00-v001 quality maunual rev 180311

7/30/2019 00-V001 Quality Maunual Rev 180311

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CROWNBrand-Bu i lding Packag in

DOCUMENTATION CONTROL

Class Description : 00 - POLICY / SYSTEM Doc No. : 00 - V001

Document Description : QUALITY MANUAL Revision : 18/03/11

Page : 1 of 24

Requesters Name : Nguyen Thanh Hai SIGNATURE :

Requesters Plant : CROWN Beverage Cans Saigon Limited.

REVISION HISTORY

Revision Requester Description Of Change

29/01/01 Le Thanh Lam Re-new Company Quality Objectives for 2001

Revise the company organization chart27/11/01 Le Thanh Lam Revise the manual

02/01/03 Le Thanh Lam Separate the company objectives to a new document

01/11/04 Nguyen Thanh Phong Revise the new code, company name and ESM format

01/05/05 Nguyen Thanh Phong Revise the manual

15/02/06 Nguyen Thanh Phong Add new logo

06/08/07 Nguyen Thanh Hai Revise Company Organization chart

25/12/07 Nguyen Thanh Hai Revise Company Organization chart

25/04/08 Nguyen Thanh Hai As below

18/03/11 Nguyen Thanh Hai See below

DOCUMENTATION CHANGE APPROVAL

Initiate Change Obsolete

Reasons :

1. Add new position (Plant Director, QA&CTS) Organization Chart, Pg. 82. Revise in section 1.1, 1.2.5, 4.2.1, 5.6, 8.2.2

3. Add new in section 7.5.1.1

Approval Name Signature Date

Plant Director Nguyen Ngoc Minh

General Director Nguyen Minh Trung

All information herein is company proprietary and property of CROWN Beverage Cans Saigon Ltd. Itshall not be reproduced or copied unless as expressively permitted or directed by CROWN Asia PacificHoldings, Limited.


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Title: Doc No. 00 - V001

QUALITY MANUAL Revision 18/03/11

Page 2 of 24

QUALITY MANUAL 2

QUALITY MANUAL 7QUALITY MANUAL 8QUALITY MANUAL 11

4 QUALITY SYSTEM........11

4.2 Quality System..........12

4

I:DOCC\Class00\00-V001Quality Manual Rev 180311.Doc


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1 General

1.1 Company Milestone

1993 CarnaudMetalbox (Saigon) Limited Company is established andregistered

1995 Started Operations in producing2pc Beverage cans 330ml2pc Beverage Easy Open Ends 206 diameter on Stay-On-Tab (SOT)

1998 Changed ownership to Crown Cork & Seal2000 Company certified with ISO9002:1994 by QUARCERT

2000 Install new end product, Ring Pull Tab, at EOE Line 12001 Install new can product, 375ml, at Can Line 12002 Install 1 new 314 Shell Press at EOE Operation2002 April Company certified with ISO9001:2000 by QUARCERT2003 Install new line 2 at EOE Operation2004 January Company rename to CROWN Beverage Cans Saigon Limited2005 January Company certified with OHSAS 18001:1999 by QUARCERT2005 September Company certified with ISO14001:1996 by QUARCERT

Company re-certified with ISO9001:2000 by QUARCERT2005 Install new bodymaker #6 at Can Line 1

2005 Increase line speed from 1400 cpm to 1550 cpm2005 Upgrade Detection Speed on Pressco Camera at Can Line 12005 December Install SPC system on Can and EOE Lines2006 Install Leak Detector Sensor at EOE Line 22006 Build new Can Line 2 for 330ml and 250ml products2007 March Install SPC system on Can Line 2

Started operation in Can Line 2 producing for Slim Can 250ml2007 May Started operation in Can Line 2 producing for 330ml2007 May Upgrade DWI Waste Water Treatment Unit201

0

Oct Install Bodymaker # 5 for can Line 2



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1.2 CROWN Beverage Cans Saigon Limited

CBC Saigon Ltd is specializing in the manufacturing of decorated 2 piece Aluminum cans andAluminum Easy-Open-Ends for beer and beverage.

Address:

Hanoi Highway, Hiep Phu Ward,

District 9, Ho Chi Minh City,

Vietnam.

Tel : 84-08-38961640 Fax : 84-08-38962141/156

1.2.1 CROWN Mission Statement

To be recognized by our customers, employees, suppliers, and shareholders as the worldspremier packaging company. With customer satisfaction as our highest priority, continuousimprovement and innovation will become a way-of-life in reaching World-ClassPerformance.

1.2.2 Quality policy

We will continually strive for excellence in all that we do. (Our goal is to deliver productsand services that conform to customer requirements 100 % of the time.)CROWN Company, CBC Saigon will represent the highest level of quality of Product andService to our customers and ourselves.

1.2.3 Quality objectives

Measurable Objectives for the company are defined on a yearly basis for the following by the

Management Team:

1. Sales Volume

2. Customer Complaint

3. Line Efficiency

4. Spoilage

5. Not On Time Delivery in Full

6. Absenteeism

Quality Objectives are set annually and duly signed by the Company Head of Department

before are being displayed onto the notice board. Actual results are measured against these

targets and are monitored using the in-house management information system.



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1.2.4 Application :

The Quality Management is applicable to all areas in the company which are related to the

company products and services providing to customers.

1.2.5 Exclusion :

The company does not perform design and develop product itself but based on Corporate

Technology of CROWN Holdings Inc. Therefore,ISO 9001: 2008 clause 7.3 Design and

Development is to be excluded.



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PRODUCTIONPLANNING(06-V019,03-GEN-V010,03-GEN-

OUTPUT

~Production Schedule~Shipping Plan~Request Order~Raw Material delivery

INPUT

~ProductInformation~CustomerRequirement

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1.3 Relationship among process-based Quality Management System mode

CustomerRequirement:~ Parts Spec

~ Product Spec~ Process

Method

Legal & OtherRequirement

QMS OBJECTIVE SETTING (00-V001)

OUTPUT~ BudgetPlan~ Reset

Quality

Objective~ Revise QMS

INPUT

~ Requirements

from

Customer

~ Process,

Product

Statutory & RegulatoryRequirements

~ Data

Compilation

INPUT

~ Budget Plan~ CompanyDirective

OUTPUT~ Budget Control

~ BusinessStrategy

BUSINESS PLANNING & TOP MGMTCOMMITMENT

MONITORING, MEASURING, ANALYZING &IMPROVING

SYSTEM PERFORMANCE (00-V013, 00-V014, 00-V017,01-GEN-V039, 05-GEN-V001)

OUTPUT~ Improvement

Activities:QMS, Process &

ProductQuality, CustomerSatisfaction~ Corrective Action

Activity~ Preventive Action

Activity~ Management Review

INPUT

~ Measure ProductProcess & QMSPerformance

~ Plant Performance~ Internal Audit~ Customer Feedback~ SupplierPerformance Ratings

CUSTOMER

Satisfaction

PRODUCTION SYS DETERMINATION (01-Gen-V043,00-V013,03-PKG-V001, 01-GEN-V041)

INPUT

~Product Spec~Utility Requirement

~Process Method

~Customer Requirement

~Sales Order Handling

~Legal & Other

Requirement

~Standard Samples/Artwork

OUTPUT

~Product Flow

~Product & Process

spec.

~Machine Capability

~Process Capability

~Packaging Materials

DELIVERY (06-V004, 06-V005)

INPUT~Delivery Schedule

~Type and Quantity~Final Product

OUTPUT~Final Product

~Delivery Order~Transport~Packaging MaterialCollection

OUTPUT~Accepted Parts~Rejected Material

INPUT~Part Received

~Part Specification~Part Inspection~Material Certificates

INCOMING INSPECTION (06-V018,01-GEN-V039)

OUTPUT~FinishedProduct

INPUT~ Production

Schedule

~Resource

Arrangement

~Process Condition

~Product Spec.

PRODUCTION MANUFACTURING (06-V019,

06-V018, 01-GEN-V041)

MANAGING RESOURCES (06-V201, 06-V206, 06-V222)

OUTPUT~ Confirm & make available~ Competency, Training, Awareness

Requirements & Training plan~ Factory & Production System

Support (Maintenance)~ Assignment of Responsibility &

Authority

INPUT~ ResourcesRequired

~ CompanyDirective

MATERIAL PURCHASING (00-V006)

INPUT~Approved SupplierList~Production

Schedule

OUTPUT

~Production Schedule~Shipping Plan

~Request Order~Raw Material

Delivery

INPUTProduction SchedulePart Received

Material RECEIVING (06-V018)

OUTPUT

~Received Correct Part and Quantity

~Stock Arrangement / Issue

FINAL INSPECTION (01-DWI-V001, 01-EOE-V001, 01-GEN-V039, 01-DWI-V052,

06-V004)

INPUT

~Product Spec~Final Product

OUTPUT~Accepted Final Product~Inspection Specification Sheet


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CROWNBran d-Bui lding Packag in



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2 Company Organization Chart

General Director

Deputy GeneralDirector

QMR

HR Manager Finance Manager

ProductionManagerCan (Line 1)

Sales Manager

Production ManagerCan (Line 2)

Plant Director

HR Officer

IT Officer

AccountingManager

EOE Manager

EngineeringManager

Deputy Technical &Line Support Manager

QA & CTS Manager

Purchasing & LogisticManager

EHS Officer


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3 Responsibilities And Authorities

Refer to document 06-V220: Responsibility and Authority Procedure. The summary ofResponsibilities and Authorities of each department as following:

3.1 Finance Division

3.1.1 Accounting Department

Ensure financial accountant are closed on a timely and accurate basis.

Monitor monthly operating cashflow, receivables collection and overall effectiveuse of working capital

Coordinate annual budgets and rolling forecast activities

3.1.2 Purchasing Department

Managing Supplier through vendors performance rating, on time delivery,quality & cost through competitive negotiation with vendor

Coordinating with Supplier while working closely with Engineering andProduction on new material trial, defective material complaint and claimsettlement.

3.1.3 Information Technology Department

Ensure that the companys information are backed-up on daily basis

Ensure the continuity of daily production data and liaise with regional office toensure continue functionality of the electronic mail

Enforces the use of the legal software in the company

3.2 Plant Operation Division

3.2.1 (DWI and EOE) Production Department

High efficiency, low spoilage in safe and clean working environment and to meetcustomers requirement and delivery schedule.

3.2.2 Engineering Department

Responsible for all Engineering services and maintenance of building andproperty to ensure uninterrupted continuity of manufacturing operations andefficient itilization of all facilities.

Develop Preventive and Maintenance Plan for the Plant and manage spare partand inventories.

3.2.3 Quality Department

Coordinate and maintain the Quality System to meet customers requirementand satisfaction.

To strive for continual improvement of the Quality Management Systemthrough the implementation of Statistical Process Control, Gauge Repeatabilityand Reproducibility, Internal Audit, CAR system and thetraining of staff.



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3.2.4 Logistics Department

Deliver to ensure that customers will receive goods on time in full.

Proper storage of finished goods and customers rejects in orderly anddesignated locations.

Ensure sufficient good materials and spare parts are kept through inspection ofincoming goods for damage, verification of batches against certificate ofconformance and perform inventory analysis in accordance to quantity receipt

plan.

3.2.5 EHS Department

Ensure facility conformance with all applicable local and corporate environment,

health, safety laws, regulation, policies and guideline. Assist in EHS Training.Communicate EHS alerts to all employees.

Perform periodic facility EHS inspections. Monitor follow up and correct actionresulting from EHS audits and inspections.

Promote positive safety attitude and behavior and safety campaign. Maintain theemergency contingency plan for the facility. Identify opportunities for hazardouswaste reduction.

Participate in accident investigation and reporting.

3.3 HR Department

Administer monthly payroll including central provident fund and foreign workers levypayment

Monitor the plants actual overtime hours against plan

Liaise with the companys union on industrial relations matters

Administer companys medical benefits scheme, renewal of work permits & employmentpasses and foreign worker dormitories matters

3.4 Sales and Marketing Department.

Customer Service by liaising with Print Preparation section and customers in newartwork and design for cans and ends

Customer Satisfaction through regular meeting to ensure that customer requirements areadequately defined and documented

Managing the Sales Process and working with Finance & Administrative department inthe collection of debts from customer



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4. Quality Management System

4.1 General statement:

We are fully aware that in todays highly competitive market with World Class Standardof quality can remain in business for the long term, and we are one of those companies.

Human Resource development through training, education creates a workingenvironment that is safe, healthy and friendly.

The assurance of quality is fundamental for all work undertaken by CBC Saigon and isimplemented by all personnel in their daily activities.

It shall be the responsibility of each department head to comply incorporate, fulfill andimplement the requirement of this quality system in their regular working activities.

It shall be the responsibility of the Quality Department to monitor the implementationand effectiveness of the company quality system.

PLAN: Establish the objectives and processes necessary to deliver results in accordance with customerrequirements and the company policies.

DO: Implement the processes.

CHECK: Monitor and measure processes and products against policies, objectives and requirements

for the product and report the results.

ACT: Take actions to continually improve process performance.


IMPLEMENTATIONOF

IMPROVEMENT

MEASUREMENT&

ANALYSIS

IMPLEMENTATIONOF

THE PLANNING

IDENTIFICATIONSEQUENCE, INTERACTION

CRITERIA & METHODS

ACT PLAN

DOCHECK


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4.2 Documentation Requirements

4.2.1 General :

Establishment of the documentation System in CBC Saigon Plant, which describe &

support implementing, maintaining quality management system. This system

includes of

- Quality policy and Quality objectives

- Quality Manual

- Procedure according to requirement ofISO 9001:2008

- Other documents needed for business operations: drawings, plans Technical

standards etc.

- Performance records

- Other external documents

The documentation system is established on the basis of thoroughly considering the

following- Customer requirement, statutory provisions

- Application of corporate standards (Corporate Manuals, CROWN Asia Pacific

procedures , Corporate intranet system)

4.2.2 Quality Manual:

The Quality Manual shall be reviewed at least once per year.

The scope of the quality management system, including details of justificationfor any exclusions

Amendments to the Quality Manual are made as required to reflect the currentQuality assurance program. The amended pages will be identified by date ofamendment.

The amendment list shows all amendments to latest issue of the QualityManual.

It is the responsibility of all required manual holders to update the manualassigned to them and to destroy obsolete copies of all register manuals.

A description of the interaction between the process of the qualitymanagement system



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4.2.3 Control of documents:

To control the documentation system, a documented procedure (00-V005) hasbeen established to define the proper control needed depicting the unitedmethods and regulations applied to all company business as perdocumentation system.

All computer data and data control will be backed up as per Data Protectionprocedure, Doc. # 06-V814.

4.2.4 Control of records:

Quality records used by the company are kept in file by the responsibledepartment

It shall refer to the document 00-V016 for identification, collection, indexing,filling, storage, maintenance and disposition of quality records. The purpose ofthis procedure is to ensure that adequate quality records are generated andmaintained to demonstrate the effectiveness of the quality system of the CBCSaigon.



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5. Management Responsibility:

5.1 Management Commitment :

The Quality Policy, Quality Objectives are complied, approved and reviewed by themanagement team.

The Quality Department shall work in conjunction with other departments to maintainthe companys quality system.

The responsibilities and authorities of all departments are defined as per Job Profile (06-V213).

The Management Representative is responsible to report the performance of the qualitysystem to the management team for review and support for actions toward continuallyimproving its effectiveness.

The Management review is carried out at least once a year.

5.2 Customer focus

The Management team has the ultimate responsibility to ensure that all relevantdepartments understand the needs and expectations of customers and markets, as well asthe relevant statutory and regulatory requirements which are applicable to CBC Saigon

products and services.

To achieve all of above, the Management Team has to support for the implementationA packing solution for customers (both presents and potentials).

Customer requirements will be reviewed and converted into specific requirements ofproducts, services, processes as well as resources. Those requirements are recognizedand collected through customers feedback in the periodic meetings as mentioned inSection 8.2.1 in order to improve and achieve customer satisfaction.

5.3 Quality policy

We will continually strive for excellence in all that we do.

Our goal is to deliver products and services that conform to customer requirements 100% of the time. CROWN Company, CBC Saigon, will represent the highest level ofquality of Product and Service to our customers and us.



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5.4 Planning

5..4.1 Quality objectives

Quality policy will be used as basis for establishing objectives within departments. By achieving departmental objectives, specific department will contribute to the

overall implementation of Quality policy.

Quality policy will also be used for improvement purpose (see 8.5.1)

5..4.2 Quality Management system planning:

It shall be the responsibility of the CBC Saigon management team to ensurethat approved procedures, plans, budgets are implemented and regularlyreviewed to enhance customers satisfaction and company philosophies.

5.5 Responsibility, authority and communication

5..5.1 Responsibility and authority:

To be defined as per Job Profile does 06-V213.

5..5.2 Management representative :

The quality Manager is appointed as the management representative.

He can liaise with relevant external parties on matters relating to the qualitymanagement system and is responsible for all follow up actions to be taken asthe result of the audit.

5..5.3 Internal communication :

All staffs must be aware of policies and objectives as well as ongoingachievement progress.

It shall be the responsibility of all department heads to inform their staff on anychanges in this QMS.

In CBC Saigon, the means of communication may be varied depends onsituation ie: memo, e-mail, minutes,verbal log-book.

It is the responsibilities of all department heads to ensure that Customersrequirements are closely monitored, planned and meet. The communication

procedure is defined as per Doc. # 06-V224.



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5.6 Management review:

Refer to 00-V002: Management Review procedure.

The management representative is responsible for Quality Management System withthe support of the Administrative Personnel.

The management review is carried out at least twice a year for all clauses of 9001:2008 standards.

All Department Heads are required to report and review their department Quality

Objectives results during the Management Review.

Records of the review shall be maintained by the Quality Assurance Manager.

6. Resource Management :

6.1 Provision of Resources

The Companys comprehensive resources are results of the continuing investment inpeople, research, development and technical innovation to achieve packaging excellencewith a view to achieve Customer Satisfaction.

6.2 Human Resources

The Department Manager identifies the training needs of the staff and establisheswhether external courses are required on top of internal training hours.

Where the Department Manager identifies any external courses necessary to meet thetraining objectives, the HR department will assist to enroll the staff for the identifiedexternal courses. (Doc. # 06-V222)

6.3 Infrastructure

The Company had invested in the necessary process equipment and supporting devices toensure the conformance and quality of the products.

6.4 Work Environment

CBC Saigon is committed to apply sound Environmental Practices and to complywith both Corporate and local regulations.

The Corporate and local regulations had helped to established guidelines andrequirements to ensure that suitable work place is created and maintained.



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7. Product Realization :

7.1 Planning of product realization :

All necessary DWI & EOE processes and activities that affect quality are identified,planned and properly controlled through DWI Quality Plan (01-DWI-V001) and EOEQuality Plan (01-EOE-V001).

7.2 Customer related processes :

To achieve conformance to Product Quality Standard, CROWN Asia Pacific

Company, CBC Saigon detailed technical requirements had been developed by theCorporate. These requirements are been built into our Product and Servicespecifications. The Company continues to strive for Continual Improvement.

The Company is committed to meet statutory or regulatory requirements related toour product.

To achieve the above, a communication channel with Customers has been set up viaSales Department.

7.3 Design and development :

Design and development is not applicable to CBC Saigon at this moment. All related technical activities will be handled by our AP Technical Center.

7.4 Purchasing :

Purchased products are verified and ensured that they fully conform to specifiedrequirements.

The Purchasing Department shall procure Raw Material specified in the ApprovedVendor List.

Suppliers performance assessment is established to manage key suppliers Refer to 00-V006 (Purchasing Guideline)and 03-GEN-A013for more details.

7.5 Production and service provision :

7.5.1Control of production and service provision :

Control of production and service provision is a measure thoroughly applied toensure that quality products and services are formed at the beginning of the first

process. The control process includes the following:

7.5.1.1 Production and Service planning:

Logistic, Manufacturing and Sales are mainly responsible to carryout these activities in order to achieve customer satisfaction.

Refer to 01GEN-V045 (Servicing System Procedure) and 06-V019 (Production planning) for more details.



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7.5.5Preservation of product :

The Logistic Dept shall provide methods and means of handling all the rawmaterial, finished goods to prevent damages and deterioration.

The Logistic Dept shall identify method of preservation for raw materials /finished goods while in storage. When delivery to the customers, Logistic Deptshall ensure proper protection in order to prevent damage of product qualityduring transit or delivery is made.

The Production Dept. ensures that packing of finished goods complies with the

requirements of customers (liaise with Sales, Logistic, Quality).

7.6 Control of monitoring and measuring devices :

Conformity of products to specific requirements is achieved through theestablishment and maintenance of procedures to control and calibrate ofmonitoring and measuring devices. In the absence of such docs, the machinemanual can be referred for the above objectives.

A master list of all monitoring and measuring devices is kept to show thecalibration status identity.

Devices that require calibration by the external body will be coordinated by theQuality Dept. and Engineering Dept. in conjunction with Purchasing Dept.

Department that sends their devices out for calibration must ensure nointerruption on the work due to the absence of such equipment.

The calibration record shall be kept by the Quality Dept. and calibration procedureshall be kept under Class 05 of the document control system.

8. Measurement, Analysis and Improvement :

8.1 General:

Processes of the Monitoring, Analysis and Improvement are planned and deployed uponrespective procedures that include of:

To measure the conformity of product: to be defined in Quality Plans (Doc. # 01-DWI-V001 and 01-EOE-V001).

To ensure the conformity of QMS: to be evaluated via audits (both internal &external).

To measure and continually improve the effectiveness of the QMS: qualityobjectives are used as a benchmark for the QMS effectiveness. All qualityobjectives must be reviewed during the management review meeting. Where

appropriate, statistical techniques are employed to detect variations and maintainprocess in controlled conditions.



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8.2 Monitoring and Measurement :

8.2.1 Customer Satisfaction :

The company puts forward the customer satisfaction as the highest priority. Theprocess of measurement is applied for measuring customer satisfaction as follow:

Customer complaint (Ref to the customer complaint procedure (01-GEN-A038).

KPI feedback: with appropriate customers.

Customer satisfaction survey: (Ref to Customer satisfaction measurement)- Annual Customers Vendors Rating if implemented by customers.

- Meeting at monthly, bi-monthly or quarterly with customers to discussSales, Quality, Logistics or New Product/Development issues. (Action

plans may be formulated to resolve outstanding issues.)

- Customer Satisfaction Survey Form is also ensured to help the company toinitially understand customer satisfaction.

- Sales Dept. is responsible for planning and implementing this survey.

8.2.2 Internal Audit :

CCB Saigon shall carry out internal audit at least twice a year, which is used asan independent QMS in order to help the management team to find out andimplement the improvements

The audit frequencies shall be increased for departments that shows weaknessin maintaining this QMS.

Results of Internal Audit shall indicate:

- Whether the QMS conform to requirements of ISO 9001:2008.

- Whether the QMS is effectively implemented and maintained.

Audit results shall be published to the attention of the responsible Managers /Directors. Corrective Actions must be taken place upon receiving InternalAudit Report.

Reference: the procedure Doc. # 00-V017.

Corrective Actions are monitored by QMR and reviewed by the Managementteam via the Management meeting.



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8.2.3 Monitoring and Measuring of processes :

All Production processes that affect quality are identified, planned and properlycontrolled.

Standard operating procedures are to be used to govern the manner ofproduction. In the absence of such documents, the machine manual can be usedto help technicians in operating the machine.

Statistical Process Control charts are employed to maintain processes incontrolled conditions. The data are being reported and analyze on a daily cansand ends construction meeting, monthly interval etcl.

Process performance are measured and closely linked to related departmentQuality Objectives.

8.2.4 Monitoring and Measurement of product :

The product (including incoming and in-process material) is identified,inspected and tested by Logistic Dept. in conjunction with Quality Dept andProduction Dept. The following tools and techniques should be used:

Check list and certificate of conformance

Point of used check, quality pass form.

With appropriate products, statistical technique can be used for long termmonitoring.

In-process inspection is mainly performed by Production Dept. and Electricianswith support from Quality Dept. according to Quality plans.

Final visual check (before delivery) is performed by Logistic Dept.

Quality Plan is established for the respective Products with all the inspectionand testing identified to ensure that the products meet the requirements priorrelease.

8.3 Control of non-conforming product :

All non-conforming materials and products are prohibited and prevented from useor installation.

Non-conforming materials, products when detected or isolated as per procedure00-V013.

All departments are responsible for detecting, identifying and isolation of non-conforming materials or products.

Quality Manager or his delegate is responsible for the review and disposition of allproduction isolation. All related re-work actions will be supported byManufacturing Dept.



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8.4 Analysis of Data:

The Company QMS not only collects and records related processes, products butalso analyses these data in order to identify trends and opportunities forimprovement.

Control charts to be used at appropriate processes.

All data related to company objectives should be reviewed during the ManagementReview Meeting.

Key processes capability indices will be reviewed on monthly basic via the monthly

report.

Suppliers performance rating system also should be used to assess, monitor andimprove suppliers capability as per Supplier Certification / Assessment procedure.(Doc. # 03-GEN-A013)

The reference should be CROWN Textbook SPC(01-GEN-V041) and out ofspecification or control procedure 00-V013

8.5 Improvement:

8.5.1 Continual improvement:

Upon reviewing quality objectives, internal audit results, date analysis andimplementing corrective/preventive actions raised during review meeting, thecompany will take opportunities for continual improvement.

Related departments are responsible for monitoring continual improvementwithin respective functional/area.

Actions for Continual Improvement shall be developed during the ManagementReview.

8.5.2 Corrective and preventive action:

All Corrective Actions Records shall established and maintained as part ofcontinuing process to detect, eliminate and prevent causes of non-conformanceof materials, products, procedures and system failures.

Procedure for corrective actions requested, taken and its records areestablished and maintained as part of continuing process to detect, eliminateand prevent causes of non-conformance of materials, products, procedures andsystem failures.

All department personnel shall follow corrective action request procedure inissuing and receiving it.



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Preventive actions with the following sources will help in elimination ofpotential failures:

Process data / records

Inspection and audit result

Customer complaint

Statistical process control

Referto Corrective and Preventive Action Procedure, procedure no 00-A014



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Amendment of the Quality Assurance manual

30/08/99:

Change the format, page 4, point 1.1.3

15/09/99:

Add class 09 Environment / Health / Safety, page 11, point 4.2

20/12/99:

Add company address, page 4, point 1.1Revise Management Review, page 6, point 1.3Revise Distribution list, page 7, point 1.4

29/01/01:

Re-new Company Quality Objectives for 2001Revise the company organization chartRevise point 1.4 Distribution list

27/11/01:

Revise the manual to incorporate new requirements of ISO 9001:2000 standards.

02/01/03 :

Separate company objectives to a new documentPoint 1.1.2 & 5.4.1: refer to 00 Q025

1/11/04:

Revise the new code, company name and ESM format 1/5/05

Revise the new code of some policy documents.Revise the Company Organization Chart

15/02/2006

Add new logo

06/08/2007

Revise the company Organization chart

25/12/07

Update the Company Organization Chart (1.1).

25/04/08

Add in Milestone, Corporate Mission Statement, Relationship Among Process Based-QMS ModelUpdate reference Document NumberRevise statement on section 4, 6, 7, 8Add new role Technical & Line Support Manager on Organization Chart, Pg. 8

10/11/10

Amend QA/CTS Manager Representive, Plant Director, QA/CTS Manager onCompany Organization Chart , Pg .8

00-v001 quality maunual rev 180311

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