Customer Service: 425-783-1000Monday to Friday, 8:00 AM - 5:30 PM

1-877-783-1000 outside Everett and in Western WA

OCTOBER 2021 | SNOPUD.COM

Pay Your Bill: 1-888-909-4628Online: SNOPUD.COM/MYSNOPUD

Celebrating Public Power!

Hello valued PUD customer! I love October and fall – the leaves chang-ing colors, pumpkin picking and

playoff baseball. It’s also a time we reflect on the importance of public power. The first week of October is Public Power Week, an annual celebration recognizing the benefits that public power delivers every day. The PUD is proudly public power and has been since 1949 when it first began providing electric service. Today that means we work hard to deliver safe, reliable and affordable electricity to our customers. Throughout the past 18 months, we have met the challenge and delivered on that promise. As we continue to safely navigate the pandemic, I wanted to thank you – our customers – for your patience and support. Please continue to stay healthy and safe.

– John Haarlow, CEO & General Manager

Check out John Haarlow’s latest customer update video at snopud.com

Your Snohomish County PUD was created as a public power utility in 1936 by the voters in Snohomish County. In 1946, the PUD started providing water service to a few communities. In 1949, the PUD purchased the electrical distribution system from Puget Sound Power & Light Company and began providing electric service to Snohomish County and Camano Island. The photo shows line workers from the 1940s.

We Have Options for Customers Behind on BillsFor PUD customers who are behind on their bills, assistance is only a phone call away. The PUD wants to make sure all customers know that we have numerous options to help you stay current on your electric and water bills. Our Customer Service Team has creative solutions, including extended payment arrangements and generous payment plans to stretch balances and make repayment easier.

We care! Call us at 425-783-1000 to learn how we can help!The PUD is also proactively reaching out to customers who have fallen behind on their bills to connect them with assistance and help them pay down their balance. This includes helping customers reduce their usage through the high-bill season by taking advantage of energy-efficient fixtures and products.

THE WIRE • OCTOBER 2021 SNOHOMISH COUNTY PUD SNOPUD.COM

View/Report Outages at SNOPUD.COM/OUTAGES or Report at 425-783-1001

PUD Partners with National Guard’s Cyber ExpertsThe PUD is continuing its long-standing partnership with cyber experts from the Washington National Guard’s Cyber Mission Assurance Team (CMAT). The Guard will conduct cybersecurity defense assess-ments and help the PUD develop strategies to ensure our networks remain secure. The partnership is a great example of the hard work we do to make your data safer every day.

We are pleased to announce that in November we will unveil the PUD’s redesigned website. The new site is designed with your needs in mind. Site improvements will make it easier for customers to navigate and find pertinent information, while better reflecting the PUD’s focus on community. For more details on the changes, visit snopud.com/redesign.

In the meantime, we encourage you to check out MySnoPUD (if you haven’t already), the PUD’s

customer portal. MySnoPUD gives customers an easy, one-stop-shop for all things related to their account: peruse your energy and water usage through interactive charts that easily compare usage through

past years, set up Auto Pay and paperless billing, and sign up for bill and payment text alerts so you never miss a payment again. Like to see your older bills? You start with a 3-year bill history, so you can say “bye-bye” to filing! All available 24/7 for your convenience! Sign up at my.snopud.com. New to MySnoPUD: a payment arrangements tab for eligible customers, allowing extension of the bill due date with one click.

Provide Feedback on Clean Energy and Enter to Win $100We want to hear your opinions on clean energy, conservation and electric vehicles as we build a Clean Energy Implementation Plan. Your voice is integral to our plans and will help us shape the future of the PUD. Scan the QR code or visit www.cvent.com/d/5mqxj6/3B to take the survey and be entered to win a $100 PUD bill credit.

New Snopud.com Launches Next

Month!

Don’t BeScared by

High WinterHeating Bills!

Some restrictions apply. Visit snopud.com/heating

The PUD offers INSTANT REBATES

UP TO $2,500 for installing

efficient heat pumps in electrically heated homes.

Now is the time to upgrade your

heating system before winter cold

arrives!

Efficient heat pumpshelp you save energy & money!