Никлоаев Лекция 1 ИТ-аудит и ИТ-стратегия · real it strategies:...
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UltIN3S\emors Uww.ibs.ru● Six Building Blocks for creating Real IT Strategies
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● Porter, M.ECompetitive Strategy: Techniques for Analyzing Industries and CompetitorsNew York: Free Press, 1980
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● R. MackReal IT Strategies: Steps 1 to 4 – Laying a FoundationGartner R-21-4074, 2003
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● T• UV. Mack U U950, 2003 S1 -Vartner RCIO T• d7‘‘�‘¯‘†‘ Z 2001 , 2004, N2
● IT Strategy Is Key to Improved IS Credibility: Client IssuesGartner, 2003
● Business and IT Planning: A New MarriageGartner SPA-11-3914
● Solving the Problem of Strategic PlanningGiga, 1999
● MIT CISR Working Paper No. 326April 2002
Uartner, 2003 Upril 2002● Weill P., Broadbent M
Leveraging the Infrastructure. How Market Leaders Capitilize on Information technologiesHarvard Business School Press, 1998
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● Combine COBIT and ITIL for powerful IT GovernanceGartner TG-16-1849, 200
Uartner, 2003 Uartner TG● T• Z .Z
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Uartner, 2003 U790, 2003● Cassidy A. A practical guide to information systems strategic planning. USA, CRC Press
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• W , ZMES) , VR -BP, Uanagement , Urqppá†þýp|Ε , Z,V�a¬�ßíÊ�Œ¥• VR 24, W , sset -RnRegistered , sset , W , V 2008 , W W , • V 2008 , sset U4, , VR , Uanagement ZMES) , VR «ZMES) », Vþþóv¶ÛzŸ , W , V 2008 • W , V 2008 , W Tlanning , ZMES) , Vþþóv¶ÛzŸ , Uanagement Tlanning ZMES) • ZMES) 36,6, U4, -sset -U4, , Tlanning
Vþþóv¶ÛzŸ
sset Z6,6, IBS: W Vþþóv¶ÛzŸ Tlanning Z W Vþþóv¶ÛzŸ
Z6,6, : WR70lTÿs5 Tlanning W Vþþóv¶ÛzŸVþþóv¶ÛzŸ sset S WR70lTÿs5 Vþþóv¶ÛzŸ
Z6,6, : Uanagement U4î S Tlanning W Tlanning RnRegisteredRnRegistered , Urqppá†þýp|Ε S sset Uanagement
Z6,6, :Uanagement Tlanning U4î Tlanning W V 2008 ssetTlanning S U4î W Uanagement
Uanagement �ðí�ë��é�������Î V 2008
Z6,6, -Tlanning
WR70lTÿs5Vþþóv¶ÛzŸ
ssetVþþóv¶ÛzŸ
Z6,6, :Q �� #!��>>==(9� WWR70lTÿs5 Vþþóv¶ÛzŸ
RnRe
gist
ered
V 20
08
VBS
.sse
tZ
V 20
08
Vþþó
v¶ÛzŸ
Urqp
pá†þ
ýp|Ε U4î
Tlan
ning W
Vþþó
v¶Ûz
Ÿ
Tlanning WR70lTÿs5sset W
V 2008 Z6,6, S V 2008 W W VBS
Z6,6
, W
WVBS
Uanagement W UanagementUanagement W Uanagement
Uanagement Z6,6, -RnRegistered S W -Z,V�a¬�ßíÊ�Œ¥
Uanagement Z6,6, -RnRegistered S W -Z,V�a¬�ßíÊ�Œ¥
Vþþóv¶ÛzŸ W UanagementVþþóv¶ÛzŸ W Uanagement
WR70lTÿs5W Uanagement
WR70lTÿs5W Uanagement
Vþþóv¶ÛzŸ W Vþþóv¶ÛzŸ W
Uanagement W -V 2008 ,W -Tlanning Z Vþþóv¶ÛzŸUanagement W -V 2008 ,W -Tlanning Z Vþþóv¶ÛzŸ
sset W sset W
WR70lTÿs5Uanagement W
WR70lTÿs5Uanagement W Vþþóv¶ÛzŸ W Vþþóv¶ÛzŸ W W TlanningW Tlanning
W ZW Tlanning
W SW Tlanning
UanagementUanagement
W V 2008 W V 2008
WR70lTÿs5RnRegistered
WR70lTÿs5RnRegistered
W WR70lTÿs5
W WR70lTÿs5
W ssetW sset
V 2008 Q �� #!��>>==(9�
Z6,6, Q �� #!��>>==(9�W W IBS W sset sset –Q �� #!��>>==(9�V 2008 sset Z
V 2008 Tlanning ZUanagement W
Tlanning sset W W VBS
Z6,6
, W
WVBS
Uanagement W UanagementUanagement W Uanagement
Uanagement Z6,6, -RnRegistered S W -Z,V�a¬�ßíÊ�Œ¥
Uanagement Z6,6, -RnRegistered S W -Z,V�a¬�ßíÊ�Œ¥
Vþþóv¶ÛzŸ W UanagementVþþóv¶ÛzŸ W Uanagement
WR70lTÿs5W Uanagement
WR70lTÿs5W Uanagement
Vþþóv¶ÛzŸ W Vþþóv¶ÛzŸ W
Uanagement W -V 2008 ,W -Tlanning Z Vþþóv¶ÛzŸUanagement W -V 2008 ,W -Tlanning Z Vþþóv¶ÛzŸ
sset W sset W
1. Uanagement Tlanning V 2008 WR70lTÿs5Uanagement Tlanning VBS Vþþóv¶ÛzŸ TlanningZ6,6, V 2008 Z W. Z Vþþóv¶ÛzŸ S UBî Z6,6, -Z6,6, ;
2. Uanagement RnRegistered W. -Z6,6, Tlanning ;
3. Vþþóv¶ÛzŸ Z6,6, ¦’‘«ª˜´³²°ËɶVUrqppá†þýp|Ε (User satisfaction measurement);
4. WR70lTÿs5 W. ;
5. Uanagement Z6,6, Vþþóv¶ÛzŸ WR70lTÿs5Z6,6, ;
6. Uanagement Z6,6, W. -WR70lTÿs5 S W.Vþþóv¶ÛzŸ ;
7. Uanagement Z6,6, V 2008 Uanagement W. -V 2008 , W -Tlanning Z Vþþóv¶ÛzŸ ;
8. Uanagement Z6,6, W. Z Z6,6, Urqppá†þýp|ΕUanagement Z6,6, -Tlanning .
Tlanning sset W. W W,,
Z6,6
, W.
WW,,
Uanagement W. UanagementUanagement W. Uanagement
Uanagement Z6,6, -RnRegistered S W. -Z,V�a¬�ßíÊ�Œ¥
Uanagement Z6,6, -RnRegistered S W. -Z,V�a¬�ßíÊ�Œ¥
Vþþóv¶ÛzŸ W. UanagementVþþóv¶ÛzŸ W. Uanagement
WR70lTÿs5W. Uanagement
WR70lTÿs5W. Uanagement
Vþþóv¶ÛzŸ W.Vþþóv¶ÛzŸ W.
Uanagement W. -V 2008 ,W. -Tlanning Z Vþþóv¶ÛzŸUanagement W. -V 2008 ,W. -Tlanning Z Vþþóv¶ÛzŸ
sset W.sset W.
1. Uanagement UBî -Vþþóv¶ÛzŸ Tlanning W. , Uanagement Tlanning Z6,6, Z UanagementWR70lTÿs5 sset Tlanning W , Vþþóv¶ÛzŸZ6,6, W Tlanning , Uanagement Z6,6, sset Tlanning W ;
2. Uanagement W W. -Vþþóv¶ÛzŸ ;
3. Uanagement Vþþóv¶ÛzŸ Tlanning Vþþóv¶ÛzŸWR70lTÿs5 Z6,6, ;
4. Uanagement Vþþóv¶ÛzŸ Tlanning V 2008 Uanagement W. ;
5. Uanagement Vþþóv¶ÛzŸ Tlanning W. -WR70lTÿs5S W. Vþþóv¶ÛzŸ Vþþóv¶ÛzŸ ;
6. Uanagement Vþþóv¶ÛzŸ Urqppá†þýp|Ε UanagementZ6,6, -Tlanning ;
7. Uanagement Vþþóv¶ÛzŸ W /Uanagement W. -sset .
Tlanning sset W. W W,,
Z6,6
, W.
WW,,
Uanagement W. UanagementUanagement W. Uanagement
Uanagement Z6,6, -RnRegistered Z W. -Z,V�a¬�ßíÊ�Œ¥
Uanagement Z6,6, -RnRegistered Z W. -Z,V�a¬�ßíÊ�Œ¥
Vþþóv¶ÛzŸ W. UanagementVþþóv¶ÛzŸ W. Uanagement
WR70lTÿs5W. Uanagement
WR70lTÿs5W. Uanagement
Vþþóv¶ÛzŸ W.Vþþóv¶ÛzŸ W.
Uanagement W. -V 2008 ,W. -Tlanning S Vþþóv¶ÛzŸUanagement W. -V 2008 ,W. -Tlanning S Vþþóv¶ÛzŸ
sset W.sset W.
1. UBî W. -Z6,6, Z Z,V�a¬�ßíÊ�Œ¥Urqppá†þýp|Ε W. -Tlanning ;
2. Uanagement W. -V 2008 ;
3. W Uanagement S W. (W,, );
4. Z6,6, Vþþóv¶ÛzŸ Tlanning W. (W; ).
Tlanning sset W. W W;
Z6,6
, W.
WW;
Uanagement W. UanagementUanagement W. Uanagement
Uanagement Z6,6, -RnRegistered Z W. -Z,V�a¬�ßíÊ�Œ¥
Uanagement Z6,6, -RnRegistered Z W. -Z,V�a¬�ßíÊ�Œ¥
Vþþóv¶ÛzŸ W. UanagementVþþóv¶ÛzŸ W. Uanagement
WR70lTÿs5W. Uanagement
WR70lTÿs5W. Uanagement
Vþþóv¶ÛzŸ W.Vþþóv¶ÛzŸ W.
Uanagement W. -V 2008 ,W. -Tlanning S Vþþóv¶ÛzŸUanagement W. -V 2008 ,W. -Tlanning S Vþþóv¶ÛzŸ
sset W.sset W.
1. Uanagement WR70lTÿs5 Vþþóv¶ÛzŸ W. W. -Uanagement ;
2. Uanagement Z Vþþóv¶ÛzŸ W. -Vþþóv¶ÛzŸWR70lTÿs5 Z Vþþóv¶ÛzŸ Vþþóv¶ÛzŸ TlanningW. -sset W. Z6,6, ITSM;
3. ¦’‘«ª˜´³²°ËɶV WR70lTÿs5 -WR70lTÿs5 Vþþóv¶ÛzŸ S WRnRegistered W. -ZTSM; S Vþþóv¶ÛzŸWR70lTÿs5 Z Vþþóv¶ÛzŸ Vþþóv¶ÛzŸ TlanningW. -sset ;
4. Uanagement W Urqppá†þýp|Ε ;
5. Uanagement Uanagement -RnRegistered UanagementW. Vþþóv¶ÛzŸ W. -Uanagement Z W. Uanagement -WR70lTÿs5 W W. sset ;
6. Uanagement W Uanagement W.Urqppá†þýp|Ε Vþþóv¶ÛzŸ W. -Uanagement SVþþóv¶ÛzŸ Tlanning Vþþóv¶ÛzŸ�ðí�ë��é�������Î W V 2008 .
Tlanning sset W. W W;
ZTSM
; W.
WW;
Uanagement W. UanagementUanagement W. Uanagement
Uanagement ZTSM; -RnRegistered Z W. -Z,V�a¬�ßíÊ�Œ¥
Uanagement ZTSM; -RnRegistered Z W. -Z,V�a¬�ßíÊ�Œ¥
Vþþóv¶ÛzŸ W. UanagementVþþóv¶ÛzŸ W. Uanagement
WR70lTÿs5W. Uanagement
WR70lTÿs5W. Uanagement
Vþþóv¶ÛzŸ W.Vþþóv¶ÛzŸ W.
Uanagement W. -V 2008 ,W. -Tlanning S Vþþóv¶ÛzŸUanagement W. -V 2008 ,W. -Tlanning S Vþþóv¶ÛzŸ
sset W.sset W.
1. W sset V 2008 Uanagement W. -Uanagement ;
2. ZTSM; Vþþóv¶ÛzŸ -Q �� #!��>>==(9� V 2008 ;
3. ZTSM; ¦’‘«ª˜´³²°ËɶV W. -Vþþóv¶ÛzŸ ZTSM; SVþþóv¶ÛzŸ ZTSM; ;
4. Uanagement /W V 2008 Uanagement W. -Uanagement ;
5. Uanagement V 2008 V 2008 S W W. -ZTSM; ;
6. Uanagement V 2008 Vþþóv¶ÛzŸ W. -Vþþóv¶ÛzŸ ;
7. Uanagement V 2008 Tlanning Z Tlanning W. -Vþþóv¶ÛzŸ Tlanning ;
8. Uanagement V 2008 Uanagement W ;
9. ZTSM; RnRegistered RnRegistered W. -Vþþóv¶ÛzŸ ;
10.W W S W WS RnRegistered W -Vþþóv¶ÛzŸ .
Tlanning sset W W W0.
ZTSM
; W
WW0.
Uanagement W UanagementUanagement W Uanagement
Uanagement ZTSM; -RnRegistered S W -Z,V�a¬�ßíÊ�Œ¥
Uanagement ZTSM; -RnRegistered S W -Z,V�a¬�ßíÊ�Œ¥
Vþþóv¶ÛzŸ W UanagementVþþóv¶ÛzŸ W Uanagement
WR70lTÿs5W Uanagement
WR70lTÿs5W Uanagement
Vþþóv¶ÛzŸ W Vþþóv¶ÛzŸ W
Uanagement W -V 2008 ,W -Tlanning Z Vþþóv¶ÛzŸUanagement W -V 2008 ,W -Tlanning Z Vþþóv¶ÛzŸ
sset W sset W
1. WR70lTÿs5 W. -Tlanning ;
2. Uanagement Tlanning W. -Tlanning ;
3. Uanagement W. -Tlanning / Tlanning Tlanning W -Tlanning ;
4. Uanagement V 2008 Uanagement W. -Vþþóv¶ÛzŸ (W0. );
5. Uanagement W. -Tlanning /Vþþóv¶ÛzŸ W. -Tlanning(Uanagement Uanagement Tlanning ).
Tlanning sset W. W W;
ZTSM
; W.
WW;
Uanagement W. UanagementUanagement W. Uanagement
Uanagement ZTSM; -RnRegistered Z W. -Z,V�a¬�ßíÊ�Œ¥
Uanagement ZTSM; -RnRegistered Z W. -Z,V�a¬�ßíÊ�Œ¥
Vþþóv¶ÛzŸ W. UanagementVþþóv¶ÛzŸ W. Uanagement
WR70lTÿs5W. Uanagement
WR70lTÿs5W. Uanagement
Vþþóv¶ÛzŸ W.Vþþóv¶ÛzŸ W.
Uanagement W. -V 2008 ,W. -Tlanning S Vþþóv¶ÛzŸUanagement W. -V 2008 ,W. -Tlanning S Vþþóv¶ÛzŸ
sset W.sset W.
1. Uanagement Uanagement V 2008 V 2008 ZW Vþþóv¶ÛzŸ ;
2. Uanagement Uanagement W. Z Vþþóv¶ÛzŸRnRegistered ;
3. WR70lTÿs5 WR70lTÿs5 Uanagement -W W Tlanning ;
4. Uanagement W RnRegistered W.RnRegistered S sset W. S W V 2008 ;
5. WR70lTÿs5 WR70lTÿs5 Vþþóv¶ÛzŸWR70lTÿs5 ZTSM; /Uanagement ;
6. WR70lTÿs5 WR70lTÿs5 Vþþóv¶ÛzŸ W.WR70lTÿs5 ;
7. WR70lTÿs5 WR70lTÿs5 Vþþóv¶ÛzŸ W. ZW V 2008 W; ZTSM; -Tlanning ;
8. sset Tlanning W RnRegistered TlanningW; Uanagement W; V 2008 W sset .
Z Q �� #!��>>==(9� W
Uanagement V UanagementV Z WR70lTÿs5 VUanagement V Uanagement
V Z WR70lTÿs5 V
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Uanagement V Uanagement W.sset Z W
Uanagement V Uanagement W.sset S W
Uanagement Vþþóv¶ÛzŸ TUanagement Vþþóv¶ÛzŸ T
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementUrqppá†þýp|Ε T
Uanagement V UanagementUrqppá†þýp|Ε T
sset V Uanagementsset V Uanagement
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement S Vþþóv¶ÛzŸ W; Uanagement S Vþþóv¶ÛzŸ W;
ZQ
�� #
!��>
>==(
9�W
W;
V Q �� #!��>>==(9�
Vþþóv¶ÛzŸUanagementRnRegistered Z T
WR70lTÿs5Vþþóv¶ÛzŸ
Z sset
Uanagement -RnRegisteredRnRegistered
TTT
Z,V�a¬�ßíÊ�Œ¥Vþþóv¶ÛzŸ
Q �� #!��>>==(9�Q �� #!��>>==(9� W IBS W. sset sset – Q �� #!��>>==(9�V sset Z VUanagement T
T sset Q �� #!��>>==(9� W
1. sset Z Vþþóv¶ÛzŸ2. sset WR70lTÿs5 WR70lTÿs5 Vþþóv¶ÛzŸ3. Uanagement Vþþóv¶ÛzŸ T T
Uanagement V UanagementV Z WR70lTÿs5 VUanagement V Uanagement
V Z WR70lTÿs5 V
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Uanagement V Uanagement W.sset Z W
Uanagement V Uanagement W.sset S W
Uanagement Vþþóv¶ÛzŸ TUanagement Vþþóv¶ÛzŸ T
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementUrqppá†þýp|Ε T
Uanagement V UanagementUrqppá†þýp|Ε T
sset V Uanagementsset V Uanagement
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement S Vþþóv¶ÛzŸ W; Uanagement S Vþþóv¶ÛzŸ W;
ZQ
�� #
!��>
>==(
9�W
W;
T sset Q �� #!��>>==(9� W
1. RnRegistered Z S WR70lTÿs5Vþþóv¶ÛzŸ
2. Uanagement W RnRegistered3. WR70lTÿs5 -WR70lTÿs5 Urqppá†þýp|Ε4. Uanagement Vþþóv¶ÛzŸ WR70lTÿs5 Vþþóv¶ÛzŸ
Uanagement V UanagementV Z WR70lTÿs5 VUanagement V Uanagement
V Z WR70lTÿs5 V
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Uanagement V Uanagement W.sset Z W
Uanagement V Uanagement W.sset S W
Uanagement Vþþóv¶ÛzŸ TUanagement Vþþóv¶ÛzŸ T
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementUrqppá†þýp|Ε T
Uanagement V UanagementUrqppá†þýp|Ε T
sset V Uanagementsset V Uanagement
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement S Vþþóv¶ÛzŸ W; Uanagement S Vþþóv¶ÛzŸ W;
ZQ
�� #
!��>
>==(
9�W
W;
T sset Q �� #!��>>==(9� W
1. W WR70lTÿs5 Z sset SW T Z
2. Uanagement T W RnRegistered3. Uanagement Z �ðí�ë��é�������Î V4. sset Z Vþþóv¶ÛzŸ �ðí�ë��é�������Î
RnRegistered WUanagement V Uanagement
V S WR70lTÿs5 VUanagement V Uanagement
V S WR70lTÿs5 V
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Uanagement V Uanagement W.sset S W
Uanagement V Uanagement W.sset Z W
Uanagement Vþþóv¶ÛzŸ TUanagement Vþþóv¶ÛzŸ T
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementUrqppá†þýp|Ε T
Uanagement V UanagementUrqppá†þýp|Ε T
sset V Uanagementsset V Uanagement
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement Z Vþþóv¶ÛzŸ W; Uanagement Z Vþþóv¶ÛzŸ W;
ZQ
�� #
!��>
>==(
9�W
W;
T sset Q �� #!��>>==(9� W
1. Z RnRegistered V Uanagement2. Uanagement T Z Uanagement Vþþóv¶ÛzŸ
T3. Uanagement Urqppá†þýp|Ε -Z,V�a¬�ßíÊ�Œ¥
Z T4. Uanagement Z Uanagement -
Q �� #!��>>==(9� RnRegisteredUanagement V UanagementV Z WR70lTÿs5 VUanagement V Uanagement
V Z WR70lTÿs5 V
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Uanagement V Uanagement W.sset Z W
Uanagement V Uanagement W.sset S W
Uanagement Vþþóv¶ÛzŸ TUanagement Vþþóv¶ÛzŸ T
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementUrqppá†þýp|Ε T
Uanagement V UanagementUrqppá†þýp|Ε T
sset V Uanagementsset V Uanagement
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement S Vþþóv¶ÛzŸ W; Uanagement S Vþþóv¶ÛzŸ W;
ZQ
�� #
!��>
>==(
9�W
W;
T sset Q �� #!��>>==(9� W
1. Urqppá†þýp|Ε V2. Uanagement T Uanagement Urqppá†þýp|Ε
T3. Uanagement Z Uanagement4. Uanagement W Uanagement
Urqppá†þýp|Ε TUanagement V Uanagement
V S WR70lTÿs5 VUanagement V Uanagement
V S WR70lTÿs5 V
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Vþþóv¶ÛzŸ RnRegisteredUrqppá†þýp|Ε T
Uanagement V Uanagement W.sset S W
Uanagement V Uanagement W.sset Z W
Uanagement Vþþóv¶ÛzŸ TUanagement Vþþóv¶ÛzŸ T
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementUrqppá†þýp|Ε T
Uanagement V UanagementUrqppá†þýp|Ε T
sset V Uanagementsset V Uanagement
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement V UanagementVþþóv¶ÛzŸ
Uanagement Z Vþþóv¶ÛzŸ W; Uanagement Z Vþþóv¶ÛzŸ W;
ZQ
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