steve james head of venue management bt london … james bt... · british telecommunications plc bt...

British Telecommunications plc

BT London 2012: Celebration to Implementation Steve James

Head of Venue Management

BT London 2012 Delivery Programme


From Celebration…

ONLY 100

days to go!


BT Services for London 2012

80,000 connections across 94 locations

5,500m of internal cabling

Up to 60Gb of information carried each second

1,800 wireless access points

16,500 telephone lines

14,000 mobile

SIM cards

10,000 cable

TV outlets

642,000 man-hours

Over 800 people

on the ground at

Games’ Time


What You Don’t See


Requirements

& Design

Complex Stakeholder

Environment

Deployment Challenge

People Challenge

Olympic & Paralympic Telecoms: Key Challenges


Brand Risk is Significant

Quality Time

Cost


Learn from previous events

Engage and motivate the

workforce

Hold test events

Test all elements:

- Systems

- People

- Processes

Ensuring the optimum chance of success

Risk Management Approach

Managing Risk

Invest to De-Risk

Spend equal effort on opportunity

management

Free up budget to offset risk

Seek efficiencies and ‘value

engineer’

Incentivise staff for cost savings

Opportunity Management

Establish quality management

strategy and right first time

approach

Devolve risk ownership and

responsibilities

Identify values and set action

plans

Build in risk budget early

Risk Mindset


Controls and Governance

• Requirements elaboration

• Critical Design Reviews

• Phased implementation with defined delivery gates

• Weekly deployment progress boards

• Monthly risk reviews across all workstreams

• Monthly Key Performance Indicator reports

• Quarterly Group financial assessments


Our journey is nearing its end – ‘London Prepares’ test events


Implementing the most connected Games….ever

Significant

Brand Risk

Keep It

Simple

Invest

to de-risk

steve james head of venue management bt london … james bt... · british telecommunications plc bt...

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