© 2004 ibm corporation orchestration and provisioning in an on demand world
TRANSCRIPT
© 2004 IBM Corporation
Orchestration and Provisioning in an on demand world
<Presenter Name><Presenter Title>
2 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
On Demand Automation is …
On demand Automation uses business policies and
service levels to optimize operational processes by automatically sensing and responding to changes.
3 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
On Demand Automation Delivers Measurable Value
verbsverbs
Reduce Cost and Increase
Productivity
Improve Service Levels (QoS)
Increase Business Flexibility To Support Change & Innovation
Traditional IT On Demand
Demonstrate and Measure IT Value to the Business
Focus on providing IT services to customers
Adapt infrastructure to business needs
Align service level agreements based on business processes
Provide computing and business capacity on demand
Manage resources
Measure transactions
Weak links with users and business processes
Hard to bridge IT internals to business and processes
4 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Business Service Management
Infrastructure Orchestration
AvailabilityOptimization
SecurityProvisioning
Resource Virtualization
The IBM Infrastructure Management Blueprint is the Foundation
Today’s Focus
Today’s Focus
5 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
On Demand Automation enables on demand operation
Source: ROI study from 27,000 WW customers - Alinean
Ensure Health and appropriate functioning of IT
Protect information assets, confidentiality and data integrity
Ensure most productive utilization of IT
Make available right resources to right processes and people
Availability OptimizationSecurity Provisioning
Manage using business priority, manage service levels
Business Service Management
15-30% savings on time for root cause determination, downtime
Sense, triggers, respond according to business goals
Infrastructure Orchestration
Resource Virtualization
Single, consolidated, logical view of and easy access to all available resources in a network
40-50% savings in SLA reporting
27-32% savings triage time 25-35% higher first call close
35-40% reduced admin time 35-40% reduced access time
20-25% greater utilization 40-50% fewer batch restarts
15-35% less capital outlay 25-30% reduced staff req’ts
Increase resource utilization avg. from 20% - 50%
30-40% reduced admin time
10-25% saving in physical consolidation Increased storage utilization up to 3X
6 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
New and improved offerings help you in your step by step approach
Patch management IBM Tivoli Configuration
Manager
Managing complexity
Intelligent Orchestration
IGS Autonomic Computing
Readiness Engagement
Improving IT Operations Improving Business OperationsGoals:
Levels of Automation
BasicBasic Managed Predictive Adaptive Autonomic
Manage Resources Manage IT Processes Manage Business Integration
Manage IT Automation
Provisioning • IBM Tivoli Provisioning
Manager
• IBM Tivoli System Automation
IBM TotalStorage Productivity Center with Advanced Provisioning
Identity Management
Infrastructure Simplification
IBM eServer i5
IBM eServer zSeries
IBM eServer BladeCenter and IBM Director Multiplatform
Virtualization Engine
Test Floor Automation TMTP& Robot
Compliance
IBM Content Management for Message Monitoring & Retention
IBM Tivoli Security Compliance Manager
Industry offerings
IBM TivoliSystem Automation for zOS
IBM Tivoli System Automation for Multiplatfom
7 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
A Day in a Typical Data CenterTraditional IT Challenges
Variable peak workloads 92% manual processes Slow response to change
% D
eman
d
8AM 10AM NOON 2PM 4PM 6PM 8PM0
40
60
80
100
20
Online Trading: morning peakBranch Bank Teller: mid-day peakHome Banking: evening peak
IT Server Usage Example
Low, Medium and High Demands Throughout the Day
Source: IBM analysis of Industry Consultant Reports and IBM customer engagements
8 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Server Utilization Throughout the Day%
Uti
liza
tio
n
8AM 10AM NOON 2PM 4PM 6PM 8PM0
40
60
80
100
20
“Just-in-Case” Provisioning
Result: Low Overall Utilization Throughout the Day
Traditional IT Results 15% average utilization IT personnel focus on maintenance Increased resource costs
Source: IBM analysis of Industry Consultant Reports and IBM customer engagements
9 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Automating Server Provisioning Processes
IT Task EstimatedManual
EstimatedAutomated
Identify resource 3 Days <1 Hour
Install software 5–10 Days <1 Hour
Configure security and network settings
5–10 Days <1 Hour
Return resources Variable Automated
Total Time 13-23 Days Minutes or Hours
Provisioning Automate execution of manual processes Capture data center best practices Help reduce human errors
Source: IBM analysis of Industry Consultant Reports and IBM customer engagements
10 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Orchestrating Server Provisioning
Service Level Threshold
Response Time
Dynamic Resource Allocation
Orchestration Sense and respond Dynamically support SLAs Best practices for aligning IT
resources with business goals
11 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Automating the Server Provisioning Process
High UtilizationOnline Trading
Low UtilizationBranch Bank Teller
Low UtilizationHome Banking
Resource PoolUses
IT BestPractices
Analyzes AgainstService Level Objectives
SensesUtilization
12 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Orchestration and Provisioning Provide Optimal Utilization
Optimal UtilizationOnline Trading
Optimal UtilizationBranch Bank Teller
Optimal UtilizationHome Banking
Resource PoolUses
IT BestPractices
Analyzes AgainstService Level Objectives
SensesUtilization
13 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Desktops Data Center
Other Servers
How the Solutions Fit Together
Provisioning & Orchestration
License Management
Configuration Management
System Automation
© 2004 IBM Corporation
Provisioning and
OrchestrationDesktops Data Center
Other Servers
Provisioning & Orchestration
License Management
Configuration Management
System Automation
15 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
The right IT resources Automates complex provisioning tasks across servers, applications, networks and storage to reduce IT workload, reduce human error, and increase resource utilization Key Characteristics
Exploit existing hardware, software, architecture and people skills
Automate and execute customized best practices in a consistent, error-free manner
Enable IT “Best Practice Automation”
Improve server to administrator ratios
Availability OptimizationSecurity Provisioning
Tivoli Intelligent ThinkDynamic Orchestrator
Availability OptimizationSecurity Provisioning
Infrastructure Orchestration
IBM Tivoli Provisioning Manager
Provisioning Management
Business Service Management
16 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Fabric / Network
Configure
Networking
Attach Storage
Server Provisioning includes software stack, network and storage elements
Server Provisioning
Middleware
OperatingSystems
HorizontalApplications
HardwareLayer
Secu
rity
Storage Provisioning
Virtualization
StorageDevices
ManagementApplications
Fabric
Secu
rityNetwork Provisioning
Virtualization
Routers,Switches, etc.
ManagementApplications
Protocols
Secu
rity
17 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
IT Service Management Workflows1. Reusable and GUI based
2. Dynamically supports infrastructure changes (data center model)
3. Automated sense and respond
4. Standards based
Traditional Scripts1. Manual flow required
2. Infrastructure changes often requires script updates
3. Difficult to manage and track
Workflow Example: Deploy a server
Ro
ll B
ack
Workflow – Captures IT expert know-how and dynamically executes processes in response to changing business requirements
versus
• Reusable• Dynamic• Automated
Provisioning Manager executes “workflows” to automate best practices/processes relating to provisioning systems
Deploy operating system
Deploy software stack
Move server to network
Add server to cluster
18 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Automate complex manual tasks IBM Tivoli Provisioning Manager
Deploy & reclaim network topologies
New workflows:– HP/UX, IBM eServer iSeries,
WebSphere, DB2, MS ADS, MS SQL and Exchange, Siebel, SAP, Citrix, Cisco, VMware
Heterogeneous Server Provisioning
Storage Provisioning
IBM TotalStorage Productivity Center
–Advanced Provisioning:• Storage Area Network
Manager• MDM
Server Pool
TPM can take servers from bare metal to production in < 1 hour
IBM
Enhanced
Enhanced
Tivoli Provisioning Manager automates best-practice IT processes to deploy and configure servers, storage, networks, applications and resources
Install OS Install SW Stack Add to Server Pool Configure Network.
Storage etc.
“One-Button Provisioning”
19 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Test Environment Automation Streamlining lifecycle management from development to test and deployment
Deploy and Configure Test Environment
Test and Problem Determination
Deploy Test Code to Environment
Transaction decompositionRoot-cause isolationRational Robot & Tivoli
Monitoring for Transaction Performance
Automated Problem Determination
Automated Test Environment Deployment
Automated deployment and configuration of test environment
–Workflows in Automation Catalog
Rational Test Manager and Tivoli Provisioning Manager
20 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Tivoli Provisioning Manager Powers System ProvisioningAutomates system provisioning as an integrated service within the IBM Virtualization Engine TM helping to simplify the infrastructure
and reduce management complexity.
Powered by Tivoli Provisioning Manager
Built in
SystemsTechnologies
Operating Systems
System Services
IBMVirtualization
Engine™
NewNew
Optimize resource utilization based on SLAs
Aggregate pools of resources and enable access to a consolidated, logical view
Optimize IT infrastructure
Build an On Demand Business
Leverage a dynamic virtualization fabric with a set of management services to deliver on demand access to resources
IBM Virtualization Engine
21 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
•IBM Tivoli Provisioning Manager
•IGS Universal Management Infrastructure
•IBM Server Allocation for WebSphere Application Server
•IBM Web Infrastructure Orchestration
•IBM Virtualization Engine
•IBM Tivoli Intelligent ThinkDynamic Orchestrator
IBM Unites Around On-Demand Automation
Licensed Products
Integrated Offering Sets
Packaged Solutions
22 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Data Center Model expands to Storage Devices
Storage devices can now be defined in the DCM schema Graphical extensions to the GUI render storage objects along with server,
application, and network – a complete administrative view Support for volume management, zoning, LUN masking and file systems Best practices storage workflows available with this release:
Fabrics:– Create and Delete Zone
– Get All Zones
– Add and Remove Data Paths in Zone
– Get Data Path from Zone
– Get Data Paths between a Server and Storage Volume
Disk Workflows – Create and Delete Storage Volumes
– Assign and Unassign Storage Volume to Server
NEW
23 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Resource Reservation and Multi-layer applications
Resource Reservation can request infrastructure resources to be automatically built out at a specified future time– Valuable in development / test environment
– Request can be at the resource level or the entire application environment level
– Request conflicts can be alerted with resolution options
Application Topologies understands multi-layer applications– Valuable for disaster recovery and test automation
– Able to deploy and reclaim the entire network and application topologies for a multi-layer application – “application topology”
– Based on “templates” that specify the hardware requirements and connectivity
NEW
24 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Automatic discovery of “configuration drift”
Automatically detects non-Tivoli Provisioning Manager-initiated hardware and software configuration changes
– Can update DCM accordingly, re-provision the server, and/or log the change with no automated action
“Common Inventory Technology” implementation provides robust server scanning
Keeps the Data Center Model accurate & up-to-date
NEW
25 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Virtual Machine Support
Tivoli Provisioning Manager abstracts the complexity of virtual machine environments
– Extensions to DCM/CMDB and GUI for virtual machines
– VMware and IBM pSeries LPAR support initially
– Additional virtual machine environments in the future including zSeries, iSeries, and xSeries
Server capacity can now be allocated more granularly This will allow horizontal as well as vertical scaling of customer
environments
NEW
26 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Workflow Enhancements
Increasing the administrator’s productivity – Supporting conditional execution, looping, and branching
• Can query, insert, update, or delete DCM objects
– Leveraging the use of existing scripts and script languages
• Scripts can be embedded into workflows Allows for the creation of complex workflows through a simple user
interface (drag-and-drop), or by leveraging more advanced workflow development tools in the future
NEW
27 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Applications on demandChallenge: As the use of Citrix solutions expands within the enterprise, IT must accommodate the additional users – often with minimal lead time
Solution: Automated (silent) install / uninstall of Metaframe framework. Dynamic publishing and un-publishing of Citrix Installation Management packages and applications. Dynamic Citrix Metaframe farm membership
Value: Quickly and dynamically take advantage of new SAP functionality. Reduce resource underutilization common in SAP environments. Improve performance by reducing deployment times from more than 1 day to a few hours – error free.
Challenge: The infrastructure changes needed for scaling SAP app servers makes the process time-consuming and error-prone. Low utilization due to lack of de-provision capability
Solution: Automate provisioning of new application server by cloning a customer-defined master image. Dynamically install and start SAP app server. Able to set min/max servers per SAP environment.
Value: Quickly and dynamically take advantage of new SAP functionality. Reduce resource underutilization common in SAP environments. Improve performance by reducing deployment times from more than 1 day to a few hours – error free.
New Workflows availableSAP Application Server on demand
Websphere App. Svr. on demandChallenge: In an extreme computing environment (stock market, business grid, etc.), provisioning of servers and applications becomes a critical success factor.
Solution: As high priority workflow traffic increases near SLA violation, it dynamically provisions new servers and transfers lower priority workflows to other servers in the grid. Monitors workloads, and dynamically plans resource allocation
Value: Achieve high performance, scalability and availability in extreme computing environments – improving ROI. Error free provisioning while improve resource utilization. Simplified application deployment from test to production environment
Network on demandChallenge: Cisco network devices have to be manually re-configured every time a resource is added, changed or removed on the network
Solution: Automatically configure Cisco network devices, so the network dynamically accommodates the changes. Cisco best practices captured into customized workflows for consistent configuration change execution
Value: Reduce IT costs and improve SLA’s by providing an adaptable network infrastructure. Introduce new services faster, easier and more cost effectively while improving network device utilization
28 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Load Balancer
DB
IHS
/IIS
Web Tier Application Tier Database Tier
Siebel Gateway
Siebel Servers
Siebel Database
Siebel Web Extentions
All knowledge associated with the manual process is integrated inside workflows. The workflows are capable to play the same deployment sequence as manual operators. Automation of the process brings consistency, robustness and error free in the deployment of Siebel Enterprise.
Managing Siebel with Tivoli Provisioning Mgr
29 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Managing VMware with Tivoli Provisioning Manager
Intel HardwareVMware ESX
VM
VM
VM
Intel HardwareVMware ESX
VM
VM
VM
SAN
• New VMware workflows•Virtual machine creation and
deletion•Virtual machine power
management•Redhat Linux installation
capabilities•TPM Workflows manage
VMware virtual machines just like other managed resources
VMware Management
30 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
IBM Tivoli Intelligent Orchestrator
Availability OptimizationSecurity Provisioning
Tivoli Intelligent ThinkDynamic Orchestrator
Availability OptimizationSecurity Provisioning
Infrastructure Orchestration
Business Service Management
Leverages input about the IT environment to make real-time decisions about where and when IT resources need to be allocated
Key Characteristics Increase resource utilization
Reduce labor, hardware and software capital costs
Dynamic resource deployment
Heighten service delivery levels
Align business priorities and IT resources
Infrastructure Orchestration
31 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Optimal Utilization Optimal Utilization Optimal Utilization
Resource PoolIT Best
Practices
Service Level ObjectivesCapacity
Management
Storage AreaNetwork
VirtualNetwork
Intelligent Orchestrator Leverages Provisioning Manager to respond automatically
Provi
sionin
g
Provi
sionin
g
Orchestra
tion
Orchestra
tion
Senses WHY
Anticipates WHEN
Determines WHERE
Key Characteristics Increase resource utilization
Reduce labor, hardware and software capital costs
Dynamic resource deployment
Heighten service delivery levels
Align business priorities and IT resources
Interfaces to WHAT and executes HOWKey Characteristics Exploit existing hardware, software and people skills Automate and execute customized best practices in a
consistent, error-free manner Deploy complete service topology from pooled
resources Improve server to administrator ratios
32 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Meet with your IBM sales specialist or IBM Business Partner to discuss how IBM can help:– Automate and simplify manual processes
– Increase IT resource utilization
Please request the following for your company:– IBM Solution Readiness Offering Services Engagement
– IBM Tivoli Return On Investment Analysis
– Brochure: “Dynamically align IT resources with business policies to improve the return on IT assets.” ftp://ftp.software.ibm.com/software/tivoli/brochures/br-orches-prov.pdf
Larry Keryc, Worldwide Orchestration and Provisioning Sales [email protected]
How Do You Get Started with Provisioning and Orchestration?
33 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
“Star Technology is totally committed to a total on-demand strategy. Automation and virtualization in the data center are the enablers, and IBM Tivoli Intelligent Orchestrator is the tool we need to get us there”
Mark LambTechnical DirectorManaged Services
Star Technology Group
Star Technology Group Delivers On Demand Solutions
Business Challenge Minimize cost of providing managed
services and slow data center growth
On Demand Business Benefits Increases utilization of computing and
human resources Anticipates 75% efficiency increase in
server provisioning over >2,000 servers in data center
Anticipates 60% slow-down in data center density
Enables introduction of on demand services to customers
Enhances responsiveness to new business opportunities
34 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
On Demand Support of Business Process Tivoli Intelligent Orchestrator, WebSphere and DB2 Automation
• Challenge: Supporting multiple business processes (on-line shopping, inventory, and marketing) on a common IT infrastructure and in accordance with business priorities
• Solution: On demand management of workload and system resources for Macy’s on-line shopping and FedAd advertising using Server Allocation for WebSphere Application Server and Tivoli Intelligent Orchestrator
• Benefits:
• Lower costs and improved IT resource utilization
• IT aligned with business priorities and achievement of SLA’s
FedAd
Internet
WebSphereServer Pool
Low priority
High priority
macys.com
Database Server
DB2 LPAR 2
DB2 LPAR 1
FedAd Data
Macys.com and Inventory Data
Mid priority
Year End Inventory
35 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Using Tivoli software, a single infrastructure simultaneously manages three unrelated workloads -- the Australian Open Web site, Analytics Acceleration, (credit analysis), and an IBM Research project. Server resources shift automatically to manage fluctuating demand for AustralianOpen.com, while allocating unused capacity for other workloads, maximizing server utilization.
Flexible, cross-platform infrastructure that can scale to handle over 70 times its regular Web site traffic
An IBM on demand solution for the Australian Open Web sitewww.AustralianOpen.com
Global Services e-Business Hosting and Application Management Services Tivoli Intelligent ThinkDynamic Orchestrator Tivoli Events Console and Monitor WebSphere Business Integration Event Broker and Application Server WebSphere Portal content publisher DB2 Universal Database eServer pSeries running AIX and xSeries running Linux eServer BladeCenter supporting the scoring system
on demand Business Benefits:
IBM Solution
Business Challenge
“This on demand solution from IBM enables Tennis Australia to focus on its core business goal - to promote and develop the growth of tennis throughout the Asia Pacific region and maximize the return on investment.”
-- Paul McNameeTournament Director, Australian Open
Tennis Australia needed a solution that could provide on demand access to the Australian Open Web site without worrying about complex technology or a substantial investment in a permanent infrastructure.
New!
36 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
“IBM has brought to the market place a product that solves a problem that I did not think could be solved. IBM Tivoli Intelligent ThinkDynamic Orchestrator should provide us with the complexity control, continuity and reduced TCO that will enable the flexibility that IT needs to be responsive and accountable to the business.”
—Rick Morasch, Senior Manager, Technology & Service Management
Community Services ClusterOntario Government, Canada
Business Challenge
on demand Business Benefits:
Solution IBM Tivoli Intelligent ThinkDynamic Orchestrator IBM Tivoli Provisioning Manager
To slow down physical data center growth, reduce costs through optimization of operations, increase ability to respond to user demands quickly, improve control of complexity and protect the business and its information.
Mitigation of increased downtime risk caused by increased complexity through consolidation of applications onto fewer servers
Meeting ITIL standards for improved availability, performance and capacity management in a challenging distributed world
Automation to improve process delivery in disaster recovery
Improved TCO in an industry with decreasing funding and manpower but increasing focus on speed of deliverables and security requirements
Ontario Government – Moving to Reduce Costs and Increase Flexibility with Orchestration
37 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
“IBM is working closely with Siebel to develop workflows to provision a Siebel environment, which will provide immediate value to Siebel customers by reducing total cost of ownership and improving resource utilization. Using these workflows along with the orchestration and provisioning products from IBM Tivoli, Siebel customers will be able to automate updates and upgrades to their environments, reduce error and minimize disruption to the business.”
-Skip Bacon Vice President of Technology, Siebel Systems
Business Challenge
on demand Business Benefits to Siebel:
SolutionIBM is working together with Siebel to create systemmanagement workflows for Siebel CRM environments
To enable more efficient deployment of Siebel CRM solutions, helping customers business to be more dynamic, responsive, and cost effective.
Simplifies the customer experience and improves adoption rate of new applications
Decreased customer support costs Siebel best practices captured into customized workflows
enabling repeatable, consistent process execution
on demand Customer Business Benefits: Improved time to value for CRM Solutions Decreased human error through automated workflows to
build and manage CRM environments Increased agility and ability to respond to business goals
– faster!
Creating workflows for the Siebel CRM environment, enabling customers to be more on demand
New!
38 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
IBM Tivoli Intelligent Orchestrator IBM Tivoli Enterprise Console IBM Tivoli Monitoring IBM WebSphere Application Server IBM WebSphere Edge Server IBM WebSphere Business Integrator Event Broker IBM DB2 Universal Database
on demand Business Benefits:
Solution
Business Challenge
“Our expertise is organizing and managing a world-class tennis championship and a key success factor is to provide real time "point-by-point" scoring for millions of fans on the web. The "sense and respond" capabilities of Tivoli's orchestrated provisioning proactively addresses peak time capacity needs of usopen.org."
-- Ezra KucharzManaging Director
Advanced Media
Extend US Open to millions of tennis fans Real-time “point-by-point” scores and statistics to
fans and media Latest news with the best service, delivered online at
www.usopen.org
Secure and scalable infrastructure (up to 50 times the previous infrastructure capacity)
Real-time access to all play-by-play tournament information on “as-needed” basis
Global reach with around-the-clock availability
Making On Demand Real: US Open Web Site and IBM Tivoli Software
39 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Configuration Management
Desktops Data Center
Other Servers
Provisioning & Orchestration
License Management
Configuration Management
System Automation
© 2004 IBM Corporation
40 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Automate Deployment/Installation of Software and Patches IBM Tivoli Configuration Manager
Environment# of Patches Hrs/Patch
Cost/Hr
Total per Server
Linux 17 1 $ 51 $ 867
Windows 30 1.75 $ 44 $ 2,310
Patch Management Field Guide Simple patch deployment and installation Enforce patch integrity
Configuration Management Extended Pervasive Device Support Resource Models Automate Consistent
Implementation of Standard Configurations
Define Model Configurations Publish Models to Appropriate Resources Enforce Model to All Resources
Helps automate patch management, reducing operational costs and delivering a more reliable IT infrastructure
Enhanced
Enhanced
It only takes one worm or runaway virus to kill the network!
Source: Robert Francis Group, "Total Cost of Ownership for Enterprise Application Workloads" February 2004
41 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
What’s New in ITCM V4.2.1 Pristine Installer – new bare metal installation function leveraging
Windows ADS and RDS Updated easier to use Package Editor GUI
Now also includes native HPUX packaging option Integration with Tivoli Provisioning Manager, through workflows to manage
installation of software as part of the provisioning process Change Manager provides extended Reference Model Support
– Cascaded inheriting tree of model definitions
– Multiple root reference models supported
– Operating system reference models supported
– Subscription to multiple models Updated Inventory scanner to pick up MS hotfixes, hardware and software Added Tivoli Firewall Security Toolbox (TFST) to provide customers with a
secure process to be able to manage thru multiple levels of firewalls without impacting or compromising security
Patch Management using the Field Guide
42 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
ITCM Managing the Software Distribution Process
Application is packaged (internally developed or off the shelf). Can be a new release or a patch or a fixpack
Software Package Editor
Application is certified in the QA environment, changes are made to meet production environment and made ready to be deployed.Reference Model Created/Updated
Change Manager
Using the APM component Administrator will deploy models installing appli-cations in the right order, verifying dependencies
Activity Plan Editor
Controlling and monitoring the on-going operations allows for a high percen-tage of successful rollouts
Activity Plan Monitor
Inventory Database
Using the integrated inventory, database create target lists for deployment
Any HW/SW resource in a network exists for a given business need. Modeling around this need simplifies the configuration management task of the new complex eBusiness environments.
43 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Package Editor - Packaging up the software and files History
ITCM provides a native packaging technology capability to standardize all different software. It allows you to:
Easily build packages to distribute and install customer home grown applications using templates
Use Autopack technology to capture machine’s snapshot
Support many different native package format as:
– Installp, MSI, Microsoft Setup, InstallShield, RPM, HP-UX, PatchAdd, ProductAdd, CID, PDF,
Prepare package to address software for Pervasive Devices
Once created, packages may be loaded on Depots for distributions
Automatic signature generation for software packages
44 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Activity Planner – using plans to automate deployment
History
Activity Planner supports administrators in planning activities and rollout
Decide what to rollout and when
Create the right dependencies between the single pieces
Full and granular control at targets level (to stop, pause, restart, resume and cancel)
Conditioning by targets
High level of customizations
Variable resolution at run time
Support of recursive plans
Automatic notification of running plans
Automatic generation of a recovery plan as a subset of a failed parent plan
Uses XML as the std for plans
45 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Inventory Database – creating the target list Integrated Inventory database Scheduling of scans Scans incorporated into any activity plans Manages Network traffic associated with scanning
– Differential data sent only after initial scan
– Fan-in to reduce network traffic and load
Integrated Query capability produces target lists
Custom scans allow for complete flexibility
Database schema can be extended to accommodate customer requirements
46 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Building the Inventory Database - Scanning
PC
Software
• Various methods: Signatures, Registry. Headers
Autodiscovery
Data on all SNMP devices sensed by NetView is captured in the Tivoli Configuration Manager Inventory database
UNIX
Hardware
Unix
or PC
PC
47 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Change Manager Associate defined groups of users (subscribers) and associate them with
defined set/s of software (reference models)
Publishing a reference model causes all subscribers to conform to the model– Automatically creates an activity plan for each subscriber to the model to just install
the delta between what they have installed and what is in the reference model
48 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Reference Models Maintain the Desired State Reference model
specifies desired state for each component
Can define what Must be Installed, and what must NOT be installed
Flexible models, – Multiple root reference
models, – multi layered,
inheritance from above layers
– Multiple subscriptions
Enforcement of standards
49 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
GUI - Reporting
Activity Plan reporting
–Automatically build recovery plan for failed activities
–Cancel or Pause by individual endpoint
Distribution reporting from Mdist2
–Status of distributions to end points
50 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Prepackaged Crystal Reports
Systems Hardware Information
NetWare Systems Information
Systems per BIOS Identifier
BIOS Identifiers per System
Software Product Description
Recognized Products and Files I and Recognized Products and Files II
Software Products and Files per System
Systems per Software Product and File
Systems and percent of files found
Systems with Unrecognized files
Unrecognized Files
Pre-packaged Crystal Reports can be an alternative to the predefined queries provided with Inventory. The following reports are provided:
51 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Historical Reporting
Failed software distribution operations by package
Success rate for distribution operations by package
Software packages in a failure to verify status
Failed distribution operations by workstation
Distribution failures related to package size
Failed operations history by distribution ID
Software Distribution operation results by subscriber
Software distribution operation results by network address
Tivoli Data Warehouse
52 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Multicast Distributions Multicast
– Broadcasts data to multiple receivers
• Data is sent only once
– Distribution time is independent of the number of receivers
• There is some per-receiver overhead for reliable transport of data. Multicast & MDist2
– Works in conjunction with MDist2
– Can be used to load MDist2 depots
– Can be used to distribute between gateways and agents
– Installed and runs on managed nodes with repeaters
– Bandwidth control for multicast
Reliable multicast protocol– Based on Hyper Delivery (IBM/Japan)
– Each packet numbered so that clients can detect which are lost
– Server creates a union of all dropped packets and sends them out again
53 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Managing Web Users Web Gateway Server in the DMZ Push Mode to devices
– Includes reference models
User Pull - Catalog– Agent not Required / optional
• Automatically generates unique identifier• Software Distributions and Inventory Scans
– Directory-based Users
– Displayed for User by Platform• Software Packages• Inventory Profiles• Reference Models
Security features– X.500 Authentication
• Edge Server w/PD plug-in• WebSEAL
– ACLs per URL – package/profile• Access Manager (Not Mandatory)
– HTTPS for Secure Communications
Leverages WebSphere, DB2 and Tivoli Access Manager Technology
54 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Pervasive Device Management Integrated feature of IBM Tivoli Configuration
Manager providing functionality for: – Software distribution or send files
– Inventory retrieval
– Device Configuration Management
Uses a Device Management Web Gateway to connect to the devices
– Web Gateway leverages WebSphere and DB2
Tivoli Agent Installed via initial device synchronization
Device Type Operating System Examples
Palm
WinCE
Palm OS 3.1, 3.3, 3.5, 4.0
Nokia 9200 Series
WinCE PE 3.0WinCE PE 3.0Pocket PCPocket PCPocket PC 2002
Symbian OS
Palm IIIPalm VPalm m500
HP Jornada 680/720/820 NEC Mobile Pro 880 Compaq iPAQ 3630/3680 Cassiopeia E-125 Compaq iPAQ 3600/3870
Nokia 9210, 9290
55 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Bare Metal Install
Deploy Operating Systems via Automated Deployment Service (ADS) or Remote Installation Service (RIS)
Integrates Multiple ADS/RIS servers Operating System in Reference Model
– Define state of computer system Can leverage any pristine installer or
image installer through the activity planner using CLI commands
– AIX – NIM
– IBM – RDS
– Linux – Remote Installer
Package
Management By State
Reference Model
Operator
OS Image Word
ADS Server
OS Deployment
56 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Why Customers Choose Tivoli ITCM Infrastructure is Solid, Scalable & Secure
– Proven in many customers – 100,000 plus endpoints– Tuning / Throttling of Network Bandwidth, Multicast– Guaranteed delivery features– Cross-Firewall Support, Payload Encryption
Heterogeneous Support– Multiple Windows & UNIX & Linux Platforms– Multiple Databases Supported– Servers, Laptops, Users, pervasive devices, ATMs, POS
Automation– Activity Plans manage complex deployments– Reference Models drive automated adaptive behavior to conform to stds– Integration via Workflows from Provisioning Manager
Patch Management– Automated targeting, delivery and installation of patches (Field Guide)– Ensure security compliance through use of Reference Models
Flexibility– Single Agent - Multiple Applications Enabled– Push & Pull– Delivery Flexibility for Desktops and Mobile PCs
Part of the IBM On Demand Infrastructure Automation– Provisions software in the on demand environment– Integration with Provisioning Manager
57 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Automate deployment and installation of software and patchesIBM Tivoli Configuration Manager
Automated delivery of security patches and conformance to Reference Models ensures business policy is enforced, reducing operational costs and improving efficiency, while delivering a more reliable IT infrastructure
It only takes 1 system to have Blaster worm to kill the network!
TivoliConsole
2. Create Patched Win XP “Model Configuration” 3. New “Model
Configuration” is published and enforced to all Win XP Resources
1. New patch available for Windows XP
ApplicationServers
Web/EdgeServers
Host Databases
ClientsServers
Browsers
Internet
Internet
PDA
DistributedDatabases
PDA
DumbTerminals
HostSystems
Any resource can have multiple models
When mobile / pervasive devices connect, model is enforced
58 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Notification and preparation1. Identifying Patches available from Vendor2. Download of available patches into administrative
environment3. Viewing patch content and description to assess impact on
systems4. Testing of patches on isolated systems5. Identifying which machines do not have the patch6. Packaging patches for distribution7. Distribution and installation8. Updating inventory database with new patch information
Microsoft Software Update Services
Sun Solaris Patch Manager
IBM AIX Fix Delivery Center
Linux Red Hat Update Module
59 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Testing 1. Identifying Patches available from Vendor2. Download of available patches into administrative environment3. Viewing patch content and description to assess impact on systems
4. Testing of patches on isolated systems5. Identifying which machines do not have the patch6. Packaging patches for distribution7. Distribution and installation8. Updating inventory database with new patch information
IBM Tivoli Configuration Manager
Test the created package on your test environment
60 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Rolling it out1. Identifying Patches available from Vendor2. Download of available patches into administrative environment3. Viewing patch content and description to assess impact on systems4. Testing of patches on isolated systems
5. Identifying which machines do not have the patch6. Packaging patches for distribution7. Distribution and installation8. Updating inventory database with new patch information
IBM Tivoli Configuration Manager
61 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Ensuring continuing conformance Use Reference Models
– Have a reference model for patches
• One for each OS type or “gold masters”
• Subscribe systems to the model/s that apply
Publish reference model– Ensures continuing compliance –
systems adapt to conform to the model
– Handles those systems not connected during an initial push out of the patch
62 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Tivoli Field Guide Solution Includes
Custom Inventory Scans & Queries – complete & current information
Integrates well with Microsoft SUS
Automated Package Building for Patches
Automated building of Target list for distribution
Automated Distribution of Patches
Procedures in Field Guide being incorporated into std product ftp://ftp.software.ibm.com/software/tivoli/whitepapers/wp-itcm-hotfixes.pdf
63 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
IBM Tivoli management applications distribute software electronically to systems enterprise-wide:
IBM Tivoli Software Distribution 4.1 IBM Tivoli Configuration Manager IBM Tivoli Monitoring IBM Tivoli Enterprise Counsel IBM Tivoli Netview IBM Tivoli Remote Control
on demand Business Benefits:
Solution
Business Challenge
“We moved to fix systems with Tivoli software before we had a virus problem.”
-- Jim KennedyIRS Program Manager for
Enterprise Systems Management
IRS needed a way to efficiently and cost effectivelymanage a complex and growing environment of132,000 net work devises at 87 locations and performmaintenance task of software distribution.
IRS Protects IT Systems Against Worm Environment
Distributed patch to 54,000 workstations in one day Quick response to IT virus Minimized IT staff resources to perform patch application Avoided denial-of-service attack to web site
64 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
eBay Managing a fast-growing and dynamic marketplace that
serves more than 75 million users worldwide
IBM Tivoli Enterprise Console, IBM Tivoli Monitoring, IBM Tivoli Monitoring for Transaction Performance, IBM Tivoli NetView, IBMTivoli Configuration Manager, IBM Tivoli Service Level Advisor, IBM Tivoli Business Systems Manager, Tivoli Data Warehouse, IBM WebSphere Application Server, IBM WebSphere Studio Application Developer, IBM eServer xSeries, IBM Global Services, IBM Software Services for WebSphere
on demand Business Benefits
Solution
Business Challenge
Achieving greater efficiency in new service roll-outs, reducing new service development, reducing application downtime during rollouts
Able to cost-effectively maintain high service levels with existing staff as growth skyrockets
Helping maintain customer satisfaction through reliable service delivery
Achieving rapid time-to-value through best practices
”Because we’ve been able to automate management processes with IBM Tivoli software, we have been able to keep our availability high and manage more with the same staff….The IBM on demand automation roadmap will help us move to full-automation and gain new levels of resiliency, efficiency, responsiveness, and flexibility.”
—Mark Hydar
Manager, Enterprise Management Systems
eBay
Managing a marketplace with reliable, on demand services
65 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
“With the help of IBM Tivoli products and services, we will both reduce our cost of IT operations and improve our ability to respond to our customers needs.”
—Ing. Claudio Tataranni Corporate Shop Information System
Manager, Amplifon
Business Challenge
on demand Business Benefits:
Solution IBM Tivoli Configuration Manager IBM Tivoli Remote Control IBM Tivoli Services
To improve customer service levels and reduce IT costs of supporting a worldwide network of shops/clinics and franchises
Amplifon Automation for Reduced Costs
Reduced costs and time for software provisioning to countries, HQ and shops/clinics
Improved management of hardware and software inventory for all the shops/clinics
Lower transmission costs since shops can pull software and documentation as needed
Reduced cost of support for shops/clinics – no requirement to dispatch engineers
Improved security of corporate information, since CDs are no longer sent via courier
New!
66 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Bajaj Auto Limited
"IBM Tivoli’s automation solution combined with IBM eServer and storage hardware helped make Bajaj Auto’s SAP implementation successful and reliable."
Anil Cooper, General Manager,
Bajaj Auto
Business ChallengeNeeded a high-performing organization capable of
increasing retail sales, improving dealer profits, and enhancing customer satisfaction.
On demand Business Benefits100% improvement in the top line and a 10%
improvement in the bottom line (profits). (Project 110%)Readily available delivery schedules and information
resulted in dramatically improved dealer satisfaction.Improved supply chain efficiencies due to dealers
connecting to IT infrastructure enhanced customer satisfaction.
SolutionIBM Tivoli Monitoring, IBM Tivoli Enterprise Console,
IBM Tivoli Monitoring for Databases, IBM Tivoli Monitoring for Applications, IBM Tivoli Configuration Manager, IBM Tivoli Remote Control, IBM Tivoli NetView, IBM Tivoli Storage Manager, IBM Tivoli Storage Manager for Enterprise Resource Planning
Automation Results In Reliable, Improved Efficiencies New!
67 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
NÜRNBERGER Lebensversicherung AG (NLV)
Expand customer base and strengthen market position by delivering reliable, available and cost-effective services
IBM Tivoli Enterprise Console, IBM Tivoli Monitoring, IBM Tivoli Monitoring for Transaction Performance, IBM Tivoli NetView, IBM Tivoli Configuration Manager, IBM Tivoli Remote Control
on demand Business Benefits
Solution
Business Challenge
Met stringent service-level requirements for availability through proactive and predictive resolution of service issues
Accelerated response time for issues by enabling staff to quickly pinpoint the cause of a problem
Decreased number of staff needed to manage internal operational processes by 60 percent
Eliminated unnecessary travel to remote offices Enabled staff to optimize resource utilization
through integrated, end-to-end view of services
“Our staff couldn’t do it all — cost-effectively deliver reliable
services to both customers and internal staff — without leveraging the predictive and automated capabilities of Tivoli software. Without Tivoli solutions, we would have had to substantially increase our staff if we were to meet our business goals.”
—René SchonTivoli Senior Administrator
NLV
New!
68 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Univé
Cost-effectively distribute new applications and deliver support to 3,200 employees across the Netherlands
Improve efficiency of data backup operations for business critical applications Charge back business units for IT services used Proactively manage environment to learn about problems before end users
Tivoli Enterprise Console, Tivoli Monitoring, Tivoli NetView,Tivoli Remote Control, Tivoli Configuration Manager, Tivoli Storage Manager
Business Benefits
Solution
Business Challenge
Reduced backup window for business critical applications by more than 80% and enabled administrators to bring backups within SLA requirements
Virtually eliminated charge-back queries from business units thanks to accurate data on application usage
Anticipated savings of EUR 50 million annually on remote user support operations
Realized fast time to value through rapid deployment and use of best practices
Improved staff productivity, enabling promotion of two help-desk operators to change management roles
Provided integrated management view of infrastructure components and events to enable staff to identify root causes and resolve infrastructure problems more efficiently
”With Tivoli software, my employees have a better overview of our environment and now learn about potential problems before the end user. I am seeing greater uptime of my systems and more proactive handling of problems….Tivoli software has helped me reduce costs. That’s been the most important contribution.”
— Henk Verkolf, Chief Technology Officer, Univé
Achieving operational excellence New!
69 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
“ IBM Tivoli products are enabling Nedcor to implement a single, integrated, process-driven management approach across our entire IT management infrastructure. This approach has already proven successful through reduced operational costs and improved levels of service to our customers”
—Dave RugerSenior Systems Integrator
Nedcor Technology & Operations
Business Challenge
on demand Business Benefits:
Solution IBM Tivoli Configuration Manager IBM Tivoli Remote Control IBM Tivoli Enterprise Console IBM Tivoli NetView
To reduce cost of systems management operations and improve quality of service and responsiveness to needs of the business
Nedcor Technology & Operations
Cost of systems management operations reduced by 24% over 3 years; return on investment plan fulfilled; ongoing savings finance further projects
IBM Tivoli products were flexible enough to meet the pre-defined process model based on ITIL
Faster, automated software configuration management has enabled more time for QA, and more opportunity to meet business deadlines
Worm anti-virus and MS Security patches rapidly rolled out to 26,000 PCs, ensuring minimal infection
70 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
“When the business expanded we needed to keep pace and ensure that the new, more complex IT infrastructure was taken care of. IBM Tivoli helped us to improve the service we provide, and reduce our operational costs at the same time. ”
—Dr. Michele Avidano IT Director
Miroglio
Business Challenge
on demand Business Benefits:
Solution IBM Tivoli Monitoring IBM Tivoli Configuration Manager IBM Tivoli Remote Control IBM Tivoli Storage Manager IBM Tivoli Services
Leading Italian textile manufacturer needed to reduce cost and gain better control of distributed IT operations as the business expanded to new countries
Miroglio
Reduced workforce to manage a larger, more distributed infrastructure
Faster root cause analysis and improved response times to system problems
Reduced costs and improved service levels through centralized support for all eight company locations
Secured business critical data, using automated backup and recovery processes
71 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
“ The on demand world works in realtime, and with IBM Tivoli to help optimize Ducati IT operations, we can safely, speedily, respond to new requirements when the business demands it.”
—Dr. Enrico Pirrone
IT Director
Ducati
Business Challenge
on demand Business Benefits:
Solution IBM Tivoli Enterprise Console IBM Tivoli Monitoring IBM Tivoli NetView IBM Tivoli Configuration Manager IBM Tivoli Remote Control IBM Tivoli Storage Manager IBM Tivoli Services
To provide a cost efficient, resilient IT infrastructure to support the business operations of a world leader in motorcycle manufacturing
DUCATI
Improved efficiencies of workstation management through automated software distribution and remote helpdesk management
Realtime view of all machines on the network enables immediate response when problems occur
Integrated, automated storage solution provides data security and replaces manual processes
72 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
“ Tivoli automation software from IBM has helped to empower our mobile sales force and at the same time has brought significant cost savings to the bottom line, giving Signal Iduna a powerful competitive edge in the German Insurance market.”
— Anja Seeringer
Leader of Systems Management
SIGNAL IDUNA Gruppe
Business Challenge
on demand Business Benefits:
Solution IBM Tivoli Configuration Manager 4.2 IBM Tivoli Enterprise Console IBM Tivoli Monitoring IBM Tivoli Remote Control
To bring Insurance products to market faster via remotely distributed agents; improve customer service and reduce expense, to meet business goals.
SIGNAL IDUNA Gruppe
Faster, more reliable access to up-to-date sales data and applications for the mobile work force at 80 remote branch office locations
Improved quality of customer service enables the Sales force to be dynamic and competitive
Estimated savings of €313,000 per year through reduced processing expenses for policies
73 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
IBM Tivoli Configuration Manager
on demand Business Benefits:
Solution
Business Challenge
“Even with the recent worm virus outbreaks the Tivoli Software Distribution product saved us over 4,000 man hours of work.”
-- David Murray Architect
AHOLD
Ahold needed to manage and control the worm virus bypushing out a Microsoft patch using Tivoli softwaredistribution . to over 8,000 Network devises
AHOLD uses Tivoli Solution to Protect Against Worm Virus
Able to quickly and efficiently distribute a Microsoft patch and service pack to over 8,000 workstations
Reduced the risk of being affected by the virus Optimized IT staff resources to perform patch
application Provided accurate reporting results Maintained resilient performance
© 2004 IBM Corporation
LicenseManagement Desktops Data Center
Other Servers
Provisioning & Orchestration
License Management
Configuration Management
System Automation
75 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Automating License Management
Automates the manual process of software inventory & usage data collection and entitlement management
ISOGON
SoftAuditfor z/OS
IBM Tivoli License Manager
PCs
Contract Mgmt: ISOGON Vista
IBM
zSeries
Host EnvironmentDistributed Environment
UNIX/NT
Servers
Improve agility - the right licenses in the right places Reduce costs - software contract renewals Improves the ability to pass an audit
76 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
IBM Tivoli License Manager – what’s new?
Software inventory & use - improved Product entitlement enhancements Entitlement-to-contract linking Disconnected endpoint support Added Linux, HP/UX and iSeries* support Support for Java applications*
* IBM SW only
NEW
77 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Software inventory Schedule inventory scansSchedule inventory scans
View installs by product or agentView installs by product or agent
View install historyView install history
78 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Software use reporting
79 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Product entitlement settings
Quantity Unit type
– Users, CPUs, memory
Multi-instance– Enable for single count
per user/group/node– Disable to count each
instance per user/group/node
Threshold– Event notification
80 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Entitlement enhancements
License entitlement structure– Select the entitlement level (1,2,3)
– Release-level use below selected entitlement level is aggregated
– Enables management of suites
Partitioning & sub-capacity
support– Track use of software running on
partitions as subset of total machine capacity
PRODUCT
VERSION
RELEASE6.5
6.5.1
6.0
6.0.1
6.0.2
6.x
Lotus Notes
5.0.9
5.0.10
5.0.13
5.x
CPU 1
CPU 2
CPU 3
CPU 4
LPAR 1
LPAR 2
DB2
DB2 WAS
DB2 use value = 4 cpu’s WAS use value = 2 cpu’s
2
1
3
Server 1
81 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Contract information and enhanced reporting
Linking product entitlements to contracts
– Enables association between contracts and licenses
– Easily determine usage against contracts across the organization
– Simplifies contract renewal process
Enhanced reporting– Additional and enhanced reports
– Ability to export reports and import data in XML or CSV
82 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Web-based administration 3-Tier Architecture3-Tier Architecture Admin Server
– Historical repository– License & system
administration– Reporting– GUI Signature editor with
web download Runtime Server
– Runtime repository– Usage metering– Reporting– HTTP/S communication with
Admin Agents
– Data collection– Enforcement– HTTP/S communication with
Runtime
WebSphere Application ServerDB2 Universal Database{
Includes limited-use
license
83 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
VistaExpectedAssets
To comparewith
DiscoveredAssets and Usage
Reveals
Managing Licenses in the zOS environment using Isogons’s SoftAudit and Vista
z/OSLPARS…
SoftAuditMonitor
IsogonKnowledge Base
Processed through…
84 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
SoftAudit Analysis and Understanding
Results create a Software Asset Matrix of your inventory:
S = Found by SoftAudit; Not in Expectation List
O = Found by SoftAudit; In Expectation List
X = Found in Expectation List; Not found by SoftAudit
+ = Indication of Usage (when detected)
85 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Next Steps from Understanding
S = Found by SoftAudit but not Expected
Ensure contract compliance
X = Not Found by SoftAudit but Expected
Investigate current deployment: Cancelmaintenance? Purchased but not deployed?
O = Found by SoftAudit and Expected but No Usage
Eliminate unnecessary vendor software costs through renegotiating contracts, reduce licenses, leverage hardware…
O+ = Found by SoftAudit and Expected with Usage
Invoice Validation, Leverage Vendor Contract Negotiations, Improving Operational Performance & Reducing Maintenance Costs…and more…
Activities Resulting from Analysis and Understanding:
86 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
SoftAudit & Vista Views
Tree View List View Property View
Easy to Navigate
– Tree View (Left): A consolidated view of enterprise-wide contractual information organized to show specific hierarchies.
– List View (Middle): Information about the selected data in the tree view.
– Property View (Right): Detailed information about the List View
87 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
“By using the reports generated by IBM Tivoli License Manager we were able to view what software products our company is actually using, which allowed us to successfully renegotiate a greater than necessary software maintenance renewal.”
George Mancini, Director Information Technology Operations & Infrastructure,
Cogeco Cable Canada, Inc.
Cogeco Cable Canada, Inc.
Business Challenge With an upcoming software maintenance
renewal, Cogeco Cable Canada needed to know more than ever exactly what software it owned and what it required
On Demand Business Benefits An easily deployed, effective tool that enables
license and application information to be accurately collected and viewed
Provides software licensing best practices that identifies installed software and tracks application usage
$1.8 million (CDN) savings as a result of renegotiated software maintenance renewal
Solution IBM Tivoli License Manager
88 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
“ IBM Tivoli License Manager enables software licensing best practices and is an excellent compliment to the inventory services already provided by Tivoli. We see real value in the usage and license reconciliation information delivered automatically by Tivoli License Manager”
—David Allin
Director PSI
European Patent Office
Business Challenge
on demand Business Benefits:
SolutionIBM Tivoli License Manager
To ensure legal compliance for the numerous software licenses at EPO and verify that employees are licensed for the software they need and only the software they need
European Patent Office
The inventory and reporting capability provides an accurate assessment of available software licenses
The visualization of software needs across the enterprise provides a strong position from which to negotiate new software licenses
Prevents the unnecessary spending on software licenses and guards against penalties for software not used legally
© 2004 IBM Corporation
SystemAutomation Desktops Data Center
Other Servers
Provisioning & Orchestration
License Management
Configuration Management
System Automation
90 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
System Automation for Multiplatforms – A Policy-based High Availability solution
IBM‘s strategic high availability (HA) solution for ^ platforms running Linux
System Automation for Multiplatforms guarantees high availability for business applications
– Can be used for applications of any type (databases, WebServer, SAP, …)
– Provides fast detection of HW failures and SW failures (“Monitoring”)
– Performs automated recovery, like restart in place or failover (“Automation”)
Policy-based HA solution with powerful policy elements– Allows to describe automation behavior on a high abstraction level
– Little effort for defining complex HA scenarios
91 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
New functions - SA for Multiplatforms V1R2 content
Additional platform support – AIX 5.2
– Linux on iSeries
– Linux on pSeries
– VM specific scripts when Linux runs as guest
Additional distribution support – SuSE SLES 8 / United Linux 1.0
64 Bit for Linux on all IBM Series
– RedHat RHEL 3.0 32 and 64 Bit for Linux on xSeries
– RedHat RHEL 3.0 64 Bit for Linux on zSeries, pSeries and iSeries
Superior and simple-to-use automation functions
– Global policy replacement
– Enhanced display functionality
– Additional dependency management (StopAfter, ForceDown)
– Support of floating resources
– Generation of TEC events
– National Language Support
NEW
92 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Easy to Use Out-of-the-Box Automation for Linux Web Servers
– Apache Web Server
– IBM HTTP Server
Data Management– DB2 8.x ESE
– DB2 7.x WE, EE
– Oracle 9i
– Oracle 8i
SAP (only on zSeries)– SAP Application Server
– SAP Enqueue Server
Shared File Systems– NFS Server
– NFS Client
– Samba
Groupware– Sendmail 8.11
– Sendmail SAMS
Systems Management– Tivoli Enterprise Console 3.8
Basic Functions:– IP failover
– IP Local NIC recovery
– Inetd
– Syslogd
– File System Mount/Unmount
– Generic ARK
Out-of-the-Box Application Enablement
93 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Proximity, Düsseldorf, Germany
Business Challenge Web design and hosting service provider Highly available DB2 Replace SteelEye LifeKeeper because of
support problems and functional deficiencies
On Demand Business Benefits Enhanced ability to attract customers with
99.99 percent uptime and low pricing No payment of penalties for downtime
Solution IBM Tivoli System Automation for Linux IBM eServer xSeries 330 with Red Hat Linux
"We chose IBM SA because we need 99.99 percent availability, nothing less," says Harald Wilhelm, Proximity DB2 administrator. "According to our service level agreements with our customers, should their sites go down, we must pay a penalty fee. So even if our machines were down for only an hour, the costs would be huge. With IBM SA clustering software, we never have to worry about downtime."
© 2004 IBM Corporation
Summary Desktops Data Center
Other Servers
Provisioning & Orchestration
License Management
Configuration Management
System Automation
95 © 2004 IBM CorporationIBM Tivoli Orchestration and Provisioning
Take the Next Steps Now!
1. Get educated ! Case studies User groups & Networking
2. Develop your On Demand Automation plan We provide the capabilities If needed, get help through services
3. Talk to your IBM sales rep or business partner about a Free On Demand Automation Assessment
4. Approach On Demand Automation in a step-by-step fashion with the overall vision in mind
Automation helps you move to the On Demand world
Automation Assessment