zombie hater clients from hell - fowd london 11
DESCRIPTION
My Uni Session at Future of Web Design London 2011.It's all about managing those bloody clients when you're in the webdesign field.TRANSCRIPT
Zombie Haters Clientsfrom HellSurvival tips and tools
@jbfeldis
lundi 23 mai 2011
lundi 23 mai 2011
BraaaaaaaiiiinnnnIndex
Save your ammo (choose your clients)
Easy as Braiiiiiins (teach them)
Basic dental surgery (tools to avoid bites)
lundi 23 mai 2011
Choose your clients
lundi 23 mai 2011
BraaaaaaaiiiinnnnChoose your clients
Take all jobs? NO
Bad clients will make you lose money
lundi 23 mai 2011
lundi 23 mai 2011
BraaaaaaaiiiinnnnChoose your clients
Bad clients typology:
1. doesn’t pay + work done by 13 yo nephew (he ROXX)
2. never pays
3. pays half
4. cries
5. asks his/her wife/husband/pet
lundi 23 mai 2011
lundi 23 mai 2011
SAY «NO»really
lundi 23 mai 2011
lundi 23 mai 2011
BraaaaaaaiiiinnnnChoose your clients
You’d better spend your time:
looking for cool customers
working on your portfolio
working on your own projects
sleeping
lundi 23 mai 2011
Teach them
lundi 23 mai 2011
BraaaaaaaiiiinnnnTeach them
Bad news: you have the power
you’re responsible
you should explain your customers what you do
Might be hard, you can do it
lundi 23 mai 2011
lundi 23 mai 2011
Be professionalit’s great*!
*and harmful
lundi 23 mai 2011
lundi 23 mai 2011
Tools to avoid bites
lundi 23 mai 2011
Great tools...
lundi 23 mai 2011
lundi 23 mai 2011
... make the difference
lundi 23 mai 2011
lundi 23 mai 2011
BraaaaaaaiiiinnnnTools
Harvest
Track your time easily
Precise (clients do get that)
Serious
lundi 23 mai 2011
BraaaaaaaiiiinnnnTools
UpShot
Share your work (mockups, creations, anything)
Give access to your customers
Gather feedback
lundi 23 mai 2011
Innovativeso you stand out
lundi 23 mai 2011
lundi 23 mai 2011
lundi 23 mai 2011
lundi 23 mai 2011
Thank you! Bloody questions?@upshot > http://upshotapp.com
@studiomelipone@jbfeldis
lundi 23 mai 2011