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DESCRIPTION
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Alexandra Vanessa M. Mondala
Blk 528 Lt 38 Ph5B Orchids St. Heritage Homes, Marilao Bulacan
Career Objective:
“To obtain a position where I will contribute my skills, knowledge and abilities that satisfies the interest of the company.” Employment History
Sykes Asia Inc.:
February 2012 – Present
◦ Position Title : Customer Support Representative Email and Chat Support
May 2010 - January 2012
◦ Position Title : Customer Support Representative Abuse Content Moderation
Duties and Responsibilities:
Answer e-mail and help solve customer problems. Answering customer problems through chat. Think of ways to improve customer service and operations
protocols to prevent repeat problems. Work efficiently in order to meet daily goals. Display a strong sense of critical thinking and uses good
judgment when escalating issues. Review uploaded and reported images and other content,
removing any content that violates the accounts’ Terms of Service.
Responds professionally when being exposed to explicit or graphic material. Show good judgment when enforcing the Terms of Service.
Achievement: Top agent on numerous occasions.
Technical skills Operating systems: Windows7/Vista/XP/2000/9x,MS Office 2007/2000; Typing Speed: 38-wpm.
Knowledgeable in Microsoft Excel, Powerpoint, Word Document
Educational Background: Bachelor of Science – Major in Computer Engineering Centro Escolar University, Mendiola Manila
Secondary: St. Mary's Academy of Sto. Nino - (2001 – 2005)ON THE JOB TRAINING:
APRIL-MAY 2009
Philippine Long Distance Telephone Company (PLDT)
3rd floor E-Tech Training Division
(Boni, Mandaluyong City)
Personal Background:
Date of Birth: August 12, 1988Civil Status: SingleNationality: FilipinoGender: Female
Character Reference:
Available upon request.