job functions of Accounting Specialist II and III

Cashiering Department - Accounting Specialist III Jun 2008 – Jan 2015

Processed Premium Payments for all LOB’s through Remittance Processor and Transmit to Facets

Send checks electronically to bank via Check21 for deposit to Premera's multiple bank accounts

Processed LifeWise Assurance payments and transmit to the LWAC GroupFacts system Processed WEA payments and transmit to the WEA APA System and bank account

Researched and applied miscellaneous payments in Facets and VisionIP and match to correct group or subscriber id

Involved in testing of the upgrade of VisionIP and Check21 software Troubleshoot program issues and provide solutions Worked cross-functionally with M&B to communicate issues to customers Processed refund claim checks from providers into PeopleSoft/ Unapplied Receipt splits and

transfers in PeopleSoft Write, Test and Document flaws in Business Requirement Documents for Disaster Recovery Processed and applied miscellaneous A/R checks to appropriate a G/L account Familiar with Kaizen and LEAN Process Work with FIS to update, test and implement new software for Remittance Processing system Familiar with and utilized Kaizen and LEAN Processes All job functions of Accounting Specialist II

Cashiering Department - Accounting Specialist II Jun 2007 – Jun 2008

Opened Premium Payments for all LOB’s Researched miscellaneous payments Keyed, Balanced and Verified Premium Payments ran through the Remittance Processor Strong attention to detail with focus on zero errors Processed and applied incoming ACH and Wire transfer for incoming premium payments from

multiple bank accounts

Bank of America/Seafirst Bank, Seattle, WA Aug 1991 – Jun 2007

Global Client Services Advisor/Support Dec 2004 – Jun 2007

Reception Placed Stop Payments Provided Support to Client Support Rep Teams

Account Reconcilement Rep. – ARP Services Jun 2003 – Dec 2004

Reconciled approximately 200 accounts each month Responsible for monthly Accounts Payable Worked within deadlines to ensure daily Positive Pay exceptions were reported to the customers Examined checks for fraud review and determine resolution within deadlines Responsible for maintaining many accounts that require a high level of confidentially

Automated Clearing House (ACH) Production Processing Specialist Jan 1997 – Aug 2002

Processed several thousand Direct Deposit, Debit and Credit files each month Worked within deadlines to ensure ACH files were distributed to the Federal Reserve in a timely

manner Troubleshoot connectivity and file format problems Responsible for client and file Risk Management review

Education

Associate's Degree, Business Administration and Management, Griffin College Bellevue, WA,