09 dhl presentation

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DHL’s views on freight logistics in EuropeGraham Inglis, CEO Region Head Northern Europe, Middle East & Africa – DHL ExelSupply Chain

Freight Logistics Conference – 5 October 2006, Brussels



A Global Player with Strongly Positioned Divisions

MAIL

Germany

• Biggest provider of

mail services in Europe

• Delivering mail to about40 million households

in Germany

• More than 71 million

shipments per day

LOGISTICS

Worldwide

• No. 1 in global

contract logistics

• No. 1 in globalair freight

• No. 1 in global

ocean freight

• Strong customer base

(50% of Forbes

500 companies)

FINANCE

Germany

• Leading retail bank

in Germany

• 12.3 million customers

• 17.2 million savings

accounts

USA

• Worldwide

finance servicesfor logistics industry

EXPRESS

Worldwide

• No. 1 in cross border

express services

• Strong presencein more than

220 countries

and territories

• More than 4.2 million

customers worldwide

• 120,000 destinations

served



Reverse Logistics

After Sales

Logistics

Suppliers Production Distribution Sales ChannelValue-Added

Services

End User Distribution

Distribution

Logistics

Manufacturing

Logistics

Inbound

Logistics

Supply

Logistics

Customized End-to-End Logistics

Offering of logistics service across the Supply Chain through a wide range of

products allowing complete solutions that are tailored to our customer needs

Industry specifics define the product portfolio

Modular product design allows flexible combinations

Supporting IT architecture provides integrated process management



8 of the top 10 companiesTechnology

13 of the top 15 companiesAerospace

10 of the top 10 companiesAutomotive

10 of the top 12 companiesChemicals

6 of the top 8 companiesIndustrial

12 of the top 13 companiesHealthcare

10 of the top 12 companiesFashion

14 of the top 15 companiesConsumer

5 of the top 7 companiesRetail

Delivering State-Of-The-Art Logisticsfor Leading Companies

* based on the Business Week top 250 companies, December 2005, excluding financials, insurance, media and transport.



Operations in all continents

Facilities in over 3,000 locations – over 1,600 in EMEA

Over 148,000 employees worldwide – over 94,000 in EMEA

Contract logistics and

freight forwarding

No presence

Freight forwarding only

Global Combined Coverage



To meet our customers’needs …

We will provideour customerswith …

.. to enable our customers to …

Specialized industry

requirements

Industry expertise

Focus on their customers, and meet,

or exceed, their needs

Trend towards

global outsourcing

A global supply

chain partner

Stay ahead

in competition

Continuous cost and

service improvement

Operational focus

Deliver the requiredservice and cost

levels

Globalization Increasing

competition

Supply chain

complexity

Our Commitment to Delivering Value to Our Customers



The Shape of the new Global Supply Chains

International Supply Chain

Manufacturing & Supplier Services

TransportationManagement

DestinationManagement

In Country Logistics

Sourcing Services

Procurement

Kitting

Supplier Logistics

Co-Packing

DC Bypass

Direct to Store

Processing

De-Consolidation

Demurrage Mgmt

Delivery Services

Reverse Logistics

Shared User Facilities

Cross-Dock

Transportation Mgmt

Supply Chain Visibility

Origin Management

Origin Management

Vendor Management

PO Management

CFS Operations

Origin Trucking

Value Add Services

Warehousing

Franchise Logistics

VMI

TransportationRoad

Rail

Sea

Air

Global Trade Management

Inventory Financing

Demand Planning and Forecasting

Inventory Management

Photo Photo Photo Photo



Reduce inbound logistics costs by 8-15%

Reduce Inventory Weeks by up to 15%

Reduce delivered product costs by ~ 20%

Develop a more responsive supply chain –and reduce Lead Times significantly

Reduce destination costs by up to 12%

Increase Promotional Compliance across thesupply chain

..and what happens if you get it all right?



Most of DHL contract logistics activities in the EU

Split of revenue by region

UK / Ireland

31 %

Mainland Europe44 %

Asia Pacific

5 %

Americas20 %

DHL Exel Supply chain - 2006/Q1



524 available

storage points for

time critical service

27 large

warehouses for

replenishment

Multi Modal

Transportation

Three regional

logistics call

centers

One Global IS

Infrastructure

Global dimension of logistics operations

Highly competitive global logistics market, so it’s crucial for the EU to

Facilitate logistics operations in Europe and beyond

Prevent competitive distortion vis-à-vis non-EU companies



Source: DPWN Corporate presentation, March 2006

Balanced security measures for all transport modes and

the supply chain

Application of the “balanced approach” principle for ensuring sustainable logistics transport operations

Fair access to the international air transport market

Harmonized and flexible road transport market conditions

Infrastructure solutions for promoting intermodaltransport

One-stop administrative shopping for customs clearance

Interoperable standards for global ICT logisticsapplications

Integrating a logistics perspective into the EU transportpolicy and more



Thank You for Your Interest and Time

For more information go to www.dhl.com

09 dhl presentation

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