knowledge management is managing the organization’s knowledge by means of systematic and organized...
TRANSCRIPT
Knowledge management is managing the organization’s knowledge by means of systematic and organized processes.
For acquiring, organizing, sustaining, applying , sharing, renewing, both tacit and explicit knowledge of employees.
d i k u w
t
e
Information Centric
Knowledge Centric
Explicit knowledge
Data Information Knowledge Understanding Wisdom
doing things right
doing the right things
description : what
instruction : how to
explanation : why
what is best
Tacit knowledge
Knowledge Management Terminologies
Knowledge Discovery
Development of new tacit or explicit Knowledge From data information / synthesisof prior knowledge.
Retrieving knowledge (Explicit / Implicit ) that resides within :- People (Individuals/Groups). Artifacts (Practices/Technologies/Repository.
Knowledge Capture
Tacit / Explicit knowledge is communicated to other Organization’s participants.Sharing means effective transfer, so that the recipient can understand it well enough to act on it.Knowledge sharing may take place across individuals as well as across Groups/Departments.
Knowledge Sharing
Knowledge Auditing
Knowledge auditing is assessing the amountof Knowledge can be used in organization’s Products services and processes.
KnowledgeDiscovery
KnowledgeCapture
KnowledgeSharing
KnowledgeAuditing
KnowledgeUsing
Recreating Knowledge
Operational Processes
Coordination Processes
Co-ordination Processes
Analyse Define
Effect Plan
Scope Definition
Generation of Knowledge Maps
Analysis of KM
Analysis of Knowledge Culture
It defines range of organizational domain to implement knowledge management system.
Scope should start with small to big.
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Knowledge map shows in structured way.
Current knowledge generators, holders as storage places.
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Analysis of knowledge management
In this sub process we understand the existing knowledge management system.
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Inculcating a culture of sharing Aligning of Individual goals with organization
Enabling team work and activity sharing through Incentives Formally building communities of experts Encouraging cross
functional innovation teams Assigning ownership of Knowledge categories to people/groupsConducting periodic Knowledge audits
Changes in organizatio
nal structure
Continuous improvement
Collaboration
Culture
Changes on
employee job
expectations
Analysis of knowledge culture
It is to understand the knowledge culture in the organization.
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Definition of Improvement Goals.
KM Measurement Planning.
KM Culture Goals.
Define
Determination of KM Domains
Definition of Processes and Methods
Definition of Rules, Rights, and Responsibilities
Determination of Infrastructure
Plan
KM Piloting
KM Measurement
Feedback Evaluation
KM Update
Effect
Operational Processes
Identification of Need For Knowledge
Knowledge Creation
Knowledge Collection and Storage
Knowledge UpdateKnowledge sharin
g
KM=( P +
K )s
Share
Technology
Knowledge Management
People Knowledge
Knowledge Pull
Knowledge Push
Identification of Need Determination of Requiremen
ts
Establishment of Search Criteria Search for Candidates Evaluation of Candidates Selection of Candidate(s) Adaptation of Candidate(s)
Announcement of Knowledge Knowledge Sharing Occasions
Identification of New Ideas Evaluation of New Ideas Collection of Candidates Evaluation of Candidates Selection of Candidate(s) Creation of Knowledge
Identification of Knowledge Evaluation of Existing Knowledge Package Design Package Codification Package Integration Update of Knowledge Map
Identification of Change Evaluation of Change Impact Knowledge Impact
Convert the requirements to search criteria.
Search criteria for each repository to be searched.
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Apply the search criteria to search for candidates.
A set of candidates.
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Analyze each candidate and determine to what extent each one fits the requirement and what changes would be needed per each.
Predict the cost for adopting the candidate to current situation.
Descriptive qualitative and quantitative information about each candidate.
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Determine the best candidate.
Verify the predicted adoption cost against the estimated costs of creating new knowledge.
Decide whether to use candidate or to create knowledge a new.
A candidate for adoption or decision to create new knowledge.
Perform needed modifications on the candidates.
A modified candidates.
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Identify a new Idea.
A record of the idea.
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Evaluate the idea for its potential.
Detail the impact of the idea.
Determine the requirements on the knowledge needed to realize the idea.
A detailed description of the possible impact of the idea, or reasoning for denying the idea.
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Search internal and external sources for possible approaches to the needed knowledge or the new idea.
A set of candidates for the desired knowledge.
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Search for knowledge.
Identified knowledge.
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Analyze the knowledge towards the potential of later use in the organization (variety of reuse-situations and frequency of appearance).
Decide whether to integrate the package to a repository or not.
Decision upon integration of knowledge to a repository.
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Analyze the type of knowledge and determine a suitable medium for it.
Create an according package.
An empty package for knowledge codification.
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Codify the knowledge into a package.
Meta information on the knowledge.
A knowledge package containing the codified knowledge.
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Identification Of Need
Identify the need for knowledge.
The identification itself determining that somewhere there is a need(expressed by someone) for knowledge for a specific purpose.
Determination of Requirements Determine what kind of knowledge is needed, e.g. process, method ,module, etc.
Define the requirements on the knowledge needed, e.g. what input or output a process should have etc.
Requirements on the knowledge.
Cost estimation for knowledge creation.
Evaluation of Candidates
Analyze the capabilities of each candidate against the requirements.
Regarding each candidate , estimate the cost of realizing the related idea and the potential it has.
Descriptive qualitative and quantitative information about each candidate.
Selection of Candidate(s)
Select a candidate from the set of candidates.
Decision on candidate for knowledge generation.
Creation of Knowledge
Process the selected candidate thus creating new knowledge.
New knowledge.
Evaluate the identified change towards its impact on the knowledge. Determine the needed changes on knowledge. Determine whether the update is sensible to perform. Determination of the update needed.Decision on whether to perform the update.
Identification of change
Identify a change having impact on knowledge.
Identified changes requiring knowledge to change.
Evaluation of change impact Update the knowledge as determined.
Discard the knowledge, i.e. mark it outdated, archive it, remove it from the running system.
An update repository with updated or removed knowledge.
Analyze the knowledge towards a known need of persons.
Announce the new knowledge to the identified person(s).
Information about new knowledge.
Knowledge Sharing Occasions
Announcement of Knowledge
Analyze available knowledge towards who is known to need it.
Get people together and enable them to share this knowledge.
Knowledge has been shared among the participants.
The package is integrated into the repository.
Any related inventory , directory, etc. is updated to show the newly added package.
An updated repository and according meta –directories.
Analyze the change towards the need to update the knowledge map.
Update the knowledge map if needed.
An updated knowledge map.
Knowledge
Discovery
Knowledge Capture
Knowledge Creation
ExplicitTacit
KM Infrastructure
Internal External
Understanding Knowledge
Knowledge Combination
Knowledge Evaluation RelevanceValue
Accuracy
Broad Understanding
Knowledge FilteringCategorizati
on
Organization
Classification
Knowledge Repository
Knowledge Sharing
Knowledge Application
Extensive Knowledge Performance
Expert System
Workflow
Patent Management
System
Knowledge Update
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