Non verbal communication• is the message or response not

expressed or sent in words - hints , suggestions , indications.

• Most of the expressions are non verbal• it is the most basic part of our

personality.• NVC is the unspoken communication

that goes on in every Face-to-Face encounter with another human being.

Non verbal communication• It is recognized as the route to discover what

the other side wants, without them ever saying it, like a secret way into their soul.

• It expresses beyond words• NVC stands for the innermost, instinctual form

of human communication. • Communication researcher found that only

7% of a message’s effect are carried by words ; listeners receive the other 93% through non - verbal means.

Importance of NVC

Functions of NVC• To regulate the flow of information• To express emotions.• To control or influence others.• To qualify, compliment,contradict

or expand verbal messages.• to provide information

Types of NVC• Paralinguistics• Kinesics• Haptics• Chronemics• Iconics• Dress

Paralinguistics It is a form of language in which

meaning is conveyed through variations in speech qualities such as:

• loudness• pitch• rate• hesitations

Kinesics or body language the use of :• gestures • facial expressions• eye movements• body postures • In communicating emotions

Two types of body language

Open / Closed• People with arms folded and legs

crossed and bodies turned away are signaling that they are rejecting messages.

• People showing open hands, fully facing you and both feet planted on the ground are accepting them.

Types cont…Forward / Back • When people are leaning forward and

pointing towards you they are actively accepting or rejecting the message.

• When they are leaning back, looking up at the ceiling, doodling on a pad, cleaning their glasses they are either passively absorbing or ignoring it.

Haptics the use of touch in communicating,

as in:• a handshake• a pat on the back• an arm around the shoulder • a hug, etc.

Chronemics communicating status through the

use of time, e.g.: • making people wait • allowing some people to go ahead

of others, etc.

Iconics the use of physical objects or office

designs to communicate status or culture such as:

• display of trophies • diplomas• pictures with important people, etc.

Dress communicating values and

expectations through clothing and other dimensions of physical appearance :

• Formally dressed• Informally dressed• Party wear

Ways to improve non verbal comm.…

It is not only what you say is important, but it's how you say it that can make the difference.

• Eye contact• Facial expression• Gestures• Body orientation• Humor

Effective NVCThe use of nonverbal cues is affected by

variables such as gender and culture.• Culture is the collective programming

of the mind, which distinguishes the members of one human group from another .

• The different expectations affect the way they understand others.

One should consider following point • The distance of relation ship• Cultural differences and its nuances• Situations-What ,when ,to whom• Gender• Hierarchy

Some culture specific NVC

– Rules regarding standing and position distance – Face-on for Arabs – 45 degree angle for Anglo-Saxons – Side-to-side for Chinese– Smiling in Japan is strongly associated with nervousness,

social discomfort, or sorrow– In Buddhist Thailand never cross legs – The sole of the foot is the furthest part from heaven and

the least sacred.  To show the bottom of the foot to someone is to show disrespect

– In Asian and Middle-eastern cultures it is appropriate for the same sex to walk hand in hand but not the opposite sex

One should observeEye Contact

-Eye is a passage to ones soulWhen and how to make eye contact• Eye contact,- it displays interest and

understanding between the speaker and listener.

• Rolling eyes can be a sign of annoyance• Follow culture specific eye contact pattern Europe- To continue a conversation India – May hamper conversation (Male-Female) -talking to elders eye contact is avoided

Body Orientation• People can read your emotions through

posture • Someone who has excellent posture is

also thought to have excellent power • Those who walk quickly and freely may

be goal oriented; while those who walk with their heads down and hands in their pocket may not be so motivated

Facial expression

Never show UNCOMMITTED FACE while talking to JapaneseIt is considered rude to overtly express your emotions in public.

GesturesActions speak louder than words Following gestures have different connotation• Placing a hand on chin -contemplation • Wringing hands -sign of stress and tension • crossing your arms over your chest -defensive,

although it could simply signal coldness.Raising middle fingers• Europe – Humiliation

Greeting• Europe- Hand shake( Firmly)• India- Joining hands

together(Pranam)• Confucian country- bow forward

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