Context

1st Alliance:

Background

Products

Service

The Partnership Development

The Partnership in Practice

Questions

Shares Loans Current Account Pre paid card Benefit Direct Home Contents Life Insurance Free to member life and loan insurance

Bill Payments

Standing orders

Budget accounts/jam jar accounts

Loans to unemployed new members

Readiness for Universal credit

What did we need to know

• Potential numbers

• Ratio of workers to accounts

• Unit cost

• Service requirements

• Commitment to promote

6 social landlords

A new partnership- Ayrshire Financial Access Partnership

Joint Service level agreement

Sign up of tenants

Promotion to staff

Start up contribution over 2 years

Joint marketing

Future joint initiatives

Lack of current account facilities for tenants

Open up access to other services Increase in direct payments Budgeting assistance Minimise new collection costs

Locally based and Ayrshire wide Existing membership Ethical banking No “selling” of products “Jam Jar” accounts Bulk payments Tackling wider financial exclusion

Those affected by welfare reform Joint publicity New tenants Requirement for payment method Accessing services Coping with change What do tenants want?

Complete application form Include 4 digit security code Provide photographic ID, or; Take photograph of tenant and attach

to headed paper Copy 2 pages of SST Identifier stamp on front of application

Complete DWP form DPGEN 06/12 to transfer benefit payments direct.

Forward form to 1st Alliance Back office processing Mandate to inform landlord of

account closure

Statistical information Cancellations Cost Casework Pay points and advice surgeries