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Authors:

Mirela GrginčićBusiness Solution ConsultantKrešimir Musa Director of Consulting and ImplementationServices at CROZ

Dealing with information through social lean thinking

INFuture2013 Information Governance

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• Lean management - > lean thinking -> continuous improvement process

• Information and innovation management on social collaboration platform by following lean principles

Lean thinking

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Key elements : • Social business collaboration platform (IBM Connections)• Lean management and continuous improvement principles • Business process management platform (IBM BPM)

Idea and information management

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Find and provide information in more effective and efficient way

Coaching people• act as a teacher rather than a director

Associate the knowledge with people, not the documents• people in real world share information in real time, mostly

through different updates, posts, blogs, wikis…

Collaboration platform and lean

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• Challenge people to give their best ideas• Respect for employees opinion• Make problems visible• Motivation mechanisms

Continuous improvement through idea management

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Share information in social way:• Possibility for teams to work on a project in different, customized

but separated environments • Forums for discussions about business topics in non-formal way• Blogs for publishing new information• Files sharing and versioning for easier file distribution • Possibility for a whole team to work on one document (Wiki)• Idea management functionality to enable continuous

improvement through employees idea sharing• Profiles with “wall” • Expert network that can be searched by many criteria

Continuous improvement through idea management

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Effects that collaboration platform has on idea management process: • employees are more willing to give ideas because of the less

formal environment• ideas are visible to everyone and others can give constructive

comments in order to improve already proposed ideas• each vote has very positive influence on the idea creator • gamification can be used on social business platform

Continuous improvement through idea management

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• different criteria, scorecards and other methodologies should be used for idea evaluation

• IT solution needs to be flexible and adoptable to specific customer business process

• IMPORTANT – feedback sending from every step of the idea evaluation to the community

Idea evaluation

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Demo @ likemyidea.com

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Thank you !