© british telecommunications plc bt managed services innovate
TRANSCRIPT
© British Telecommunications plc
Market Drivers
Drivers of OS / MS in OrganisationsDrivers of OS / MS in Organisations
34%
33%
12%
11%
10%
7%
6%
5%
4%
3%
3%
9%
11%
Reduce costs
Access to skills and expertise
Better service
Hard to find / keep in-house staff
Increase reliability
Concentrate on core business
Efficiency
Security
Keep headcount down
Small size of our company
Flexibility
Other
Don't know / not stated
Drivers of OS / MS in OrganisationsDrivers of OS / MS in Organisations
34%
33%
12%
11%
10%
7%
6%
5%
4%
3%
3%
9%
11%
Reduce costs
Access to skills and expertise
Better service
Hard to find / keep in-house staff
Increase reliability
Concentrate on core business
Efficiency
Security
Keep headcount down
Small size of our company
Flexibility
Other
Don't know / not stated
© British Telecommunications plc
Innovate Options Innovate Managed Services
Innovate Technical Support
Hardware Maintenance
Setup Optional
9 – 5 Service Desk
Remote Desktop Support (End User) Optional Optional
Remote Server, SAN & Network Support Optional
Microsoft, Exchange, Citrix, SQL Support Optional
Commvault, Backup Exec Support Optional
24/7 Proactive Monitoring (Key Valued Add) Optional
Change Management Optional Optional
Problem Management Optional
4 hours onsite per month Optional
Quarterly Meeting (Service Management) Optional Optional
Annual Meeting (Service Management) Optional
Patch Management Optional Optional
Server Restoration Optional Optional
Security & Antivirus Health Check Optional Optional
Hardware Maintenance Optional Optional
24x7 Support Optional Optional Optional
© British Telecommunications plc
What exactly is supported?• Microsoft Windows Server Operating System• Active Directory• User & Mailbox administration• Exchange Server• Citrix• SQL Server (DBA)• Malware software – Trend, Symantec, Sophos,
Macafee, Microsoft• VMware• Microsoft ISA• Websense• Commvault• Backup Exec• End User Remote Assistance on desktop• Microsoft Windows XP or Vista• Microsoft Office• File & Print Services
• Primarily HP & DELL hardware– SAN, NAS & Server– Desktop, Laptop, Printer, UPS– Other hardware can be managed via
vendor by BT Service Desk• Cisco hardware & software
• Routers & Switches• PIX & ASA firewalls
• Nokia/Checkpoint firewalls– Other network hardware can be
managed via vendor by BT Service Desk
© British Telecommunications plc
What else do I get?• World class ITIL/ISO based BT Service Desk• Customer handbook• BT Service Desk calling card for end users• VIP response• Over 100 Remote IT Professionals including
senior consultants• Onsite engineer support across Ireland• ITIL/ISO Incident management including
escalation• Change management• Problem management forming virtual teams • Fully proactive 24/7 monitoring of key
systems:– All Servers– All key Server applications e.g. Citrix,
Exchange, SQL– All critical LAN Network devices– All desktops
• Patch management – automated deployment and reporting on all critical patches and vulnerabilities
• Quarterly or annual service reviews• Automated ‘customer portal’ with real-time
web report on IT performance• Firewall & Router access security
management• Health checks & support on Malware
software e.g. Trend Antivirus updates• Server restoration for complete failure from
tape media• Network device configuration automated
backups• Option for extended hours, 24/7 service
and/or Data Centre hosting & resilience
© British Telecommunications plc
Data Centre Hosting
Cisco IPT (CCM)
UNIX
Hardware Maintenance
24x7
Extended Hours
Typical Bolt Ons
© British Telecommunications plc
Intelligent IT support enabling you to do more business Remove multiple contact points & hassle for your IT services Straightforward IT costs & budgeting Reduced investment costs in complex IT skills Save valuable business time with specialist IT support Complement existing resource with over 100 professionals Free up current resources to work on core business projects Avoid days of downtime on mail, applications or connectivity Always available online IT report Concentrate on core business knowing your IT is protected by a trusted
partner Access to BT’s award winning Service Desk & IT professionals BT as a partner can help you choose the right products & technologies for the
future
Benefits