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Joseph Fuccillo CTO & Co-Founder Nectar Corp Tom Tuttle VP Business Development Nectar Corp James Fry Global Manager for Managed Lync Solutions Verizon Enterprise Solutions

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Agenda The Lync SDN API Lync network monitoring how a partner uses the SDN API A Service Providers view: the value of automated diagnostics for a Managed Lync service offering

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Southbound APIs Dynamic Provisioning & Policy (OpenFlow, etc.) Northbound APIs (RESTful; undefined) SDN Controller Centralized Control Plane (BGP, OSPF, etc) Centralized Network Services (Diagnostics, QoS, Traffic Engineering, Security, etc) Distributed Control Plane with 30+ year old routing protocols (BGP, OSPF, etc) Distributed Network Services (Diagnostics, QoS, security, etc)

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Lync SDN API PSTN WAN PE4 PE3 PE2 PE1 SP Data Center R1 CE2 CE3 CE4 CE1 Controller IGP/EGP Peer with Network Topology S1 S2 S3 S4 R2 R3 R4 U1 U2 Signaling Media Start Dialog 5-Tuple Info U1 U2 Diagnostics U1-U2 = S2, CE2, PE2, R3, PE3, CE3, S3, W2 Events: Start Dialog Attributes: SIP URIs Transport S/D Ports Call ID Media Type IP SA/DA Codec & BW Protocol W1 W2 NOC U3

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Lync SDN API PSTN WAN PE4 PE3 PE2 PE1 SP Data Center R1 CE2 CE3 CE4 CE1 NOC Controller IGP/EGP Peer with Network Topology S1 S2 S3 S4 R2 R3 R4 U1 U2 Signaling Media QualityUpdate U1 U2 Diagnostics X X Events: QualityUpdate Attributes: 5-Tuple Values Delay Value NMOS Value Packet Loss Value Jitter Value Healer Ratio Value W1 W2 U1-U2 Bad Call Queue overrun on PE3 Executive workgroup U3

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Real-Time Network Performance & Correlation www.nectarcorp.com Confidential

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Customer Main Site Customer Branch VerizonClient Devices SCOM GW Front End Firewall Director Edge Proxy SBC* AV Conference Mediation SQL Server Archiving Exchange Active Directory SharePoint Voice Gateway Mgmt System Srv. Branch Gw Web Client Video DeviceSmart Phone Desk Phone SCOM GW Internet * Managed Session Border Controller (SBC) services are contracted as an extension of Managed WAN. Private IP Firewall Microsoft Server Verizon Remote Management Networking Hardware Soft Client

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Verizon fault detection and restoration management system Proactively detect outages; perform fault isolation; initiate repair action in minutes, in many cases without human intervention Automation of a series of Best Practices learned over time Advanced features Verizon IMPACT Platform

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Service Desk Topology and Correlation Data Center Ops Automation Verizon NOC Ticket Enterprise Center Workflow Management EMC Ionix SMARTS MSOLAN/WAN Analysis Microsoft SharePoint Server Microsoft Active Directory Microsoft Lync Server Microsoft Exchange Server CPE Networks Media Gateways Survivable Branch

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Redundancy IP Domain Mgmt Redundancy Transport Domain Mgmt Redundancy Voice Domain Mgmt Redundancy IDN/Server Domain Mgmt Redundancy Manager of Managers Common Fault, Performance, Command/Control, Restoration, Ticketing, Maintenance, Outage Mgmt, Reporting & Automation Testing Provisioning Systems Customer Data Network Domain & Service Management Customer W W W Customer Facing Portals Enterprise Ticketing System VzB Physical Network XML / Corba Bus XML / Web Services / Corba Bus Cellular Domain Mgmt App Mgmt Redundancy Common NM Graphical User Interface Redundancy CPE Domain Mgmt Tier 1 Tier 2 Tier 3

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